Novell ZENWORKS SUITE 7SP1 IR4 - GETTING STARTED GUIDE... User manual

Novell®
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AUTHORIZED DOCUMENTATION
Novell ZENworks 7 Getting Started Guide
ZENworks ® Suite
7 SP1 IR4
June 17, 2009
Getting Started Guide

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Contents 5
Contents
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About This Guide 7
1 Introduction 9
1.1 ZENworks 7 Suite Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.1.1 Desktop Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.1.2 Server Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.1.3 Handheld Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.1.4 Linux Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.1.5 Asset Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.1.6 Data Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.1.7 Instant Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.1.8 Software Packaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.1.9 Personality Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.1.10 Patch Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.2 ZENworks 7 CD Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2 Installation 23
2.1 Installation Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.2 Where to Find Installation Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3 Upgrade 25
3.1 What's New in ZENworks 7 with Support Pack 1 Interim Release 1 . . . . . . . . . . . . . . . . . . . . 25
3.2 What's New in ZENworks 7 with Support Pack 1 Release 3 . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.3 What's New in ZENworks 7 with Support Pack 1 Interim Release 3a . . . . . . . . . . . . . . . . . . . 27
3.4 What's New in ZENworks 7 with Support Pack 1 Interim Release 4 . . . . . . . . . . . . . . . . . . . . 28
3.5 Upgrade Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
3.6 Where to Find Upgrade Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
A Documentation Updates 33
A.1 June 17, 2009 (Support Pack 1 Interim Release 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
A.2 February 29, 2008 (Support Pack 1 Release 3). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
A.3 September 26, 2007 (Support Pack 1 Interim Release 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
A.4 May 22, 2007 (Support Pack 1 Release 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
A.5 July 14, 2006 (Support Pack 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
A.5.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
A.5.2 What’s New in ZENworks 7 with Support Pack 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
A.6 December 9, 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

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About This Guide 7
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About This Guide
This Novell ZENworks 7 Getting Started Guide introduces you, the network administrator, to the
desktop, handheld, and server management capabilities of Novell®ZENworks®. The guide is
organized as follows:
Chapter 1, “Introduction,” on page 9
Chapter 2, “Installation,” on page 23
Chapter 3, “Upgrade,” on page 25
Appendix A, “Documentation Updates,” on page 33
Audience
This guide is intended to introduce the ZENworks 7 Suite and its contents to network administrators
or IT executives responsible for managing network resources in large enterprises.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to www.novell.com/documentation/feedback.html (http://
www.novell.com/documentation/feedback.html) and enter your comments there.
Documentation Updates
For the most recent version of the Getting Started Guide, visit the Novell ZENworks 7
Documentation Web site (http://www.novell.com/documentation/zenworks7/).
Additional Documentation
For additional ZENworks 7 documentation, visit the Novell ZENworks 7 Documentation Web site
(http://www.novell.com/documentation/zenworks7/).
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
trademark.
When a single pathname can be written with a backslash for some platforms or a forward slash for
other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux* or UNIX*, should use forward slashes as required by your software.

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Introduction
1
9
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1
Introduction
Through the use of identity-based, policy-driven automation, Novell®ZENworks®7 Suite
simplifies the management of resources for handhelds, desktops, and servers across a variety of
operating systems. Whether you manage by user, by device, or by a combination of both, ZENworks
enables efficient application management, patch management, asset management, and operating
system migration.
Before you begin installing, we recommend that you review the following sections to become
familiar with the ZENworks 7 Suite products and CD organization:
Section 1.1, “ZENworks 7 Suite Products,” on page 9
Section 1.2, “ZENworks 7 CD Organization,” on page 13
1.1 ZENworks 7 Suite Products
ZENworks 7 includes the following management products:
Section 1.1.1, “Desktop Management,” on page 9
Section 1.1.2, “Server Management,” on page 10
Section 1.1.3, “Handheld Management,” on page 10
Section 1.1.4, “Linux Management,” on page 11
Section 1.1.5, “Asset Inventory,” on page 11
Section 1.1.6, “Data Management,” on page 11
Section 1.1.7, “Instant Messenger,” on page 12
Section 1.1.8, “Software Packaging,” on page 12
Section 1.1.9, “Personality Migration,” on page 13
Section 1.1.10, “Patch Management,” on page 13
1.1.1 Desktop Management
ZENworks 7 Desktop Management enables you to manage Windows* desktops and laptops,
including the ability to:
Automate distribution of desktop, thin-client, and Web applications, as well as provide self-
healing of applications.
Remotely manage workstations, including file transfers and real-time diagnostics.
Inventory workstation hardware and software for both troubleshooting and auditing purposes.
Deploy standard operating environments through the use of workstation imaging.
Maintain standard operating environments through user and workstation policies that control
workstation environments and behavior.

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Desktop Management is provided on the ZENworks 7 Desktop Management CD 1 (English, French,
German, Portuguese, and Spanish) and on the ZENworks 7 Desktop Management CD 2 (English,
Chinese Traditional, and Chinese Simplified). For more detailed information about Desktop
Management, see “What Is ZENworks Desktop Management?” in the Novell ZENworks 7 Desktop
Management Installation Guide.
1.1.2 Server Management
ZENworks 7 Server Management enables you to manage NetWare®, Windows, Linux, and Solaris*
servers, including the ability to:
Deploy application and data files across all server platforms regardless of server location to
ensure a secure and consistent environment.
Enforce and update server configuration, including both mass configurations and remote
configurations.
Inventory server hardware and software for auditing and capacity planning across multiple
server platforms.
Automate routine server management processes to ensure consistency and timely completion.
Use policies to control server environments and behavior.
Discover servers, monitor real-time and historical data, receive and process SNMP traps for
critical server parameters, and generate reports.
Server Management is provided on the ZENworks 7 Server Management CD. For more detailed
information about Server Management, see “What Is ZENworks Server Management?” in the
Novell ZENworks 7 Server Management Installation Guide.
1.1.3 Handheld Management
ZENworks 7 Handheld Management enables you to manage Palm*, Windows CE, Pocket PC, and
BlackBerry* handheld devices, including the ability to:
Distribute applications and content to devices.
Secure information by using password enforcement, integration, self-destruct, and lockout
capabilities.
Optimize low-bandwidth connectivity through the use of compression, checkpoint restart, delta
technology, and configurable bandwidth technology.
Inventory device hardware and software and use detailed queries to generate reports.
Automate device setup and standardize settings and programming.
Retrieve files from devices to protect data and integrate it with corporate data.
Remotely view or control IP-enabled Windows CE devices.
Synchronize the system password on the handheld device with the user’s network password.
Assign multiple access points to a handheld device and define the order of the access points to
which the device must connect.
Install software at a predefined time even when the device is not connected to the network.
Uninstall software from Windows CE devices by using the handheld policy.
Delete files from Palm or Windows CE devices by using the handheld policy.