Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - COMMAND LINE UTILITIES REFERENCE 10.3... Technical manual

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AUTHORIZED DOCUMENTATION
Novell ZENworks 10 Configuration Management Adaptive Agent Guide
ZENworks 10 Configuration Management SP3
10.3
March 30, 2010
ZENworks Adaptive Agent Guide

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Contents 5
Contents
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About This Guide 7
1Overview 9
2 Status 11
2.1 Viewing the Agent’s Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.2 Registering with a Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3 Policies 13
3.1 User-Assigned Versus Device-Assigned Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.2 Viewing Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4 Bundles 15
4.1 Bundles Versus Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
4.2 User-Assigned Versus Device-Assigned Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
4.3 Accessing Bundles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4.3.1 ZENworks Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4.3.2 ZENworks Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4.3.3 ZENworks Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4.4 Understanding Bundle Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4.5 Launching a Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.6 Postponing a Bundle Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.7 Verifying a Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4.8 Viewing a Bundle’s Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4.9 Uninstalling a Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
5Inventory 23
5.1 What Is Inventory Information Used For? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
5.2 Scanning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
5.3 Viewing Inventory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
5.4 Completing a Collection Data Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
6 Remote Management 25
6.1 Remote Management Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
6.2 Requesting a Remote Management Session. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
6.3 Viewing Currently Connected Remote Operators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
6.4 Viewing the Remote Management Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
6.5 Using the Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
7 Logging 29
7.1 Changing the Message Log Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
7.2 Clearing the Message Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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7.3 Viewing the Message Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
7.4 Accessing the Backup Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
8 Satellite Roles 31
8.1 General Satellite Role Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
8.2 Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
8.3 Imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
8.4 Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
8.5 Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
8.5.1 Viewing Distribution Point Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
8.5.2 Exporting the Recent Access History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
8.5.3 Clearing the Recent Access History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
9WindowsProxy 37
9.1 Viewing the Discovery Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
9.2 Viewing the Deployment Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
10 ZENworks Terminology 39

About This Guide 7
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About This Guide
This guide provides information about the Novell®ZENworks®Adaptive Agent, a component of
Novell ZENworks 10 Configuration Management SP3. For additional information about ZENworks
and other Novell products, visit www.novell.com (http://www.novell.com/products/zenworks).
The information in this guide is organized as follows:
Chapter 1, “Overview,” on page 9
Chapter 2, “Status,” on page 11
Chapter 3, “Policies,” on page 13
Chapter 4, “Bundles,” on page 15
Chapter 5, “Inventory,” on page 23
Chapter 6, “Remote Management,” on page 25
Chapter 7, “Logging,” on page 29
Chapter 8, “Satellite Roles,” on page 31
Chapter 9, “Windows Proxy,” on page 37
Chapter 10, “ZENworks Terminology,” on page 39
Audience
This guide is intended for ZENworks 10 Configuration Management end users (those with the
ZENworks Adaptive Agent on their devices).
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to Novell Documentation Feedback site (http://www.novell.com/
documentation/feedback.html) and enter your comments there.
Additional Documentation
ZENworks 10 Configuration Management is supported by other documentation (in both PDF and
HTML formats) that you can use to learn about and implement the product. For additional
documentation, see the ZENworks 10 Configuration Management documentation (http://
www.novell.com/documentation/zcm10/).
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
trademark.

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When a single pathname can be written with a backslash for some platforms or a forward slash for
other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux or UNIX, should use forward slashes as required by your software.

Overview
1
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1
Overview
The ZENworks®Adaptive Agent is a part of the Novell®ZENworks 10 Configuration Management
software that lets your administrator manage devices over the network. The ZENworks Adaptive
Agent, commonly referred to as the Adaptive Agent, provides services that help the administrator do
the following without visiting your device:
Manage policies that determine the behavior of your device.
Deliver software, patches, and other files to your device.
Take inventory of your device’s hardware and software.
Access your device from a remote location to troubleshoot and fix problems with hardware and
software.
The administrator can also choose to use your device as:
A satellite, which performs certain ZENworks Primary Server roles, to minimize WAN traffic
in your ZENworks system. These roles include Authentication, Collection, Content, and
Imaging.
A Windows Proxy, which performs discovery and deployment tasks that are Windows-based
and cannot be performed by a ZENworks Linux Primary Server.
Each of these services is provided through the use of modules that plug in to the Adaptive Agent.
The default modules included with the Adaptive Agent are the Policies, Bundles, Inventory, Remote
Management, Windows Proxy, and Satellite.
Depending on the services implemented by the administrator, one or more of these modules might
not be active on your device. For example, if your administrator does not intend to remotely access
your workstation, the Remote Management module might not be installed on the device.
Consequently, the Remote Management tab is not displayed in the ZENworks Adaptive Agent page
on the device.
To view which modules are active on your device, see Chapter 2, “Status,” on page 11.

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Status
2
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2
Status
The ZENworks®Adaptive Agent provides status information such as the last time it contacted a
ZENworks Server and whether or not the Agent Modules are running.
The following sections contain more information:
Section 2.1, “Viewing the Agent’s Status,” on page 11
Section 2.2, “Registering with a Key,” on page 12
2.1 Viewing the Agent’s Status
1Double-click the icon in the notification area.
2In the left navigation pane, click Status.
Status Field Description
Device Address The IP address of your device.
Device Name The computer name for your device.
Device State The device’s state: managed, unmanaged, retired, or unknown.
Unknown displays only if there is an error.
Last Contact with Server The last time the Adaptive Agent had contact with the ZENworks Server
listed in the Server DNS field.
Next Contact with Server The next time the Adaptive Agent is scheduled to contact (or be
contacted by) the ZENworks Server.
Primary User The most frequent user of the device. Frequency is determined by
number of logins, amount of time logged in, or designated user; your
administrator determines the method used to calculate the primary user.
ZENworks Adaptive
Agent Version
The version of the ZENworks Adaptive Agent.
Management Zone The name of the ZENworks®Management Zone in which your device is
located.
Server DNS The DNS name of the ZENworks Server that your device’s Adaptive
Agent communicates with to send and receive ZENworks content and
information.
Server Address The IP address of the ZENworks Server listed in the Server DNS field.
Registration Keys The alphanumeric strings supplied during registration of the device in
the Management Zone. Registration keys, which are defined by your
administrator, help determine bundle and policy assignments.
Agent Status The status and versions of the Agent modules.

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2.2 Registering with a Key
Your device must be registered in the Management Zone in order to be managed through
ZENworks®Configuration Management. To facilitate this process, your administrator can create
registration keys. A registration key is alphanumeric string that you optionally supply to the
ZENworks Adaptive Agent during registration of the device in order to automatically be assigned
bundles and policies associated with the key.
Your administrator might provide you with a key and ask you to register (or reregister) your device.
To do so:
1Double-click the icon in the notification area.
2In the left navigation pane, click Status.
3In the Registration Keys field, type the registration key, then click Register.
The Adaptive Agent registers the device using the key you supplied.
Registration keys are cumulative, which means that when you register with more than one key,
the device receives the bundles, policies, and group assignments associated with each of the
keys. Each key used for registration is added to the list for future reference.
If you add a registration key to a device that is already registered in the Management Zone with
another key, and both keys specify a folder for the device, the new key does not move the
device to the folder specified by the new key.
To move a device to another folder, in ZCC, click the Devices tab, click Servers or
Workstations, click the check box next to the device that you want to move, click Edit, click
Move, click the desired folder, then click OK. Moving a device by using the ZCC retains the
device’s existing assignments. You can also unregister then register the device, however, its
existing assignments are removed.

Policies
3
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3
Policies
The ZENworks®Adaptive Agent applies policies that your administrator defines. Policies are rules
that control a range of hardware and software configuration settings. For example, your
administrator can create policies that control the Adaptive Agent features you can use, the
bookmarks available in your browser, the printers you can access, and the security and system
configuration settings for your device.
You cannot change the policies applied by your administrator. However, it is helpful to understand
the difference between user-assigned policies and device-assigned policies and how to see which
policies are being applied.
The following sections contain more information:
Section 3.1, “User-Assigned Versus Device-Assigned Policies,” on page 13
Section 3.2, “Viewing Policies,” on page 13
3.1 User-Assigned Versus Device-Assigned
Policies
Policies might be assigned to you or they might be assigned to your device. Policies assigned to you
are referred to as user-assigned policies, and policies assigned to your device are referred to as
device-assigned policies.
The ZENworks Adaptive Agent enforces your user-assigned policies only when you are logged in to
your user directory (Microsoft* Active Directory* or Novell®eDirectoryTM). If you are not logged
in, you can log in through the ZENworks Configuration Management login screen. To do so, right-
click the icon in the notification area, then click Login.
The Adaptive Agent always enforces the device-assigned policies regardless of whether or not you
are logged in. Therefore, device-assigned policies are enforced for all users of the device.
3.2 Viewing Policies
To view the policies assigned to you and your device:
1Double-click the icon in the notification area.
2In the left navigation pane, click Policies.
If both user-associated and device-associated policies are effective for a device, only the policy that
takes precedence according to the Policy Conflict Resolution settings is applied on the device.
However, the Effective status for both policies is displayed as Success in the ZENworks Adaptive
Agent icon.
If the User Management Agent Feature is disabled or uninstalled in ZENworks Control Center
(Agent Features panel on the ZENworks Agent page), the status for the DLU policy on the
ZENworks Adaptive Agent Policies page is displayed as Success, even though the policy is not
effective on the device.

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Bundles
4
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4
Bundles
Software applications and other files are distributed to your device as bundles. A bundle contains all
of the content (files, etc.) and instructions (registry modifications, shortcut information, etc.)
required to install the software on the device.
The following sections contain more information:
Section 4.1, “Bundles Versus Applications,” on page 15
Section 4.2, “User-Assigned Versus Device-Assigned Bundles,” on page 15
Section 4.3, “Accessing Bundles,” on page 16
Section 4.4, “Understanding Bundle Icons,” on page 18
Section 4.5, “Launching a Bundle,” on page 19
Section 4.6, “Postponing a Bundle Download,” on page 19
Section 4.7, “Verifying a Bundle,” on page 20
Section 4.8, “Viewing a Bundle’s Properties,” on page 20
Section 4.9, “Uninstalling a Bundle,” on page 20
4.1 Bundles Versus Applications
Bundles are different than standard applications, such as Windows* Notepad, that already reside on
your device. When you double-click a bundle to launch it, the ZENworks®Adaptive Agent might
first complete a variety of distribution tasks before the application is launched, including installing
the application files, running scripts, and changing the device’s registry specific INI files, or
environment variables. These tasks are all configured by your administrator to ensure that the
application runs correctly on your device.
In some instances, a bundle’s icon appears dimmed or grayed out. This indicates that your device
does not meet the requirements that the administrator defined for the application, or the bundle is not
scheduled to be available to you at that time. The Adaptive Agent does not distribute the application
to your device until the requirements are met or the schedule is appropriate.
4.2 User-Assigned Versus Device-Assigned
Bundles
The bundles that you see on your device might be assigned to you or they might be assigned to the
device. Bundles assigned to you are referred to as user-assigned bundles, and bundles assigned to
your device are referred to as device-assigned bundles.
The ZENworks Adaptive Agent displays your user-assigned bundles only when you are logged in to
your user directory (Microsoft* Active Directory* or Novell®eDirectoryTM). If you are not logged
in, you can log in through the ZENworks Configuration Management login screen. To do so, right-
click the icon in the notification area, then click Login.
The Adaptive Agent always displays the device-assigned bundles regardless of whether or not you
are logged in. Device-assigned bundles can be launched by anyone who uses your device.

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4.3 Accessing Bundles
The ZENworks®Adaptive Agent provides three ways for you to access the bundles that are
assigned to you: the ZENworks Window, ZENworks Explorer, and the ZENworks Icon.
4.3.1 ZENworks Window
The ZENworks Window is a standalone window that you can launch from the Start menu (Start
menu > Programs > Novell ZENworks > ZENworks Application Window).
The ZENworks Window left pane displays the following:
[All] folder: Contains all bundles that have been distributed to you, regardless of the folder in
which they are located.
ZENworks folder: Contains all bundles that have not been assigned to a different folder. The
ZENworks folder is the default folder for bundles; however, your administrator can create
additional folders in which to organize bundles, and can even rename the ZENworks folder.
When you select a folder in the left pane, the right pane displays the bundles that are contained
within the folder. You can:
Install a bundle or launch an application for an already installed bundle.
View the properties of a bundle. The properties include a description of the bundle, information
about people to contact for help with the bundle, the times when the bundle is available for use,
and the system requirements established for the bundle.
Repair an installed application.
Uninstall an application. This is an administrator-controlled feature that might not be enabled.
4.3.2 ZENworks Explorer
ZENworks Explorer is an extension to Windows* Explorer that enables bundles to be displayed in
Windows Explorer, on the desktop, on the Start menu, on the Quick Launch toolbar, and in the
notification area. The following graphic shows bundles displayed in Windows Explorer.

Bundles 17
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The following graphic shows bundles displayed on the desktop.
You can perform the same tasks on the bundles in the ZENworks Explorer as you can in the
ZENworks Window.
4.3.3 ZENworks Icon
The ZENworks Icon is located in the Windows notification area. You can double-click the icon to
display the ZENworks Adaptive Agent properties. Located in the left navigation pane, the Bundles
link lets you view the bundles that are assigned to you and to your device.
The bundle list includes the following information:
Name: Displays the name of the bundle. Click the name to display the properties for the
bundle, including such information as the version, folder and icon locations, help contacts, and
the time schedules. Based on the configuration of the schedules for the bundle in ZENworks
Control Center, the time schedules are as follows:

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Status: Displays the installation status for the bundle.
Effective: Displays whether or not the bundle can be used on the device. If the Effective box is
selected, the bundle meets all system requirements and schedule constraints to be used. You can
click the bundle icon to launch the bundle.
If the box is not selected, it cannot be used; to find out why, click the bundle name to display
the system requirements and schedule properties.
4.4 Understanding Bundle Icons
A bundle icon changes to reflect the current status of the bundle. The following table shows the
bundle icons using the default light blue background icon. Your administrator might choose to use a
different background icon; however, the status icons such as and , remain the same.
Time Schedule Details
No Schedule / Default No schedule is configured for the bundle
On a Specific Event Runs the scheduled action when the specified event is triggered such
as user login, user logout, or device boot
Relative Runs the scheduled action relative to a specified number of days,
hours, and minutes from when the device is refreshed
Daily Runs the scheduled action daily at the specified time
Weekly Runs the scheduled action on the selected day of the week
Monthly Runs the scheduled action on the selected day of the month
Yearly Runs the scheduled action on the selected day of the year
Specific Date and Time Runs the scheduled action once on the date and time specified
Specific Time Interval Repeatedly runs the scheduled action every xxx months, weeks,
days, hours, and/or minutes from the start time
On Refresh Runs the scheduled action on device refresh
Always The scheduled action is always active.
Date Specific Runs the scheduled action on the specified date
Day Range Runs the scheduled action during the specified time interval
Icon Status
Available. You can launch the bundle.
Unavailable. You cannot launch the bundle. Either the device does not meet the system
requirements established for the bundle or the bundle is not scheduled to be available at the
current time.
Downloading. The bundle is downloading from the network location where it is stored.

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4.5 Launching a Bundle
By default, the ZENworks®Adaptive Agent does not distribute (download and install) a bundle to
your device until the first time you launch it. The distribution process might include installing the
bundle’s files, running scripts, and changing the device’s registry, specific INI files, or environment
variables. Or, the process might include nothing more than providing a shortcut to the application's
executable file on your local device or a network server.
To launch a bundle:
1Access the bundle in one of the following locations:
ZENworks Window: From the Start menu, click Programs > Novell ZENworks > ZENworks
Application Window.
ZENworks Explorer: Open Windows* Explorer and find the ZENworks Adaptive Agent
entry. Depending on how your ZENworks administrator configured the bundle, the bundle icon
might also be displayed on the desktop, Start menu, Quick Launch toolbar, or notification area.
2Double-click the bundle icon.
If the bundle has an Install MSI or Install Network MSI action, you might be prompted to enter the
password when the bundle is launched on the device. To launch the bundle, you must log in to the
device by using an user account that has a password configured.
4.6 Postponing a Bundle Download
If, after you launch a bundle, it begins to download and you need to stop the download, you can
postpone the download to a later time. When you resume the download, it continues from the point
where it previously stopped.
To postpone a bundle download:
1Access the bundle in one of the following locations:
ZENworks Window: From the Start menu, click Programs > Novell ZENworks > ZENworks
Application Window.
Installing. The bundle is installing to the device.
Running. The bundle is currently running.
Uninstalling. The bundle is being removed from the device.
Not Installed. The bundle failed to install. Right-click the icon, then click Verify to repair the
bundle.
Icon Status

20 Novell ZENworks 10 Configuration Management Adaptive Agent Guide
novdocx (en) 16 April 2010
ZENworks Explorer: Open Windows Explorer and find the ZENworks®Adaptive Agent
entry. Depending on how your ZENworks administrator configured the bundle, the bundle icon
might also be displayed on the desktop, Start menu, Quick Launch toolbar, or notification area.
2Right-click the bundle icon, then click Postpone.
4.7 Verifying a Bundle
If an installed application is not functioning correctly or you think it might be outdated, you can
verify that the application’s bundle information is still correct. If it is not, the ZENworks Adaptive
Agent reinstalls the bundle to your workstation.
To verify a bundle:
1Access the bundle in one of the following locations:
ZENworks Window: From the Start menu, click Programs > Novell ZENworks > ZENworks
Application Window.
ZENworks Explorer: Open Windows* Explorer and find the ZENworks®Adaptive Agent
entry. Depending on how your ZENworks administrator configured the bundle, the bundle icon
might also be displayed on the desktop, Start menu, Quick Launch toolbar, or notification area.
2Right-click the bundle icon, then click Ver i fy .
4.8 Viewing a Bundle’s Properties
You can view a bundle’s properties to see its version number, current installation status, and help
contacts. In addition, if the bundle is unavailable, you can see if it is unavailable because of system
requirements or schedule restrictions.
To view a bundle’s properties:
1Access the bundle in one of the following locations:
ZENworks Window: From the Start menu, click Programs > Novell ZENworks > ZENworks
Application Window.
ZENworks Explorer: Open Windows* Explorer and find the ZENworks®Adaptive Agent
entry. Depending on how your ZENworks administrator configured the bundle, the bundle icon
might also be displayed on the desktop, Start menu, Quick Launch toolbar, or notification area.
2Right-click the bundle icon, then click Properties.
4.9 Uninstalling a Bundle
Uninstall is an administrator-controlled feature. By default, uninstall is not enabled, which means
that you can only uninstall bundles if your administrator has enabled the feature. Uninstall is
enabled on a per-bundle basis. Depending on what your administrator enables, you might be able to
uninstall some bundles but not others.
When you uninstall a bundle, the ZENworks®Adaptive Agent removes all files from your device
and undoes all configuration settings made to your device during the bundle installation. Only files
that the Adaptive Agent installs specifically for the bundle are removed. For example, the Adaptive
Agent does not remove any shared files (files used by another application) or any user-created files
such as word processing documents or spreadsheets.