OVO SSE Chameleon IHD3 User manual

Your Smart
Pay As You
Go Meter
Quick Start Guide to your
Chameleon IHD3

2
If you need any help or advice, please go online for more
information at sse.co.uk/smart-meters/pay-as-you-go
In 2020, SSE Energy Services (the part of the SSE Group
that supplied your energy) became part of the OVO family –
a group also made up of OVO Energy and CORGI HomePlan.
Together, we now power nearly 5 million homes across
the UK with a mission to bring clean, aordable energy to all.

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Contents
Welcome to Smart Pay As You Go 4
Meet your new Pay As You Go In-Home Display (IHD) 4
Main menu 6
Meet your new Smart Pay As You Go meters 7
Topping up your Smart Pay As You Go meter 8
Emergency credit and friendly credit 9
When you’re away from home 10
What to do if your top-up doesn’t work 10
How to activate emergency credit 14
How to re-enable your supply 17
How to view your tari information 19
How to set a budget and view your debt screens 21
Troubleshooting 24
Safety notice 25
Extra help and information 25

4
Your Energy Usage
UtilityNow Calendar MENU
button
Lights indicating
energy usage
Connectivity
Indicator
HOME
button
Battery Level
Welcome to Smart Pay As You Go
With Smart Pay As You Go, you pay for your gas and electricity as you use it. You won’t get
any bills from us, so it’s a simple way to pay for your energy. Your new In-Home Display (IHD)
helps you budget your energy use, and see how much you’re using on a daily basis.
Meet your new Pay As You Go
In-Home Display (IHD)
Your IHD shows energy use for electricity and gas smart meters and will have been
configured to work with the meters you have installed. This may be electricity or gas,
or both. Please read the important safety notice on page 25, before using your IHD.

5
Connecting the power supply
Plug your IHD into the mains and press and hold the button on the back to turn it on.
During your IHD installation, you will be able to watch a tutorial that demonstrates how
to use your display. To watch this again, press the OK or MENU button, followed by the
right arrow. When you see “Tutorial”, press OK to watch. You should always leave your
IHD connected to the power supply.
You can configure the screen on the IHD to dim or switch o at certain times of the
day (press OK or MENU and scroll to “Settings”). The power supply has been designed
exclusively for the IHD and must not be used with other devices.
Your IHD has an inbuilt rechargeable battery. It’s advisable to power the IHD with
the supplied power supply and not to use the battery for a prolonged period.

6
Main menu
The seven buttons on the front make it easy to use your display and find out how much,
when, and where you are using energy in your home.
HOME button
The HOME button returns you to the
home screen at any time and shows
your energy use so far today.
You can also see your remaining
balance here.
NOW button
Press NOW to see how much electricity
you are using right now.
UTILITY button
The UTILITY button allows you to see
your gas, electricity, or combined fuel
usage. The lights at the bottom of the
device will display green, amber or red,
dependent on your current usage.
CALENDAR button
Use the CALENDAR button and left and
right arrows to see your energy usage
so far today, this week, this month,
or this year.
OK or MENU button
The OK or MENU button allows you
to access the settings of your IHD
including budget, screen settings
such as brightness, and language.
Use the arrows to navigate through
the menu followed by OK to confirm
your selection.

7
Meet your new Smart Pay As You Go meters
Your electricity meter
Your gas meter
Button A
Button B
Button B
Button A

8
Topping up your Smart Pay As You Go meter
By now, you should have received your Smart Pay As You Go Top-Up card.
Your Smart Pay As You Go card number will be printed across the face of the card.
Once you’ve topped up, it will automatically upload to the meter – but be aware it can
take up to 40 minutes. If it doesn’t top up after that time, you can enter the 20-digit
Top-Up Code into your IHD or meter.
To make sure your supply doesn’t stop, it’s important
to keep your gas and electricity meters topped up.
Here are the dierent ways you can top up your
smart meter:
• PayPoint – Take your Smart Pay As You Go card
and pay over the counter at your nearest PayPoint
shop. You can find your nearest PayPoint at:
www.paypoint.com/en-gb/consumers/
store-locator
• Post oce – Take your Smart Pay As You Go card
and pay over the counter at your nearest post
oce. You can find your nearest post oce at:
www.postoce.co.uk/branch-finder
• Online – Make payments by credit or debit card
with our “SSE Top-Up” app or at sse.co.uk/topup
Please make sure you have your Smart Pay As You Go
card number and credit/debit card close to hand.
6300790012345678
6300790012345678
Electricity
Smart Pay As You Go
Electricity
Smart Pay As You Go
MR A N Other
Account no 1234567890
MR A N Other
Account no 1234567890
6400790012345678
6400790012345678
Gas
Smart Pay As You Go
Gas
Smart Pay As You Go
MR A N Other
Account no 1234567890
MR A N Other
Account no 1234567890
If you need any help or
advice, please go online
for more information at
sse.co.uk/smart-meters/
pay-as-you-go
Top-up your credit
anytime and
anywhere with the
'SSE Top-Up' app.
Top-Up
Apple, the Apple logo, and iPhone are
trademarks of Apple Inc., registered in the U.S.
and other countries and regions. App Store is
a service mark of Apple Inc. Google Play and
the Google Play logo are trademarks of
Google LLC.
Download free from the App Store
for iPhone and on Google Play.

9
Emergency credit and friendly credit
Emergency credit
If you run out of credit on your Smart Pay As You Go meter, please don’t worry.
We’ll lend you emergency credit to keep you going until you top up.
• In England or Wales, it’s £5 for electricity.
• In Scotland, it’s £10 for single-rate and £20 for multi-rate meters.
• For gas, we’ll lend you £5.
You can activate your emergency credit once your prepaid credit gets down
to £2 or below.
Friendly credit
At certain times, it may be more dicult to top up. That’s why we have “friendly credit”
periods to make sure you won’t lose your energy supply if you run out of credit during
these times.
Remember, you must have credit on your smart meter at the start of the friendly credit
period. If your credit runs out before that, please top up. You will still need to pay for any
energy you use during the friendly credit period when you next top up.
The friendly credit periods are:
Monday to Friday
Saturday and Sunday
Bank Holidays
6pm – 9am
All day
All National Bank Holidays

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When you’re away from home
If you’re going away, you’ll need to check you’ve got enough credit to last until you get
back. Even if you’ve switched o all your appliances, your meter will collect a daily standing
charge. And if you’re making weekly repayments towards an outstanding balance, it will
collect those too.
You might also be leaving appliances on (such as your fridge and freezer). If so, make
sure you’ve got enough credit to cover those as well. If you run out of credit, there won’t
be anyone around to start the emergency credit, so your supply will stop.
What to do if your top-up doesn’t work
If your top-up doesn’t register on your meter within 40 minutes, you can use a Top-Up
Code (also known as UTRN – Unique Transaction Reference Number) to manually add
the credit to your meter.
If you topped up at a PayPoint or post oce, the Top-Up Code can be found on
your receipt. If your top-up was made online, the Top-Up Code can be found in your
email receipt or on the confirmation page once the transaction has been completed.
If you’ve lost your Top-Up Code, contact the Smart Pay As You Go Team on
0345 026 0677 and they’ll be able to tell you the Top-Up Code over the phone.
You can enter your Top-Up Code in two separate ways – either using your IHD or
using your meters. Your credit should appear within 40 minutes and there are separate
Top-Up Codes for your electric and gas meters. For each top-up you buy, you will be
given a new Top-Up Code.

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Entering Top-Up Code to your IHD
First, press OK or MENU and use the right arrow to go to “Apply top-up” and press OK.
You will see your current meter balance.
Then select “Electricity” or “Gas”. Enter your top up code using the right arrow to scroll
through the numbers 0-9, pressing OK to select each number. Use the left arrow if you
need to go back and change a digit. To complete the top up, press OK.
You will receive a notification that the code has been accepted or rejected.

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Entering your Top-Up Code on your gas meter
Press the button to enter the main menu.
Meter Index
00000.000m3
Press button twice to access the Accept Credit Entry screen.
Credit Entry?
A=No, B=Yes
Press button to access the Vend Code Entry screen.
Vend Code: ****
*********************
To enter the Top-Up Code number, use button to increase the digits and button
to move on to the next digit, or to scroll through the numbers if an incorrect digit
has been entered.
Vend Code: 1234
567890123456789
When all 20 digits have been correctly selected, press and hold button to enter
the code into the meter. If successful, confirmation of the top-up amount accepted
will appear, e.g. £10.00.
£10.00 Accepted

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Entering your Top-Up Code on your electricity meter
Press the button to enter the main menu.
Rate 01 Act ImP
0046.808KWH
Press button twice to access the Add Credit screen.
Add Credit A=No
B=Yes
Press button to access the Top-Up Code Entry screen.
************************
Code
To enter the Top-Up Code number, use button to increase the digits and button
to move on to the next digit, or to scroll through the numbers if an incorrect digit
has been entered.
32145698712345678
Code
Once all 20 digits have been correctly entered, press and hold the button to confirm.
If successful, confirmation of the top-up amount accepted will appear, e.g. £10.00.
£10.00 Accepted

14
How to activate emergency credit
Your IHD will notify you when your credit balance is running low.
You will get an audio alert, and the “low credit” symbol will appear on your screen.
You can activate your emergency credit using the IHD or your meters.
Activating emergency credit on your IHD
If the Emergency Credit service is available with your prepayment meter,
your IHD will notify you when you can use that feature.
To activate emergency credit, press OK or MENU, use the arrows to scroll, and select
“Emergency Credit” followed by OK. Press HOME to view your remaining meter balance.

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Activating emergency credit on your gas meter
When the emergency credit is available, it’ll be displayed on the screen.
CRED £ 0.46 ON
EmCr Available
To accept the emergency credit, press button to reach the Meter Index
and then button again to access the Emergency Acceptance screen.
Accept EmCr?
A=Next B=Yes
Press button to access the Confirmation screen.
Conrm EmCr?
A=No B=Yes
Press button to confirm. Your emergency credit is now accepted.
CRED £ 0.00 ON
EmCr £ 5.00Acc

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Activating emergency credit on your electricity meter
When Emergency credit is available, it’ll be displayed on the screen.
Credit Em Cr
£ 01.57
To accept the emergency credit, press button to enter the acceptance screen.
EC Accept A=No
B=Yes
Press button to accept emergency credit.
Credit
£ 01.57
EM Cr Accepted
£ 05.00

17
How to re-enable your supply
If your credit has run out and your supply is switched o, once you have credit on the
meter again you’ll need to re-enable your supply. Please note, supply for both gas and
electricity can only be re-enabled from your meters.
How to re-enable your supply on your electricity meter
Once you have topped up, press button to enter the main menu.
Rate 01 Act ImP
0046.808KWH
Press button to enter Prepayment status.
CR Press B for
Elec
Press button to enter Prepayment status.
Enable supply?
B=Yes A=No
Press and hold button to re-enable supply.
Supply enabled

18
How to re-enable your supply on your gas meter
Once you have topped up and the Credit ARM screen appears, press button .
Credit ARM
Press B For Gas
Release button .
Release B
Press the button to confirm appliances are o.
Appliances OFF ?
Hold A For Gas
Hold button until the display changes.
Hold A For Gas
Release the button.
Release A
For Gas
Then wait for the valve to open.
Please Wait...
Opening Valve
Your gas supply is now re-enabled.
Credit ON

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How to view your tari information
View your tari information on your IHD
Press OK or MENU, use the right arrow to scroll and select “Account Information”,
followed by OK.
Use the right and left arrows to scroll through the available account information.
View your tari information on your electricity meter
Press button to enter the main menu.
Rate 01 Act ImP
0046.808KWH
Press and hold button to access the Credit screen.
Credit
£ 4466

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Press button to scroll through the menu to access the Active Tari Price (ACT) screen.
Act Tariff Price
£ 0.13kwh
Continue to press the button to access the Standing Charge screen.
Standing Charge
£ 0.27
View your tari information on your gas meter
Press button to enter the main menu.
Meter Index
00000.000m3
Press and hold button to access the Prepayment menu.
CRED £ 4.49 ARM
Press button to scroll through the Prepayment menu until you reach
the Pricing screen.
11 PriceNow R1B1
£0.03440/kwh
Continue to press button until you reach the Standing Charge screen.
25 Standing Chrg
£0.27410/Day