Orcomm ORC-E3 User manual

INSTALLATION MANUAL
ORC –E3 (v1.1)
Contents:

Installation:
1.. Mounting the External Panel
Cut hole in wall 175 x 410 x 55 mm Drill 4x (5mm) holes and insert raw plug
Flush only
2.. Fixing to wall 3.. Connecting cables
Insert and screw to wall Connect the power cable to 12V DC PSU
with minimum 4 fixings Insert Ethernet Cable
4.. Fix External panel to back box with 4 No. security screws

Warranty:
Orcomm provides warranty for its Door Entry products against defects due to
workmanship or materials but does not cover the damage due to; normal wear, abuse,
improper maintenance, disassembly of parts, scratches to the finish (considering normal
wear), attempted repair, natural disaster and force majeure.
This warranty excludes, among other items; installation, providing access to products
(scaffolding, lifts, etc) and special incidental and consequential damages. (Loss of revenue
/ profits, damages to property or other miscellaneous cost not previously mentioned.
Subject to conditions as set forth by the “conditions of warranty” and as set forth
hereunder, the purchaser receives the warranty for the applicable period of 2 years.
Conditions of warranty:
This warranty covers products within their intended or normal use as defined by the
following:
Operation conditions are in accordance with the information on the product and its
packaging.
The warranty periods starts from the date of invoice.
The products have been properly installed and operated in accordance with the
manufacturer’s instructions.
Adequate records of operating history are retained and available to the manufacturer for
review. We will have access to the defective product. If the product or other components
become suspect, then we have the right to evaluate the lighting system with the
assistance of a third party. Ambient temperatures never exceed the operating
temperature range -10’C to +40’C Relative humidity in the installation never exceeds the
IP rating of the product, if any is provided.
Products are not subject to more than 50,000 switch cycles.
The electrical installation in which the product operates is not subjected to voltage
fluctuations in a range exceeding 230V + - 10% Labour cost for (de) –Installation of the
products are not covered under the warranty.
Warranty Claims:
Warranty claims have to be reported to us within 20 days of discovery, specifying the
following the information.
Details of the failed product. (Part code and batch number) Installation and invoice dates.
Detailed description of the problem, with number and percentage of failures. Application,
hours used and estimated number of switch cycles.
Orcomm | Victor Way | Radlett Road | St Albans | AL2 2FL | www.orcomm.co.uk

This product complies with all basic requirements and other relevant provisions of the
1999/5/EC directive. For the full wording of the Declaration of Conformity can be found
on our website at www.orcomm.co.uk
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
The company is the holder of the ISO 9001:2009 certificate. All development, production
and distribution processes of the company are managed by this standard and guarantee
a high quality, technical level and professional aspect of all our products.
Maintenance of devices
Keep the surface clean with a dry cloth or appropriate metal cleaner.
Do not use benzene, thinner or organic solvents such as gasoline to clean, these solvents may cause
damage to the machine casing or the surface of machine and change colours.
We cannot be held liable for electrical supply conditions, including spike, over voltage / under voltage
and ripple current control systems that are beyond the specific limits of our products and those
defined by relevant standards.
Return Policy:
Buyer must pay return shipping charges under all circumstances, even if the item is defective.
Seller will promptly ship the replacement at no charge.
We do not provide any refunds. In extremely rare circumstances, if we do decide to provide a refund,
there will be 20% restocking fees. Items sold as is will not be covered by this policy, in which case it will
be clearly stated in the item description.
Shipping & handling charges are non-refundable.
Short-shipments, DOA (Dead on Arrival) and deviation products must be reported within 5 days from
the delivered date.
Returned items must not have any signs of abuse or intentional damage.
We carefully inspect returned items upon receipt before issuing refunds, credits or exchanges. Lights
which are used for a purpose other than which they were designed for, or have been altered in any way
that would be detrimental to the performance or life of the product or misapplication, misuse,
negligence or accident will not be covered.
Please keep all packaging, documentation, packing list, etc. that came with your order. These will be
used to verify claims if there are any problems with your order