Onvif Sharx Security HTNC4403DM User manual

Quickstart Guide
Sharx Security HTNC4403DM
Full HD 60 fps ONVIF PoE IP Camera
Manually adjustable dome with motorized 3 X zoom and IR night vision
Full setup support is included with your purchase. We would be glad to call you to walk you through these
steps if you like. Just email [email protected] for an appointment or use our online chat

Quickstart for use with a Sharx Security NVR
Note: The following is for customers having purchased a package deal of NVR + cameras. If this does not
apply to you please skip to the next page Quickstart for use with a PC or Quickstart for use with a Mac.
1. NVR power up
The NVR comes with a power cord and mouse. A monitor and cable for the monitor are not included but
would be helpful. If not available, see step d) below to use Internet Explorer or Safari instead of a monitor.
a) Connect the NVR to your monitor with standard 15 pin cable or HD TV with HDMI cable
b) Connect the NVR to power with the included power cable and turn on the power switch in the back
c) After power-up and connecting the mouse to the NVR’s front USB port, you can use the mouse to
log in to the NVR. The initial username and password are both admin.
d) Optional: You can connect the NVR’s WAN port to your router with a Cat5e or Cat6 cable
Then you can find the NVR’s IP address by looking in your router’s list of attached clients or by using
the “SmartManager” PC software that’s downloadable from www.sharxsecurity.com/support_page
Typing this IP into your browser gains you access to the NVR viewing or setup menu. Any browser
works for setup. Video requires a PC with Internet Explorer or a Mac with Safari. For the first time,
start Internet Explorer with admin privileges to allow downloading of the ActiveX, Java and codecs.
2. Camera power up
a) Place the camera on a flat surface and use the included torx wrench to loosen the 4 immediately
visible screws at the top, then carefully lift up the dome cover and place it next to the camera.
Do not remove the protective film until final installation. Also keep the dome cover safety strap.
b) Connect a Cat5e or Cat6 cable from the camera’s network jack to one of the NVR LAN ports
Once connected, the NVR will power up and find the camera and make both live and recorded video
available for display using the NVR’s attached monitor. You can use the NVR’s PTZ menu to adjust the
zoom level. The camera will then adjust the focus automatically but you can also adjust it by clicking on the
focus icons. The viewing angle is adjusted by rotating and/or tilting the lens gimbal / turret manually.
3. Optional: Direct login to a camera’s full user interface through the NVR
Assuming that the camera is connected to the NVR’s network port labeled LAN1, the camera’s full user
interface is available by adding :50000 to the end of the NVR’s IP address. Initial username and password
for the camera are also both admin. The camera on LAN2 uses port :50001, LAN3 uses :50002, etc
Note: All browsers allow access to the most commonly used setup options. For control over all the most
detailed camera settings you would use Internet Explorer. On Windows 10 (or a Mac with Parallels or
Bootcamp) you can start Internet Explorer by right clicking on the Windows start icon at the bottom left,
then selecting “Run…” and typing “iexplore”. You must be logged in as an administrator of the PC.

4. Phone/tablet app: The free “Titanium Mobile” NVR app for iOS and Android
You can download the “Titanium Mobile” app from the Apple app store or Google Play store for free.
The following assumes you connected the NVR’s WAN port to your router as described in item 1.d) above.
Most routers require you to take specific steps to enable remote access. This can be done in one of 2 ways:
1) Enabling the router’s “DMZ” or “Default Server” feature for the NVR
Or
2) Forwarding these specific TCP ports to the NVR: 80, 9350, and 50000-50015
Your Internet provider or router manufacturer can help with these steps, or you can check with us.
Then you either need the NVR’s initial DVRNS ID or your router’s IP address. The DVRNS ID is available if
you log in to the NVR with the attached monitor or with a browser and the NVR’s local IP. You can find the
DVRNS ID if you go to setup, then network, then the DVRNS menu. The initial DVRNS ID usually has 6
letters or numbers but you can register your own ID if you like.
In the Titanium Mobile app, you would go to the “Device” menu, then click on the + icon at the top right
corner, and select “DVRNS”. You would then fill the blanks as follows:
-Name: anything you like
-DVRNS ID: the ID that you got from the NVR’s network menu
-Login ID: admin
-PW: admin (until you change your NVR’s login password)
If you don’t have internet or only want to view the NVR on your local network then you can add the NVR in
the app’s device menu by selecting “Static” instead of DVRNS and then using the NVR’s IP address. And if
you had trouble finding the IP address on your network you can try the app’s “Discovery” menu.

Then you click on “NEXT” at the bottom, and assuming that everything is correct you end up back in the
devices menu with the name of your NVR listed as an available device. The back arrow at the top gets you
back to the main menu.
Once the device is added in the app, you can click on “Live”, then select your device, and click on “Connect”
at the bottom and you will see your first 4 cameras. For live viewing you can select 2, 4, 8 or 16.
If you double tap on a camera you will see that one by itself. You can zoom in or better yet, use the phone
sideways. If you hold your finger on the display all menus disappear for an edge to edge landscape display.

The app will also allow you to adjust the zoom level. When viewing a single camera by itself there is a PTZ
icon at the bottom right. This icon opens a PTZ menu that has options for zoom, focus, iris and other
options including “smart focus” which is the camera’s autofocus option
The playback menu can show 1, 2, 4 cameras at a time. The green slider at the bottom can be moved to the
desired playback time. This is very useful to skip back for a few minutes or hours.
In playback mode you can also keep the finger on the image and then the extra menus disappear.

To play back a specific time and date, the “time search” option in the main menu shows a calendar
interface where you select the desired date among the highlighted available days, then scroll down to
select the time, minutes and seconds of the start time
The “change” icon at the bottom of the playback menu switches to a menu for forward / backward play
and pause. When paused, the “speed” icon switches the forward / backward icons from next frame /
previous frame to first / last frame. This allows frame by frame analysis of the recorded video. If your
application requires it, the camera’s direct setup menu allows a 60 fps capture mode to be selected.
In play mode, the speed can be selected from 1 to 64 times if you tap on either the forward button or
backward button and then tap on the tiny plus or minus icons that appear above and below the selected
speed. In the example below, a 16 x forward speed is selected. Or hold your finger on the image to remove
the bottom row of menus for a much closer look at the video.
This covers the most common features of the NVR and app. The camera and NVR can also be set up to
detect events. For example, motion detection, external alarm input, video content analysis (someone
crossing a line or entering an area). Then the app can send push notifications to your phone and allow you
to view the corresponding video. Please contact Sharx Security for assistance with the advanced features.

Quickstart for use with a PC and no NVR
1. Camera power up
When not used with the Sharx Security NVR, the camera can be powered by PoE, 12 V DC or 24 V AC. Any
802.3af compatible PoE injector or switch would work. One example is the PSW4824-POE from L-Com.com
a) Place the camera on a flat surface and use the included torx wrench to loosen the 4 immediately
visible screws at the top, then carefully lift up the dome cover and place it next to the camera.
To keep the dome cover free of finger prints do not remove protective film until final installation.
b) Connect a Cat5e cable from the camera’s network jack to your PoE power source, then another
Cat5e cable from your PoE power source to your router. Or connect the camera directly to the
router and connect a 12 V or 24 V AC power supply to the camera using by using the included 2 pin
terminal connector and plug it in to the camera’s power jack (next to the ethernet jack)
Then download “SmartManager” from the support section on www.sharxsecurity.com and this PC
software will automatically find the IP address for all HTNC series cameras on your network.
2. Login to the camera’s full user interface using Internet Explorer
Note: All browsers allow access to the camera’s commonly used setup options. For more detailed control
as well as zoom / focus you would use Internet Explorer. On Windows 10 you can start IE by right clicking
on the Windows start icon at the bottom left, then selecting “Run…” and typing: iexplore
Then type http:// followed by the camera’s IP address into the address bar. Be sure to use an administrator
account on your PC to allow the installation of the camera’s ActiveX when you click on “Live View”. The
initial username and password are both admin. To adjust zoom, click on the icon highlighted below:
This pops up the Lens control menu shown below that allows you to adjust the zoom ration with a slider.
The focus is adjusted automatically, Uou can override it with the focus control slider. The viewing angle is
set by rotating and/or tilting the black plastic lens gimbal / turret (for more detail see next section).

Physical installation / mounting
At a minimum the camera needs a Cat5e or Cat6 network cable for data transmission to your router
or Sharx Security NVR. Power can be provided to the camera over the same cable using the PoE (power
over ethernet) feature, or the camera can be powered with a separately purchased 12 V DC or 24 V AC
power supply. You can use a network cable with pre-attached RJ45 connectors or you can attach your own.
For operation in very cold environments an optional 24 V AC power supply can be used to power
the camera and its built in thermostatically controlled heater. PoE or 12 V DC cannot power the heater.
Optionally, you can also connect cables for integration with a burglar alarm or specialized sensors
such as flood or freeze sensors, or an amplified microphone or speaker. All wires go in to the camera using
the grommeted hole in the camera case. You can remove the black rubber grommet, route cables through
it, and then press it back into place with all wires already going through it. Note: If the wire(s) are not going
into a hole in the wall, you would break open the cable channel on the back of the camera and route the
cables towards the bottom of the camera. For cables intending to go upward you’d form a drip loop first
pointing down and then up so that moisture does not get into the camera through the cable channel.

Parts and Description (Standard model, equipped with IR LEDs)

HTNC4403DM camera mounting dimensions:
See the diagram below or the included template sheet for the exact dimensions of the
HTNC4403DM network camera mounting holes and network cable grommet hole.
2.2 Mounting
The camera can be mounted directly to an indoor ceiling or under an eave outdoors. With special care it
can also be professionally installed directly to a wall outdoors. Yet another mounting option is to use the
optionally available Sharx Security HDB wall bracket to mount the camera to a wall facing down, or to allow
connection to conduit. For indoors, there is also the optional Sharx Security HCS ceiling mount that allows
flush mounting to a recessed ceiling with only the clear part of the dome showing.
When mounting the camera to an outdoor wall it is very important to pay special attention that the screws
go in perfectly straight. Otherwise the rubber washers on the screws might not seal properly against the
base of the dome, allowing water ingress causing damage which would not be covered by warranty.
IMPORTANT: When mounting the camera outdoors to a wall, you’d use pliers to open up the cable channel.
This channel must face downward, so that the cable emerges from the camera going down. Be sure to
form a drip loop in the cable with an initial downward direction if the cable ultimately needs to go in the
upward direction for your outdoor installation.

Warning: The weight is approx 3 lbs (1.3kg). Check whether the wall or ceiling to which the
Dome Camera is installed is strong enough to hold the camera. If not, the Dome Camera could fall, causing
injury. A screw hole is provided for an optional safety wire (not included). The dome cover has a safety
strap so that it wouldn’t fall when the dome is detached from the base during installation.
Indoor recessed ceiling tiles are too soft to hold the camera by itself. Sharx Security offers an optional flush
mount for recessed ceilings that works in this situation. The Sharx Security part number is HCS.
To mount the camera without the wall bracket HDB or recessed ceiling mount HCS follow this sequence:
1. Use the template sheet or dimensions on the drawing to mark the hole locations on your mounting
surface
For wood or plastic surfaces, optionally use drill with 1/8” drill bit to start the holes for the self-tapping
screws. For sheet rock, plaster, brick, or concrete use a 5/16” masonry bit to drill holes for the plastic
wall anchors and then tap them into place. Note: for soft recessed ceilings use optional mount HCS.
2. Completely loosen the 4 torx screws for the dome cover and gently remove the dome. The dome will
still be attached with the safety strap. Do not remove the plastic film cover protecting the dome.
3. Holding the base against the surface, route your ethernet cable and other optional cables through the hole
grommet, then use the included self-tapping screws with their rubber o-rings to mount the camera. For
outdoors installations it is very important that the cable channel is opened and faces downwards, and that
the screws go in perfectly straight so that the rubber o-rings can provide a weatherproof seal.
4. Plug the cables into the corresponding internal connectors. If you’re not in a cold climate you can use
needlenose pliers or your fingernails to pull out the white plastic connector that’s plugged into the
connection labeled “Heater”. Do not pull the cable.
5. Adjust the viewing direction by gently turning and moving the lens gimbal assembly. Do not touch the
optical surface of the lens.
6. Re-attach and lock the housing cover with the 4 torx screws.

Detailed diagram for HTNC4403DM (note the o-rings which are mandatory for outdoor installations):


Notes on adjusting the 3-Axis Gimbal
The gimbal / lens turret mechanism has these rotation limits. During adjustments you’ll notice the
stops. Do not force it past these limits.
• Z-Axis: Rotation
o
355
• Y-Axis: Tilting
o
70
• X-Axis: Panning
o
355
Note: The camera can be mounted to a ceiling or under an eave looking at a downward angle, or mounted to
wall looking straight ahead or angled. If you find that in your preferred installation the image is upside down,
you can either rotate the lens turret 180 degrees or use the camera’s setup menus to rotate the image right
side up. For outdoor wall installations the cable channel must point down to prevent water ingress.
If a fixed viewing direction is not sufficient and if you need motorized pan/tilt in addition to zoom, Sharx
Security offers the matching full pan/tilt/zoom HTNC4420PTZ model.
2.3 Connections

No.
Connector Name
Description
1
MicroSD Slot
Hinge-lock type MicroSD memory slot
2
Service Monitor Port
For optional Service Monitor device (not included)
3
Audio In & Out Port
Audio Input and Output, Stereo Jack
4
Alarm In & Out Port
Alarm Input and Output, 4pin terminal.
Pin1,2: Alarm In #1,#2, Pin3:GND, Pin4: Alarm Out
5
Main Power
Main Power, 2 pin terminal,
Pin 1: +12 VDC/24 VAC, Pin2: GND/24 VAC
6
RJ-45 port
Ethernet, RJ-45 port 10/100Mbps with PoE
• MicroSD memory slot on the Board
Card Slot for Micro SD memory: Socket J2
Note: this is a very delicate hinge-lock socket. To open, insert finger nail gently into the slot and push it
very slightly towards the center of the camera. This will loosen the lock and allow you to flip up the hinge.
Then slide the card into the slots on the hinge with contacts facing down and lettering facing up. Gently
push the card into the slot until It clicks into place. Then you would close the hinge and then gently push
the hinge back towards the outside edge of the camera so that it locks.
• Connecting to the RJ-45
Connect a standard cat5e or cat6 cable to the RJ45 network port of the camera. The other end
generally connects to a router, network switch or NVR. If you use a PoE switch or Sharx Security NVR with
PoE feature then you don’t need to connect power, unless the camera is installed outdoors in a very cold
climate and you need the heater which is powered by 24 V AC only.
• Connecting Alarms
IN#1, IN#2 (Alarm In): You can use external devices to signal the network camera to react on
events. Mechanical or electrical switches can be wired to the IN#1, IN#2 (Alarm In) and GND (Ground)
connectors.
GND (Ground): Connect the ground side of the alarm input and/or alarm output to the GND
(Ground) connector.
OUT (Alarm Out): The network camera can activate external devices such as buzzers or lights.
Connect the device to the OUT (Alarm Out) and GND (Ground) connectors.
• Connecting the Power
If not using PoE, connect the 12VDC or 24VAC power as noted above.
- Be careful not to reverse the polarity when connecting the power cable.
- A network switch with PoE (Power over Ethernet) can also be used to supply power to the camera.
Note: The standard 20 W heater will only operate properly with 24VAC since PoE is limited to 15 W.
A lower power 3.5 W heater can be substituted for volume customers with special requirements.
This low power heater can be powered by 24VAC, 12VDC, or PoE power source.
For total power consumption details, refer to the Appendix, Product Specifications.

• Heater Kit installation (optional on some models, already factory installed for HTNC4403DM)
(a) The heater element is installed in slot A. Cables should face upwards with the heater pointing
towards the center. Note: This is already factory installed for the HTNC4403DM model.
(b) Connect the plug to the connector B (J14) on the main controller board.
Note: To save power for climates that don’t need the heater, and to make sure that the camera can
be used with standard 802.3af PoE switches and injectors, the camera is shipped with the heater
connector detached from J14. You can simply plug attach it if you are operating the camera in a
very cold climate and have a high power PoE+ switch or injector or are using 24 VAC to power the
camera.
Standard factory installed high power heater
Power Supply
24VAC, high power PoE
Power Consumption
20 Watt
Heater On
at
o
41
F (
o
5
C)
Heater Off
at
o
59
F (
o
15
C)
Optional low power heater (only available for large volume custom orders for special applications)
Power Supply
24VAC, 12VDC, PoE
Power Consumption
3.5 Watt
Heater On
at
o
59
F (
o
15
C)
Heater Off
at
o
77
F (
o
25
C)

2.3.1 Network Connection & IP assignment
The Sharx Security HTNC4403DM can be used with a router, or completely standalone, or with a Sharx
Security or other brand of ONVIF compatible NVRs (network video recorders).
When used with a Sharx Security NVR there is no need for any IP configuration. Simply plug it in one of
the NVR’s available network jacks, and the NVR will recognize and automatically display and record it.
When used with a router, the HTNC4403DM is shipped configured to ask the router for an IP address. To
find this IP you can either check the router’s list of attached devices (and then reserve the IP) or you can
use the SmartManager software to find or change the camera’s IP address. SmartManager for PCs can be
downloaded from the support section on the Sharx Security web site www.sharxsecurity.com
When used totally standalone it might make more sense to use the camera’s default fixed IP since there
would not be another device to supply an IP address. This can be done either by using the camera’s
hardware reset switch to set it to the factory default IP of 192.168.30.220, or you can use SmartManager
software for more detailed configuration or to reset the camera to all defaults.
Running SmartManager should find the camera on your network as shown above. Select the camera on the
list and richt click the mouse, and you’ll see the pop-up menu shown below.
Select Assign IP Address. The Assign IP window will display. Enter the required IP address.

In the example below, the camera is being set up for an IP address of 192.168.0.201, with a common subnet
mask of 255.255.255.0 and a gateway (router address) of 192.168.0.1
Typically the first 3 sets of digits in the IP address and the router will be the same
Note: if the camera is currently set to an IP address that is inaccessible from your router’s subnet and you
wish to set the camera to DHCP to get an automatically assigned IP address, then you would proceed in 2
steps:
1) Set the camera to a fixed IP within your router’s subnet (i.e. sharing the first 3 sets of digits) and
click OK
2) Open this menu again, this time check the checkbox for “obtain IP address via DHCP” and click OK
For example, after a reset to all factory defaults the camera’s default IP is 192.168.30.220. If your router
uses 192.168.1.xxx for its subnet, you would first set the camera to 192.168.1.220, then enable DHCP as a
second step, and the camera would then be able to obtain an automatically assigned IP that starts with
192.168.1 from your router.