oticon Xceed BTE SP User manual

Instructions for use BTE SP
BTE UP
Oticon Xceed
Oticon Xceed Play

Model overview
This booklet is valid for Oticon Xceed and Oticon Xceed Play
in the following hearing aid models:
BTE SP (Battery size 13)
BTE UP (Battery size 675)
FW 8
Oticon Xceed 1 GTIN: (01) 05707131357571
Oticon Xceed 2 GTIN: (01) 05707131357564
Oticon Xceed 3 GTIN: (01) 05707131357557
FW 8
Oticon Xceed Play 1 GTIN: (01) 05707131357540
Oticon Xceed Play 2 GTIN: (01) 05707131357533
LED light for visual indication. Helps caregivers, parents, and teachers to
operate the hearing aid and to give instructions on relevant functions and
modes (see relevant information throughout the booklet).

Introduction to this booklet
This booklet gives you guidance on how to use and maintain your new
hearing aid. Please read the booklet carefully, including the Warnings
section. This will help you to get the most out of your new hearing aid.
Your hearing care professional has adjusted the hearing aid to meet your
needs. If you have additional questions, please contact your hearing
care professional.
For your convenience, this booklet contains a navigation bar to help you
easily navigate through the different sections.
About Start-up Handling Options Tinnitus Warnings More info

Intended use
The hearing aid is intended to amplify and transmit sound to the ear and
thereby compensate for impaired hearing within moderate-to-severe to
profound hearing loss. The hearing aid is intended to be used by adults,
children and infants.
IMPORTANT NOTICE
The hearing aid amplification is uniquely adjusted and optimised to your
personal hearing capabilities during the hearing aid fitting performed by your
hearing care professional.

Table of contents
About
Hearing aid parts and functions 8
Identify left and right hearing aid 10
MultiTool for handling batteries and cleaning 11
Start-up
Turn the hearing aid ON and OFF 12
When to replace the battery 13
How to replace the battery 14
Handling
Put on the hearing aid 16
Caring for the hearing aid 17
Flight mode 20
Options
Optional features and accessories 21
Change program 22
Change volume 23
Mute 24
Use the hearing aid with iPhone and iPad 25

Wireless accessories 26
Other options 28
Tamper-resistant battery drawer 30
Tinnitus
Tinnitus SoundSupport™ (optional) 32
Guidelines for tinnitus sound generator users 33
Sound and volume adjustment 34
Limitation on use time 37
Warnings
Tinnitus SoundSupport warnings 40
More info
Troubleshooting 48
Water and dust resistant (IP68) 50
Conditions of use 51
Technical information 52
Warranty 57
Your individual hearing aid settings 58
Sound and LED indicators 60

8About Start-up Handling Options Tinnitus Warnings More info
Hearing aid parts and functions
Volume button
Change volume
and mute
Push button
Change program,
flight mode
LED (optional)
Program, volume,
and battery status
Nail grip
Open the
battery drawer Battery drawer
Contains the battery and
functions as an on/off switch
Sound hook
Tube
Brings sound
into the ear
Mould
Holds the
hearing aid
in the ear
Sound out
Microphone
openings
Sound in
About

9
The handling of BTE SP and BTE UP is the same. Therefore the
illustrations in this booklet only show the BTE SP.

10 About Start-up Handling Options Tinnitus Warnings More info
Identify left and right hearing aid
It is important to distinguish between the left and the right hearing aid
as they may be programmed differently.
You can find left/right colour indicators in the battery drawer. Indicators
can also be found on the moulds.
A RED indicator marks
the RIGHT hearing aid
A BLUE indicator marks
the LEFT hearing aid

11
IMPORTANT NOTICE
The MultiTool has a built-in magnet. Keep the MultiTool at least 30 cm away
from credit cards and other magnetically sensitive devices.
MultiTool for handling batteries and cleaning
The MultiTool contains a magnet that makes it easier to replace the
battery in the hearing aid. It also contains a brush and wire loop for
cleaning and removing earwax. If you need a new MultiTool, please
contact your hearing care professional.
Brush
Wire loopMagnet

12 About Start-up Handling Options Tinnitus Warnings More info
Turn the hearing aid ON and OFF
The battery drawer is used to turn the hearing aid ON and OFF. To save
battery life, make sure your hearing aid is turned OFF when you are not
wearing it. When you turn ON the hearing aid, it will play a jingle. When
you turn it OFF, it will play four descending tones.
If you wish to return to the standard settings of the hearing aid, simply
open and close the battery drawer.
Optional LED
Two long green flashes indicate that the hearing aid is turned on.
Turn ON
Close the battery
drawer with
the battery
in place.
Turn OFF
Open the
battery drawer.
Start-up

13
When to replace the battery
When it is time to replace the battery, you will hear three alternate
tones repeated in moderate intervals until the battery runs out.
Three alternate tones*
= The battery is running low
Four descending tones
= The battery has run out
Battery tip
Keep a spare battery on you at all times to ensure your hearing aid
always works.
Optional LED
Continuous orange flashes indicate low battery.
* Bluetooth® will be turned off and it will not be possible to use wireless accessories.
Note: Batteries need to be replaced more often if you are streaming to your hearing aid.

14 About Start-up Handling Options Tinnitus Warnings More info
How to replace the battery
2. Uncover 3. Insert
Fully open the
battery drawer.
Remove the battery.
Remove the sticky
label from the +side
of the new battery.
Tip:
Wait 2 minutes for the
battery to draw air to en-
sure optimal functioning.
Insert the new battery
into the battery drawer.
Make sure the + side is
facing up.
Insert it from above,
NOT from the side.
1. Remove

15
MultiTool
Close the battery drawer. The
hearing aid will play a jingle through
the earpiece.
Hold the earpiece close to your ear
to hear the jingle.
The MultiTool can be used to change
the battery. Use the magnetic end to
remove and insert batteries.
The MultiTool is provided by your
hearing care professional.
4. Close Tip

16 About Start-up Handling Options Tinnitus Warnings More info
Handling
Put on the hearing aid
The mould is custom-
ised for you and fits
your ear shape. The
moulds are unique for
the left or the right
ear.
Gently pull your ear
outwards and press
the mould in the
direction of the ear
canal, twisting it
slightly.
Place the hearing aid
behind your ear.
Step 1 Step 2

17
Caring for the hearing aid
When handling the hearing aid, hold it over a soft surface to avoid
damage in case you drop it.
Clean the microphone openings
Use the brush of the MultiTool to
carefully brush debris away from the
openings. Carefully brush the surface
around the openings.
Make sure that no parts of the
MultiTool are squeezed into the
microphone openings by force. This
may demage the hearing aid.
IMPORTANT NOTICE
Use a soft, dry cloth to clean the hearing aid. The hearing aid must never be
washed or immersed in water or other liquids.
Microphone
openings

18 About Start-up Handling Options Tinnitus Warnings More info
Clean the mould
The mould should be cleaned
regularly. Use a soft cloth to clean
its surface. Use the MultiTool wire
loop to clean the opening.
Replace the tube
The tubing between the mould
and the hearing aid should be
replaced if it becomes yellow or
stiff. Consult your hearing care
professional about this.

19
Wash the mould
Make sure you are
able to identify which
mould is for which
hearing aid before
disconnecting them
from the hearing aid.
Disconnect the tube
and mould from the
hook. Hold the hook
firmly when pulling
off the tube. Other-
wise the hearing aid
may be damaged.
Wash the mould and
tube using mild soap.
Rinse and dry
completely before
reconnecting to the
hearing aid.
Step 1 Step 2 Step 3

20 About Start-up Handling Options Tinnitus Warnings More info
Flight mode
When flight mode is activated, Bluetooth® is turned off. The hearing aid
will still be working. Pressing the push button on one hearing aid will
activate flight mode on both hearing aids.
Optional LED
When flight mode is activated, the LED continuously flashes green,
orange and orange.
To activate and deactivate
Press button for at least seven seconds.
A short jingle confirms your action.
Opening and closing the battery
drawer will also deactivate flight mode.
A short jingle confirms your action.