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| Rev 3.0 | 30 January 2015 | [email protected] || 3
Customer Support
NRG Systems offers a variety of support options to help you get the most from your NRG
product. If you have questions about your NRG product, first look in the printed product
documentation, the Knowledge Base, or in the Technical Forum in the Tech Support section of
NRG’s web site. If you cannot find the answer, contact your salesperson or NRG Systems
Customer Support for assistance using the information below. Customer support is available
8:30 AM to 5:00 PM EST, Monday through Friday.
NRG Systems, Inc. Telephone: 802-482-2255
110 Riggs Road Toll Free (USA only): 800-448-WIND (800-448-9463)
Hinesburg, Vermont FAX: 802-482-2272
When you call or email, you should have the appropriate product documentation at hand and
be prepared to give the following information:
Customer name
Who purchased equipment
Item number or description
Serial number
When equipment was purchased
Where equipment is installed - terrain conditions
Description of the problem with some detail
What events took place leading up to the problem
What you have tried while attempting to solve the problem
NRG Systems maintains an extensive website which includes an in-depth customer support
area for NRG customers. If you need assistance at times other than our regular business
hours, we suggest visiting our website, www.nrgsystems.com.
All instruments, sensors, software and towers manufactured by NRG Systems are designed to
be reliable and easy to use. We welcome your comments and appreciate your help in making
NRG products the best available.