OVO SSE Chameleon IHD3 User manual
Quick Start Guide to
your Chameleon IHD3
Your Smart
Pay As You
Go Meter
2
If you need any help or advice, please go online for more
information at sse.co.uk/smart-meters/pay-as-you-go
In 2020, SSE Energy Services (the part of the SSE Group
that supplied your energy) became part of the OVO family –
a group also made up of OVO Energy and CORGI HomePlan.
Together, we now power nearly 5 million homes across
the UK with a mission to bring clean, aordable energy to all.
3
Contents
Welcome to Smart Pay As You Go 4
Meet your new Pay As You Go In-Home Display (IHD) 4
Main menu 6
Meet your new Smart Pay As You Go meters 7
Topping up your Smart Pay As You Go meter 8
Emergency credit and friendly credit 9
When you’re away from home 10
What to do if your top-up doesn’t work 10
How to activate emergency credit 14
How to re-enable your supply 17
How to view your tari information 18
How to set a budget and view your debt screens 22
Troubleshooting 25
Safety notice 25
Extra help and information 26
4
Your Energy Usage
UtilityNow Calendar MENU
button
Lights indicating
energy usage
Connectivity
Indicator
HOME
button
Battery Level
Welcome to Smart Pay As You Go
With Smart Pay As You Go, you pay for your gas and electricity as you use it. You won’t get
any bills from us, so it’s a simple way to pay for your energy. Your new In-Home Display (IHD)
helps you budget your energy use, and see how much you’re using on a daily basis.
Meet your new Pay As You Go
In-Home Display (IHD)
Your IHD shows energy use for electricity and gas smart meters and will have been
configured to work with the meters you have installed. This may be electricity or gas,
or both. Please read the important safety notice on page 25, before using your IHD.
5
Connecting the power supply
Plug your IHD into the mains and press and hold the button on the back to turn it on.
During your IHD installation, you will be able to watch a tutorial that demonstrates how
to use your display. To watch this again, press the OK or MENU button, followed by the
right arrow. When you see “Tutorial”, press OK to watch. You should always leave your
IHD connected to the power supply.
You can configure the screen on the IHD to dim or switch o at certain times of the
day (press OK or MENU and scroll to “Settings”). The power supply has been designed
exclusively for the IHD and must not be used with other devices.
Your IHD has an inbuilt rechargeable battery. It’s advisable to power the IHD with
the supplied power supply and not to use the battery for a prolonged period.
6
Main menu
The seven buttons on the front make it easy to use your display and find out how much,
when, and where you are using energy in your home.
HOME button
The HOME button returns you to the
home screen at any time and shows
your energy use so far today.
You can also see your remaining
balance here.
NOW button
Press NOW to see how much electricity
you are using right now.
UTILITY button
The UTILITY button allows you to see
your gas, electricity, or combined fuel
usage. The lights at the bottom of the
device will display green, amber or red,
dependent on your current usage.
CALENDAR button
Use the CALENDAR button and left and
right arrows to see your energy usage
so far today, this week, this month,
or this year.
OK or MENU button
The OK or MENU button allows you
to access the settings of your IHD
including budget, screen settings
such as brightness, and language.
Use the arrows to navigate through
the menu followed by OK to confirm
your selection.
7
Meet your new Smart Pay As You Go meters
Your electricity meter
Your gas meter
8
Topping up your Smart Pay As You Go meter
By now, you should have received your Smart Pay As You Go Top-Up card.
Your Smart Pay As You Go card number will be printed across the face of the card.
Once you’ve topped up, it will automatically upload to the meter – but be aware it can
take up to 40 minutes. If it doesn’t top up after that time, you can enter the 20-digit
Top-Up Code into your IHD or meter.
To make sure your supply doesn’t stop, it’s important
to keep your gas and electricity meters topped up.
Here are the dierent ways you can top up your
smart meter:
• PayPoint – Take your Smart Pay As You Go card
and pay over the counter at your nearest PayPoint
shop. You can find your nearest PayPoint at:
www.paypoint.com/en-gb/consumers/
store-locator
• Post oce – Take your Smart Pay As You Go card
and pay over the counter at your nearest post
oce. You can find your nearest post oce at:
www.postoce.co.uk/branch-finder
• Online – Make payments by credit or debit card
with our “SSE Top-Up” app or at sse.co.uk/topup
Please make sure you have your Smart Pay As You Go
card number and credit/debit card close to hand.
6300790012345678
6300790012345678
Electricity
Smart Pay As You Go
Electricity
Smart Pay As You Go
MR A N Other
Account no 1234567890
MR A N Other
Account no 1234567890
6400790012345678
6400790012345678
Gas
Smart Pay As You Go
Gas
Smart Pay As You Go
MR A N Other
Account no 1234567890
MR A N Other
Account no 1234567890
If you need any help or
advice, please go online
for more information at
sse.co.uk/smart-meters/
pay-as-you-go
Top-up your credit
anytime and
anywhere with the
'SSE Top-Up' app.
Top-Up
Apple, the Apple logo, and iPhone are
trademarks of Apple Inc., registered in the U.S.
and other countries and regions. App Store is
a service mark of Apple Inc. Google Play and
the Google Play logo are trademarks of
Google LLC.
Download free from the App Store
for iPhone and on Google Play.
9
Emergency credit and friendly credit
Emergency credit
If you run out of credit on your Smart Pay As You Go meter, please don’t worry.
We’ll lend you emergency credit to keep you going until you top up.
• In England or Wales, it’s £5 for electricity.
• In Scotland, it’s £10 for single-rate and £20 for multi-rate meters.
• For gas, we’ll lend you £5.
You can activate your emergency credit once your prepaid credit gets down
to £2 or below.
Friendly credit
At certain times, it may be more dicult to top up. That’s why we have “friendly credit”
periods to make sure you won’t lose your energy supply if you run out of credit during
these times.
Remember, you must have credit on your smart meter at the start of the friendly credit
period. If your credit runs out before that, please top up. You will still need to pay for any
energy you use during the friendly credit period when you next top up.
The friendly credit periods are:
Monday to Friday
Saturday and Sunday
Bank Holidays
6pm – 9am
All day
All National Bank Holidays
10
When you’re away from home
If you’re going away, you’ll need to check you’ve got enough credit to last until you get
back. Even if you’ve switched o all your appliances, your meter will collect a daily standing
charge. And if you’re making weekly repayments towards an outstanding balance, it will
collect those too.
You might also be leaving appliances on (such as your fridge and freezer). If so, make
sure you’ve got enough credit to cover those as well. If you run out of credit, there won’t
be anyone around to start the emergency credit, so your supply will stop.
What to do if your top-up doesn’t work
If your top-up doesn’t register on your meter within 40 minutes, you can use a Top-Up
Code (also known as UTRN – Unique Transaction Reference Number) to manually add
the credit to your meter.
If you topped up at a PayPoint or post oce, the Top-Up Code can be found on
your receipt. If your top-up was made online, the Top-Up Code can be found in your
email receipt or on the confirmation page once the transaction has been completed.
If you’ve lost your Top-Up Code, contact the Smart Pay As You Go Team on
0345 026 0677 and they’ll be able to tell you the Top-Up Code over the phone.
You can enter your Top-Up Code in two separate ways – either using your IHD or
using your meters. Your credit should appear within 40 minutes and there are separate
Top-Up Codes for your electric and gas meters. For each top-up you buy, you will be
given a new Top-Up Code.
11
Entering Top-Up Code to your IHD
First, press OK or MENU and use the right arrow to go to “Apply top-up” and press OK.
You will see your current meter balance.
Then select “Electricity” or “Gas”. Enter your top up code using the right arrow to scroll
through the numbers 0-9, pressing OK to select each number. Use the left arrow if you
need to go back and change a digit. To complete the top up, press OK.
You will receive a notification that the code has been accepted or rejected.
12
Entering your Top-Up Code on your gas meter
Press the button to enter the main menu. Press the button to scroll down
to “PREPAYMENT”, then press the button to enter the prepay menu.
METER BALANCE
TEST FUNCTION
TIME OF USE
PREPAYMENT
Press the button to scroll down to “NEW PAYMENT”, then press the button to enter.
TOPUP LOGS
NEW PAYMENT
DEBT
EMERG. CREDIT
Use the button to scroll through the digits while entering
the UTRN number and the button to move on to the next digit.
Enter UTRN
123123______________
When all 20 digits have been selected correctly, press the button
to enter the code into the meter. If successful, confirmation of the
top up amount accepted will appear, e.g. £10.00.
Entering your Top-Up Code on your electric meter
Press the button until you reach the Enter “Top Up Code” screen.
Enter Top Up Code
Press & Hold A to Enter
13
Press and hold the button to enter your “Top Up Code”.
Press A: Increase digit
0 0 0 0 0 | 0 0 0 0 0 | 0 0 0 0 0 | 0 0 0 0 0
Use the button to increase the digits while entering the
UTRN number and the button to move on to the next digit.
Press A: Increase digit
7 3 9 4| 0 0 0 0 0 | 0 0 0 0 0 | 0 0 0 0 0
When all digits have been entered, press and hold the button
to enter the top-up code.
Press & Hold B: Accept
1 2 3 4 5 | 6 7 8 9 1 | 2 3 4 5 6 | 7 8 9 1 2
If successful, confirmation of the top up amount accepted will appear.
Top Up accepted
Deducted amount: 0.00
Press A to continue
14
How to activate emergency credit
Your IHD will notify you when your credit balance is running low.
You will get an audio alert, and the “low credit” symbol will appear on your screen.
You can activate your emergency credit using the IHD or your meters.
Activating emergency credit on your IHD
If the Emergency Credit service is available with your prepayment meter,
your IHD will notify you when you can use that feature.
To activate emergency credit, press OK or MENU, use the arrows to scroll,
and select “Emergency Credit” followed by OK. Press HOME to view your
remaining meter balance.
15
Activating emergency credit on your gas meter
Press the button to enter the main menu.
METER BALANCE
TEST FUNCTION
TIME OF USE
PREPAYMENT
Press the button to scroll down to ”PREPAYMENT”
then press the button to enter the prepay menu.
TOPUP LOGS
NEW PAYMENT
DEBT
EMERG. CREDIT
Press the button to scroll down to “EMERGENCY CREDIT”
then press the button to enter emergency credit menu.
EMERGENCY CREDIT
Status: Available
Limit: £5.00
Remaining: £5.00
If emergency credit is available press the button to accept.
Once accepted the emergency credit status will change to “In-Use”.
EMERGENCY CREDIT
Status: In-Use
Limit: £5.00
Remaining: £5.00
16
Activating emergency credit on your electric meter
When emergency credit is available the following message
will appear on the screen.
EMC available
Press A to cancel
Press B to activate
Press the button to activate.
Emergency credit is
Successfully selected
The following screen will then appear which will show
the emergency credit value.
Emergency Credit: Invoked
£5.00
The following screen will then appear on the main menu.
Emergency Credit: In-Use
£1.00
17
How to re-enable your supply
If your credit has run out and your supply switched o, once you have credit on the meter
again, you will need to re-enable your supply. Supply for both fuels can only be re-enabled
from the meters.
How to re-enable your supply on the electric meter
Once you have topped up, the following screen will appear.
Relay Armed:
Please press
Buttons A&B to reconnect
Press and hold the and button to re-enable your supply.
Once re-enabled, you will return to the main menu.
How to re-enable your supply on the gas meter
Once you have topped up, the “Push to reconnect” screen will appear.
V 00018.313 m3
Push to reconnect
Ensure all gas appliances are o. Press any button to enable supply.
Safe open sequence
Pipe lling: OK
Flow check: 59
The main menu screen will display when the supply has been enabled.
18
How to view your tari information
View your tari information on your IHD
Press OK or MENU, use the right arrow to scroll and
select “Account Information”, followed by OK.
Use the right and left arrows to scroll through
the available account information.
19
View your tari information on your electric meter
To view your standing charge, press the button repeatedly
until you reach the following screen.
Standing Charge
20.000p Per Day
To view your price per unit, press the button repeatedly
until you reach the following screen.
Active Tari Price
20.000p Per kWh
If you have a multi-rate tari, to view your tari information
press the button until you reach the following screen.
TOU Rate 1
01234 kWh
Continue to press the A button to view all TOU screens.
20
View your tari information on your gas meter
Press the button to enter the main menu.
METER BALANCE
TEST FUNCTION
TIME OF USE
PREPAYMENT
Press the button to scroll down to “STATUS”
then press the button to enter the status menu.
PAYMENT MODE
CURRENT STATUS
Press the button to scroll down to “CURRENT STATUS”
then press the button to enter the current status menu.
CURRENT STATUS
Tari: Tari 4
Stand. Chrg: 1.00000£/d
Price: 0.60000£/kWh
Valve: OPEN
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