OfficeServ SMT-i5243 User manual

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SMT-i5243
05/2010
For OfficeServ™ 7000 Series Systems
Keyset User Guide
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Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
Copyright 2010 Samsung Telecommunications America.
All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic,
electronic or mechanical, including recording, taping, photocopying or information retrieval systems—
without express written permission of the publisher of this material.
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TABLE OF CONTENTS
ABOUT THIS BOOK ......................................................................................................1
SECTION 1. CAUTION AND PREPARATION ....................................2
CAUTION ..............................................................................................................................3
PREPARATION ..................................................................................................................4
Check the Contents of the Box ................................................................................4
Phone Installation ......................................................................................................4-5
Optional Equipment..................................................................................................5-6
SECTION 2. PHONE FUNCTIONS..................................................................7
SMT-i5243 LAYOUT ....................................................................................................8
Names and Functions ..............................................................................................8-9
KEYFUNCTIONS ..........................................................................................................10
Telephone Status Indicator ......................................................................................10
Screen Structure..........................................................................................................10
Text Input Method......................................................................................................11
Description of Icons....................................................................................................12
Calling Status Information........................................................................................13
Navigating the Menus................................................................................................13
Navigation Button and Select Switch for FWD/DND/Absent MSG ..........13
SMT-i5243 SETUP ......................................................................................................15
Initializing the SMT-i5243 ........................................................................................15
Setup Mode ..................................................................................................................15
Easy Install Wizard......................................................................................................15
Setting IP Manually ....................................................................................................16
Setting Up Extension Login ....................................................................................16
Configuration Menu Structure................................................................................17
SECTION 3. FREQUENTLY USED
FEATURE OPERATION ..........................................................18
EXTENSION LOG IN & OUT ................................................................................19
PLACING CALLS............................................................................................................19
ANSWERING CALLS ..................................................................................................21
PLACING A CALL ON HOLD ..............................................................................21
TRANSFERRING CALLS ..........................................................................................21
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TRANSFERRING WITH CAMP-ON..................................................................22
CALL WAITING ..............................................................................................................22
CONFERENCE CALLS................................................................................................22
FORWARDING CALLS ..............................................................................................23
OTHER FEATURES AND FUNCTIONS ..................................................23-26
LCR POWER SAVING FEATURE ........................................................................27
SECTION 4. PHONE FEATURES ....................................................................28
BASIC MENUS ................................................................................................................29
Soft Button Structure................................................................................................29
Call Menus......................................................................................................................30
Service Soft Button ....................................................................................................38
Phone Soft Button ......................................................................................................38
Setting Soft Button ....................................................................................................39
Func. Soft Button..........................................................................................................40
AOM Soft Button..........................................................................................................40
SECTION 5. OFFICESERV 7000 SYSTEM FEATURES ..........41
OUTSIDE CALLS ..........................................................................................................42
Making Calls from AOM ............................................................................................42
Universal Answer ........................................................................................................42
Recall Dial Tone ............................................................................................................42
Sending a Flash............................................................................................................42
Busy Line Queuing with Callback..........................................................................42
Busy Station Callback ................................................................................................43
Canceling Callback......................................................................................................43
Busy Station Camp-On ..............................................................................................43
INTERCOM CALLS ......................................................................................................45
Voice Announce Mode..............................................................................................45
Auto Answer Mode ....................................................................................................45
Calling your System Operator ................................................................................45
CALL PROCESSING ....................................................................................................46
System Hold ..................................................................................................................46
Exclusive Hold ..............................................................................................................46
Remote Hold ................................................................................................................46
Hold Recall ....................................................................................................................47
Consultation Hold ......................................................................................................47
Retrieving Calls Held at Another Station............................................................47
Call Transfer ..................................................................................................................48
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Transfer with Camp-On ............................................................................................48
Transfer to Voice Mail ................................................................................................49
Call Waiting....................................................................................................................49
Call Forward Options ................................................................................................49
Station Call Pickup ......................................................................................................50
Group Call Pickup........................................................................................................51
My Group Pickup ........................................................................................................51
Privacy Release ............................................................................................................51
DIALING FEATURES ..................................................................................................52
Speed Dialing................................................................................................................52
Programming Personal Speed Dial Numbers ..................................................52
Directory Dialing..........................................................................................................53
Last Number Redial ....................................................................................................54
Save Number with Redial ........................................................................................54
Automatic Redial/Retry............................................................................................54
Pulse to Tone Changeover ......................................................................................54
PAGING AND MESSAGING..................................................................................55
Making and Internal Page........................................................................................55
Making an External Page..........................................................................................55
All Page ..........................................................................................................................55
Meet Me Page ..............................................................................................................56
Call Park and Page ......................................................................................................56
Messages—Set and Cancel ..............................................................................57-58
Returning Messages ..................................................................................................58
Programmed Messages ............................................................................................58
CONVENIENCE FEATURES ..................................................................................59
Logging In and Out ....................................................................................................59
Do Not Disturb ............................................................................................................59
One Time DND..............................................................................................................59
Mute................................................................................................................................60
Background Music ......................................................................................................60
Established Call Pick-Up............................................................................................60
Door Phone Calls ..................................................................................................60-61
Executive/Secretary Hotline....................................................................................61
Group Listening ..........................................................................................................62
Account Codes ............................................................................................................62
Locking Your Keyset ..................................................................................................63
Manual Signalling........................................................................................................63
Off-Hook Voice Announce......................................................................................64
OHVA Block....................................................................................................................64
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OHVA Reject ..................................................................................................................64
In Group/Out of Group..............................................................................................65
CUSTOMIZING YOUR KEYSET..........................................................................66
AME Password..............................................................................................................66
Auto Camp-On ............................................................................................................66
Select Ring Tone ..........................................................................................................66
Change Your Passcode ..............................................................................................66
Set Answer Mode (Intercom) ..................................................................................67
Set Answer Mode (CO) ..............................................................................................67
Automatic Hold............................................................................................................67
Headset Operation......................................................................................................67
Hot Keypad....................................................................................................................68
Key Confirmation Tone..............................................................................................68
Rejoining a Page..........................................................................................................68
Ring Preference............................................................................................................68
Display Speed Dial Name ........................................................................................69
Caller ID Review All ....................................................................................................69
Secure OHVA................................................................................................................69
Configure Mobile Extensions (MOBEX) ........................................................69-70
DISPLAY FEATURES ..................................................................................................71
Directory Information................................................................................................71
Display Number Dialed ............................................................................................71
Call Duration Timer ....................................................................................................71
Auto Timer ....................................................................................................................71
Timer Function ............................................................................................................72
Viewing Station Message Indications..................................................................72
Station Names ..............................................................................................................72
Personal Speed Dial Names ....................................................................................72
Station Names ..............................................................................................................72
Managing Programmable Key Assignments ....................................................73
Backspace with LCR ....................................................................................................73
CALLER ID..........................................................................................................................74
Selecting Your Caller ID Display............................................................................74
Viewing the Next Caller ID Call ..............................................................................75
Inquire Caller ID Park/Hold Info............................................................................75
FEATURE ACCESS CODES ....................................................................................76
SECTION 6. APPLICATIONS ..............................................................................77
SAMSUNG VOICEMAIL ..........................................................................................78
Accessing Your Mailbox ............................................................................................79
SVMi E-Series Subscriber Services Menu Diagram ..................................80–81
Getting Started ............................................................................................................82
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Listen to your Messages ...........................................................................................82
Subscriber Services Menu .......................................................................................82
Listening to Old or New Messages ......................................................................83
Group New or Old Messages ..................................................................................84
Record and Send a Message ..................................................................................84
Access Manager ..........................................................................................................86
Personal Greetings......................................................................................................87
Mailbox Administration ............................................................................................90
Message Broadcast ....................................................................................................92
Personal Services ........................................................................................................92
Personal Administration Settings ........................................................................93
Keyset User Features ................................................................................................94
Shortcuts ......................................................................................................................96
Interactive Displays ....................................................................................................96
E-Mail Gateway (EMG)........................................................................................96–98
USB PORT..........................................................................................................................99
Setting Up a Bluetooth Headset............................................................................99
Setting Up a Video Camera..................................................................................101
Flash USB Memory Stick ........................................................................................102
External USB Port Specifications ..............................................................102–103
PERSONAL SPEED DIAL NUMBERS ................................................104–105
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ABOUT THIS BOOK
The new Samsung Multimedia Telephone SMT-i5243 keyset is part of the
OfficeServ 7000 Series.
The SMT-i5243 keyset represents a new concept of Internet phone, in that it uses
an IP address to Send/Receive voice and data. For voice communications,the SMT-
i5243 uses the data network line already in place in most offices and increasing
number of homes.
This guide contains 6 sections: Section 1. Caution and Preparation, Section 2.
Phone Functions, Section 3. Frequently Used Feature Operation, Section 4. Phone
Features, 5. OfficeServ 7000 System Features, and Section 6. Applications. Please
take the time to study this guide and to become familiar with the operation of
your keyset. Keep this guide handy, as you may need to look up instructions for
infrequently used features.
This book is written based on factory default settings, for the feature access codes.
Sometimes, due to programming requirements, these codes may be changed. If
you find that a feature code does not work as described in this book, please con-
tact your installation and service company to determine the correct code.
1
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SECTION 1.
CAUTION AND PREPARATION
2
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3
CAUTION
• Read the installation instructions before connecting the system to its power
source.
• If there is dirt or moisture on the pin contact surface of a power plug, pull out
the plug and wipe it away with a cloth.If dirt or moisture remains on the prod-
uct even after wiping, contact the service center.
• For the power connection port of the phone, use the supplied power
adapter.(The power adapter is supplied separately.) Use of a power adapter
that does not meet the specifications may cause the product to become dam-
aged, to overheat, or to explode.
• Do not place the phone in a location with a lot of dust,in a location that is sub-
ject to severe changes in temperature, or near a heating device (cigarette
heat, heater, etc.)
• Do not use or store flammable spray or materials near the phone.
• Do not place vases, flowerpots, cups, or a container of cosmetics or drugs near
the phone.
• Installation of equipment must not route interconnecting cables or external
power supply sources outdoors.
• The LAN cable to the network should be connected to the LAN port of a
phone, NOT to the PC connection port.
• Use a soft and dry cloth when cleaning the phone. Do not spray water direct-
ly onto the product; and do not use chemicals such as wax, benzene, alcohol,
thinner, mosquito killer, perfume spray, lubricant, detergent, etc.
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4
PREPARATION
CHECK THE CONTENTS OF THE BOX
Check if the product package box includes all the components as follows:
• Phone body including a base
• Handset
• Handset cord
• Patch cable
NOTE: Power adapter sold separately. If any of these items are missing or dam-
aged, please contact your dealer.
PHONE INSTALLATION
Connecting the Phone Body
Remove the base of the phone by
pressing the [Push] mark on the top
of the base.
Note:The base can be used to adjust
the phone angle in the high or low
position.
1Connect a handset to the handset port on the back of the phone.
2Disconnect the Ethernet cable from the computer, and attach it to the PC
port on the back of your IP phone.
3Connect the Ethernet port in your workspace to the LAN port on the back of
your phone, using the provided LAN (UTP) cable.Your IP phone now shares a
network connection with your computer.
4Connect a standard power outlet in your workspace to the power port using
the AC power adapter. The phone will subsequently boot. If your system
administrator delivered your phone without a power supply, your phone
probably receives power through the Ethernet connection.
5To use a headset, connect the headset to the headset port on the back of
your phone.
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OPTIONAL EQUIPMENT
SMT-i5264 [ADD-ON MODULE]
The SMT-i5264 IP AOM can be registered and programmed
to function with any ITP 5100 keysets,SMT-i Series,and TDM
phones. This add-on module was cosmetically designed to
match the SMT-i5000 Series phones. In some applications
multiple IP AOMs can be supported per IP phone. For instal-
lation instructions, see your System Administrator.
SMT-A52GE [GIGABIT ADAPTER]
The SMT-A52GE Gigabit Adapter processes the Gigabit
data for a Gigabit LAN connection on the PC connected to
the SMT-i5200 Series IP phones. The SMT-A52GE can be
installed to function with any of the SMT-i5200 Series IP
phones. For installation instructions, see your System
Administrator.
5
q
w
e
rt
qHandset Connection
wPC Connection
eInternet Connection
rPower Connection
tHeadset Connection
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WALL MOUNT BRACKET
An optional bracket is available for wall mounting the SMT-i5200 Series phones to
the wall. For installation instructions, see your System Administrator.
SMT-A53PW [POWER ADAPTER]
The power adapter is sold separately.
6
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SECTION 2.
PHONE FUNCTIONS
7
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8
SMT-i5243 LAYOUT
NOTE: The words “key” and “button” are interchangeable.
NAMES AND FUNCTIONS
LED
(Telephone
Status
Indicator)
Button Function
qLED (TSI) The blinking pattern differs depending on the phone
status (Telephone Status Indicator).
wSelector Buttons Used to select the desired function from the soft
menus displayed at the right of the LCD screen.
eSelector Switch for FWD/
DND/Absent Msg
Used to select or deselect the Call Forwarding/
DND/Absent Message setting by using the Selector
Switch control.
rSoft Buttons Used to select the desired function from the soft
menus displayed at the bottom of the LCD screen.
tEnter/OK Used to make selection or to save an entry.
yConference Button Used for conference calls.
uTransfer Button Used to enable the call transfer function.
iHold Button Used to place a call on hold.
Soft Buttons
Enter/OK
Conference
Navigation
Button
Programmable Buttons
Dial Button
Speaker
Button
Headset
Button
Volume
Button
Mute
Button
Service
Button
Message
Button
Phone
Book
Button
LCD Screen
Handset
q
r
Selector Switch
for FWD/DND/
Absent Msg
e
t
y
uTransfer
iHold
o
sd
f
g
h
j
k
l
;
2)
2!
wSelector
Buttons
USB Port
a
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9
Button Function
oNavigation Button Used to move the display cursor up and down, left and
right on certain menus.
aUSB Port
Supports Web video camera, Bluetooth® dongle
(to connect Bluetooth headset), and USB memory stick
(up to 4 GB) used for phonebook upload and download,
and software upgrade.
sProgrammable Buttons 5 desiless buttons used to set up and label function
buttons on the phone.
dDial Button Used to dial the phone number.
fSpeaker Button Used to enable/disable the use of a speaker phone.
gHeadset Button Used to activate and deactivate the headset jack.
hVolume Button Used to control the volume settings.
jMute Button Used to silence the transmit voice to the remote party.
kService Button For use with the Unified Communicator Server (optional)
lMessage Button Used to access all the messaging options:Voicemail
Messages, Station Messages, SMS, and E-Mail Messages.
;Phone Book Button
Used to search for a phone number saved in the phone,
or to register a new number. Pressing this button shows
the main screen of the phone book.
Used to move downward on various list screens.
2) LCD Screen A backlit display showing the phone’s status (busy,
ringing, receiving an internal message, etc.)
2! Handset Used for two-way voice conversation.
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10
KEY FUNCTIONS
NETWORK: The SMT-i5243 uses VoIP communication through an already-
installed data network.
LCD SCREEN: Various functions are displayed on the LCD screen,so you can use
them conveniently by using the Navigation buttons on the phone.
SHORT MESSAGE SERVICE (SMS): You can exchange text messages using
this function. This function is available on internal IP stations.
TELEPHONE STATUS INDICATOR
The indicators are turned on or off depending on the status of relevant functions.
SCREEN STRUCTURE
The LCD screen consists of three areas.
•STATUS DISPLAY: On the top of the screen, the icons representing phone
function settings are displayed.
•MAIN SCREEN: On the main screen, selectable menus, call processing status,
and various messages are displayed.
•MENU DISPLAY: At the bottom of the screen, menus that the user can select
depending on status are displayed.
Screen Status LED Indicator
When station is busy Red colored indicator is
constant.
When station is receiving an
incoming call Red indicator (slow flash).
When there is a message
During “Do Not Disturb” Red indicator (fast flash).
Incoming Trunk Call Green colored indicator
flashes.
Hold Recalls Amber colored indicator
flashes.
Status Display
Main Screen
Menu Display
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TEXT INPUT METHOD
Using the dial and direction buttons on the phone, you can enter and modify the
English characters, numeric and special characters.
Whenever you press the dial button [,,]on a text input screen, the input mode is
changed in sequence.
Text Input Example
• Use the dial buttons to type English text and numbers; and use the
Navigation button to move the cursor left and right and OK buttons to com-
plete input.When removing the typed characters, select the Del soft button.
English Input:Select this mode (uppercase/lowercase) by pressing the [,,]
button, and type text by repeated pressing the dial buttons.
Number Input: Select this mode by pressing the [,,]button, and type num-
bers by pressing the dial buttons.
Special Character Input: Select this mode by pressing the [#]button; select
a desired character by using the Navigation button; and press the OK button
to enter it.
Keypad Character Entry
11
A
a
123
#
Uppercase Input Mode
Lowercase Input Mode
Numeric Input Mode
Special Character Input Mode
Count 1 2 3 4
Dial ,,A
(Uppercase)
a
(Lowercase)
1
(Numbers)
$
(Special Characters)
Dial # Not Used
Dial 0 Not Used
Dial 1 Not Used
Dial 2 A B C
Dial 3 D E F
Dial 4 G H I
Dial 5 J K L
Dial 6 M N O
Dial 7 P Q R S
Dial 8 T U V
Dial 9 W X Y Z
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DESCRIPTION OF ICONS
The following icons are displayed on the screen.
12
Icon Description
Shows that ‘Call Forward’ is enabled.
Shows that ‘Do Not Disturb’ is enabled.
Appears when there are unread Short Messages in the
message inbox. Once they are read, it disappears.
Internal Station Messages.
Station Locked.
Recording during calling.
Bluetooth dongle connection and bluetooth headset
registration status.
Photo icon.
Shows that a LAN cable is connected to the PC port.
Shows that a LAN cable is connected to the LAN port but
that the system is not connected.
Shows that a LAN cable is connected to the LAN port and
that the system is connected normally.
Outgoing Call icon in Call Log.
Incoming Call icon in Call Log.
Missed Call icon.
Appears when there is an IP connection.
Appears when the Headset button is active.
Shows when there is a Cell phone number for the entry in
the Phone Book.
Shows when there is a Home phone number for the entry in
the Phone Book.
Shows when there is a Office phone number for the entry in
the Phone Book.
Shows when there is an internal Extension number for the
entry in the Phone Book.
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CALLING STATUS INFORMATION
Describes the different animation images displayed according to call status.
NAVIGATING THE MENUS
When programming within various menu options, information can be entered via
the dial pad keys using [0]-[9] and [QQ]dial keys. The button used for editing and
their features are summarized below.
NAVIGATION BUTTON and SELECTOR
SWITCH FOR FWD/DND/ABSENT MSG
The SMT-i5243 phone has a navigation button and a Selector Switch for
FWD/DND/Absent Message to allow users to use its functions easily.
The Selector Switch can be used to manually set and cancel station Call
Forwarding and Do Not Disturb. NOTE: Do not use the access codes or the func-
13
OK/Enter Button
Right
Navigation
Button
Selector Switch
Navigation Button
BUTTONS FEATURES
Volume + and - To move the cursor left and right, up and down.
Hold To clear/delete an entire field such as station name.
Transfer To write the changes and exit programming.
Down Navigation Button
Left
Navigation
Button
ANIMATION
IMAGE DESCRIPTION
Dial input/system function is being conducted.
A call is being made.
Busy status.
A secret call is being made.
A call is being received.
Call end (displayed when a call ends and the phone is in an off-hook
status).
Call recording.
Up Navigation Button
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tion menu to cancel FWD/DND when the selector switch is set in the left or right
position because the switch takes precedence over the access codes/function
menu.
14
BUTTON FUNCTION
Selector Switch
Left Users can set the phone to the call forward
state.
Center The default standby status. (Normal Mode)
Right This is set to “Do Not Disturb” or “Absent
Message Status”.
Navigation
Direction Key Users can edit the contents on the screen or
move between menu items.
OK/Enter
Users can select or save the item where a
cursor is placed in a menu mode.
Users can check the caller information
received from a station line during receiving.
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15
SMT-i5243 SETUP
INITIALIZING THE SMT-i5243
Initially the SMT-i5243 IP keyset will need to be setup to operate within the users
network.The Setup Menu is also used to make changes to the keyset, in the event
that the system information should change. The option chosen will be highlight-
ed.
The station numbers will be automatically set by the OfficeServ 7000 Series sys-
tems once the necessary information has been entered into the IP keyset. Enter ID
and password of the server, as described below to register the phone.
See your system administrator for specific Network and Server addresses. The
addresses necessary to set up the SMT-i5243 are:
• IP Address of Station
• Network Gateway Address
• IP Address of System’s main processor
• User ID
• Password
SETUP MODE [EXAMPLE OF SETTING MANUAL IP]
To set up the phone, power up the phone and wait for it to boot up. After booting
up, the display will show Easy Install Menu.
EASY INSTALL WIZARD
• On [1. Start Easy Install] screen, make sure the net-
work cable is connected to the LAN port of the
phone and then press the Next soft button.
• On [2. Setting Language] screen, select the lan-
guage and KeyPad Type and press the Next soft button.
• On [3. Setting Register Server] screen, set the Server IP (the phone system’s
IP address 192.xxx.x.200).
• Enter the station ID (example 3205). Enter the password (example 1234).
• Enter Server type OfficeServ (default); then press the Next Soft button.
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16
SETTING IP MANUALLY
• On [4. Setting Network Information] screen, set the Network Mode (exam-
ple Static). Enter the station IP address (192.xxx.x.195), Gateway (192.xxx.x.1),
and Subnet mask (255.255.255.0).
• Press Next soft button to skip [5. Setting VLAN].
• Press Next soft button to skip [6. Setting 802.1x].
• Press the Done soft button to complete the setup.
• Press the Yes soft button the complete the installation and reboot the phone.
SETTING UP EXTENSION LOGIN [HOT DESKING]
Hot Desking allows you to log in and out of your SMT-i5243 IP keyset without
rebooting.
• Press the Menu soft button, scroll to Phone soft button.
• Scroll to Phone Information and press OK button.
• Enter the administrator’s password (please contact your phone system admin-
istrator).
• Scroll to Extension Login then press OK button.
• Choose the ON option and press OK button. (Note: ON to allow, OFF to deny
hot desking).
• Press the OK button then Save soft button to complete the setup.
• When the phone restarts, enter the ID (eg; extension 2809) and password.
• Press the Login soft button to complete the login.
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CONFIGURATION MENU STRUCTURE
This menu is for administrator use and requires a password. The Configuration
Menu options are as follows:
1. EASY INSTALL
This option will guide you through setting up all required parameters for con-
necting the SMT keyset to your system.
2. PHONE INFORMATION
1. Version Info: Provides boot rom, software, DSP, and hardware version
information.
2. Network Info: Displays network mode, IP address of phone, network, and
gateway information.
3. MAC Address
3. NETWORK
Displays Static IP, Dynamic IP, PPPoE, NAT, 802.1x, VLAN (LAN), and VLAN (PC).
4. SERVER
1. Primary System:The main processor’s IP address.
2. System 1~3: Up to 4 server IPs can be set.
5. EXTENSION LOGIN
Allows the user to choose the option of permitting the phone either
login/logout from idle mode or only register to the server on power up. Once
the phone is placed into Extension Login mode, a display will show up to allow
you to enter any valid User ID and password. This function is also referred to
as hot desking (idle login).
6. VIDEO OPTION (OPTIONAL)
This option is used to set video parameters for using video phone features or
video services.This feature is optional.
7. SOFTWARE UPGRADE
One of the following methods can be used HTTP, TFTP, and USB.
8. FACTORY RESET
This option resets the SMT-i5243 to factory default settings.
9. PHONE RESTART
This option reboots the SMT-i5243 phone.
17
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SECTION 3.
FREQUENTLY USED FEATURE
OPERATION
18
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19
This section provides the basic operation of your Samsung Multimedia Telephone
SMT-i5243.
EXTENSION LOG IN & OUT [HOT DESKING]
If enabled, your SMT-i5243 telephone may require you to log in before making or
receiving calls. In these cases your telephone system administrator will provide
you with an extension number, password, and the feature code used to log out.
TO LOG IN
• Dial your extension number in the Server ID field.
• Use the Navigation button to move down to the
Password field.
• Dial your password in the password field (example
1234).
• Press Login soft button.
TO LOG OUT
• Dial the feature code provided by your administrator (for example 77).
PLACING CALLS
IMPORTANT: Put your phone in Normal (Overlap) Mode by pressing the
Menu button, select Settings soft button and then select Application Settings,
press OK, select Call, press OK, scroll to Dial Mode, change it to Normal (Overlap)
Mode by using the Navigation Button. If your phone is in Mobile Phone mode
(Enbloc) you must always press the Call soft button after dialing the digits to send
the call.
NOTE: All examples of making phone calls are based on the phone being set for
overlap dialing mode.
OUTSIDE CALLS - To place a call to an outside party:
• Lift the handset.
• Press an idle outside line button, line group button, or dial a line access code
to receive dial tone.
• Dial the telephone number.
• Hang up the handset when the call is completed.
NOTE: Frequently called telephone numbers can be added to the PhoneBook.
When making internal and external calls from AOM (programmable buttons) list,
press the AOM soft button to access the programmable button screens.Then use
the Navigation button to scroll to and highlight the desired programmable but-
ton. Press OK to complete the call.
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INTERNAL CALLS - To place a call to another extension at your location:
• Lift the handset.
• Dial the extension number or group number.
• Wait for the party to answer. If you hear a brief tone burst instead of ringback
tone, the station called is set for Voice Announce or Auto Answer. Begin speak-
ing after the tone.
• Hang up the handset when the call is completed.
NOTES:
1. If you have a DSS button assigned to an extension or station group, you may
press this button instead of dialing the number.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before you begin dialing.
SPEAKERPHONE CALLS - Your Samsung SMT-i5243 has full-duplex speaker-
phone capability. This feature is used for both internal or external calls.To activate
this feature:
• Press the Speaker button.
• Place an internal or external call.
• Press Speaker button to disconnect the call.
NOTE: The handset can be used at any time during the conversation. To resume
handsfree operation, press the Speaker button, and hang up the handset.
HEADSET CALLS - If a headset is connected to the phone, you need to press
the headset key to direct the call to the headset.The headset key will be lit.To use
the headset:
• Press the Speaker button.
• Place an internal or external call.
• Press Speaker button to disconnect the call.
NOTES:
1. If you need to switch between the headset and the handset during the call,
you need to place the call on hold first.
2. Headset key can be enabled or disabled in the Menu, Settings, Application
Setting, Headset.
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ANSWERING CALLS
OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS - To answer these
three types of calls:
• Lift the handset or press the Speaker button to answer on Speakerphone.
• Hang up the handset when the call is completed.
NOTE: The volume can be adjusted at any time by pressing the up and down but-
tons on your navigation button.
PLACING A CALL ON HOLD
Calls can be placed on System Hold or Exclusive Hold. A call placed on System
Hold can be picked up from any extension. Calls placed on Exclusive Hold can only
be picked up from the extension that placed them on hold.
SYSTEM HOLD - To place a call on hold:
• Press the Hold button. The Call button will flash green at your telephone.
• To take the caller off hold, press that button and the red flashing light will go
steady red again.
• Resume conversation.
EXCLUSIVE HOLD - To place a call on hold at your telephone so that other
users cannot answer it:
• Press the Hold button twice.The call button will flash green at your telephone.
• To retrieve the call, press the flashing red line button or press the line button
a third time.
NOTE: Internal calls are always placed on exclusive hold.
TRANSFERRING CALLS
You can transfer a call by notifying the party to which the call is being transferred
or without notification.
• While on a call, press the Transfer button then dial an extension number.
• Confirm you hear a ringback tone.
• Wait for the called party to answer and announce the call (optional).
• Replace the handset.
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22
TRANSFERRING WITH CAMP-ON
When you transfer a call to another station and receive a busy signal, you can
camp the call on to this station.Hang up when you hear the busy signal.The called
party is alerted that a call is waiting.
• Call another internal station.
• When receiving a busy tone, press the Func. soft button.
• Scroll to Camp On and press OK button (here ringback tone).Wait for party to
answer the call.
NOTE: If you receive No More Calls tone, that station has no button available to
receive another call. Press Transfer to return to the caller.
CALL WAITING
If an outside call is camped-on to your phone or another station is camped-on to
you:
• Your keyset rings and the call that is waiting (camped-on) flashes red.
• Press the flashing button to answer; the other call is put on hold automatical-
ly if your station has the Automatic Hold feature set. If not, you must press
Hold and then the flashing button or finish the first call and hang up;the wait-
ing call will ring.
• Lift the handset or press the Speaker button to answer.
NOTE: Intercom calls will not go on Automatic Hold.
CONFERENCE CALLS
To make a conference call while engaged in a conversation:
• Press the Conference button and receive conference tone.
• Make another call, either intercom or outside, press the Conference
button and receive conference tone.
• Make another call or press the Conference button to join all parties. You can
conference up to five parties (you and four others).
• Repeat the last step until all parties are added.
• Hang up to leave the conference call.
NOTE: When attempting to add another party to the conference and you
are not able to reach the desired person, hang up. Simply press the
Conference button again to return to the previous conversation.
To drop a party from your conference call:
• Press the Conference button and dial the extension or line number that is to
be dropped.
• Press the Conference button again to reestablish the conference.
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23
FORWARDING CALLS
You can forward your calls to another station, group of stations,or an external tele-
phone number. Program a destination for the type of forwarding you want by
moving the Selector Switch to the left and set the forwarding number for All,
Busy,No Answer, and Busy/No Answer.
OTHER FEATURES AND FUNCTIONS
VOLUME CONTROL - Vol button is used to adjust the volume of a handset,
speaker and ringing sound.
Volume Control of a Handset
• Adjusts the handset volume while busy (handset offhook).
• To increase the volume of a handset, press the top side [+] of the Vol button.
• To decrease the volume of a handset, press the bottom side [-] of the Vol
button.
Volume Control of a Speaker
• Adjusts the speaker volume while busy (handsfree).
• To increase the volume of a speaker, press the top side [+] of the Vol button
while ringing.
• To decrease the volume of a handset, press the bottom side [-] of the Vol
button while ringing.
Volume Control of a Ringing Tone
• To increase the volume of a speaker, press the top side [+] of the Vol button
while ringing.
• To decrease the volume of a handset, press the bottom side [-] of the Vol
button while ringing.
Volume Control of Key Tone
• To increase the volume of the key tones, press the top side [+] of the Vol
button.
• To decrease the volume of the key tones, press the bottom side [-] of the Vol
button.
NOTE: By pressing the Vol button in idle mode, the user can also adjust the key
tone volume.
Icon
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LAST NUMBER REDIAL - To redial the last dialed telephone number, when in
Function Mode, scroll to Last Redial, then press the Selection button in the
upper right corner of the phone.
PHONE BOOK BUTTON - Provides direct access to personal phonebook
(local to the phone) or company phonebook (required administrator set-up).
MESSAGE BUTTON - This function allows users to select which desired type
of messages is viewed. Users can select and view the following options: Voicemail
Messages, Station Messages, E-Mail (optional with IP-UMS only), and Short
Message Service (SMS). Short Message Service is similar to sending text mes-
saging [Function only supported on Samsung IP phones].
SERVICE BUTTON - Used to allow station users access to setting and editing
the scheduler (alarm clock) feature. Also used to connect the OfficeServ
Communicator when application is available (UC is optional).
MENU SOFT BUTTON - This menu displays the
following options:
NOTE: The Navigation button can be used to scroll
through these options.
1. PHONEBOOK: Maintains frequently dialed names and numbers in a
Phonebook. Search and initiate calls by: Speed Dial, Associated Names,
Telephone Numbers, Assigned Groups, or Previous Calls registered to your
phone.
2. CALL LOG: Provides direct access to a list of most recent calls, outgoing calls,
incoming calls, missed calls, and an option to delete/delete all (or clear) all
calls from the Call Log. Press the Navigation Right or Left button to display
only missed calls,incoming calls,or outgoing calls.The type of calls is classified
by icon.
3. MESSAGES: This function allows users to select which desired type of mes-
sages is viewed. Users can select and view the following options: Voicemail
Messages, Station Messages, E-Mail (optional with IP-UMS only), and Short
Message Service (SMS).Short Message Service is similar to sending text mes-
saging [Function only supported on Samsung IP phones].
4. CONFERENCE: Allows a user to setup a conference group to call multiple
parties simultaneously to join the conference call.
24
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25
BOTTOM ROW SOFT BUTTONS
HOME: The Home icon button function is used to return the phone to the main
default screen from the other display screens.
SERVICE: Allows a user to access additional services.These services require set up
by the system administrator.
PHONE: Allows the user to set many phone options for the phone such as ring
tones, background screens, languages, forward, DND, etc.
SETTINGS: This function allows the user to set the following option: Application
Set.,Call Forward,Absent Message,AOM Setting,Network Info., and Clear
User Set.
CALL LOG SOFT BUTTON - Provides direct access
to a list of most recent calls, outgoing calls, incoming
calls, missed calls, and an option to delete/delete all (or
clear) all calls from the Call Log. Press the Navigation
Right or Left button to display only missed calls, incom-
ing calls, or outgoing calls. The type of calls is classified
by icon.
BACK SOFT BUTTON - The Back soft button (only displayed for Missed calls
or Messages) is actually a toggle between the multi-purpose selection buttons in
the upper right side of the phone. When the station user has messages or missed
calls, the main screen show the Back soft button to display the status of all
Message types (Missed Calls, Voicemail, Station message, Email,and Short
Message). Pressing the Back button will change to Function button and display
features. Pressing the Function soft button again will display the 99 buttton AOM,
and pressing the AOM soft button will move to the HomeBuddy screen (option-
al). Pressing the HomeBuddy soft button will return to the Function button.
FUNC. SOFT BUTTON - This function allows a user
one touch easy access to many of the system features.
When pressed, the following options are displayed: Last
number redial, Save/Repeat, Speed Dial, Directory, VM
Message, Station Message, Page Pickup, Direct Pickup,
DND, In/Out Group, Status Message, Hold pickup, Page, Meet me Page, OHVA
Block, Group Pickup, and My Group Pickup. The Navigation button can be used
to scroll up and down the list of features under the Func. button.
NOTE: EXE/SECR MSG is displayed only when the phone is programmed for
Boss/Secretary feature.
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26
Example of using the Last Number Redial feature:
• When in Function Mode, scroll to Last Redial, then press the Selection but-
ton.The last number called from the phone is called.
NOTE: For detail operation of the list of features under the Func. soft button,
please refer to the System Features section of the user guide.
AOM SOFT BUTTON - This function is used to dis-
play all 99 programmable feature buttons of the phone.
The Navigation button can be used to scroll up and
down the list of 99 programmable feature buttons
under the soft AOM.
Example of dialing a Speed Dial Number using the AOM function:
• Press the AOM soft button, scroll to desired Speed Dial, then press Selector
button.The number is called from the phone.
NOTE: Some programmed features such as speed
dialing and DSS buttons can be used to process
calls; other programmed buttons such as Call but-
tons can only be viewed.
The soft AOM button can also display status indications for station keys, trunks,
voice mail messages, etc.
Example of programming a DSS button on the soft AOM:
• Press the Menu soft button.
• Press the Settings soft button then scroll to Application Setting, and press
OK.
• Scroll to AOM Setting and press OK.
• Scroll to soft AOM button to program (for example: 4).
• Press the Edit soft button (the display will show feature).
• Scroll to the feature option (for example: DSS).
• Move down and enter the extension number (for example: 2003).
• Move down, use the dial pad to enter name (for example: John Dow).
• Press the Save soft button to exit and save the setting.
OK/ENTER BUTTON - This function is used to enter, save or complete the
selected option in the display.
SPEAKER BUTTON - This function is used to go on and off hook in the hands-
free speakerphone mode.
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LCD POWER SAVING FEATURE
SMT-i5243 LCD display has a power saving feature.The display will be automatical-
ly turned off after the pre-defined time.The default time setting is 08:00 to 18:00.
Users can change the period to meet their needs.
The display will automatically go dim after some inactivity during this pre-defined
time. The default dim time is 30 seconds but users can adjust it. The display will
automatically turn on with any user activity or incoming call.
To change the LCD power saving setting, press Menu,Phone,Screen,LCD Power
Saving.
•LCD Dim: The display will go dim after the defined time. Default time is 30
seconds.
•LCD Dim Level: The display can go to one of the three dim levels.The default
level is High.The display will turn off or go dark after the dim time if the level
is set to off.
•LCD Off: The display will be turned off with the defined time. The default
setting is “User Configuration” with “On Start Time: 08:00 and ON End Time:
18:00”.
27
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SECTION 4.
PHONE FEATURES
28
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29
BASIC MENUS
The basic menus screen is displayed if you select the Menu from the soft menu at
the left bottom of a idle screen. Using the Navigation button, move to a desired
function, and press the OK button to execute the function.
SOFT BUTTON STRUCTURE
MENU SOFT BUTTON
Button Sub-Item Description
Call 01. Phonebook Provides the function to save, search and
register a phonebook.
02. Call Log Shows all information on inbound/
outbound calls and missed calls.
03. Messages Enables the creation/saving and
sending/receiving of a message.
04. Conference Supports a conference call.
Service 01. Buddy List
The user can view the buddy list registered
by a user, or add the data (optional, requires
OfficeServ Messenger).
02. Buddy Setting
The status of a user who logged into the
presence server can be changed (optional,
requires OfficeServ Messenger).
03. Video Contents
The user can view and play the Video
Contents of the Video Contents Server
(optional).
04. Scheduler The user can register and manage his
schedule.
05. XML Browser
The user can search and use the informa-
tion provided from the XML browser server
(for future use).
Phone Allows the user to set many phone options for the phone such as
ring tones, background screens, languages, etc.
01. UC Dial: Right Options are DND and Absent Message.
02. Screen Options are Display Time,Font, and LCD
Power.
03. Sound Options are Volumes,Ring Tone, and Key
Tone.
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30
Button Sub-Item Description
Phone (Continuation) 04. Language Options are English and Korean.
05. Security Change Password,Dial and Phone
Lock.
06. Phone Information
Easy Install: Used to register and
authenticate the phone to the server.
Phone Information: Includes Version
Info, Network Info, and MAC Address.
Network: Options are Static IP, Dynamic
IP, PPPoE, VLAN (LAN Port), VLAN (PC
Port), 802.1x.
Server: Used to register the phone to
one or more Servers. Options are
Primary, System 1, System 2, System 3.
Extension Login: Used to log phone on
and off (Hot Desking).
S/W Upgrade: Upgrade Server, Upgrade:
used to upgrade software on phones.
Factory Reset: Used to default the
phone settings.
Phone Restart: Used to reboot the
phones.
License: Display the licensing policy.
Settings
Note: All options are not
explained in this manual.
The options are initiative
and menu driven for an
easy, user friendly menus
to guide you through
navigating the Setting
Menu Options.
This function is used to allow station users to set application
settings,call forwarding,absent messaging,AOM setting,view
station network information,view phone firmware or initialize
the phone. Other settings include the following:
01. Application Setting
Options are Call,Video Call,Short
Message,Station on/off,AOM Setting,
Extension Login, and Headset.
02. Call Forward
Options are Not Use,All,Busy,No
Answer,Busy/No Answer,DND, and
Follow Me Status.
03. Absent Message
Used to leave station messages in
display informing other internal parties
of your status when your station is called.
04. Network Information Used to view the current network
settings.
05. User Data
Management
Options are Clear User Settings, Export
Phonebook to USB, Import Phonebook
from USB.
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CALL MENUS
31
Item Sub-Item Description
01. Phonebook
Personal Phonebook
All Shows the entire list of phone numbers
stored in the phone.
Unassigned This is a list of number that are not
assigned any group.
Home Returns to the phone main screen.
Search Allows a user to search for a registered
phone number by name/number.
New
Saves a phone number or group name; and
allows a user to specify a speed dialing
number and ringtone.
Edit Group Allows a user to delete/delete all the
phone numbers saved in the phone.
Back Used to move back one menu screen.
02. Call Log Home Retuns to the phone main screen.
Call Used to make a callback from the call log.
Save This is used to save entries from call log to
phonebook.
Edit Mode This is used to delete entries from the call
log.
Back This is used to to move back one menu
screen.
03. Messages Voice Mail (0) Allows a user to retrieve voice mail
messages from the mailbox.
Station Message (0) Allows a user to retrieve station messages
(internal) from another user.
Email (0)
Allows a user to to view how many e-mail
messages have been received via IP-UMS
(optional).
Short Message (0)
Allows a user to retrieve and send internal
short messages (SMS) like text message to
other internal phones. [Not Supported Over
Networking]
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