Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 9.3 -... User manual

Novell
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Novell Open Workgroup Suite Small Business Edition User Guide
Open Workgroup Suite Small
Business Edition
9.3
October 2007
USER GUIDE

novdocx (en) 6 April 2007
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Contents 5
Contents
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About This Guide 7
1 Desktop Applications 9
1.1 Personal File Backup (iFolder) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.1.1 Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.1.2 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.1.3 Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.1.4 Logging Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.1.5 Browsing Folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.1.6 Managing Folders and Files in iFolder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.2 OpenOffice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.2.1 Starting OpenOffice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.2.2 Saving Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.2.3 Sharing Files with Microsoft Office Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.2.4 Helpful Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.3 Collaboration Groupware and Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.3.1 Understanding Groupwise Item Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1.3.2 GroupWise Icon Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.3.3 Sending Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1.3.4 GroupWise Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1.3.5 HelpFul Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1.4 HylaFAX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1.4.1 Faxing HylaFAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
1.4.2 Helpful Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
1.5 OpenVPN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
1.5.1 Launch OpenVPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
1.6 Helpdesk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
1.6.1 Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
1.6.2 Submitting Incidents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
1.6.3 Helpful Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

6Novell Open Workgroup Suite Small Business Edition User Guide
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About This Guide
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7
About This Guide
Novell®Open Workgroup Suite Small Business Edition is an all-inclusive solution that contains
several industry-leading Novell products such as iFolder®, GroupWise®, iPrint, and eDirectoryTM. It
also includes open source components for you to use as well. These components deliver the same
functionality and stability as their retail counterparts without the overhead cost to you. The open
source applications include a helpdesk system, antivirus services, and the OpenOffice Suite, as well
as desktop faxing.
Chapter 1, “Desktop Applications,” on page 9
Audience
This guide is intended for Novell Open Workgroup Suite Small Business Edition users.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to www.novell.com/documentation/feedback.html and enter your
comments there.
Documentation Updates
For the most recent version of the Novell Open Workgroup Suite Small Business Edition User Guide,
visit the Novell Open Workgroup Suite Small Business Edition User Guide Web site (http://
www.novell.com/documentation/nows/).
Additional Documentation
For documentation on Novell Open Workgroup Suite Small Business Edition, see the Novell Open
Workgroup Suite Small Business Edition Documentation site (http://www.novell.com/
documentation/nows/).
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
trademark.

8Novell Open Workgroup Suite Small Business Edition User Guide
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Desktop Applications
1
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9
1
Desktop Applications
Novell®Open Workgroup Suite Small Business Edition is an all-inclusive solution that contains
several industry-leading Novell products such as iFolder®, GroupWise®, iPrint, and eDirectoryTM. It
also includes open source components for you to use as well. These components deliver the same
functionality and stability as their retail counterparts without the overhead cost to you. The open
source applications include a helpdesk system, antivirus services, and the OpenOffice Suite, as well
as desktop faxing.
These components are explained in detail in the following sections to assist you to meet your
business needs. Client software applicable to each of these services is available in the Desktop
Downloads section of the Novell Open Workgroup Suite Small Business Edition Web interface.
Section 1.1, “Personal File Backup (iFolder),” on page 9
Section 1.2, “OpenOffice,” on page 13
Section 1.3, “Collaboration Groupware and Messaging,” on page 14
Section 1.4, “HylaFAX,” on page 18
Section 1.5, “OpenVPN,” on page 21
Section 1.6, “Helpdesk,” on page 22
1.1 Personal File Backup (iFolder)
Novell iFolder allows your files to automatically follow you everywhere online, offline, all the time.
It is a secure file storage solution that allows you to access your data from multiple workstations and
locations. Your work environment now revolves around you, and your data is with you, wherever
you are. You simply store your files in the iFolder directory on your workstation.
As you work, you can use iFolder to transparently synchronize changes through various
workstations and network connections you might use.
Section 1.1.1, “Key Features,” on page 9
Section 1.1.2, “Prerequisites,” on page 10
Section 1.1.3, “Logging In,” on page 11
Section 1.1.4, “Logging Out,” on page 11
Section 1.1.5, “Browsing Folders,” on page 12
Section 1.1.6, “Managing Folders and Files in iFolder,” on page 12
1.1.1 Key Features
“iFolder Client” on page 10
“File Synchronization and File Management” on page 10
“Shared Folders” on page 10
“iFolder Account” on page 10
“Synchronization Log” on page 10

10 Novell Open Workgroup Suite Small Business Edition User Guide
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iFolder Client
An iFolder is a local directory that selectively shares and synchronizes files via a central computer
with a user-specified group of users. The iFolder files are accessible to all iFolder members and can
be changed by those with the rights to do so.
The iFolder client integrates with your operating system to provide iFolder services in your native
desktop environment. The iFolder client allows you to manage your own iFolders and to select
which shared iFolders to set up on your computer.
For additional information on how to configure or install the iFolder Client, go to the iFolder Client
Documentation Web site (http://www.novell.com/documentation/ifolder3/index.html?page=/
documentation/ifolder3/user/data/prerequisites.html)
File Synchronization and File Management
When you set up an iFolder account, you can enable Remember Password so that iFolder can
synchronize iFolder invitations and files in the background as you work.
You can configure the iFolder client to run automatically each time you log in to your computer’s
desktop environment. The session runs in the background as you work with files in your local
iFolders, tracking and logging any changes you make.
You can synchronize the files at specified intervals or on demand.
Shared Folders
You can access your iFolders across multiple workstations and share them with others.
You work with iFolders directly in your file manager or in the iFolders browser that is part of the
client. Within the iFolder, you can set up any subdirectory structure that suits your personal or
corporate work habits. The subdirectory structure is constant across all member iFolders. When you
share an iFolder, member users with the Write right can modify the directory structure, and those
changes apply to all copies of the iFolder.
iFolder Account
You must configure at least one iFolder services account before you create iFolders. An iFolder
session begins when you log in to an iFolder services account and ends when you log out, or when
you exit the iFolder client. Your iFolders synchronize files with other active iFolders only when
your session is active and you are working online. You can access data in your local iFolders at any
time, whether you are logged in to the account or not.
Synchronization Log
The synchronization log displays a log of your iFolder background activity, such as uploading and
downloading files for different iFolders.
1.1.2 Prerequisites
You need the following:
A connection to your network.
A supported browser (Mozilla* Firefox* 2.0, Microsoft* Internet Explorer 7.