NPower Smartpower User manual

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Your npower home en-
ergy monitor
Your npower
home energy monitor
User guide

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Contents
Introduction 3
Safety first 4
What’s in the box 6
Installing your monitor 7
Fitting the sensor to the cable 9
Activating the transmitter 9
Linking the transmitter and the display 10
Setting the time and date 11
Set-up instructions 12
Dual tariff mode 14
Using your npower home energy monitor 16
Frequently asked questions 17
Specifications 19
YOU MUST READ THE SAFETY INSTRUCTIONS IN THIS GUIDE BEFORE INSTALLING YOUR
NPOWER HOME ENERGY MONITOR.
If you’re unsure about installing your npower home energy monitor or if you have any
concerns after reading the safety instructions in this guide DO NOT proceed.
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Introduction
We’re very pleased to introduce your npower home energy monitor, a handy little gadget to
help you keep an eye on how much electricity you use and what it costs.
It’s part of our smartpower range, the name we’re giving to our programme to help all our customers
get the most out of the transition to smart metering over the coming years.
Your npower home energy monitor can:
• allowyoutoseealmostinstantlytheeffectofturninganapplianceorlightonandoff
• giveyouarealtimeguidetoyourelectricityconsumptioncosts
• helpyoucompareyourusagefromonedaytothenext
How does it work?
Your npower home energy monitor has a sensor which is fitted around the output cable connecting your
meter to your fuse box or consumer unit. The sensor measures the amount of electrical current passing
through the cable and the transmitter sends this information wirelessly to your display unit in near real time,
providing you with an indication of your energy consumption.
You can install and set up your npower home energy monitor yourself - just read this booklet carefully before
you start.
Please note the npower home energy monitor only acts as a guide. It does not communicate directly with
your meter and cannot be used to provide meter readings to your supplier.
Get in touch
If you have any questions about your monitor, or if you’d like more advice about monitoring your electricity
usage at home email [e-mail], call our dedicated technical support line on 0845 0609950†
(9am - 6pm Monday to Friday) or visit npower.com/smartpower
†
Technical support is provided by Efergy Technologies Limited, the third party manufacturer of your npower home energy monitor. Efergy is responsible for the quality and fitness for purpose of your energy monitor and for all
subsequent service/product related enquiries. We may monitor and/or record calls for security, quality or training purposes. The cost of calls to 0845 numbers may vary so please check with your provider for exact charges.

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Safety first
Read these safety instructions carefully before installing your npower home energy monitor;
your safety could be at risk if you do not follow the instructions in this guide. If you are
unsure about installing your npower home energy monitor or if you have any concerns after
reading these safety instructions please DO NOT proceed. This product is not recommended
to be used outside the UK and Ireland.
Before you start
Remember, YOU are responsible for your own safety whilst installing your npower
home energy monitor. Please read the following very carefully.
Inspect your electricity meter and cabling and look for loose wires, exposed copper,
damage to the outer insulation or damage to the meter and surrounding equipment. If your
electricity meter is in an outside meter cabinet you should also check the cabinet for cracks
and damage to the door, being especially careful to notice if water has got into the cabinet.
Check your npower home energy monitor is in good condition. Look for cracks or other
damage to the plastic casing, and loose or damaged cables. If the product appears damaged
or faulty contact the technical support helpline (page 3).
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DO NOT install the sensor if you notice anything of concern during your inspection.

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Now you’re ready to install your monitor and we want you to be safe, so:
• Ifyourmeterishardtoaccess,takeextracareusingaladder.
• DO NOT work in poor light or without an adequate light source.
• DO NOT install if your meter cables look like they’ve been tampered with or aren’t
encased in plastic.
• DO NOT IN ANY CIRCUMSTANCES force or bend the cables or cut or remove
any tie wraps.
• DO NOT remove any paper labels or crimped metal wire seals, these are
anti-tamper devices.
• Intheunlikelyeventametercableworksloose,IMMEDIATELY CEASE
INSTALLATION of your npower home energy monitor. DO NOT touch any
exposed copper wires or cores or allow any exposed copper to touch anything else.
Immediately call a qualified electrician.
• DO NOT try to re-insert any loose cables.
If at any point your meter is unsafe please STOP THE INSTALLATION IMMEDIATELY
and contact the technical support line on page 3.

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What’s in the box?
Your npower home energy
monitor pack includes:
1 x Display unit
1 x Transmitter and sensor
1 x User guide
1 x Quick start guide
3 x AA Batteries
1 x 5v adaptor
home energy monitor
home energy monitor
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batteries must be disposed of safely at the end of
their life. Please take to a recycling centre.
Only supplied cables should be used with
these products.
Keep the monitor away from water and other liquids.
No cleaning required and no serviceable parts.
RoHS compliant.

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home energy monitor
Installing your npower home energy monitor
Locate your meter
First you need to locate your electricity meter. You
can normally find it on an outside wall, in the garage,
basement or utility room, or in an outside meter cabinet.
Modern office blocks, apartments and flats may have
meters in communal areas with safety panels to protect
the wires entering the meter. In this situation it is
recommended that you contact a qualified electrician who
may charge for the service.
Single tariff meter (not Economy 7)
If you have a single tariff meter you should find four cables
exiting the meter. Ensure there is enough accessible cable
coming from the bottom of your electricity meter. The
feed cable (Cable 4) is the live cable exiting from the meter
to the fuse box or main switch. Clip the sensor to Cable 4
(Cable 4 will always be on the right hand end of the meter,
see Diagram 1).
Some installations will have Cable 1 and Cable 2 covered,
or partially covered to prevent any tampering with the
supply (see Diagram 2). Clip the sensor to Cable 4 (far
right cable).

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Dual Tariff Meter (e.g. Economy 7)
Dual tariff meters (Diagram 3) will often have
an auxiliary cable running between Cable 3
and Cable 4. Auxiliary cables will be smaller in
diameter than the feed cables, and will run into
an adjoining metering device. You should find
five cables exiting the meter. The feed cable
(Cable 4) is the live cable exiting from the meter
to the fuse box or main switch. Connect the
sensor to Cable 4 (Cable 4 will always be on
the right hand end of the meter, see Diagram 3).
The transmitter comes with an adhesive Velcro
pad which you can use to fix the transmitter
casing to the wall next to the meter. UNDER
NO CIRCUMSTANCES should you drill fixing
holes or hammer nails into the wall in the
vicinity of the meter, the cables or any other
electrical equipment.
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SAFETY REMINDER
NEVER TRY TO ATTACH THE SENSOR IF
THERE IS DAMAGE TO THE METER CABLES.
DO NOT CUT, PULL OR TAMPER WITH
ANY CABLES. IF YOU HAVE ANY
CONCERNS CONTACT THE TECHNICAL
SUPPORT HELPLINE.

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Fitting the sensor to the cable
Sensors are suitable for cables up to 12mm in diameter. You SHOULD NOT force the cable to fit.
Activating the transmitter
1. Insert 3AA batteries into the transmitter
2. Plug sensor cable into transmitter
(if not already attached)
3. Mount near meter using Velcro pads
1. Push the release cap
to open the sensor
2. Select the correct feed
cable, and then place
the feed cable into the
top of the sensor
3. Close the sensor.
The sensor is secure
when you hear a “click”
home energy monitor

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home energy monitor
home energy monitor
Linking the transmitter and the display
1. Insert AC adaptor into the display unit
2. Push the link button on the back of the display unit,
and hold for 2 seconds. The transmission signal symbol
will flash for one minute.
3. While the transmission signal in the display flashes
push the button on the transmitter and wait until the
transmission signal symbol becomes solid.
If the LINK is NOT COMPLETED
you will see dashes on the display
Transmitter button
QUICK HINT:
When the LINK is COMPLETED
you will see the transmission
signal symbol become solid