Nobis H10 V SHAPE Service manual

EN - Installation, use and
maintenance manual
H10 V SHAPE
H12 V SHAPE

Dear Customer. Thank you for choosing a product from our range.
You are invited to read this manual carefully before using it, to take full advantage of all its features, in
complete safety.
This manual contains information necessary for correct installation, start-up, use, cleaning and
maintenance of the product.
Keep this manual in an appropriate place having carefully consulted it.
Improper installation, maintenance not carried out correctly and improper use of the product
relieve the manufacturer of any liability towards people or property.
All rights reserved. No part of this instructions manual can be reproduced or transmitted with any
electronic or mechanical device, including photocopying, recording or any other saving system, for
any proposals other than the exclusive use by the purchaser’s staff, without express written permission
from the manufacturer.

Use and Maintenance Manual model “H10 V SHAPE - H12 V SHAPE”
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MANUAL INDEX
1 Introduction 4
1.1 Symbols 4
1.2 Planned use 4
1.3 Improper use 4
1.4 Importance of the manual 4
1.5 General safety warnings 4
1.6 Legal warranty 5
1.7 Exclusions from the warranty 5
1.8 Spare parts 6
1.9 Identication plate 6
1.10 Disposal of the product 6
1.11 Hermetic product 6
2 Characteristics of the pellet 6
3 Installation 7
3.1 Air intake 7
3.2 Smoke channel and ttings 7
3.3 Chimney ue 8
3.4 Chimney pot 8
3.5 Hermetic product installation 8
3.6 Examples of correct installation 9
3.7 Documentation to issue 10
3.8 Product unpacking 10
3.9 Covering assembly 11
3.10 Hydraulic connection 12
3.11 Electrical connection 13
4 Examples of hydraulic diagrams 14
5 Maintenance 18
5.1 Smoke system maintenance 18
5.2 Product maintenance 18
6 Technical data of the product 18
6.1 Product data sheet 18
6.2 Technical features 18
6.3 Dimensions 19
6.4 Safe distances 19
7 Product conguration 19
7.1 Conguration of handheld device 19
7.2 Conguration of ext thermostat 20
7.3 Pellet loading 20
8 Description of remote controls 21
8.1 Description of receiver 21
8.2 Description of handheld device keys 21
8.3 Description of handheld device display 22
8.4 Flat battery signalling 22
8.5 Concise icons diagram 23
9 Menu browsing 23
10 First start-up instructions 24
10.1 Date and time setting 24
10.2 Probe adjustment 24
10.3 Room temperature setting 24
10.4 Fireplace power setting 24
10.5 Switching ON/OFF the product 25
11 The working phase 25
11.1 Saving mode 25
11.2 Clima Comfort function 25
11.3 H2O StandBy 27
11.4 Ventilation management 27
12 Description of the menu functions 27
12.1 Thermostat with timer function 27
12.2 Auger loading function 28
12.3 Pellet/extraction mix 28
12.4 Stove status 29
12.5 Enabling external thermostat 29
12.6 Season 30
12.7 Language 30
12.8 Contrast 31
12.9 FW version 31
12.10 Anticondensation 31
12.11 SLEEP function 29
13 Advanced hydraulic diagrams 32
13.1 Diagram 01 (DHW tank + heating) 32
13.2 Diagram 02 (TECH. WTR. tank) 33
13.3 Diagram 03 (TECH. WTR. + DHW tank) 33
14 Phases overview 34
15 Functions overview 34
16 Alerts overview 34
17 Anomalies overview 35
18 Description of alarms 35
19 Cleaning the appliance 38
19.1 Cleaning the replace 38
19.2 Cleaning the glass door 39
19.3 Cleaning the ash pan 39
20 Wiring diagram 41

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1 INTRODUCTION
The product by Nobis was designed and manufactured
in compliance with the reference standards for the
manufacturing products (EN13240 wood stoves,
EN14785 pellet appliances, EN13229 replaces/
inserts for wood, EN12815 wood stoves), with
high quality materials. The products also comply
with the essential requirements of the Directive 2014/35/
EU (Low Voltage) and the Directive 2014/30/EU
(Electromagnetic Compatibility).
The printing, translation and reproduction,
even partial, of this manual is intended
as binding by the manufacturer's authorisation and
the content of working logic and explanatory
gures is considered not be be disclosed.
Always consult the authorised technicians if in
doubt and/or confused by operation of the
the product.
The manufacturer reserves the right to make changes to
specications and technical and/or working features of
the product at any time without prior warning.
1.1 SYMBOLS
The following manual contains symbols which high-
light the importance of particular descriptions or con-
cepts;
INFORMATION: Compliance with the specications
guarantees correct operation of the product.
ATTENTION: Symbol used to identify
particularly important information
DANGER: The presence of this symbol
indicates utmost attention is required, to guarantee
user and product safety.
1.2 PLANNED USE
The product in this manual, is a
replace for domestic heating,
feed by automatic loading and exclusively with wood
pellets.
The product was designed and manufactured to work in
safety if the following conditions occur:
• installation by specialist staff
according to the specic reference standards;
• use within the limits declared on the product
data sheet and in this manual;
• compliance with technical procedures described in the
manual;
• carrying out routine maintenance within the times
and methods indicated in this manual;
• prompt execution of extraordinary
maintenance if necessary
(malfunctioning);
• activity and maintenance of safety devices
(do not remove or bypass this devices).
1.3 IMPROPER USE
The product must be intended for the use for which it
was expressly designed; for any other use, the manu-
facturer cannot
be held in any way liable for damage caused to
people, animals or property.
Improper use is intended as:
• use of the product as an incinerator;
• use of the product with fuel other than
wood pellets with a diameter of 6 mm;
• use of the product with liquid fuel;
• use of the product with the re door open and/or
glass broken and/or ash pan removed and/or
pellet tank open.
Any other use of the appliance other than that
planned must be authorised in advance
in writing by the manufacturer.
Furthermore, the manufacturer cannot be held in
any way liable for errors in installation, adjustment or
maintenance of
the product.
1.4 IMPORTANCE OF THE MANUAL
The manual has the purpose of providing essential
rules for correct installation, use and maintenance of
the product.
PRESERVATION: Keep the manual in a place that is
easy and quick to nd;
DETERIORATION OR LOSS: Consult the ofcial site to
download the manual;
PRODUCT TRANSFER: In the event of sale between pri-
vate individuals of the product, the owner is obliged
to
deliver the product with the following manual.
1.5 GENERAL SAFETY WARNINGS
Non-compliance with the provisions of this manual can
cause damage to people, animals and property.
• Installation, testing of the system, functionality
testing and initial calibration of the
product must only be carried out by
qualied and authorised staff.
• The product must be connected to a single chimney
ue that guarantees the draught declared by the
manufacturer and which complies with the installa-
tion
standards outlined in the assembly location of the
product.
• The premises where the product is installed must be
adequately ventilated (air intake).
• Do not touch the hot surfaces without adequate
protective equipment, to avoid burns.
• When in operation, the external surfaces
reach high temperatures.
• It is forbidden to make changes to the product unless
expressly communicated in writing by the
manufacturer.
• In the event of re in the chimney ue, contact
the Fire Brigade immediately.

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1.6 LEGAL WARRANTY
The user, to benet from the legal warranty,
must strictly comply with the provisions
indicated in this manual. In particular:
• always work within the use limitations of the product;
• always carry out routine maintenance;
• authorise people to use the machine with proven
capacity, attitudes and who are adequately trained
for the purpose;
• use original spare parts and specically
for the appliance model.
It is also necessary to provide a:
• scal receipt with the purchase date;
• a certicate of compliance issued for installation
by authorised staff.
Non-compliance with the provisions contained in this
manual will imply immediate
expiry of the warranty on the product and on
any spare parts assembled
later.
1.7 EXCLUSIONS FROM THE WARRANTY
The warranty excludes all malfunctions and/or dam-
age to the appliance resulting from the following
causes:
• damage caused by transport and/or movement;
• all parts resulting as being faulty due to
negligence or careless use, wrong
maintenance, non-conforming installation
with that specied by the manufacturer
(refer to the installation and use manual
supplied with the appliance);
• further damage caused by wrong intervention
by the user in an attempt to solve the
initial fault;
• aggravated damage caused by further use
of the appliance by the user once
the defect was noted;
• in the presence of a boiler, any corrosion,
scale or breakages caused by stray
current, condensate, abrasion or acidity in the
water, scale removal treatments carried out
improperly, no water, sludge or
limescale deposits;
• inefciency of the chimneys, chimney ues or parts of the
system on which the appliance depends;
• damage caused by tampering with the appliance,
atmospheric agents, natural disasters, vandalism,
electrical discharge, re, faulty
electrical and/or plumbing system.
The following are also excluded from the warranty:
• parts subject to normal wear such as gaskets,
glass, coverings and grates in cast iron, painted,
chrome-plated or gold-plated parts, handles and
electrical
cables, lights, switch on resistor, indicator lights,
knobs, all parts that can be removed from the
replace (e.g. refractory, brazier);
• colour variations of painted and ceramic parts,
as well as the ceramic cracks since they are
natural features of the material
and use of the product;
• masonry works;
• parts of the system (if present) not supplied by
the manufacturer;
Any technical intervention on the product
to eliminate the aforementioned defects or resulting
damage should therefore be agreed
with the Technical Support Centre, which
reserves the right to access or refuse the relevant job and
in any case they will not be carried out under
warranty, but rather Technical Support will provide the
possible conditions to specically agree upon
and according to rates in force for the works to carry out.
The user will also be responsible for the expenses which will
be necessary
to resolve any wrong technical intervention, tampering
or however damaging factors for the appliance
not attributable to the original defects.
Notwithstanding the restrictions imposed by legislation
and regulations,
every warranty to contain atmospheric and acoustic pol-
lution is also excluded.
• The product can be used by children over
8 years of age and people with reduced
physical, sensor or mental capacity, or without
experience or the necessary know-how, provided
they are supervised, or have received
instructions on the safe use of
the appliance and have understood the dangers
involved. Children must not play with
the appliance.
• Cleaning and maintenance intended to be
carried out by the user must not be carried out
by children without supervision.
• Do not dry washing on the
the product.
• Fuel and ammable materials must be
kept a necessary distance from the product.
Danger of re.
• The product must be electrically connected
to a system equipped with a sufcient ground
system.
• In the event of a fault on the switch on system, do not
force switch on using ammable
materials and consult an authorised technician.
• For the no hermetic product, installation is forbidden
in small rooms and bedrooms.
• Installation is forbitten in surroundings with explosive
atmospheres.