Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - PREBOOT SERVICES AND IMAGING REFERENCE 10.3... Instruction Manual

Novell®
www.novell.com
novdocx (en) 16 April 2010
AUTHORIZED DOCUMENTATION
ZENworks 10 Configuration Management System Administration Reference
ZENworks ® 10 Configuration Management SP3
10.3
April 16, 2010
System Administration Reference

novdocx (en) 16 April 2010
Legal Notices
Novell, Inc., makes no representations or warranties with respect to the contents or use of this documentation, and
specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose.
Further, Novell, Inc., reserves the right to revise this publication and to make changes to its content, at any time,
without obligation to notify any person or entity of such revisions or changes.
Further, Novell, Inc., makes no representations or warranties with respect to any software, and specifically disclaims
any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc.,
reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to
notify any person or entity of such changes.
Any products or technical information provided under this Agreement may be subject to U.S. export controls and the
trade laws of other countries. You agree to comply with all export control regulations and to obtain any required
licenses or classification to export, re-export or import deliverables. You agree not to export or re-export to entities on
the current U.S. export exclusion lists or to any embargoed or terrorist countries as specified in the U.S. export laws.
You agree to not use deliverables for prohibited nuclear, missile, or chemical biological weaponry end uses. See the
Novell International Trade Services Web page (http://www.novell.com/info/exports/) for more information on
exporting Novell software. Novell assumes no responsibility for your failure to obtain any necessary export
approvals.
Copyright © 2007-2010 Novell, Inc. All rights reserved. No part of this publication may be reproduced, photocopied,
stored on a retrieval system, or transmitted without the express written consent of the publisher.
Novell, Inc.
404 Wyman Street, Suite 500
Waltham, MA 02451
U.S.A.
www.novell.com
Online Documentation: To access the latest online documentation for this and other Novell products, see
the Novell Documentation Web page (http://www.novell.com/documentation).

novdocx (en) 16 April 2010
Novell Trademarks
For Novell trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/legal/
trademarks/tmlist.html).
Third-Party Materials
All third-party trademarks are the property of their respective owners.

4ZENworks 10 Configuration Management System Administration Reference
novdocx (en) 16 April 2010

Contents 5
Contents
novdocx (en) 16 April 2010
About This Guide 15
Part I ZENworks Control Center 17
1 ZENworks Control Center 19
1.1 Accessing ZENworks Control Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
1.2 Accessing ZENworks Control Center through Novell iManager. . . . . . . . . . . . . . . . . . . . . . . . 20
1.3 Navigating ZENworks Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
1.4 Changing the Default Login Disable Values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
1.5 Changing the Timeout Value for ZENworks Control Center. . . . . . . . . . . . . . . . . . . . . . . . . . . 22
1.6 Using the Config.xml File to Modify ZENworks Control Center Settings . . . . . . . . . . . . . . . . . 23
1.7 Bookmarking ZENworks Control Center Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
1.8 Troubleshooting ZENworks Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2 Administrators 27
2.1 Managing Administrator Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2.1.1 Creating Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2.1.2 Deleting Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2.1.3 Renaming Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2.1.4 Changing Administrator Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2.2 Managing Administrator Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.2.1 Assigning Super Administrator Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.2.2 Assigning Additional Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.2.3 Modifying Assigned Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
2.2.4 Removing Assigned Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
2.3 Rights Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
2.3.1 Administrator Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2.3.2 Bundle Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2.3.3 Contract Management Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
2.3.4 Credential Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2.3.5 Deployment Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2.3.6 Device Rights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2.3.7 Discovery Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
2.3.8 Document Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
2.3.9 Inventoried Device Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
2.3.10 LDAP Import Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2.3.11 License Management Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2.3.12 Patch Management Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2.3.13 Policy Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
2.3.14 Quick Task Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
2.3.15 Remote Management Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
2.3.16 Reporting Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
2.3.17 User Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
2.3.18 ZENworks User Group Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
2.3.19 Zone Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
2.4 Managing Administrator Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
2.4.1 Understanding Administrator Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
2.4.2 Creating a Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

6ZENworks 10 Configuration Management System Administration Reference
novdocx (en) 16 April 2010
2.4.3 Assigning Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
2.4.4 Editing a Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
2.4.5 Renaming a Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
2.4.6 Deleting a Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
3 ZENworks News 55
3.1 Managing ZENworks News Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
3.1.1 Deleting the News Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
3.1.2 Updating the News Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3.1.3 Displaying the News Alerts Based on the Selected Category . . . . . . . . . . . . . . . . . . 56
3.1.4 Viewing the News . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3.1.5 Sorting the News Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3.2 Configuring ZENworks News Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3.2.1 Dedicated News Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
3.2.2 Schedule Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
4 System Variables 61
4.1 Understanding System Variables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
4.2 Adding System Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
4.3 Removing System Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
4.4 Editing System Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
4.5 Using System Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
5 Credential Vault 65
5.1 Adding a Credential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
5.2 Creating a Folder for Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
5.3 Assigning Credential Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
5.4 Editing a Credential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
5.5 Renaming a Credential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
5.6 Moving a Credential to Another Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
5.7 Removing a Credential. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Part II ZENworks Servers and Satellite Devices 69
6 ZENworks Server 71
6.1 ZENworks Services on a Windows Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
6.1.1 Checking the Status of a ZENworks Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
6.1.2 Starting a ZENworks Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
6.1.3 Stopping a ZENworks Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
6.2 ZENworks Services on a Linux Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
6.2.1 Checking the Status of a ZENworks Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
6.2.2 Starting the ZENworks Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
6.2.3 Stopping the ZENworks Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
6.2.4 Restarting the ZENworks Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
6.3 Configuring Additional Access to a ZENworks Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
6.3.1 Addressing Non-Detectable IP Address Conditions . . . . . . . . . . . . . . . . . . . . . . . . . 75
6.3.2 Addressing Non-Detectable DNS Name Conditions . . . . . . . . . . . . . . . . . . . . . . . . . 75
6.4 Determining the ZENworks Software Version Installed on Servers . . . . . . . . . . . . . . . . . . . . . 76
6.5 Uninstalling a ZENworks Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
6.6 Deleting a ZENworks Primary Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Contents 7
novdocx (en) 16 April 2010
6.7 ZENworks Server Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
7 Satellites 79
7.1 Understanding the Satellite Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
7.1.1 Understanding the Authentication Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
7.1.2 Understanding the Collection Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
7.1.3 Understanding the Content Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
7.1.4 Understanding the Imaging Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
7.2 Adding and Configuring Satellite Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
7.2.1 Authentication Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
7.2.2 Collection Role. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
7.2.3 Content Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
7.2.4 Imaging Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
7.3 Removing the Roles from a Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
7.4 Removing Satellites from the Server Hierarchy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
7.5 Specifying Content to Be Hosted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
7.6 Manually Replicating Content from a Primary Server to Satellite Devices. . . . . . . . . . . . . . . . 90
7.7 Moving a Satellite from One Primary Server to Another Primary Server . . . . . . . . . . . . . . . . . 90
7.8 Specifying a Different Repository for the Content Role Satellite (Windows Only) . . . . . . . . . . 91
7.9 Removing a Satellite Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
7.10 Refreshing a Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
7.11 Troubleshooting Satellites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
8 Server Hierarchy 95
8.1 Primary Servers: Peer Versus Parent/Child Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
8.2 Satellite Role Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
8.2.1 Authentication Role Sever Relationships. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
8.2.2 Content Role Server Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
8.2.3 Collection Role Server Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
8.2.4 Imaging Role Server Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
8.3 Changing the Parent-Child Relationships of Primary Servers . . . . . . . . . . . . . . . . . . . . . . . . . 96
8.3.1 Making a Primary Server a Child . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
8.3.2 Making a Primary Server a Peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
9 Closest Server Rules 99
9.1 Understanding Closest Server Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
9.1.1 ZENworks Server Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
9.1.2 Mapping Devices to Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
9.1.3 Effective Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
9.2 Configuring the Closest Server Default Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
9.3 Creating Closest Server Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
9.4 Backing Up Closest Server Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
10 Backing Up and Restoring the ZENworks Server and Certificate Authority 119
10.1 Backing Up a ZENworks Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
10.2 Restoring a ZENworks Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
10.3 Backing Up the Certificate Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
10.4 Restoring the Certificate Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

8ZENworks 10 Configuration Management System Administration Reference
novdocx (en) 16 April 2010
11 Disaster Recovery 123
11.1 Replacing the First Primary Server with the Second Primary Server. . . . . . . . . . . . . . . . . . . 123
11.2 Replacing an Existing Primary Server with a New Primary Server . . . . . . . . . . . . . . . . . . . . 126
11.3 Re-Creating Certificates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
11.3.1 Changing the Internal Certificate to an External Certificate on a Primary Server . . 128
11.3.2 Changing the IP Address of the Primary Server after Installing ZENworks 10
Configuration Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
11.3.3 Changing the DNS Name or the IP Address and DNS Name of the Primary Server after
Installing ZENworks 10 Configuration Management . . . . . . . . . . . . . . . . . . . . . . . . 133
Part III ZENworks Adaptive Agent 139
12 Viewing the Version of the Adaptive Agent Software and Modules on a Device141
13 Searching for Devices that Have a Specified Version of the Adaptive Agent 143
14 Configuring Adaptive Agent Settings after Deployment 145
14.1 Configuring Agent Settings on the Management Zone Level. . . . . . . . . . . . . . . . . . . . . . . . . 145
14.2 Configuring Agent Settings on the Device Folder Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
14.3 Configuring Agent Settings on the Device Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
14.4 ZENworks Agent Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
14.4.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
14.4.2 Agent Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
15 Configuring ZENworks Explorer 157
15.1 Configuring ZENworks Explorer Settings on the Management Zone Level . . . . . . . . . . . . . . 157
15.2 Configuring ZENworks Explorer Settings on the Device Folder Level . . . . . . . . . . . . . . . . . . 158
15.3 Configuring ZENworks Explorer Settings on the Device Level . . . . . . . . . . . . . . . . . . . . . . . 159
15.4 ZENworks Explorer General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
16 Removing the ZENworks Pre-Agent from a Device 161
17 Configuring the System Update Behavior of the ZENworks Adaptive Agent 163
18 Troubleshooting the Adaptive Agent 165
Part IV ZENworks System Updates 169
19 Introduction to ZENworks System Updates 171
20 Configuring Updates 173
20.1 Configuring System Update Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
20.1.1 Check for Updates Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
20.1.2 Download Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
20.1.3 E-Mail Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
20.1.4 Proxy Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
20.1.5 Dedicated Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Contents 9
novdocx (en) 16 April 2010
20.1.6 Stage Timeout Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
20.1.7 Reboot Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
20.2 Creating Deployment Stages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
20.2.1 Understanding Stages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
20.2.2 Creating and Populating a Deployment Stage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
20.2.3 Modifying the Stage Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
20.2.4 Modifying Staging Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
20.2.5 Modifying Reboot Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
20.2.6 Modifying the Membership of a Deployment Stage . . . . . . . . . . . . . . . . . . . . . . . . . 187
20.2.7 Renaming a Deployment Stage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
20.2.8 Deleting a Deployment Stage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
20.2.9 Rearranging the Order in Which Stages Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
21 Managing Update Downloads 191
21.1 Understanding Available Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
21.2 Downloading Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
21.2.1 Scheduling Update Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
21.2.2 Manually Checking for Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
21.2.3 Manually Downloading Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
21.2.4 Manually Importing Updates to Servers without Internet Connectivity. . . . . . . . . . . 194
21.3 Downloading and Installing the PRU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
21.4 Canceling or Deleting a System Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
22 Deploying Updates 197
22.1 Understanding Deploying Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
22.2 Deploying Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
22.3 Starting a Pending Stage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
22.4 Rescheduling a Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
22.4.1 Rescheduling a Deployment for the All Stages Status . . . . . . . . . . . . . . . . . . . . . . 206
22.4.2 Rescheduling a Deployment for the Other Statuses . . . . . . . . . . . . . . . . . . . . . . . . 206
22.5 Bypassing Staging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
22.6 Canceling a Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
22.7 Clearing an Error to Retry a Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
22.8 Viewing Status by Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
22.8.1 Understanding Device Statuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
22.8.2 Viewing a Device’s Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
22.8.3 Viewing Information on a Device’s Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
22.8.4 Toggling Ignored Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
22.8.5 Redeploying Updates to Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
22.8.6 Rescheduling Updates to Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
22.8.7 Refreshing Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
23 Deleting Updates 213
24 Reviewing the Content of an Update 215
24.1 Viewing the Release Details Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
24.2 Update Release Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
24.3 Deployment History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
24.3.1 Understanding Deployment History Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
24.3.2 Performing Deployment History Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

10 ZENworks 10 Configuration Management System Administration Reference
novdocx (en) 16 April 2010
25 Update Statuses 219
26 Configuring the System Update Behavior of the ZENworks Adaptive Agent 221
Part V Zone Administration 223
27 Management Zone Configuration Settings 225
27.1 Accessing Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
27.1.1 Modifying Configuration Settings at the Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
27.1.2 Modifying Configuration Settings on a Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
27.1.3 Modifying Configuration Settings on a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
27.2 Content Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
27.3 Device Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
27.4 Discovery and Deployment Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
27.5 Event and Messaging Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
27.6 Infrastructure Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
27.7 Inventory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
27.8 Reporting Services Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
27.9 Asset Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
27.10 Patch Management Services Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Part VI Content 235
28 Content Repository 237
28.1 Changing the Location of the Content Repository on a Windows Server . . . . . . . . . . . . . . . 237
28.2 Changing the Location of the Content Repository on a Linux Server . . . . . . . . . . . . . . . . . . 239
28.2.1 Mounting a Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
28.2.2 Unmounting a Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
28.2.3 Creating a Permanent Mount. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
28.2.4 Moving Existing Content to the New Repository . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
28.3 Mounting the Content Repository on a Linux Server to an NSS Volume . . . . . . . . . . . . . . . . 240
29 Content Replication 243
29.1 Configuring Content Replication at the Management Zone Level . . . . . . . . . . . . . . . . . . . . . 244
29.1.1 ManuallyConfiguringtheWebServiceTim e o u t A d v a n c e d C o n t e n t R e p l i c a t i o n
Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
29.2 Replicating Content to New Content Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
29.3 Manually Replicating Content from a Primary Server to Satellite Devices. . . . . . . . . . . . . . . 246
29.4 Including or Excluding Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
29.4.1 Managing a Single Piece of Content on Multiple Content Servers . . . . . . . . . . . . . 247
29.4.2 Managing Content on the Folder Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
29.4.3 Managing Multiple Pieces of Content on a Single Content Server . . . . . . . . . . . . . 248
29.4.4 Managing Multiple Pieces of Content on Multiple Content Servers . . . . . . . . . . . . . 248
30 Content Delivery 251
30.1 Setting Up Closest Server Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
30.2 Scheduling Delivery Blackout Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
30.3 Setting the Device Refresh Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Contents 11
novdocx (en) 16 April 2010
Part VII Users 255
31 User Sources 257
31.1 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
31.2 Managing User Sources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
31.2.1 Adding User Sources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
31.2.2 Deleting User Sources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
31.2.3 Editing User Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
31.2.4 Adding a Container from a User Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
31.3 Managing User Source Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
31.3.1 Creating User Source Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
31.3.2 Editing User Source Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
31.3.3 Removing User Source Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
31.3.4 Updating a Certificate for a User Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
31.4 Managing Primary Server Connections for User Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
31.5 Managing Authentication Server Connections for User Sources . . . . . . . . . . . . . . . . . . . . . . 267
31.5.1 Assigning a Connection to an Authentication Server. . . . . . . . . . . . . . . . . . . . . . . . 267
31.5.2 Removing a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
31.5.3 Reordering Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
31.6 Providing LDAP Load Balancing and Fault Tolerance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
31.6.1 Using ZENworks Control Center to Define Additional LDAP Servers for a ZENworks
Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
31.6.2 Using the zman Command Line Utility to Define Additional LDAP Servers for a
ZENworks Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
32 User Authentication 271
32.1 User Source Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
32.2 Authentication Mechanisms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
32.2.1 Kerberos (Active Directory only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
32.2.2 Shared Secret . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
32.2.3 Username/Password (eDirectory and Active Directory). . . . . . . . . . . . . . . . . . . . . . 276
32.3 Credential Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
32.4 Disabling ZENworks User Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
32.5 Troubleshooting User Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Part VIII ZENworks 10 Product Licensing 283
33 ZENworks 10 Product Licensing 285
33.1 Evaluating a Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
33.2 Extending the Evaluation Period of a Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
33.3 Activating a Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
33.4 Deactivating a Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
33.5 Possible License State Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
33.6 Using ZENworks 10 Asset Management with ZENworks 7 Desktop Management . . . . . . . . 288
33.7 Viewing the Predefined Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Part IX Database Management 291
34 Embedded Database Maintenance 293
34.1 Retrieving and Storing the Credentials of the Embedded Sybase SQL Anywhere Database 293

12 ZENworks 10 Configuration Management System Administration Reference
novdocx (en) 16 April 2010
34.2 Changing the Ports Used by the Embedded Sybase SQL Anywhere Database . . . . . . . . . . 293
34.3 Backing Up the Embedded Sybase SQL Anywhere Database . . . . . . . . . . . . . . . . . . . . . . . 295
34.3.1 Backing Up the Embedded Sybase SQL Anywhere Database on a Windows or Linux
Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
34.3.2 Backing up the Embedded Sybase SQL Anywhere Database Running on a Windows
Server to a Network Location on a Remote Windows Machine. . . . . . . . . . . . . . . . 297
34.3.3 Backing up the Embedded Sybase SQL Anywhere Database Running on a Linux
Server to a Network Location on a Remote Linux Machine. . . . . . . . . . . . . . . . . . . 299
34.4 Restoring the Embedded Sybase SQL Anywhere Database . . . . . . . . . . . . . . . . . . . . . . . . . 301
34.4.1 Restoring the Embedded Sybase SQL Anywhere Database on a Windows Server 301
34.4.2 Restoring the Embedded Sybase SQL Anywhere Database on a Linux Server . . . 302
34.5 Moving the Data from an Embedded Sybase Database to an External Sybase Database . . 302
34.5.1 Preparing to Move the Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
34.5.2 Moving the Data from the Internal Sybase to the External Sybase . . . . . . . . . . . . . 303
34.6 MigratingtheDatafromanEmbedded SybaseSQLAnywheretoanExternalOracle
Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
34.6.1 Preparing to Move the Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
3 4 . 6 . 2 M i g r a t i n g t h e D a t a f r o m t h e S y b a s e S Q L A n y w h e r e D a t a b a s e t o a n O r a c l e
Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
34.6.3 Post-Migration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
34.6.4 Troubleshooting Database Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
34.6.5 Reverting to the Sybase Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
35 External Database Maintenance 313
35.1 Backing Up the External Sybase Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
35.1.1 Backing Up the External Sybase Database on a Windows or Linux Server . . . . . . 313
35.1.2 Backing up the External Sybase Database Running on a Windows Server to a Network
Location on a Remote Windows Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
35.1.3 Backing up the External Sybase Database Running on a Linux Server to a Network
Location on a Remote Linux Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
35.2 Restoring the External Sybase Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
3 5 . 3 M o v i n g t h e D a t a f r o m O n e E x t e r n a l S y b a s e D a t a b a s e t o a n o t h e r E x t e r n a l S y b a s e
Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
35.3.1 Preparing to Move the Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
35.3.2 Moving the Data from One External Sybase to Another External Sybase. . . . . . . . 324
3 5 . 4 M o v i n g t h e D a t a f r o m a n E x t e r n a l O E M S y b a s e D a t a b a s e t o a n E m b e d d e d S y b a s e
Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
35.4.1 Preparing to Move the Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
35.4.2 Moving the Data from the External Sybase to the Embedded Sybase . . . . . . . . . . 325
35.5 Configuring the ZENworks Server to Point to the New MS SQL Database Containing Data Moved
from Another MS SQL Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
35.5.1 Preparing to Move the Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
35.5.2 Configuring the ZENworks Server to Point to the New MS SQL Database . . . . . . . 328
35.6 Configuring the ZENworks Server to Point to the New Oracle Database Containing Data Moved
from Another Oracle Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
35.6.1 Preparing to Move the Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
35.6.2 Configuring the ZENworks Server to Point to the New Oracle Database . . . . . . . . 329
36 Database Best Practices and Tips 331
36.1 Database Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
36.1.1 Rebuilding the Embedded or External Sybase Database . . . . . . . . . . . . . . . . . . . . 331
36.2 Database Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
36.2.1 Changing the Backup Location and Schedule of the Embedded Sybase Database
Subsequent to the Initial Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Contents 13
novdocx (en) 16 April 2010
36.2.2 Changing the Backup Schedule and Location of the External Sybase Database
Subsequent to the Initial Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Part X Message Logging 339
37 Overview 341
37.1 Functionalities of Message Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
37.2 Message Severity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
37.3 Message Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
38 Configuring Message Logger Settings 343
38.1 Configuring the Message Logger Settings at the Zone Level . . . . . . . . . . . . . . . . . . . . . . . . 343
38.1.1 Local Device Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
38.1.2 Centralized Message Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
38.2 Configuring the Message Logger Settings at the Folder Level . . . . . . . . . . . . . . . . . . . . . . . 347
38.3 Configuring the Message Logger Settings at the Device Level . . . . . . . . . . . . . . . . . . . . . . 347
38.4 Turning on the Debug Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
39 Managing Messages 349
39.1 Understanding Message Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
39.1.1 Local Log File Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
39.1.2 E-Mail Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
39.1.3 SNMP Message Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
39.1.4 UDP Payload Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
39.2 Viewing the Message Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
39.2.1 Message Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
39.2.2 Device Hot List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
39.3 Viewing the Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
39.3.1 Message Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
39.3.2 System Message Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
39.4 Acknowledging Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
39.4.1 Acknowledging a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
39.4.2 Acknowledging Multiple Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
39.4.3 Acknowledging Messages Logged During a Specified Time . . . . . . . . . . . . . . . . . 356
39.5 Deleting Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
39.5.1 Deleting a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
39.5.2 Deleting Multiple Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
39.5.3 Deleting Messages Logged During a Specified Time . . . . . . . . . . . . . . . . . . . . . . . 358
39.6 Viewing the Predefined Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
A Naming Conventions in ZENworks Control Center 361
B Schedule Types 363
B.1 Date Specific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
B.2 Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
B.3 Now . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
B.4 Recurring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365

14 ZENworks 10 Configuration Management System Administration Reference
novdocx (en) 16 April 2010
C Customizing the Look and Feel of the ZENworks Icon 369
C.1 Replacing the Default ZENworks Icons with the New Customized Icons. . . . . . . . . . . . . . . . 369
C.2 Replacing the Customized Icons with the Default ZENworks Icons. . . . . . . . . . . . . . . . . . . . 370
D Documentation Updates 371
D.1 April 16, 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
D.2 March 30, 2010: SP3 (10.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371

About This Guide 15
novdocx (en) 16 April 2010
About This Guide
This System Administration Reference provides information about general administrative tasks
required to manage your Novell®ZENworks®10 Configuration Management SP3 system. The
information in this guide is organized as follows:
Part I, “ZENworks Control Center,” on page 17
Part II, “ZENworks Servers and Satellite Devices,” on page 69
Part III, “ZENworks Adaptive Agent,” on page 139
Part IV, “ZENworks System Updates,” on page 169
Part V, “Zone Administration,” on page 223
Part VI, “Content,” on page 235
Part VII, “Users,” on page 255
Part VIII, “ZENworks 10 Product Licensing,” on page 283
Part IX, “Database Management,” on page 291
Part X, “Message Logging,” on page 339
Appendix A, “Naming Conventions in ZENworks Control Center,” on page 361
Appendix B, “Schedule Types,” on page 363
Appendix C, “Customizing the Look and Feel of the ZENworks Icon,” on page 369
Appendix D, “Documentation Updates,” on page 371
Audience
This guide is intended for ZENworks administrators.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to the Novell Documentation Feedback site (http://www.novell.com/
documentation/feedback.html) and enter your comments there.
Additional Documentation
ZENworks 10 Configuration Management is supported by other documentation (in both PDF and
HTML formats) that you can use to learn about and implement the product. For additional
documentation, see the ZENworks 10 Configuration Management documentation (http://
www.novell.com/documentation/zcm10/index.html).
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.

16 ZENworks 10 Configuration Management System Administration Reference
novdocx (en) 16 April 2010
A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
trademark.
When a single pathname can be written with a backslash for some platforms or a forward slash for
other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux*, should use forward slashes as required by your software.

ZENworks Control Center
I
17
novdocx (en) 16 April 2010
I
ZENworks Control Center
This section contains information about using ZENworks®Control Center (ZCC) to configure
system settings and perform management tasks in your Management Zone.
Chapter 1, “ZENworks Control Center,” on page 19
Chapter 2, “Administrators,” on page 27
Chapter 3, “ZENworks News,” on page 55
Chapter 4, “System Variables,” on page 61
Chapter 5, “Credential Vault,” on page 65

18 ZENworks 10 Configuration Management System Administration Reference
novdocx (en) 16 April 2010

ZENworks Control Center
1
19
novdocx (en) 16 April 2010
1
ZENworks Control Center
You use ZENworks®Control Center to configure system settings and perform management tasks in
your Management Zone.
ZENworks Control Center is installed on all ZENworks Servers in the Management Zone. You can
perform all management tasks on any ZENworks Server.
Section 1.1, “Accessing ZENworks Control Center,” on page 19
Section 1.2, “Accessing ZENworks Control Center through Novell iManager,” on page 20
Section 1.3, “Navigating ZENworks Control Center,” on page 21
Section 1.4, “Changing the Default Login Disable Values,” on page 22
Section 1.5, “Changing the Timeout Value for ZENworks Control Center,” on page 22
Section 1.6, “Using the Config.xml File to Modify ZENworks Control Center Settings,” on
page 23
Section 1.7, “Bookmarking ZENworks Control Center Locations,” on page 24
Section 1.8, “Troubleshooting ZENworks Control Center,” on page 25
1.1 Accessing ZENworks Control Center
1Using a Web browser that meets the requirements listed in “Administration Browser
Requirements” in the ZENworks 10 Configuration Management Installation Guide, enter the
following URL:
https://ZENworks_Server_Address:port
Replace ZENworks_Server_Address with the IP address or DNS name of the ZENworks
Server. You only need to specify the port if you are not using one of the default ports (80 or
443). ZENworks Control Center requires an HTTPS connection; HTTP requests are redirected
to HTTPS.
The login dialog box is displayed.
2In the Username field, type
Administrator (the default) or an administrator name that you
previously created in ZENworks Control Center.

20 ZENworks 10 Configuration Management System Administration Reference
novdocx (en) 16 April 2010
3In the Password field, do one of the following:
If you are logging in through the default Administrator account, specify the Administrator
password that you created during installation.
Specify the password for the administrator name that you created in ZENworks Control
Center.
To prevent unauthorized users from gaining access to ZENworks Control Center, the
administrator account is disabled after three unsuccessful login attempts, and a 60-second
timeout is enforced before you can attempt another login. To change these default values, see
Section 1.4, “Changing the Default Login Disable Values,” on page 22.
4Click Login to display ZENworks Control Center.
To log in again as a different administrator, click the Logout option in the upper right corner of the
ZENworks Control Center window, then when the login dialog box is displayed, log in as a different
administrator.
The Logout option includes the name of the administrator who is logged in as part of the option. For
example, Logout John.
1.2 Accessing ZENworks Control Center through
Novell iManager
ZENworks 10 Configuration Management includes a Novell®plug-in module ( .npm ) that you can
use to access ZENworks Control Center from Novell iManager, which is a management console
used by many Novell products.
The ZENworks Control Center plug-in supports iManager 2.7 only. It does not support iManager 2.6
or 2.5; it will install to these versions but does not work.
To install the ZENworks Control Center plug-in for iManager:
1On the server where iManager is located (or on a device that has access to the iManager server),
open a Web browser to the ZENworks download page:
https://server/zenworks-setup
where server is the DNS name or IP address of a ZENworks Server.
2In the left navigation pane, click Administrative Tools.
3Click zcc.npm and save the file to a location on the iManager server.
4Follow the instructions in the Novell iManager 2.7 Administration Guide (http://
www.novell.com/documentation/imanager27/imanager_admin_27/data/b8qrsg0.html) to
install and configure the plug-in module.
5Log into iManager.
6Click the ZENworks icon at the top of the page.
7Enter the ZENworks Control Center URL:
https://ZENworks_Server_Address:port
Replace ZENworks_Server_Address with the IP address or DNS name of the ZENworks
Server. You only need to specify the port if the ZENworks server is not using the default port
(80 or 443).
8Click the ZENworks icon to launch ZENworks Control Center.