Novatel Merlin S720 User manual

Sprint Mobile Broadband Card
by Novatel Wireless
Merlin™ S720
www.sprint.com
© 2006 Sprint Nextel. All rights reserved. No reproduction in whole or in part
without prior written approval. Sprint, the “Going Forward” logo, and other
trademarks are trademarks of Sprint Nextel.
Part No: 01017865 Rev. 1.0

Table of Contents
Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Section 1: Sprint Mobile Broadband Card Basics . . . . . . 1
1A. Introducing the Sprint Mobile
Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Your Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . .4
CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
1B. Getting Started With Your Sprint Mobile
Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
The Sprint Mobile Broadband Card Software . . . . . . . . . . . . . . . . . .8
Activating and Using Sprint PCS Service . . . . . . . . . . . . . . . . . . . . . . .9
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Section 2: Installing the Sprint Mobile
Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2A. Installing the Sprint Mobile Broadband Card . . . . . . . 13
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Sprint PCS Connection Manager Software . . . . . 16
Inserting and Removing the Sprint Mobile Broadband Card . . 20
Activating Your Sprint Mobile Broadband Card . . . . . . . . . . . . . . 23
2B. Sprint PCS Connection Manager Software . . . . . . . . . 27
The Sprint PCS Connection Manager Software . . . . . . . . . . . . . . 28
The Sprint PCS Connection Manager Software Window . . . . . 30
System Tray Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Establishing and Terminating Connections . . . . . . . . . . . . . . . . . 39
Sprint PCS Connection Manager Software Menu Options and
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
2C. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Overview of Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
2D. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Reinstalling the Sprint Mobile Broadband Card Driver . . . . . . . 62
Resolving Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Additional Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Section 3: Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . 73
3A. Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Sprint Power Vision FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Section 4: Technical Specifications and Regulatory
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 81
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Transmitter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Receiver Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . 87
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Section 5: Safety and Terms & Conditions . . . . . . . . . . 91
5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

i
Welcome to Sprint
We are committed to bringing you the best wireless technology
available, and we built our network right from the start, so no
matter where you are on the Nationwide Sprint PCS® Network, all
your services will work the same.
When it comes to mobile connectivity, the Sprint Mobile
Broadband Card offers more freedom than ever before. No wires,
no cables, just access to your data when you need it. The power of
the Internet and company data is truly at your fingertips.
This guide will familiarize you with our technology and with your
new Sprint Mobile Broadband Card and Sprint PCS Connection
ManagerSM software through simple, easy-to-follow instructions.
Welcome and thank you for choosing Sprint.

ii
Introduction
This User Guide introduces you to Sprint PCS Service and all
the features of your new Sprint Mobile Broadband Card. The
guide is divided into five sections:
⽧Section 1: Sprint Mobile Broadband Card Basics
⽧Section 2: Installing the Sprint Mobile Broadband Card
⽧Section 3: Sprint PCS Vision®
⽧Section 4: Technical Specifications and Regulatory Information
⽧Section 5: Safety and Terms & Conditions
Throughout this guide, you'll find tips that highlight special
shortcuts and timely reminders to help you make the most of
your wireless network card and service. The Table of Contents
and Index will also help you quickly locate specific
information.
You'll get the most out of your new Sprint Mobile Broadband
Card if you read each section. However, if you'd like to get
right to a specific feature, you can go directly to that page.
Follow the instructions in that section and you'll be ready to
use your card in no time.
Note: You can print out this guide to keep on hand or view it
online. If you're viewing it online, simply click on a topic
in the Table of Contents or on any page reference within
a section to go directly to that topic.

Section 1
Sprint Mobile
Broadband Card Basics

2

Section 1A: Introducing the Sprint Mobile Broadband Card 3
Section 1A
Introducing the Sprint Mobile
Broadband Card
In This Section
⽧Your Sprint Mobile Broadband Card
⽧CDMA Networks
⽧Package Contents
⽧About This Guide
This section introduces the basic features and functions of your
Sprint Mobile Broadband Card, the materials included with your
card, and an overview of the sections in this User Guide.

4 Section 1A: Introducing the Sprint Mobile Broadband Card
Your Sprint Mobile Broadband Card
Your Sprint Mobile Broadband Card fits into a Type II PC Card
slot (available on most notebook PCs) and functions as a
wireless network card. This card allows you to:
䢇Access your company network.
䢇Send and receive email.
䢇Access the Internet.
CDMA Networks
The Sprint Mobile Broadband Card operates over a type of
wireless network called CDMA (Code Division Multiple
Access). This network technology has many features beyond
providing a wireless link, such as Web Messaging, which
allows you to receive short messages using the Sprint Mobile
Broadband Card.
To use the Sprint Mobile Broadband Card, you need an
account that gives you access to a CDMA network.
Every CDMA network operates on one of three radio
frequency bands. Your Sprint Mobile Broadband Card by
Novatel Wireless, Inc. (EV-DO PC Card) takes advantage of the
high-speed CDMA 1xEV-DO network and operates on the
1900 MHz band.
The Sprint Mobile Broadband Card uses CDMA 1xEV-DO
technology that is backwardly compatible with 1xRTT,
enabling real-time high-speed wireless access to email, the
Internet, or your company network. The card runs on most
current Windows-compatible laptop or desktop computers,
and it provides data transmission of up to 2.4 megabits per
second (Mbps) (average speed of 300-800 kbps before
bandwidth optimization).

Section 1A: Introducing the Sprint Mobile Broadband Card 5
A Network Card
During Sprint PCS connections, the Sprint Mobile Broadband Card
is a true network card, functioning just like the network cards
familiar to most business computer users. Once installed and
configured for NDIS mode, the card connects instantly to the
CDMA network with just a few mouse clicks. To surf the Web, you
simply insert the card, click a few buttons, and launch your
Internet browser. To access your company network, you may need
to launch an extranet client after you connect to the CDMA
network.
Package Contents
Your Sprint Mobile Broadband Card package contains the
following components:
䢇Sprint Mobile Broadband Card by Novatel Wireless MerlinTM
S720 (EV-DO PC Card)
䢇A Guide to Using Your Sprint Mobile Broadband Card
䢇Sprint PCS Connection ManagerSM CD
Tip: More information about CDMA networks is available on the
CDMA Development Group Web site, www.cdg.org.
Tip: To optimize your settings for faster speeds and data
conservation when accessing your company network,
work in “Offline”mode and synchronize periodically to
send and receive company email. Do not use the Preview
Pane, and save or drag and drop attachments to a
desktop folder before opening them (rather than
double-clicking them in the email). For more detailed
information, see the Microsoft white paper located at:
www.microsoft.com/office/outlook/evaluation/perform.doc.

6 Section 1A: Introducing the Sprint Mobile Broadband Card
About This Guide
This User Guide is designed to provide you with all the
information you need to install and use your Sprint Mobile
Broadband Card.
䢇Section 1 (which you are reading) gives you an overview of
the card and its basic features.
䢇Section 2 provides detailed, step-by-step instructions for
installing and using the Sprint Mobile Broadband Card
and Sprint PCS Connection Manager Software.
䢇Section 3 introduces Sprint PCS Vision Services.
䢇Section 4 provides electrical, radio frequency, and other
specifications for the Sprint Mobile Broadband Card, as
well as regulatory notices concerning your Sprint Mobile
Broadband Card.
䢇Section 5 provides important safety and liability
information and includes the Terms and Conditions of use
for the Sprint Mobile Broadband Card.

Section 1B: Getting Started 7
Section 1B
Getting Started With Your Sprint Mobile
Broadband Card
In This Section
⽧Getting Started
⽧The Sprint Mobile Broadband Card Software
⽧Activating and Using Sprint PCS Service
⽧Care and Maintenance
This section outlines the basics of getting started with your
Sprint Mobile Broadband Card, including installing the Sprint PCS
Connection Manager Software and inserting and activating
your card.

8 Section 1B: Getting Started
Getting Started
Before you can begin using your Sprint Mobile Broadband Card,
you must first:
1. Install the Sprint PCS Connection Manager Software,
including the Sprint Mobile Broadband Card driver
software.
2. Activate your Sprint PCS account (unless the card has
been preactivated).
3. Configure the Sprint Mobile Broadband Card to use your
account.
The Sprint Mobile Broadband Card Software
The Sprint Mobile Broadband Card comes with the following
software:
䢇Sprint PCS Connection Manager Software allows you to
manage the card’s actions and monitor your connections.
䢇The driver software establishes the interface between the
card and your Windows® operating system.
䢇 With Novatel Wireless, Inc. Wireless Connections Network
Adapter (NDIS)
you can expand your high-speed broadband
wireless connection from the Internet to your corporate
email and network taking advantage of 1xEVDO speeds.
This customizable feature enables an always-on
connectivity experience like an Ethernet card.
䢇The Bytemobile Optimization Client allows you to enjoy
increased speeds and enhanced graphics to further
improve your experience with image and data
optimization in an easy-to-use visual interface.

Section 1B: Getting Started 9
The software must be installed before you insert the Sprint Mobile
Broadband Card for the first time. Detailed instructions are
provided starting on page 16.
Activating and Using Sprint PCS Service
Before using your Sprint Mobile Broadband Card, you must first set
up your Sprint PCS wireless network account.
Call Sprint Customer Service
䢇If you will be using your Sprint Mobile Broadband Card
primarily for business purposes, call 1-888-788-4727.
䢇If your card is intended primarily for personal use,
call 1-888-715-4588.
You should have the following information available:
䢇Your billing address
䢇Your Social Security number or Tax ID number
䢇Your driver’s license number
䢇Your Sprint Mobile Broadband Card’s ESN (electronic serial
number) (The ESN is printed on the card's label and can also be
displayed during the installation process.)
䢇A pen and paper to write down your account information
During this call, Sprint Customer Service will help you select your
service plan and guide you through the activation process. They
will also provide you with the following important account
information:
䢇Your card’s Activation Code
䢇Your card’s phone number
䢇Your card’s Lock Code

10 Section 1B: Getting Started
Unless your card has been preactivated, the Sprint PCS
Connection Manager Software application will automatically
detect that no account has been configured when you run it
for the first time. The Sprint Activation Wizard will then
launch and guide you through the activation and
configuration process.
Care and Maintenance
As with any electronic device, the Sprint Mobile Broadband
Card must be handled with care to ensure reliable operation.
Follow these guidelines while using and storing the card:
䢇Do not apply adhesive labels to the card. They may cause
the card to become jammed inside the card slot.
䢇The card should fit easily into your Type II PC Card slot.
Forcing the card into a slot may damage the connector
pins.
䢇Protect the card from liquids, dust, and excessive heat.
䢇When not installed in your computer, store your EV-DO PC
Card in a safe place.
䢇Never force the card in or out of your computer’s PC Card
slot.
䢇When moving your computer, always remove the card
from the PC Card slot to avoid any damage. (See page 20
for instructions on proper removal.)
Tip: You can use the Lock Code feature to prevent others from
using your account should your Sprint Mobile Broadband
Card be lost or stolen. See page 56 for instructions on using
this feature.

Section 2
Installing the Sprint
Mobile Broadband Card

12

Section 2A: Installing the Sprint Mobile Broadband Card 13
Section 2A
Installing the Sprint Mobile Broadband
Card
⽧Getting Started
⽧Installing the Sprint PCS Connection Manager Software
⽧Inserting and Removing the Sprint Mobile Broadband Card
⽧Activating Your Sprint Mobile Broadband Card
This section guides you through the steps necessary to install
your Sprint Mobile Broadband Card and make it operational on a
notebook PC.

14 Section 2A: Installing the Sprint Mobile Broadband Card
Getting Started
Before you can use your Sprint Mobile Broadband Card, you must:
1. Install the Sprint PCS Connection Manager Software,
located on the installation CD, onto your computer.
2. Insert the card into your computer’s PC slot (Sprint label
facing up). Windows will detect the card and
automatically install the necessary card drivers.
3. Launch the Sprint PCS Connection Manager Software
application.
4. Activate your Sprint Mobile Broadband Card and Sprint
PCS account, unless it was preactivated. If your card has
not previously been activated, the Activation Wizard
will automatically launch and guide you through the
process.
Note: Before installing your new software, delete or uninstall any
previously existing modem or dialer software from your
system.
Do not insert the card into the slot until you have installed the
Sprint PCS Connection Manager Software onto your PC or
until instructed to do so by the installation CD.
Note: A driver is software that forms the interface between a device
(such as the Sprint Mobile Broadband Card) and the
operating system on your PC.