Nortel Digital Telephone IP Adapter Instruction Manual

Digital Telephone IP Adapter
Installation and Administration Guide
Product release 1.6 Standard 3.0 June 2005
555-8421-211

Digital Telephone IP Adapter
Installation and Administration Guide
Product release: 1.6
Publication number: 555-8421-211
Document release: Standard 3.0
Date: June 2005
Copyright © 2005 Nortel. All Rights Reserved.
Printed in Canada.
All information contained in this document is subject to change without notice. Nortel reserves the
right to make changes to equipment design or program components, as progress in engineering,
manufacturing methods, or other circumstances may warrant.
*Nortel, the Nortel logo, the Globemark, and Unified Networks, Meridian 1 PBX, Communication
Server 1000S (CS 1000S), and Communication Server 2100 (CS 2100) are trademarks of Nortel.
TelStrat is a registered trademark of TelStrat International, Ltd. CallParrot is a trademark of TelStrat
International, Ltd. Microsoft, MS-DOS, and Windows are trademarks of Microsoft Corporation.

Publication history
June 2005 This is the Standard 3.0 issue of the Digital Telephone IP
Adapter Installation and Administration Guide (NTP 555-
8421-211). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for product release 1.6 of the
Digital Telephone IP Adapter unit.
January 2005 This is the Standard 2.1 issue of the Digital Telephone IP
Adapter Installation and Administration Guide (NTP 555-
8421-211). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for product release 1.5 of the
Digital Telephone IP Adapter unit.
July 2004 This is the Standard 2.0 issue of the Digital Telephone IP
Adapter Installation and Administration Guide (NTP 555-
8421-211). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for product release 1.5 of the
Digital Telephone IP Adapter unit.
October 2001 This is the Standard 1.1 issue of the Digital Telephone IP
Adapter Installation and Administration Guide (NTP 555-
8421-211). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for the product release 1.3 of the
Digital Telephone IP Adapter unit.
September 2001 This is the Standard 1.0 issue of the Digital Telephone IP
Adapter Installation and Administration Guide (NTP 555-
8421-211). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for product release 1.3.0 of the
Digital Telephone IP Adapter unit.

vi Digital Telephone IP Adapter Installation and Administration Guide
Publication history Standard 3.0

Digital Telephone IP Adapter Installation and Administration Guide vii
Contents
About this document xv
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Skills you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Nortel product knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Telecommunications knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Data networking knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Precautionary messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Instructions for selecting menu options . . . . . . . . . . . . . . . . . . . . . . . . xx
Instructions for displaying property sheets . . . . . . . . . . . . . . . . . . . . . xx
PBX terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Related information products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
Printed documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii
1Digital Telephone IP Adapter description 1
Product Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Digital Telephone Internal IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . . 2
Digital Telephone External IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . . 3
Reach Line Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Voice over IP technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Configuration - device and software . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Hardware description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Digital Telephone IP Adapter unit LED indicators . . . . . . . . . . . . . . . . 5
Digital Telephone IP Adapter unit LED indicator
display diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Digital Telephone Internal IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . . 7
Digital Telephone External IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . . 7
Universal power supply support - Digital Telephone
Internal IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Universal power supply support - Digital Telephone
External IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Internet Access Device description . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

viii Digital Telephone IP AdapterInstallation and Administration Guide
Contents Standard 3.0
Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
10BaseT Ethernet interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How Digital Telephone IP Adapter units work . . . . . . . . . . . . . . . . . . . . . . . 12
Outgoing call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Incoming call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Host-controlled call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Call scenario 1: host-controlled—corporate internal call . . . . . . . . . 14
Call scenario 2: host-controlled—corporate external call . . . . . . . . . 16
System security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
No security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Security identifier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Supported digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
M2000 series (European models M3310 and M3820) and
M39xx series digital telephone set model and
accessory compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
M39xx series digital telephone set accessory compatibility . . . . . . . . 22
Required footstand for Digital Telephone Internal
IP Adapter units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Supported telephone modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Supported telephone features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Computer telephony integration applications . . . . . . . . . . . . . . . . . . . 23
Automatic Call Distribution (ACD) applications . . . . . . . . . . . . . . . . 24
Communications system and software requirements . . . . . . . . . . . . . . 25
Supported Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Online/Offline Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Emergency service number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Remote Gateway 9100 Series Configuration Manager . . . . . . . . . . . . . . . . . 28
Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Input specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Output specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2Planning for installation 31
Physical environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Mounting options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Cables included with the Digital Telephone Internal
IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Cables included with the Digital Telephone External
IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Cables you must supply yourself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Digital Telephone IP Adapter Installation and Administration Guide ix
June 2005 Contents
Administration PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Ethernet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Administering multiple nodes in the network. . . . . . . . . . . . . . . . . . . . 36
Windows PC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Optivity Telephony Manager and Configuration Manager . . . . . . . . . 37
Network considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
IP addressing and routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Determining DHCP assigned IP addresses . . . . . . . . . . . . . . . . . . . . . 38
Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Transport media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Network Address Translation (NAT) . . . . . . . . . . . . . . . . . . . . . . . . . . 40
IP deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
3Installing the Digital Telephone IP Adapter unit 43
Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Required hardware and software tools . . . . . . . . . . . . . . . . . . . . . . . . 45
Unpacking and inspecting the equipment . . . . . . . . . . . . . . . . . . . . . . 45
Installing the Digital Telephone Internal IP Adapter circuit card . . . . . . . . . 46
Removing the footstand of the digital telephone set . . . . . . . . . . . . . . 46
Inserting the Digital Telephone Internal
IP Adapter circuit card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Installing ferrite beads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Connecting the Digital Telephone Internal
IP Adapter circuit card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Powering up the Digital Telephone Internal
IP Adapter circuit card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Installing the Digital Telephone External IP Adapter unit . . . . . . . . . . . . . . . 52
Installing the Digital Telephone External
IP Adapter unit on a desk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Installing the Digital Telephone External
IP Adapter unit on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Connecting the Digital Telephone External IP Adapter unit . . . . . . . . 55
Connecting the Digital Telephone External
IP Adapter unit to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Powering up the Digital Telephone External IP Adapter unit. . . . . . . 57
Testing the network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

x Digital Telephone IP AdapterInstallation and Administration Guide
Contents Standard 3.0
4Configuring the IP Adapter unit using the
telephone menu 59
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Information you need to know before configuring. . . . . . . . . . . . . . . . 60
Accessing the telephone menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Telephone menu key function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Backing up while in the telephone menu . . . . . . . . . . . . . . . . . . . . . . . 61
Exiting the system using the Release key . . . . . . . . . . . . . . . . . . . . . . . 62
Running the telephone menu script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
5Changing configuration settings using
Configuration Manager 89
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Digital Telephone IP Adapter unit system configuration . . . . . . . . . . . . . . . . 91
Emergency service programmability . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Configuring the system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
IP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Configuring IP information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
RLC connection configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Configuring the RLC connection information . . . . . . . . . . . . . . . . . . 106
Auto upgrade configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Configuring automatic upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Syslog configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Configuring syslog functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
6Using the digital telephone 117
Modes of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Host-controlled modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Online mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Offline mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
What controls the online and offline modes. . . . . . . . . . . . . . . . . . . . 119
Placing and receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Receiving incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Methods for placing outgoing calls . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Placing a host-controlled call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Calling another station at your site—host-controlled mode . . . . . . . 121
Indicator updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Host-controlled indicator updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Display messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Message descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Digital Telephone IP Adapter Installation and Administration Guide xi
June 2005 Contents
Telephone features operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Emergency service calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Going online and offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Using the SPRE code to place your unit in online mode . . . . . . . . . . 128
Using the SPRE code to place your unit in offline mode. . . . . . . . . . 128
Overriding an automatic offline event from the host PBX. . . . . . . . . 129
7Administration 131
Changing the administration password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Changing the Configuration Manager password . . . . . . . . . . . . . . . 133
Changing the Digital Telephone IP Adapter unit’s password . . . . . . 134
Creating a backup configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Storing backup configuration files . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Creating the backup file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Restoring the configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Uploading a configuration file over the IP network . . . . . . . . . . . . . 139
Display logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Viewing display logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Printing the display logs to a file. . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Changing the number of display logs retained by the
Digital Telephone IP Adapter unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Clear logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Statistics screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Bandwidth Connection Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Caller Information Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Digital Signal Processor (DSP) Statistics . . . . . . . . . . . . . . . . . . . . . 153
Ethernet Interface Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Network Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Verifying the firmware and software version . . . . . . . . . . . . . . . . . . . . . . . . 167
Verifying the software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Verifying the firmware version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Determining the current firmware and software versions . . . . . . . . . 168
Obtaining the latest upgrade file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Types of upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Downloading the upgrade file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Extracting upgrade files from the download file . . . . . . . . . . . . . . . . . . . . . 170
Performing the extraction using Windows. . . . . . . . . . . . . . . . . . . . . 170

xii Digital Telephone IP AdapterInstallation and Administration Guide
Contents Standard 3.0
Performing a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Manual firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
When to perform a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . 173
About firmware upgrades and configuration files . . . . . . . . . . . . . . . 173
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Upgrading the Digital Telephone IP Adapter unit firmware . . . . . . . 174
Automatic or scheduled firmware upgrade . . . . . . . . . . . . . . . . . . . . 176
Self-contained firmware upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Restarting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
When to perform a restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Performing a software upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Upgrading the Configuration Manager software . . . . . . . . . . . . . . . 182
8Troubleshooting 183
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Identifying why a problem occurred . . . . . . . . . . . . . . . . . . . . . . . . . 184
Digital Telephone IP Adapter unit LED indicators . . . . . . . . . . . . . . . . . . . 186
Digital telephone set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Symptom descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Network connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
System descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Software problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Symptom descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Display Logs definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Using Configuration Manager’s PING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Performing a Configuration Manager PING. . . . . . . . . . . . . . . . . . . 197
Unsuccessful PING options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Syslog testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Performing syslog testing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Alarms and alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Recovering from a catastrophic failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Repair and warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Asia/Pacific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
CALA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Digital Telephone IP Adapter Installation and Administration Guide xiii
June 2005 Contents
APlanning forms 205
IP Adapter Network Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
IP Adapter Configuration Information—Dialing Plans . . . . . . . . . . . . . . . . 207
IP Adapter telephone menu—
Configuration Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
BConnection pin-out tables 211
RJ-45 Ethernet connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Admin (serial) connector pin-out table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Power connector pin-out table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
CEquipment attachment notice 215
Industry Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
DSafety and regulatory information 217
International safety compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Underwriters Laboratory (UL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Australia/New Zealand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Canadian Standards Association (CSA) . . . . . . . . . . . . . . . . . . . . . . 218
Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Other Countries Deviations Assessed . . . . . . . . . . . . . . . . . . . . . . . . 218
Electromagnetic compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
FCC requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Part 68 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Telephone network plug and jack. . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Equipment harmful to the telephone network . . . . . . . . . . . . . . . . . . 221
Party lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Fields Index 223
Index 227

xiv Digital Telephone IP AdapterInstallation and Administration Guide
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Digital Telephone IP Adapter Installation and Administration Guide xv
Preface
About this document
In this preface
About this guide xvi
Product overview xvii
Skills you need xviii
Conventions used in this guide xx
Related information products xxii

xvi Digital Telephone IP Adapter Installation and Administration Guide
About this document Standard 3.0
About this guide
The Digital Telephone IP Adapter Installation and Administration Guide (NTP
555-8421-211) is for telecom and data network managers and administrators
who plan, install, and manage corporate telecommunications and data networks.
This guide contains the following information:
detailed descriptions of the Digital Telephone IP Adapter units
procedures necessary to install, configure, and manage Digital Telephone
IP Adapter units in a remote or branch office
suggested troubleshooting procedures for addressing possible problems
This guide assumes that you are familiar with the following:
basic telecommunications terminology
basic networking terminology
PC terminology and operation (specifically, Windows 95, 98, NT
Workstation 4.0, Millennium Edition (ME), 2000 Professional, XP
[Professional and Home Edition])
Nortel PBX terminology, functionality, and administration
How to use this guide
This guide provides step by step procedures for installing, configuring, and
managing the Digital Telephone IP Adapter unit as a part of your remote
services network. Review this guide before beginning Digital Telephone IP
Adapter unit installation and configuration.
When you are ready to begin, follow the steps for planning, installing, and
configuring your hardware in the order that they are presented in this guide. This
helps you to achieve a successful, trouble-free installation.

Digital Telephone IP Adapter Installation and Administration Guide xvii
June 2005 About this document
Product overview
Nortel proudly presents Digital Telephone IP Adapter remote
telecommunications equipment. The Digital Telephone IP Adapter Installation
and Administration Guide (NTP 555-8421-211) provides information on
configuring and maintaining your Digital Telephone IP Adapter unit.
The Digital Telephone IP Adapter unit allows your remote site to access a Reach
Line Card (RLC) installed in the host PBX. A properly completed installation
supplies your remote location with the full host PBX and.
To identify and locate documentation for the other elements of your Remote
Gateway 9100 Series network, refer to “Related information products” on page
xxii.

xviii Digital Telephone IP Adapter Installation and Administration Guide
About this document Standard 3.0
Skills you need
Knowledge of, or experience with, the following PC concepts as appropriate to
your network is helpful when administering a Digital Telephone IP Adapter unit:
Microsoft Windows
software installation
network configuration
Nortel product knowledge
Knowledge of, or experience with, the following Nortel products and concepts:
basic administration of a Meridian 1, Communication Server 1000S
(CS 1000S), or Communication Server 2100 (CS 2100) PBX (telephone set
and XDLC configuration)
characteristics and principles of XDLC operation
PBX data calls
Telecommunications knowledge
Knowledge of, or experience with, the following aspects of telecommunications:
digital telephone set configuration
ISDN PRI configuration
trunk configuration
PBX configuration
PBX maintenance (SDI operation)
knowledge of RS-232 signaling

Digital Telephone IP Adapter Installation and Administration Guide xix
June 2005 About this document
Data networking knowledge
Knowledge of, or experience with, the following aspects of data networking:
data link (Layer 2 of the OSI model)
— IP protocol
— routing
network (Layer 3 of the OSI model)
— addressing
— traffic analysis and provisioning
— configuration
Voice over IP concepts

xx Digital Telephone IP Adapter Installation and Administration Guide
About this document Standard 3.0
Conventions used in this guide
This section describes the symbols and text conventions used in this guide.
Precautionary messages
Note: A “Note” describes the secondary results of procedures or commands, or
special conditions that require you to use a procedure or command.
Instructions for selecting menu options
To simplify the instructions for selecting menu options, this guide abbreviates
the selection path. For example, if you must choose Telnet from the Logon Unit
menu, under the Connect menu, this guide uses the following style:
From the menu, choose Connect →Logon Unit →Telnet.
Instructions for displaying property sheets
To simplify the procedures for accessing property sheets throughout this guide,
the instructions for displaying a particular property sheet are summarized in a
“Getting there” statement.
The procedure for displaying the screen that you need depends on if you are:
performing an online configuration (connected to a node by Telnet)
performing an offline configuration (not connected to a node)
ATTENTION! Provides information essential to the completion of a task.
.
CAUTION
Risk of data loss or equipment damage
Cautions you against unsafe practices or potential hazards, such as
equipment damage, service interruption, or loss of data.