oticon Oticon Xceed Series User manual

Instructions for use BTE SP
BTE UP
Oticon Xceed
Oticon Xceed Play

Model overview
This booklet is valid for Oticon Xceed and Oticon Xceed Play
in the following hearing aid models:
BTE SP (Battery size 13)
BTE UP (Battery size 675)
FW 8
Oticon Xceed 1 GTIN: (01) 05707131357571
Oticon Xceed 2 GTIN: (01) 05707131357564
Oticon Xceed 3 GTIN: (01) 05707131357557
FW 8
Oticon Xceed Play 1 GTIN: (01) 05707131357540
Oticon Xceed Play 2 GTIN: (01) 05707131357533
LED light for visual indication. Helps caregivers, parents, and teachers to
operate the hearing aid and to give instructions on relevant functions and
modes (see relevant information throughout the booklet).
208054CA-US / 2019.07.04 / Firmware 8.0
208054CA-US / 2019.07.04

Intended use
The hearing aid is intended to amplify and transmit sound to the ear and
thereby compensate for impaired hearing within moderate-to-severe to
profound hearing loss. The hearing aid is intended to be used by adults,
children and infants.
IMPORTANT NOTICE
The hearing aid amplification is uniquely adjusted and optimised to your
personal hearing capabilities during the hearing aid fitting performed by your
hearing care professional.
Introduction to this booklet
This booklet gives you guidance on how to use and maintain your new
hearing aid. Please read the booklet carefully, including the Warnings
section. This will help you to get the most out of your new hearing aid.
Your hearing care professional has adjusted the hearing aid to meet your
needs. If you have additional questions, please contact your hearing
care professional.
About Start-up Handling Options Tinnitus Warnings More info
For your convenience, this booklet contains a navigation bar to help you
easily navigate through the different sections.

Wireless accessories 28
Other options 30
Tamper-resistant battery drawer 32
Tinnitus
Tinnitus SoundSupport™ (optional) 34
Guidelines for tinnitus sound generator users 35
Sound and volume adjustment 36
Limitation on use time 39
Warnings
Tinnitus SoundSupport warnings 42
General warnings 43
More info
Troubleshooting 48
Water and dust resistant (IP68) 50
Conditions of use 51
Technical information 52
Warranty 57
Your individual hearing aid settings 58
Sound and LED indicators 60
Table of contents
About
Hearing aid parts and functions 8
Identify left and right hearing aid 10
MultiTool for handling batteries and cleaning 11
Start-up
Turn the hearing aid ON and OFF 12
When to replace the battery 13
How to replace the battery 14
Handling
Put on the hearing aid 16
Caring for the hearing aid 17
Flight mode 20
Options
Optional features and accessories 21
Change program 22
Change volume 23
Mute 24
Use the hearing aid with iPhone and iPad 25
Pair with iPhone 26

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About Start-up Handling Options Tinnitus Warnings More info
Hearing aid parts and functions
Volume button
Change volume
and mute
Push button
Change program,
flight mode
LED (optional)
Program, volume,
and battery status
Nail grip
Open the
battery drawer Battery drawer
Contains the battery and
functions as an on/off switch
Sound hook
Tube
Brings sound
into the ear
Mould
Holds the
hearing aid
in the ear
Sound out
Microphone
openings
Sound in
About
The handling of BTE SP and BTE UP is the same. Therefore the
illustrations in this booklet only show the BTE SP.

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About Start-up Handling Options Tinnitus Warnings More info
Identify left and right hearing aid
It is important to distinguish between the left and the right hearing aid
as they may be programmed differently.
You can find left/right colour indicators in the battery drawer. Indicators
can also be found on the moulds.
A RED indicator marks
the RIGHT hearing aid
A BLUE indicator marks
the LEFT hearing aid
IMPORTANT NOTICE
The MultiTool has a built-in magnet. Keep the MultiTool at least 30 cm away
from credit cards and other magnetically sensitive devices.
MultiTool for handling batteries and cleaning
The MultiTool contains a magnet that makes it easier to replace the
battery in the hearing aid. It also contains a brush and wire loop for
cleaning and removing earwax. If you need a new MultiTool, please
contact your hearing care professional.
Brush
Wire loopMagnet

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About Start-up Handling Options Tinnitus Warnings More info
Turn the hearing aid ON and OFF
The battery drawer is used to turn the hearing aid ON and OFF. To save
battery life, make sure your hearing aid is turned OFF when you are not
wearing it. When you turn ON the hearing aid, it will play a jingle. When
you turn it OFF, it will play four descending tones.
If you wish to return to the standard settings of the hearing aid, simply
open and close the battery drawer.
Optional LED
Two long green flashes indicate that the hearing aid is turned on.
Turn ON
Close the battery
drawer with
the battery
in place.
Turn OFF
Open the
battery drawer.
Start-up
When to replace the battery
When it is time to replace the battery, you will hear three alternate
tones repeated in moderate intervals until the battery runs out.
Three alternate tones*
= The battery is running low Four descending tones = The battery has run out
Battery tip
Keep a spare battery on you at all times to ensure your hearing aid
always works.
Optional LED
Continuous orange flashes indicate low battery.
* Bluetooth® will be turned off and it will not be possible to use wireless accessories.
Note: Batteries need to be replaced more often if you are streaming to your hearing aid.

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About Start-up Handling Options Tinnitus Warnings More info
How to replace the battery
2. Uncover 3. Insert
Fully open the
battery drawer.
Remove the battery.
Remove the sticky
label from the +side
of the new battery.
Tip:
Wait 2 minutes for the
battery to draw air to en-
sure optimal functioning.
Insert the new battery
into the battery drawer.
Make sure the + side is
facing up.
Insert it from above,
NOT from the side.
1. Remove
MultiTool
Close the battery drawer. The
hearing aid will play a jingle through
the earpiece.
Hold the earpiece close to your ear
to hear the jingle.
The MultiTool can be used to change
the battery. Use the magnetic end to
remove and insert batteries.
The MultiTool is provided by your
hearing care professional.
4. Close Tip

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About Start-up Handling Options Tinnitus Warnings More info
Handling
Put on the hearing aid
The mould is custom-
ised for you and fits
your ear shape. The
moulds are unique for
the left or the right
ear.
Gently pull your ear
outwards and press
the mould in the
direction of the ear
canal, twisting it
slightly.
Place the hearing aid
behind your ear.
Step 1 Step 2
Caring for the hearing aid
When handling the hearing aid, hold it over a soft surface to avoid
damage in case you drop it.
Clean the microphone openings
Use the brush of the MultiTool to
carefully brush debris away from the
openings. Carefully brush the surface
around the openings.
Make sure that no parts of the
MultiTool are squeezed into the
microphone openings by force. This
may demage the hearing aid.
IMPORTANT NOTICE
Use a soft, dry cloth to clean the hearing aid. The hearing aid must never be
washed or immersed in water or other liquids.
Microphone
openings

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About Start-up Handling Options Tinnitus Warnings More info
Clean the mould
The mould should be cleaned
regularly. Use a soft cloth to clean
its surface. Use the MultiTool wire
loop to clean the opening.
Replace the tube
The tubing between the mould
and the hearing aid should be
replaced if it becomes yellow or
stiff. Consult your hearing care
professional about this.
Wash the mould
Make sure you are
able to identify which
mould is for which
hearing aid before
disconnecting them
from the hearing aid.
Disconnect the tube
and mould from the
hook. Hold the hook
firmly when pulling
off the tube. Other-
wise the hearing aid
may be damaged.
Wash the mould and
tube using mild soap.
Rinse and dry
completely before
reconnecting to the
hearing aid.
Step 1 Step 2 Step 3

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About Start-up Handling Options Tinnitus Warnings More info
Optional features and accessories
The features and accessories described in the following pages are
optional. Please contact your hearing care professional for more
information about features and accessories.
If you experience difficult listening situations, a special program may be
helpful. These are programmed by your hearing care professional.
Write down any hearing situations in which you may need help.
Flight mode
When flight mode is activated, Bluetooth® is turned off. The hearing aid
will still be working. Pressing the push button on one hearing aid will
activate flight mode on both hearing aids.
Optional LED
When flight mode is activated, the LED continuously flashes green,
orange and orange.
To activate and deactivate
Press button for at least seven seconds.
A short jingle confirms your action.
Opening and closing the battery
drawer will also deactivate flight mode.
A short jingle confirms your action.
Options

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About Start-up Handling Options Tinnitus Warnings More info
Press button
to increase
volume
Press button
to decrease
volume
Change volume
The volume button allows you to adjust the volume.
You will hear a beep when you increase or decrease the volume.
Optional LED
A green flash confirms a change of volume. A long green flash indicates
that start-up volume has been reached. An orange flash will appear
when you reach the minimum or maximum level.
MAXIMUM
START-UP VOLUME
MINIMUM
Press the push button to switch
between programs.
The program cycle switches one
program forward, for example
program 1 to 2 or program 4 to 1.
Change program
Your hearing aid can have up to four different programs. You will hear
one to four tones when you change program depending on the program.
Optional LED
The number of green flashes indicates the selected program.

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About Start-up Handling Options Tinnitus Warnings More info
Mute
Use the mute function if you need to turn off the sounds temporarily,
while wearing the hearing aid. The mute function only mutes the
microphones on the hearing aid.
Optional LED
Continues orange and green flashes indicate mute.
IMPORTANT NOTICE
Do not use the mute function as an off switch, as the hearing aid still draws
current from the battery in this mode.
To mute the hearing aid
Press either end of the volume button
for at least four seconds.
To reactivate, press either end of the
button briefly.
Use the hearing aid with iPhone and iPad
Your hearing aid is Made for iPhone® and allows for direct
communication and control with iPhone, iPad® or iPod touch®.
For assistance in using these products with your hearing aid, please
contact your hearing care professional.
For information on compatibility,
please visit www.oticon.ca/compatibility
Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple
product(s) identified in the badge, and has been certified by the developer to meet Apple performance standards.
Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.
Please note that use of this Accessory with iPod, iPhone, or iPad may affect wireless performance.

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About Start-up Handling Options Tinnitus Warnings More info
Pair with iPhone
2. General 3. Accessibility1. Settings
Open your iPhone and
go to “Settings”. Make
sure Bluetooth is on.
Then choose
“General”.
On the “General”
screen, choose
“Accessibility”.
On the “Accessibility”
screen, choose “MFi
Hearing Devices”.
6. Confirm pairing5. Select
Open and close the
battery drawer on
both hearing aids,
and place them close
to your iPhone. The
hearing aids remain in
pairing mode for
3 minutes.
The iPhone will
detect the hearing
aids for pairing.
Detected devices will
appear in your iPhone
list. Choose your
hearing aids.
Confirm pairing. If you
have two hearing aids,
pairing confirmation is
needed for each
hearing aid.
4. Prepare
Bluetooth
General
Accessibility MFi Hearing Devices
William’s Hearing Aids
Oticon Xceed
Bluetooth Pairing
Request
“William’s Hearing Aids” would
like to pair with your iPhone
Cancel Pair
On ✓
Your hearing aids and iPhone will no longer be connected if either of them is turned o. Open and close the battery drawer of your hearings aids
to reconnect them with your iPhone.

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About Start-up Handling Options Tinnitus Warnings More info
Wireless accessories
As an enhancement to your wireless hearing aids, a range of accessories
is available. These can enable you to hear and communicate better in
many everyday situations.
ConnectClip
When paired with ConnectClip,
your hearing aids can be used as a
hands-free headset. ConnectClip
can also be used as a remote
microphone.
TV Adapter 3.0
Streams sound directly from a TV
or electronic audio device to your
hearing aid.
Phone Adapter 2.0
Connects wirelessly to the
hearings aids via ConnectClip
allowing for use of landline
phones.
Remote Control 3.0
Offers the ability to change
program, adjust volume, or mute
your hearing aid.
Oticon ON App
Intuitive and discreet control of
your hearing aid. For iPhone, iPad,
iPod touch, and Android™ devices.
Apple, the Apple logo, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other
countries. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks
of Google LLC.
For more information visit www.oticon.ca or contact your hearing care
professional.

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About Start-up Handling Options Tinnitus Warnings More info
Other options
Telecoil program
Telecoil helps you hear better when using a telephone
with a built-in loop, or when you are in buildings with
teleloop systems such as theatres, churches, or lecture
rooms. This symbol or a similar sign is shown wherever a
teleloop has been installed.
Direct Audio Input (DAI)
Allows your hearing aid to receive signals directly from external sources
such as TV, radio, music players, etc. The DAI adaptor is mounted to your
hearing aid and via a cable connected to an external sound source. To
attach a DAI adapter your HCP needs to replace the battery drawer.
IMPORTANT NOTICE
When the DAI is connected to an audio source plugged into a wall outlet, the
audio source must comply with IEC 62368 or equivalent safety standards.
FM
Allows you to receive speech or audio signals directly to your hearing aid
from a dedicated transmitter. To attach an FM receiver or an FM adapter
your HCP needs to replace the battery drawer.
CROS
Solution for people with an unaidable hearing loss in one ear. A
transmitter on the poorer ear transmits sound to a hearing aid on the
better ear.
For more information, please contact your hearing care professional.

1
2
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About Start-up Handling Options Tinnitus Warnings More info
Tamper-resistant battery drawer
To keep the battery out of reach of infants, small children, and people
with learning difficulties, a tamper-resistant battery drawer should be
used.
IMPORTANT NOTICE
Avoid excessive force when opening the battery drawer in the locked
position. Do not force the battery drawer beyond its fully opened position.
Make sure to insert the battery correctly.
Please contact your hearing care professional if you suspect the tamper-
resistant effectiveness or locking ability is damaged.
Close the battery door
completely and make
sure it is locked.
Use this small tool
provided by your
hearing care
professional.
Insert the tip of the tool
into the small hole at
the back of the battery
drawer.
1. Move it to the right
and hold it.
2. Open the battery
drawer.
Lock the battery
drawer
Tool to unlock the
battery drawer
Unlock the battery
drawer

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About Start-up Handling Options Tinnitus Warnings More info
Tinnitus
Tinnitus SoundSupport™(optional)
Intended use of Tinnitus SoundSupport
Tinnitus SoundSupport is a tool intended to generate sounds to provide
temporary relief for patients suffering from tinnitus as part of a tinnitus
management program.
The target population is the adult population (over 18 years old).
Tinnitus SoundSupport is targeted to licensed hearing care
professionals (audiologists, hearing aid specialists, or otolaryngologists)
who are familiar with the evaluation and treatment of tinnitus and
hearing loss. Fitting of Tinnitus SoundSupport must be done by a
hearing care professional participating in a tinnitus management
program.
Guidelines for tinnitus sound generator users
These instructions contain information about Tinnitus SoundSupport,
which may have been enabled in your hearing aids by your hearing care
professional.
Tinnitus SoundSupport is a tinnitus management device intended to
generate sound of sufficient intensity and bandwidth to help manage
tinnitus.
Your hearing care professional will also be able to offer the appropriate
follow-up care. It is important to follow his/her advice and directions
regarding such care.
Prescription use only
Good health practice requires that the person reporting tinnitus has
a medical evaluation by a licensed ear physician before using a sound
generator. The purpose of such an evaluation is to ensure that any
medically treatable condition that may cause tinnitus is identified and
treated prior to using a sound generator.

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About Start-up Handling Options Tinnitus Warnings More info
Sound and volume adjustment
Tinnitus SoundSupport is programmed by your hearing care professional
to match your hearing loss and preferences for tinnitus relief. It offers
a number of different sound options. Together with your hearing care
professional, you can select your preferred sound(s).
Tinnitus SoundSupport programs
Together with your hearing care professional, you can decide for which
programs you may want to have Tinnitus SoundSupport activated. The
sound generator can be activated in up to four different programs.
Mute
If you are in a program for which Tinnitus SoundSupport is activated, the
mute functionality will mute only the environmental sounds, and not
the sound from Tinnitus SoundSupport. See chapter: Mute.
Volume adjustments with Tinnitus SoundSupport
When you select a hearing aid program for which Tinnitus SoundSupport
is activated, your hearing care professional can only set the push button
on your hearing aid to work as a volume control for the tinnitus relief
sound.
Your hearing care professional will set the volume control for the sound
generator in one of two ways:

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About Start-up Handling Options Tinnitus Warnings More info
A) How to change Tinnitus SoundSupport volume in each ear
separately
To increase volume (on one hearing aid only), use a short press on the
upper part of the push button repeatedly until desired level is reached.
To decrease volume (on one hearing aid only), use a short press on the
lower part of the push button repeatedly until desired level is reached.
B) How to change Tinnitus SoundSupport volume in both ears
simultaneously
You can use one hearing aid to increase/decrease the sound in both
hearing aids. When changing the volume in one hearing aid, the volume
on the other hearing aid will follow.
To increase volume, use a short press on the upper part of the push
button repeatedly.
To decrease volume, use a short press on the lower part of the push
button repeatedly.
Limitation on use time
Daily use
The volume levels of Tinnitus SoundSupport can be set to a level
which could lead to permanent hearing damage when used for a
prolonged period of time. Your hearing care professional will advise
you of the maximum amount of time per day you should use Tinnitus
SoundSupport. It should never be used at uncomfortable levels.
See table “Tinnitus SoundSupport: Limitation on use” in section ”Your
individual hearing aid settings” at the end of this booklet to learn how
many hours per day you can safely use the relief sound in your hearing
aids.