NPower Trio accessible User manual

Trio accessible..
Quick start guide..

Introduction.
The Trio is an in home display (Display) that you can use
to find out how much gas or electricity or both you use
and has been configured to work with the meters you
have installed, which may be electricity, gas or both.
Please read the important safety notice overleaf
before using your Display.
Setting up.
Connecting the power supply.
Connect the power supply to your Display. Your Display
will turn on automatically when plugged into the mains.
You should always leave your Display connected to the
power supply.
You can configure the screen to dim or sleep at certain
times of the day. (Select Menu, select Settings,
select Display).
The power supply is made exclusively for the Display
and must not be used with other devices.
Built-in rechargeable battery.
Your Display is fitted with a rechargeable battery.
It comes fitted with a battery tab which should be
removed (your installer may already have done this).
To remove the tab, remove the back cover and
pull it out.
When operating on battery power, the banner bar will
display the battery symbol ( ). It’s advisable to power
the Display with the supplied power supply and to not
use batteries for a prolonged period.

Smart meter connection.
Each time the Display is connecting to the smart
meter it will give an audible notification, speak
and show Connecting to smart meter…
this can take up to five minutes.
It may take up to one hour after the initial setup
for the gas consumption to show on the screen as a
gas meter only connects to the system periodically
to provide a read.
Speech.
Your Display is designed to speak the contents of each
screen. You can interrupt the speech at any time by
pressing the top button (middle LED). This button
also functions as a repeat button if you would like
to hear something again.
Speech can be turned on and o by long pressing
the top button.
Speech volume and repeat options can be adjusted
in the Talking options screen (select Menu, select
Settings, select Talking options).

Overview of your new Display.
Buttons.
The Display has seven buttons, three on the left,
three on the right and one on the top.
The buttons on the left are from top to bottom:
1) Press the Home button to return to the Home
screen.
2) Press the Back button to return to the
previous screen.
3) Press Left arrow to navigate to the previous
item on the screen (e.g. in the menu) or where
there are several tabs (e.g. on the home screen).

The buttons on the right are from top to bottom:
4) Press the Menu button to go to the menu.
5) Press the okay button to select an item (e.g. in
the menu) or to change an underlined item (e.g.
change between cost or energy consumption).
6) Press the right arrow button to navigate
to next item on the screen.
There are three LED’s on the top, the middle one
is also a button.
7) The three LED’s show your electricity usage (green/
left for low, amber/middle for medium or red/right
for high), or gas usage if only gas is available.
The middle LED is also a button to interrupt or
repeat the speech. A long press will turn the speech
on or o.

Overview of your new Display
Screen.
On the home screen the layout is as follows.
All information on the screen will also be spoken
when selected.
Please note, where your display shows energy use/
consumption, this is an indication only and your bill
will be the most accurate record.
8) The banner bar at the top of the screen allows
you to check the smart meter signal strength.
If there is an issue you will be alerted in speech
if speech is on.
9) The left of the screen shows the current rate of
electricity consumption. As appliances and light
are switched on and o, the dial needle will move
and the change will also be spoken.

10) The rate of consumption is shown in cost per
hour or, if kW is selected, the rate of energy
being used.
11) Underneath the banner on the home screen
there are three tabs, use the left and right
buttons to move between the ‘Now’, ‘Today’
and ‘Prepay’ tabs.
The Prepay tab is only shown when the meter
is in prepayment mode.
12) The right of the screen shows a flame, indicating
the recent rate of gas consumption (typically
over the last 30 minutes).
If you only have one fuel, then only that fuel
will be shown.

Menu.
The main menu is available from any screen. To select
it, press the button. Below are the descriptions of
the screens on your display. To scroll through them
select the arrow buttons on your display.
Prepay (Prepay customers only).
Includes: Top-up your current balance, activate
emergency credit, view your top-up history and
adjust the low credit alert setting.
Electricity/Gas usage history.
Detailed information on the electricity and gas
consumption shown by hours, days, weeks or months.
Please note, where your display shows energy use/
consumption, this is an indication only and your bill
will be the most accurate record.
System status.
Quick indicator of whether the system is working OK
(green ring with black fill) or if there is something that
needs attention (red fill).
The banner bar will also change to red to indicate
there is a problem (shown on all screens).
Meter balance.
Information on the current balance of energy used
for electricity and gas.
Taris.
Displays electricity and gas taris, and any standing
charge (if applicable).

Money owed (Prepay only).
Outstanding money owed will be outlined with
a breakdown of the charges and debt recovery rate.
Inbox.
View messages received from your utility provider.
New messages will be shown on the Inbox screen
automatically.
Message details are not supported by speech,
please contact your supplier if they cannot
be read.
Meters.
Information on your electricity or gas meter
and current meter readings.
Support.
For help and support with your Smart meter, visit
npower.com/smartcontact or call 0800 073 3000.
Settings.
Personalise your Display within the Settings screen.

Electricity & Gas.
You can see more about your electricity and gas
consumption by selecting an option from the Menu.
(select Menu, select Usage history).
Please note, where your display shows energy use/
consumption, this is an indication only and your bill
will be the most accurate record.
Hours.
Your hourly energy use for today. You can see or hear
this in terms of energy (kWh) or cost (£) – to switch
between cost per hour and kWh press the OK button.
The hour during which most energy was consumed
will also show the value (cost/kWh).
Days, Weeks and Months.
A visual representation of energy use over the past
nine days, six weeks or 14 months, with the period of
highest energy or cost highlighted.
In cost views if a budget has been set (select Menu,
select Settings, select Budget), performance against
a budget is shown. The red and grey striped areas
show where you are over budget, per day, week, or
per month.

Troubleshooting.
My Display isn’t showing any information.
If your Display shows Awaiting data, the banner bar is
red, or there is no symbol in the banner bar,
this could be because your Display is out of range and
is not able to communicate with the smart meter.
Try moving your Display closer to the smart meter.
If problems persist, please contact your supplier.
Display keeps repeating the same
speech every few minutes
The Displays speech Repeat setting has been set to
Always or Limited. Change it to Once (select Menu,
select Settings, select Talking options, select Repeat).
My Display is blank or has switched itself o
The Display backlight may have turned itself o to save
power, press one of the buttons to switch it back
on. This setting can be changed under Menu, select
Settings, select Display.
If you unplugged the Display, the battery may have
gone flat. The battery icon ( ) will be shown when
operating on battery power. The running time is four
hours. Reconnect to the mains adaptor to recharge
the battery.
We recommend that the Display is powered
continuously using the power supply provided.

How do I turn o the audio or stop it talking?
To stop the Display from talking long press the top
button (it is the middle LED). The Display will tell you
speech has been turned o.
Additionally speech can be interrupted. Whilst the
Display is speaking press the top button to interrupt
speech. This will not aect the device the next time
it is due to speak.
How long will the battery last?.
The rechargeable battery should last around four hours
with the default settings. When using the battery the
Display will dim, and switch itself o when not in use.

Technical specifications.
This Display is designed to be used indoors in a
domestic environment. It is not suitable for outdoor
use. It is intended to be installed and configured by a
qualified installer only.
Model Trio Accessible
Supply voltage 230Vac, 50Hz
Battery type
Li-Po
rechargeable
battery
(non-replaceable),
3.7V, 450mAh
Operating voltage 5Vdc
Operating power < 0.6W
Operating
temperature 0 to 40ºC
Operating
humidity
0 to 85%
non-condensing

RF Transmitter Information.
This device operates at radio frequencies in the range
2.4000GHz to 2.4835GHz (2.4GHz Zigbee). The transmit
duty cycle is less than 1% (typically 0.1%). The peak
emitted power does not exceed 25mW.
Some variants of the Accessible Display operates at
radio frequencies:
• in the range 2.4000GHz to 2.4835GHz. The transmit
duty cycle is less than 1%. The peak emitted power
does not exceed 100mW (2.4GHz WiFi).
• in the range 863MHz to 876MHz. The transmit duty
cycle is less than 0.1%. The peak emitted power
does not exceed 25mW.
Further information.
If you require this document in an accessible format
please contact your supplier.
More detailed information on the Display is available
online at http://www.geotogether.com/Trio2

Manufacturer.
Designed and manufactured by:
Green Energy Options Ltd.
3 St. Mary’s Court,
Main Street,
Hardwick,
Cambridge
CB23 7QS,
UK
Hereby, Green Energy Options Ltd. (UK) declares that
the radio equipment enclosed (identified by the product
type numbers on the product label) are in compliance
with Directive 2014/53/EU.
The full text of the EU declaration of conformity is
available online at www.geotogether.com/cedoc

Safety notice.
Please be aware of these simple safety precautions
when using these products. Safe operation may be
hindered if used in a way that is not specified
by the manufacturer.
Keep products away from water and other
liquids. Disconnect from the mains power
supply before cleaning (with a soft,
dry cloth only). Please contact your supplier
if any components appear damaged
or faulty.
Your products are designed to be used
in an indoor, domestic environment only.
To protect the environment, this product
and its batteries must be disposed of safely.
These products are CE approved.
These products comply with
RoHS regulations.

Phone calls: We may monitor and/or record calls for
security, quality or training purposes. Calls to 0800
numbers should be free from all mobiles and generally
free from all landlines.
npower is a registered trademark and is the trading
name of Npower Limited (Registered No. 3653277),
Npower Gas Limited (Registered No. 2999919),
Npower Northern Limited (Registered No. 3432100)
who also act as an agent for Npower Northern Supply
Limited (Registered No. 2845740) for the supply of
electricity, Npower Yorkshire Limited (Registered
No. 3937808) who also act as an agent for Npower
Yorkshire Supply Limited (Registered No. 4212116) for
the supply of electricity. All registered in England and
Wales. Registered Offices: Windmill Hill Business Park,
Whitehill Way, Swindon, Wiltshire, SN5 6PB.