Novidan NoviOne RIC User manual

OTC Hearing Aids
NoviOne RIC Wireless

1
WARNING: If you are younger than 18, do not use this.
You should go to a doctor, preferably an ear-nose-
throat doctor (an ENT), because your condition needs
specialized care. Over-the-counter hearing aids are
only for users who are age 18 or older.
This OTC hearing aid is for users who are 18 and older.
People who are younger than 18 with hearing loss should see
a doctor, preferably an ENT, because they may need medical
testing and management. Hearing loss can affect speech
and learning, so professional fitting and continuing care are
also important.
WARNING: When to See a Doctor
If you have any of the problems listed below, please see a
doctor, preferably an ear-nose-throat doctor (an ENT).
• Your ear has a birth defect or an unusual shape. Your ear
was injured or deformed in an accident
• You saw blood, pus, or fluid coming out of your ear in the
past 6 months
• Your ear feels painful or uncomfortable
• You have a lot of ear wax, or you think something could be
in your ear
• You get really dizzy or have a feeling of spinning or
swaying (called vertigo)
• Your hearing changed suddenly in the past months
• Your hearing changes: it gets worse then gets better again
• You have worse hearing in one ear
• You hear ringing or buzzing in only one ear

2
WARNING: This hearing aid should not cause pain when
inserting it.
Remove this device from your ear if it causes pain or
discomfort when you insert or place it. To try again,
make sure to follow the instructions. If you feel pain or
discomfort again, contact the manufacturer. If your pain or
discomfort doesn’t go away, contact your hearing healthcare
professional. You can also report this to FDA as an adverse
event according to the instructions that appear later.
Caution: This is not hearing protection.
You should remove this device if you experience overly loud
sounds, whether short or long-lasting. If you’re in a loud
place, you should use the right kind of hearing protection
instead of wearing this device. In general, if you would use ear
plugs in a loud place, you should remove this device and use
ear plugs.
Caution: The sound output should not be uncomfortable or
painful.
You should turn down the volume or remove the device if
the sound output is uncomfortably loud or painful. If you
consistently need to turn the volume down, you may need to
further adjust your device.

3
Note: If you remain concerned, consult a professional.
If you try this device and continue to struggle with or remain
concerned about your hearing, you should consult with a
hearing healthcare professional.
Note: What you might expect when you start using a
hearing aid.
A hearing aid can benefit many people with hearing loss.
However, you should know it will not restore normal hearing,
and you may still have some difficulty hearing over noise.
Further, a hearing aid will not prevent or improve a medical
condition that causes hearing loss.
People who start using hearing aids sometimes need a few
weeks to get used to them. Similarly, many people find that
training or counseling can help them get more out of their
devices.
If you have hearing loss in both ears, you might get more
out of using hearing aids in both, especially in situations
that make you tired from listening–for example, noisy
environments.
Caution: You might need medical help if a piece gets stuck
in your ear.
If any part of your hearing aid, like the eartip, gets stuck in
your ear, and you can’t easily remove it with your fingers,
get medical help as soon as you can. You should not try to
use tweezers or cotton swabs because they can push the
part further into your ear, injuring your eardrum or ear canal,
possibly seriously.

4
Note: Tell FDA about injuries, malfunctions, or other
adverse events.
To report a problem involving your hearing aid, you should
submit information to FDA as soon as possible after the
problem. FDA calls them “adverse events,” and they might
include: skin irritation in your ear, injury from the device
(like cuts or scratches, or burns from an overheated battery),
pieces of the device getting stuck in your ear, suddenly
worsening hearing loss from using the device, etc.
Instructions for reporting are available at https://www.fda.
gov/Safety/MedWatch, or call 1-800-FDA-1088. You can also
download a form to mail to FDA.

5
1. Getting Started 8
Download the App 9
What’s in the Box 10
Connecting Your Hearing Aids to
Your Phone and the App 11
Wireless Connectivity 12
Streaming for iOS
Clearing Saved Bonds in Your Hearing Aids 13
Hearing Aid Parts 14
Battery Door Positions 15
Installing the Battery 16
2. Setting Up Your Hearing Aids 17
Left and Right Indicators
Inserting Your Hearing Aids in Your Ears 18
Physical Fit of Your Hearing Aids 19
Removing Your Hearing Aids from Your Ears
Selecting Eartip Size 20
Selecting Eartip Type 21
Selecting Your Cable 22
Adjusting the Volume & Programs 23
Rocker Switch Volume Control
Mobile App Volume Control 24
Mobile App Streaming Volume Control 25
Programs 26
Mobile App Program Control
Rocker Switch Program Control 27
Adjusting Sound Quality of Programs 28
Table of Contents

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3. Care and Maintenance of Your Hearing Aids 30
Cleaning Your Hearing Aids
Component Replacement Recommendations 31
Wax Guard 32
Replacing the Battery 33
Replacing the Cable 34
Replacing an Eartip 35
Inspecting the Eartips 36
Hearing Aid Storage 37
Hearing Aid Troubleshooting
Mobile App Troubleshooting 42
Service and Warranty 45
Hearing Aid Repair
Available Replacement Components 46
4. Product Specifications 47
Operating Conditions
Conditions Causing Adverse Effect 48
Storage Conditions
Features 49
Technical Data 51
Wireless Information 52
Table of Contents

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5. Safety, Regulatory and Legal Information 58
Keep Out Reach of Children and Pets
Warnings and Cautions
Intended Use 61
Indications for Use
Validation Data
Legal 62
Symbols and Descriptions
Important Information from the FDA 63
Important Notice for Prospective Hearing Aid Users 64
Children with Hearing Loss 65
Table of Contents

8
Congratulations on purchasing your new NoviOne RIC
Wireless OTC hearing aids! In this User Manual is a brief
introduction to the product and an explanation on how your
hearing aids work. Delivered in these little hearing aids are
state-of-the-art digital signal processing features based on
the latest advances in hearing science. This product has been
finely tuned by us to create an elite listening experience.
Getting Started
1

9
You can use the NoviOne mobile app to choose
situational programs, adjust hearing aid volume, and
adjust sound quality settings.
Download the App
2. Find the NoviOne app icon in your phone
and tap on it to open the app. Refer to
page 11 to connect your hearing
aids to your phone using the app.
1. Download and install the NoviOne app
from the App Store®or on Google PlayTM.

10
What’s in the Box
Hearing Aids (1 Pair)
Open Eartips
Small (2) Medium
(2 Installed) Large (2)
Small (2) Medium (2) Large (2)
Hearing Aid Wax
Loop and Brush (1)
8 Size 312 Batteries (1 Pack)

11
Connecting Your Hearing Aids to
Your Phone and the App
1. When connecting your hearing aids to your phone for
the first time, your phone will display pop-up messages
requesting location permission for the app and a
Bluetooth®wireless technology pairing for each hearing
aid; you must accept all the requests.
2. If you experience any problems, power your hearing aids
off and on and toggle the Bluetooth off and on through
your phone to try reconnecting again.
3. After your hearing aids are paired to your phone, the app
will automatically connect with your hearing aids when
they are powered on and within range of your phone. The
app will disconnect from your hearing aids if they are out
of range or the app is closed.

12
Streaming for iOS
Your hearing aids have Bluetooth Low Energy and
Made-for-iPhone®audio streaming built right in. This allows
you to adjust your hearing aids with your smartphone and
hear your phone audio directly in both of your hearing aids.
Apple®iOS users can receive and play audio. This may be
a phone call or video call, music, television or movie audio,
audio books, podcasts, and more. You will need to hold your
phone near your mouth during a phone call so the person
can hear you clearly on the other end.
Wireless Connectivity
Your hearing aids use Bluetooth Low Energy®(BLE)
technology to communicate with a paired smart device (e.g.
your smart phone) and also to communicate between the
left and right hearing aids.

13
Clearing Saved Bonds in Your
Hearing Aids
Sometimes to resolve Bluetooth connection issues or to
connect your hearing aids to a different Bluetooth device, it
may help to remove the Bluetooth pairing bonds between
your hearing aids and phone.
1. Turn ON your hearing aids (refer to page 15) and insert
them in your ears (refer to page 18).
2. Press and hold down the bottom switch on the rocker
switches for about 10 seconds until you hear the voice
alert “Delete bonds”, then release the switch.
Note: After clearing your hearing aid bonds you will need to
pair your hearing aids to a phone or tablet again. Refer to
page 11.

14
Hearing Aid Parts
Directional
Microphones
Rocker Switch
Program/Volume
Bottom Switch
Top Switch
Battery Door Handle
Eartip
Speaker
Cable

15
The ON position is when the battery door is fully closed.
When the battery door is in the fully closed position with a
functioning battery installed, your hearing aid will power on
and be ready to use.
The OPEN position is when the battery door is fully open.
When the battery door is fully open, the battery is accessible
for removal and replacement.
The OFF position of the battery door is located between fully
closed and fully open. It is used to turn your hearing aid OFF
without allowing the battery to fall out of your hearing aid.
When your hearing aid is not in use, open the battery door
to the OFF position. This will avoid draining the battery and
extend the battery life. This is especially important to do
before you go to sleep at night. It is acceptable to completely
open the battery door as well.
Battery Door Positions
The battery door has three positions: ON (fully closed), OFF
(partially open), and OPEN.
OPEN PositionOFF PositionON Position

16
Installing the Battery
Before using your hearing aids, a size 312 battery must be
installed. The package usually has a brown color indicator.
1. Using the battery door handle, open the battery door to
the OPEN position.
2. Place the 312 battery, with tab side up, into the battery
door.
3. Remove the tab.
4. Fully close the battery door to turn your hearing aid on.
Note: When your hearing aid is not in use, pull the battery
door open to the OFF position (refer to page 15). When
battery is low, a voice indicator will sound.
Step 1
Step 3 Step 4
Step 2

17
Left and Right Indicators
The left hearing aid is indicated by the letter “L” on
the bottom of the case and by the color blue on the
speaker.
The right hearing aid is indicated by the letter “R”
on the bottom of the case and by the color red on
the speaker.
Setting Up Your Hearing Aids
2

18
Inserting Your Hearing Aids in
Your Ears
1. Place your hearing aid behind your ear and hold it in place.
2. Using the other hand if needed, gently insert the eartip
and speaker into ear canal until the cable rests flat against
your head.
Caution: Do not insert the eartip past this point. Do not
force the eartip further down into the ear canal than the
depth allowed by the bend in the cable.
3. Ensure the eartip is seated all the way in your ear securely
and your hearing aid is resting comfortably behind your
ear.

19
Removing Your Hearing Aids
from Your Ears
1. Grasp the cable with your thumb and finger.
2. Gently pull the cable outward to remove eartip and
speaker from your ear canal.
3. Remove your hearing aid from behind your ear.
Physical Fit of Your Hearing Aids
For the best and most discrete fit, your hearing aids should
fit properly on and in your ears.
CORRECT INCORRECT