Nokia 7368 ISAM CPE User manual

Nokia — Proprietary and confidential
Use pursuant to applicable agreements
7368 Intelligent Services Access
Manager CPE
A-020W-A WiFi
7368 ISAM CPE A-020W-A Product Guide
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Nokia is a registered trademark of Nokia Corporation. Other products and company
names mentioned herein may be trademarks or tradenames of their respective
owners.
The information presented is subject to change without notice. No responsibility is
assumed for inaccuracies contained herein.
© 2018 Nokia.
Contains proprietary/trade secret information which is the property of Nokia and must
not be made available to, or copied or used by anyone outside Nokia without its
written authorization. Not to be used or disclosed except in accordance with
applicable agreements.
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1Preface
This preface provides general information about the documentation set for CPEs.
1.1 Scope
This documentation set provides information about safety, features and functionality,
ordering, hardware installation and maintenance, and software installation
procedures for the current release.
1.2 Audience
This documentation set is intended for planners, administrators, operators, and
maintenance personnel involved in installing, upgrading, or maintaining the CPEs.
1.3 Required knowledge
The reader must be familiar with general telecommunications principles.
1.4 Acronyms and initialisms
The expansions and optional descriptions of most acronyms and initialisms appear
in the glossary (3FE-47157-AAAA-TCZZA).
1.5 Assistance and ordering phone numbers
Nokia provides global technical support through regional call centers. Phone
numbers for the regional call centers are available at the following URL:
http://support.alcatel-lucent.com. If this link does not work, copy and paste it directly
into your web browser.
For ordering information, contact your Nokia sales representative.
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1.6 Nokia quality processes
Nokia’s CPE quality practices are in compliance with TL 9000 requirements. These
requirements are documented in the Fixed Networks Quality Manual
3FQ-30146-6000-QRZZA. The quality practices adequately ensure that technical
requirements and customer end-point requirements are met. The customer or its
representatives may be allowed to perform on-site quality surveillance audits, as
agreed upon during contract negotiations
1.7 Safety information
For safety information, see the appropriate safety guidelines chapter.
1.8 Documents
Documents are available using ALED or OLCS.
Procedure 1 To download a ZIP file package of the customer documentation
1Navigate to http://support.alcatel-lucent.com and enter your user name and password. If you
are a new user and require access to this service, please contact your Nokia sales
representative.
2From the Technical Content for drop-down menu, choose the product.
3Click on Downloads: Electronic Delivery.
4Choose Documentation from the drop-down menu and click Next.
5Select the image from the drop-down menu and click Next.
6Follow the on-screen directions to download the file.
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Procedure 2 To access individual documents
Individual PDFs of customer documents are also accessible through the Nokia Customer Support
website.
1Navigate to http://support.alcatel-lucent.com and enter your user name and password. If you
are a new user and require access to this service, please contact your Nokia sales
representative.
2From the Technical Content for drop-down menu, choose the product.
3Click on Manuals and Guides to display a list of customer documents by title and part
number. You can filter this list using the Release drop-down menu.
4Click on the PDF to open or save the file.
1.9 Special information
The following are examples of how special information is presented in this document.
Danger — Danger indicates that the described activity or
situation may result in serious personal injury or death; for
example, high voltage or electric shock hazards.
Warning — Warning indicates that the described activity or
situation may, or will, cause equipment damage or serious
performance problems.
Caution — Caution indicates that the described activity or
situation may, or will, cause service interruption.
Note — A note provides information that is, or may be, of
special interest.
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1.9.1 Procedures with options or substeps
When there are options in a procedure, they are identified by letters. When there are
required substeps in a procedure, they are identified by roman numerals.
Procedure 3 Example of options in a procedure
At step 1, you can choose option a or b. At step 2, you must do what the step indicates.
1This step offers two options. You must choose one of the following:
aThis is one option.
bThis is another option.
2You must perform this step.
Procedure 4 Example of required substeps in a procedure
At step 1, you must perform a series of substeps within a step. At step 2, you must do what the
step indicates.
1This step has a series of substeps that you must perform to complete the step. You must
perform the following substeps:
iThis is the first substep.
ii This is the second substep.
iii This is the third substep.
2You must perform this step.
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1.10 Multiple PDF document search
You can use Adobe Reader Release 6.0 and later to search multiple PDF files for a
common term. Adobe Reader displays the results in a single display panel. The
results are grouped by PDF file, and you can expand the entry for each file.
Procedure 5 To search multiple PDF files for a common term
1Open Adobe Acrobat Reader.
2Choose Edit→Search from the Acrobat Reader main menu. The Search PDF panel appears.
3Enter the search criteria.
4Click on the All PDF Documents In radio button.
5Select the folder in which to search using the drop-down menu.
6Click on the Search button.
Acrobat Reader displays the search results. You can expand the entries for each document
by clicking on the + symbol.
Note — The PDF files in which you search must be in the same
folder.
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Table of contents
1 Preface.............................................................................................9
1.1 Scope ..........................................................................................................9
1.2 Audience......................................................................................................9
1.3 Required knowledge....................................................................................9
1.4 Acronyms and initialisms .............................................................................9
1.5 Assistance and ordering phone numbers ....................................................9
1.6 Nokia quality processes.............................................................................10
1.7 Safety information......................................................................................10
1.8 Documents ................................................................................................10
1.9 Special information ....................................................................................11
1.9.1 Procedures with options or substeps.........................................................12
1.10 Multiple PDF document search .................................................................13
2 ANSI safety guidelines ...................................................................9
2.1 Safety instructions .......................................................................................9
2.1.1 Safety instruction boxes in customer documentation ..................................9
2.1.2 Safety-related labels..................................................................................10
2.2 Safety standards compliance ....................................................................11
2.2.1 Responsible party......................................................................................11
2.2.2 Energy-related products standby and off modes compliance....................12
2.2.3 FCC statement ..........................................................................................12
2.2.4 FCC Radiation Exposure Statement .........................................................13
2.2.5 Resistibility requirements compliance .......................................................13
2.3 Electrical safety guidelines ........................................................................13
2.3.1 Power supplies ..........................................................................................14
2.3.2 Cabling ......................................................................................................14
3 ETSI safety guidelines..................................................................15
3.1 Safety instructions .....................................................................................15
3.1.1 Safety instruction boxes ............................................................................15
3.1.2 Safety-related labels..................................................................................16
3.2 Safety standards compliance ....................................................................17
3.2.1 Responsible party......................................................................................17
3.2.2 Energy-related products standby and off modes compliance....................18
3.2.3 EMC and RED compliance........................................................................18
3.2.4 Equipment safety standard compliance.....................................................18
3.2.5 Environmental standard compliance .........................................................19
3.2.6 Resistibility requirements compliance .......................................................19
3.3 Electrical safety guidelines ........................................................................19
3.3.1 Power supplies ..........................................................................................19
3.3.2 Cabling ......................................................................................................19
4 ETSI environmental guidelines ...................................................21
4.1 Environmental requirements......................................................................21
4.1.1 Transportation ...........................................................................................21
4.1.2 EU RoHS ...................................................................................................21
4.1.3 End-of-life collection and treatment ...........................................................22
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5 A-020W-A unit data sheet ............................................................23
5.1 A-020W-A part numbers and identification................................................23
5.2 A-020W-A general description...................................................................24
5.2.1 TR-069 object support for WiFi parameters ..............................................26
5.2.2 Independent TR69 session with SaaS ......................................................26
5.2.3 TR69 authentication using TLS and CA certificates ..................................26
5.3 A-020W-A software and installation feature support .................................27
5.4 A-020W-A interfaces and interface capacity .............................................27
5.4.1 A-020W-A connections and components ..................................................27
5.5 A-020W-A LEDs ........................................................................................28
5.6 A-020W-A detailed specifications..............................................................30
5.7 A-020W-A functional blocks ......................................................................30
5.8 A-020W-A standards compliance ..............................................................31
5.9 A-020W-A special considerations..............................................................31
5.9.1 WiFi service ...............................................................................................32
5.9.1.1 WiFi standards and certifications...............................................................32
5.9.1.2 WiFi GUI features ......................................................................................32
5.9.2 A-020W-A considerations and limitations..................................................32
6 Install a A-020W-A ........................................................................33
6.1 Purpose .....................................................................................................33
6.2 General......................................................................................................33
6.3 Prerequisites..............................................................................................33
6.4 Recommended tools..................................................................................33
6.5 Safety information......................................................................................34
6.6 Procedure ..................................................................................................35
7 Replace a A-020W-A .....................................................................37
7.1 Purpose .....................................................................................................37
7.2 General......................................................................................................37
7.3 Prerequisites..............................................................................................37
7.4 Recommended tools..................................................................................37
7.5 Safety information......................................................................................38
7.6 Procedure ..................................................................................................39
8 Configure a A-020W-A..................................................................41
8.1 GUI configuration.......................................................................................41
8.1.1 Login..........................................................................................................41
8.1.2 Device and connection status....................................................................42
8.1.3 Network configuration................................................................................53
8.1.4 Security configuration ................................................................................71
8.1.5 Application configuration ...........................................................................82
8.1.6 Maintenance ..............................................................................................88
8.1.7 RG troubleshooting counters.....................................................................98
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List of figures
2 ANSI safety guidelines ...................................................................9
Figure 1 A-020W-A sample safety label ..................................................................11
3 ETSI safety guidelines..................................................................15
Figure 2 A-020W-A sample safety label ..................................................................17
4 ETSI environmental guidelines ...................................................21
Figure 3 Recycling/take back/disposal of product symbol .......................................22
5 A-020W-A unit data sheet ............................................................23
Figure 4 A-020W-A CPE..........................................................................................25
Figure 5 A-020W-A physical connections................................................................28
Figure 6 A-020W-A LEDs ........................................................................................29
Figure 7 Single-residence WiFi CPE with Gigabit Ethernet.....................................31
6 Install a A-020W-A ........................................................................33
Figure 8 A-020W-A connections..............................................................................35
7 Replace a A-020W-A .....................................................................37
Figure 9 A-020W-A connections..............................................................................39
8 Configure a A-020W-A..................................................................41
Figure 10 Web login window......................................................................................42
Figure 11 Device Information window........................................................................43
Figure 12 LAN status window ....................................................................................45
Figure 13 WAN Status window ..................................................................................47
Figure 14 WAN Status IPv6 window..........................................................................49
Figure 15 Home Networking information window ......................................................51
Figure 16 Statistics window (LAN port statistics shown) ...........................................53
Figure 17 LAN settings window .................................................................................54
Figure 18 LAN IPv6 network window.........................................................................56
Figure 19 WAN window .............................................................................................58
Figure 20 WAN DHCP window ..................................................................................59
Figure 21 Wireless (2.4GHz) network window...........................................................61
Figure 22 Wireless (5GHz) network window..............................................................63
Figure 23 Wireless Schedule window........................................................................65
Figure 24 DNS network window ................................................................................66
Figure 25 TR-069 network window ............................................................................68
Figure 26 QoS Config window (L2)............................................................................69
Figure 27 QoS Config window (L3)............................................................................70
Figure 28 Firewall window .........................................................................................72
Figure 29 MAC filter window......................................................................................74
Figure 30 IP filter window ..........................................................................................76
Figure 31 URL Filter window .....................................................................................77
Figure 32 Parental Control window............................................................................78
Figure 33 DMZ and ALG window...............................................................................80
Figure 34 Access Control window .............................................................................81
Figure 35 Port forwarding window .............................................................................83
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Figure 36 Port Triggering window..............................................................................84
Figure 37 DDNS window ...........................................................................................86
Figure 38 NTP window ..............................................................................................87
Figure 39 UPnP and DLNA window...........................................................................88
Figure 40 Password window......................................................................................90
Figure 41 Device Management window.....................................................................91
Figure 42 Backup and Restore window .....................................................................92
Figure 43 Firmware Upgrade window........................................................................93
Figure 44 Reboot Device window ..............................................................................94
Figure 45 Factory Default window .............................................................................95
Figure 46 Diagnostics window ...................................................................................96
Figure 47 Log window................................................................................................97
Figure 48 RG Troubleshooting Counters window......................................................99
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List of tables
2 ANSI safety guidelines ...................................................................9
Table 1 Safety labels ..............................................................................................10
Table 2 Responsible party contact information ......................................................11
3 ETSI safety guidelines..................................................................15
Table 3 Safety labels ..............................................................................................16
Table 4 Responsible party contact information ......................................................17
5 A-020W-A unit data sheet ............................................................23
Table 5 Identification of A-020W-A.........................................................................23
Table 6 A-020W-A interface connection capacity...................................................27
Table 7 A-020W-A physical connections................................................................28
Table 8 A-020W-A LEDs ........................................................................................29
Table 9 A-020W-A physical specifications .............................................................30
Table 10 A-020W-A power consumption specifications ...........................................30
Table 11 A-020W-A environmental specifications....................................................30
8 Configure a A-020W-A..................................................................41
Table 12 Device Information parameters .................................................................43
Table 13 LAN status parameters..............................................................................46
Table 14 WAN Status parameters............................................................................47
Table 15 WAN status IPv6 parameters ....................................................................49
Table 16 Home Networking parameters...................................................................51
Table 17 LAN parameters ........................................................................................54
Table 18 LAN IPv6 network parameters...................................................................56
Table 19 WAN parameters .......................................................................................58
Table 20 WAN DHCP parameters............................................................................60
Table 21 Wireless 2.4GHz network parameters.......................................................61
Table 22 Wireless 5GHz network parameters..........................................................64
Table 23 DNS network parameters ..........................................................................67
Table 24 TR-069 network parameters......................................................................68
Table 25 QoS Config parameters.............................................................................71
Table 26 Firewall parameters ...................................................................................73
Table 27 MAC filter parameters................................................................................75
Table 28 IP filter parameters ....................................................................................76
Table 29 URL Filter parameters ...............................................................................78
Table 30 Parental control parameters ......................................................................79
Table 31 DMZ and ALG parameters ........................................................................80
Table 32 Access control parameters ........................................................................82
Table 33 Port forwarding parameters .......................................................................83
Table 34 Port triggering parameters.........................................................................84
Table 35 DDNS parameters .....................................................................................86
Table 36 Password parameters................................................................................90
Table 37 Device Management parameters ..............................................................91
Table 38 RG Troubleshooting Counters parameters................................................99
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2 ANSI safety guidelines
This chapter provides information about the mandatory regulations that govern the
installation and operation of A-020W-A CPE equipment in the North American or
ANSI market.
2.1 Safety instructions
This section describes the safety instructions that are provided in the customer
documentation and on the equipment.
2.1.1 Safety instruction boxes in customer
documentation
The safety instruction boxes are provided in the customer documentation. Observe
the instructions to meet safety requirements.
The following is an example of the Danger box.
The Danger box indicates that the described activity or situation may pose a threat
to personal safety. It calls attention to a situation or procedure which, if not correctly
performed or adhered to, may result in death or serious physical harm.
Do not proceed beyond a Danger box until the indicated conditions are fully
understood and met.
The following is an example of the Warning box.
The Warning box indicates that the described activity or situation may, or will, cause
equipment damage, loss of data, or serious performance problems. It identifies a
possible equipment-damaging situation or provides essential information to avoid the
degradation of system operations or data.
Do not proceed beyond a warning until the indicated conditions are fully understood
and met.
Danger — Possibility of personal injury.
Warning 1 — Possibility of equipment damage.
Warning 2 — Possibility of data loss.
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The following is an example of the Caution box.
The Caution box indicates that the described activity or situation may, or will, cause
service interruption.
Do not proceed beyond a caution until the indicated conditions are fully understood
and met.
The following is an example of the Note box.
The Note box provides information that assists the personnel working with A-020W-A
CPE equipment. It does not provide safety-related instructions.
2.1.2 Safety-related labels
The A-020W-A CPE equipment is labeled with specific safety compliance
information and instructions that are related to a variant of the A-020W-A. Observe
the instructions on the safety labels.
Table 1provides examples of the text in the various A-020W-A CPE safety labels.
Table 1 Safety labels
Figure 1shows a sample safety label for the A-020W-A CPE, located on the base of
the unit.
Caution 1 — Possibility of service interruption.
Caution 2 — Service interruption.
Note — Information of special interest.
Label text Description
ETL compliance Communication service equipment US listed.
ESD warning Caution: This assembly contains electrostatic sensitive device.
FCC standards compliance Tested to comply with FCC standards for home or office use.
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Figure 1 A-020W-A sample safety label
2.2 Safety standards compliance
This section describes the A-020W-A CPE compliance with North American safety
standards. The A-020W-A is compliant with CE, FCC, CB and ETL requirements.
2.2.1 Responsible party
Table 2lists the party in the US responsible for this device.
Table 2 Responsible party contact information
Warning — Changes or modifications to this unit not expressly
approved by the party responsible for compliance could void
the user's authority to operate the equipment.
Legal Company name Nokia USA Inc.
Address 2301 SUGAR BUSH RD. STE 300, RALEIGH, NC 27612
Phone, Fax [phone]
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2.2.2 Energy-related products standby and off modes
compliance
Hereby, Nokia declares that the A-020W-A CPE devices are in compliance with the
essential requirements and other relevant provisions of Directive 2009/125/EC
together with Commission Regulation (EC) No 1275/2008 and Commission
Regulation (EC) No 801/2013.
The A-020W-A CPE devices qualify as high network availability (HiNA) equipment.
Since the main purpose of A-020W-A devices is to provide network functionality with
HiNA 7 days /24 hours, the modes Off/Standby, Power Management, and Networked
Standby are inappropriate.
For information about the type and number of network ports, see “A-020W-A
interfaces and interface capacity” in chapter 5.
For information about power consumption, see “A-020W-A detailed specifications” in
chapter 5.
2.2.3 FCC statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
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2.2.4 FCC Radiation Exposure Statement
This device complies with FCC radiation exposure limits set forth for an uncontrolled
environment and it also complies with Part 15 of the FCC RF Rules. This equipment
must be installed and operated in accordance with provided instructions and the
antenna(s) used for this transmitter must be installed to provide a separation
distance of at least 20 cm from all persons and must not be co-located or operating
in conjunction with any other antenna or transmitter. End-users and installers must
be provided with antenna installation instructions and consider removing the
no-collocation statement.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1 this device may not cause harmful interference, and
2 this device must accept any interference received, including interference that
may cause undesired operation.
2.2.5 Resistibility requirements compliance
The A-020W-A CPE equipment complies with the requirements of ITU
Recommendation K.21 for resistibility of telecommunication equipment installed in
customer premises to overvoltage and overcurrents.
2.3 Electrical safety guidelines
This section provides the electrical safety guidelines for the A-020W-A CPE
equipment.
Caution — Any changes or modifications not expressly
approved by the party responsible for compliance could void
the user's authority to operate the equipment.
Note — The devices comply with the U.S. National Electrical
Code. However, local electrical authorities have jurisdiction
when there are differences between the local and U.S.
standards.
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2.3.1 Power supplies
The use of any non-Nokia approved power supplies or power adapters is not
supported or endorsed by Nokia. Such use will void any warranty or support contract
with Nokia. Such use greatly increases the danger of damage to equipment or
property.
2.3.2 Cabling
The following are the guidelines regarding cables used for the A-020W-A CPE
equipment:
•Use only cables approved by the relevant national electrical code.
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