Novidan NoviOne RIC User manual

USER MANUAL
Novidan, Inc.
NoviOne RIC
Wireless
Contact:
763 205-3269
[e-mail]
DRAFT

Table of Contents
4 Hearing Aid Parts
5. Introduction and Battery Drawer functions
6. Installing the Battery
7. Inserting and removing the Hearing Aids
8. Fitting your hearing aids
9. Eartip and Dome Types
10. Adjusting the volume & Programs with Switch
11. Programs
12. Mobile App Controls
13. Audio Streaming & Bluetooth Connections
14. Replacing Batteries
15. Replacing Eartips/Domes
16. Maintanence and Care of Devices
2

3
17. Cleaning Speaker and Eartips/Domes
18. Warnings
19. Wireless Information
23. Technical Specications
24. Troubleshooting
25. Service, Warranty & Repair
26. FDA Information

Hearing Aid Parts
4

Introduction
Congratulations on your new NoviOne RIC hearing aids! Below is a brief introduction to the
product and an explanation on how the hearing aids work. Delivered in this little hearing
package is a state-of-the-art set of digital signal processing features based on the latest
advances in hearing science. The product has been nely tuned by us to create an elite
listening experience. NoviOne was created for the Direct-To-Consumer market to deliver
pre-programmed hearing aids for adults with mild to moderate hearing loss.
Fully closed position is the ON position. When the battery drawer is in the fully closed posi-
tion with a functioning battery installed, it will power on and be ready to use.
The OFF position of the battery drawer is located between fully closed and fully open. It is
used to turn the hearing device OFF without allowing the battery to fall out of the device.
When the device is not in use, use the battery drawer handle to open the battery drawer
to the OFF position. This will avoid draining the battery and extend the battery life. This is
especially important to do before you go to sleep at night. It is acceptable to completely
open the battery drawer as well.
The OPEN (fully open) position should be used when changing the battery. In this position,
the battery is accessible for removal and replacement.
Off
On Open
Battery Drawer Functions
The battery drawer has three positions: ON (fully closed), OFF (partially open), and OPEN.
5

Installing the Battery
Before using your hearing aids, a battery must be installed.
1. Using the battery drawer handle, open the battery drawer to the OPEN position.
2. Take a brand new #312 battery, remove the tab from the battery, and place the battery
into the battery drawer with the rounded side down into the battery drawer. The at
side of the battery should be up.
3. Push the battery drawer closed to the ON (fully closed) position by pressing on the
battery drawer handle past the rst click until the battery drawer is completely shut.
4. The hearing aid automatically powers on, after a ve second delay, when the
battery drawer is in the fully closed (ON) position. The start up default program is
Home and the volume will be at the midpoint.
Step 1
Remove brown tab
Step 2 Step 3
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Inserting and Removing the Hearing Aids
1. Place the hearing aid behind your ear and hold it in place.
2. Using the other hand if needed, gently insert the eartip/dome into your ear canal until
the cable rests against your head.
3. Ensure the eartip/dome is seated securely, all the way in your ear and the device is
resting comfortably behind your ear. The cable will prevent you from pushing the eartip/
dome into your ear too far.
Right and Left Device Indicators
The right device is indicated by the color red on the speaker.
The left device is indicated by the color blue on the speaker
Correct Incorrect
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Removing the Hearing Aids from Your Ears
1. Grasp the cable with your thumb and nger.
2. Gently pull the cable directly outward to remove the cable out
of your ear canal.
3. Remove the hearing aid from behind your ear.
Fitting Your Hearing Aids
For best results, the hearing aids should t properly on and in your ears.
Fitting Your Eartip/Dome:
First, check the t of your eartip/dome. Your hearing aids come preinstalled with the size
medium closed eartip/dome. In the box, you will nd size small, medium, and large eartip/
domes in both open and closed types (see pg 7 “Eartip/Dome Types” for details).
A properly t eartip/dome should feel stable and comfortable in your ear. It should be snug,
but should not feel tight.
If the eartip/dome backs out of your ear or moves inside your ear canal, try a larger size.
If you are experiencing feedback or whistling, try a larger size closed dome.
If the eartip/dome feels tight or causes discomfort in your ear, try a smaller size.
If the eartip/dome feels like it gets “stuck” when you insert the device, try a smaller size.
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Eartip/Dome Types
Your hearing aids come with two different types of eartips/domes: 1) open; 2) closed. Open
eartips/domes have airholes; closed domes have smaller openings. Your hearing aids
come preinstalled with the size medium closed domes.
Closed domes give fuller, richer sound. They allow for higher volume without feedback or
whistling.
Open domes may cause feedback or whistling in some ear canals, especially if you turn up
the volume. However, they can help keep your ear from feeling “plugged.”
• If your ear feels “plugged,” try the open dome.
• If sounds are loud or “boomy,” try the open dome.
• If sounds aren’t loud enough, try the closed dome.
• If you are experiencing feedback or whistling, try the closed dome. If you are using a
closed dome and still experiencing feedback, try a larger size closed dome (see pg 6
for details)
• If sounds are “tinny,” try the closed dome.
In addition to selecting the correct dome type, you will need to ensure you have selected
the right size dome for your ear. See pg 6 “Fitting Your Eartip/Dome” for details.
Closed Open
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Fitting Your Cable
Next, you should check the t of the cable. Your hearing aids come preinstalled with the
size medium cable. The size medium cable ts most ears.
Your cable should lie at against your face with the hearing aid resting comfortably over the
top of your ear. See pg 5 for correct placement of the hearing aid on your ear.
You may need a larger size cable if: 1) the hearing aid falls forward off your ear; 2) the
cable feels tight or pulls along the front of your ear.
You may need a smaller size cable if: 1) the hearing aid falls backward off your ear; 2) the
hearing aid is loose on your ear and moves when you shake your head or open and close
your mouth.
Call customer service to order a different size cable: [phone]
Adjusting the Volume & Programs with the Rocker Switch
The rocker switch is used to change the volume and programs of the device.
Volume Control
To increase the volume, press and release the top switch quickly. To decrease the volume,
press and release the bottom switch quickly. A tone/indicator will sound when the volume
changes. A triple beep or voice indicator will play when the minimum/maximum volume
has been reached. The volume will reset to “Midpoint” when the hearing aid is turned on.
The volume control is adjusted via ear-to-ear synchronization; adjusting the volume on one
hearing aid will automatically adjust the other hearing aid.
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Music: Good for listening to music in a room, concert, auditorium, or theater.
May provide benet for television, lectures, or worship services. This setting
provides a boost to both bass and treble sounds. Noise reduction is on at a
medium setting.
Programs are designed to provide additional benet in certain listening situations, but
you don’t need to change programs to hear well. When you turn on your hearing aids,
they are in the Home program. The Home program is designed to help in all listening
situations. To select the next program, press and hold for one second on the top switch,
then release. To select the previous program, press and hold the bottom switch for one
second and release. A beep or voice alert will play when the button has been pressed
long enough. A voice indicator will play indicating the program that has been selected.
The programs are adjusted via ear-to-ear synchronization; adjusting the program on one
hearing aid will automatically change program in the other hearing aid.
Programs:
Home: Good for all-around listening. Noise reduction is on at a medium-low
setting.
Restaurant: Good for use in noisy situations. Sounds in front of you are
amplied and sounds behind you are reduced— remember to look in the
direction where you want to listen. Noise reduction is on at a high setting.
Outside/Car: Good for listening outside, especially in wind, or in a car with
road noise or windows down. Noise reduction is on at a high setting.
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Mobile App Controls:
You can use the Novidan mobile app to choose programs, adjust hearing aid volume,
adjust streaming volume (for Apple iOS only), and adjust sound quality settings.
To adjust programs, select your desired program tile from the four program tiles on
the main screen. Selecting the program tile will set both hearing aids to your chosen
program.
To adjust hearing aid volume, drag the volume slider. Drag the slider up to increase
volume and drag it down to decrease volume. The number value will show you your
selected volume level. Tap the binaural link button to adjust both ears together. Untap
the binaural link button to adjust each ear independently.
To adjust streaming volume, drag the streaming volume slider. This control will adjust
the volume of streamed media for Apple iOS only. See Streaming section below for
details.
Using the Mobile App to Adjust Sound Quality:
The mobile app can be used to adjust the sound quality of your hearing aids. Tapping the
gear icon on the main screen will take you to the sound quality adjustment screen.
To increase treble, drag up the brightness slider. The brightness slider adjusts the
amount of treble, or high-frequency emphasis, in your hearing aids.
To increase bass, drag up the fullness slider. The fullness slider adjusts the amount of
bass, or low-frequency emphasis, in your hearing aids.
To decrease background noise, tap the noise reduction tile.
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To make soft sounds louder, tap the whisper boost tile. Whisper boost increases
emphasis on soft sounds to help you hear even the quietest sounds around you. Try this
option if you are struggling to hear children, soft-spoken individuals, or speech from a
distance. Note that whisper boost may make environmental sounds like HVAC and fans
sound loud or annoying.
Streaming (for Apple iOS only)
Apple iOS users can receive and play audio from a connected iPhone, iPad or iPod
Touch. This may be a phone call, Facetime or other video call, music, television or movie
audio, audio books, podcasts, and more.
Use the Streaming Volume slider on the main screen to adjust the volume of streamed
content. Drag up the slider to increase the volume of streamed content. Drag down the
slider to decrease the volume of streamed content.
Bluetooth Connections:
Your hearing aids have Bluetooth Low Energy and Made-for-iPhone audio streaming built
right in, so you can control your hearing aids with your smartphone and hear your phone
audio directly in both of your hearing aids. Your hearing aids can be paired with up to 20
different phones or tablets.
To pair your hearing aids, turn on Bluetooth in your phone. Follow the instructions in the
Novidan mobile app.
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Replacing the Battery
When the battery needs to be replaced, use the battery drawer handle to open the battery
drawer to the FULLY OPEN position (see page 4). Remove the dead battery and dispose
of it. Take a brand new #312 battery, remove the tab from the battery, and place the battery
into the battery drawer with the rounded side down into the battery drawer. The at side of
the battery should be up. Push the battery drawer closed past the rst click (OFF position)
to the fully closed (ON) position to turn on the device.
Battery Replacement
Each device uses one #312 size zinc-air battery. The package has a brown color indica-
tor Novidan Batteries are premium quality at an affordable price and can be conveniently
orderd from our website. www.novidaninc.com
Replacing the Cable
A cable may be removed to be cleaned or to change sizes. Your hearing aids arrive with
medium length cables already installed on the hearing aids. To remove a cable, grab the
cable plastic connector and pull straight off (see left gure below). Hold onto the device with
one hand and the cable with the other hand, as shown in the right gure below. Pull the
cable straight out from the device until it separates from the device.
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The cable is installed by holding it by the plastic connector end and pushing it into the
hearing aid socket until it is fully seated in the orientation shown below. Double check that
the cable is fullery inserted into the hearing aid socket.
Replacing an Eartip/dome
An eartip/dome may be removed to be replaced or to change sizes. To remove the eartip/
dome, hold the cable in one hand and pinch the end or side of the eartip/dome with the
other hand. Pull the eartip/dome straight out from the barb. See page 7 for more informa-
tion about eartips/domes.
A new eartip/dome is installed by holding onto the end of the eartip/dome and pushing the
eartip/dome over the barb of the speaker. Ensure the eartip/dome is completely seated
over the barb.
To remove To install
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Inspecting the eartips/domes
Double check that the eartip/dome is completely seated by gently pulling on it to ensure it
is secure before putting the device onto your ear.
Maintenance and Care of the Device
Your hearing aids are designed to resist moisture and perspiration; however, maintenance
and care of your device is important to sustaining excellent performance and long life of the
device. If your hearing aids are exposed to water, sweat, or excess dust, the device must
be cleaned.
Cleaning your Hearing Device
Inspect your hearing device for signs of dirt, earwax, and moisture. Clean the surface of the
device with the brush provided in the package.
Correct Incorrect
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Cleaning Speaker and Eartips/domes
Eartips/domes should be cleaned daily using a dry tissue or the brush included in your
package. Do not use water, soap, or any type of moist cleaning product on any part of your
hearing aid. Properly maintained eartips/domes should last you months. If you notice your
eartip/dome is damaged or torn, stop using it immediately. Replace the damaged eartip/
dome or call customer service to order replacement eartips/domes: [phone]
Device Storage
The device should be stored in a dry place at room temperature with the battery drawer
in the OFF or OPEN position when the device is not being used. The battery should be
removed for any long-term storage.
Operating Conditions
The device can be operated in the following environmental conditions:
Temperature not to exceed 122F. Humidity not to exceed 95% rH
This device is classied as IP57 (depth of 1 meter for 60 minutes). It is designed to with-
stand daily life (mild rain, perspiration). It is not intended to withstand liquids with chemical
content such as detergents, chlorinated water, soap, hair spray, makeup, cosmetics or
saltwater. Do not immerse your hearing device in water.
Brush Here Brush Here
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Conditions Causing Adverse Effect
Avoid excessive vibration, mechanical shock, and dropping your device on hard surfaces.
Avoid exposure to excessive heat, humidity or water. These conditions may damage your
device and void the warranty.
Children with Hearing Loss
This device cannot be used for children under the age of 18 years old.
Keep Out Reach of Children and Pets
Pets love to chew on and eat hearing aids. Batteries are harmful if swallowed by children or
pets.
Warnings
Consult a physician if any irritation, discomfort, accelerated accumulation of cerumen or
other side effects result from using your hearing aids.
Hearing aids will not restore normal hearing and will not prevent or improve a hearing
impairment resulting from organic conditions. In most cases, infrequent use of a hearing
device does not permit a user to attain full benet from it. The use of a hearing device is
only part of hearing habilitation and may need to be supplemented by auditory training and
instruction in lipreading.
This device should be not used as a sole safety measure where lack or inability to hear
may result in serious injury or death. Although the hearing aids are built to a high level of
quality and reliability, they are not designed as a life sustaining device.
When increasing your hearing aid volume, slowly increase until the volume is comfortable.
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Wireless Information
19
Wireless Connectivity: The hearing aid uses Bluetooth technology to communicate with a
paired smart device and to communicate between the left and right hearing aid.
The hearing aids should not be used in areas that prohibit the use of electronic or wireless
devices.
Regulatory and Legal Information: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harm-
ful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modications not expressly approved by Novidan, Inc. could void the user’s
authority to operate this equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation. This device complies with FCC radiation exposure limits set forth for the general
population. This transmitter must not be co-located or operating in conjunction with any
other antenna or transmitter.
FCC Model: Kamen Wireless
FCC ID: 2AXQ3G1P1
Radio Technology: Bluetooth Low Energy (BLE) and proprietary technologies.
Radio Transceiver Frequency Range: 2.4 to 2.4835 GHz
Radio Receiver Bandwidth: 2 MHz
Modulation Type: 1 Mb/s and 2 Mb/s GFSK
Peak Effective Isotropic Radiated Power: 0 dBm
This equipment has been tested and found to comply with the limits per CISPR 11 class B.
Peak Effective Isotropic Radiated Power: 0 dBm
This equipment has been tested and found to comply with the limits per CISPR 11 class B.
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