Panasonic AK-HC3900 Use and care manual

AK-HC3900 Firmware Update Procedure / Oct. 2023
Page1/4
Panasonic Connect Co.,Ltd.
AK-HC3900 Firmware update procedure
1. Version display method
The version of system in camera
1. Connect the View Finder AK-HVF100.
In case of no AK-HVF100, connect HD SDI 2 output to the monitor for displaying the Camera menu.
2. Press MENU button. Select the item of menu with Jog Dial button.
Each software version can be confirmed at item “VERSION” in DIAGNOSTIC menu.
MAIN MENU (2/2) > DIAGNOSTIC > VERSION
Name
Remark
SYSTEM
The version of the Camera system
CAM FPGA
The FPGA version of the Camera
AVIO FPGA
The version of AVIO FPGA
CPU FPGA
The FPGA version of the CPU
CAM MAIN
The software version of the Camera
* If SYSTEM is 26.AD-000-00.00, it is an IP Migration version.
Follow the procedure in 2nd Step to update the firmware to the final version.

AK-HC3900 Firmware Update Procedure / Oct. 2023
Page2/4
Panasonic Connect Co.,Ltd.
2. Update procedure
CAUTION : Before Updating Software
Do not power down or pull card while upgrading. If the program quits during loading, the data will be erased or
part writing condition and the restart is not made.
< Preparation for SD memory card >
1. Buffer memory size in SD memory card more than 4GB (SDXC, SDHC).
2. Be sure to format SD memory card on the camera recorder.
NOTE: SD card formatted by PC standard formatter will not work.
< Download two types of update files >
1. Accept the software usage agreement and download the IP Migration version file and the update file
“DP91000465A.zip” and “DV91000551*.zip” for the AK-HC3900 from the following support web site.
https://pro-av.panasonic.net/en/ Support/ PASS(Service Support website)
2. Copy the file “DP91000465A.zip” and “DV91000551*.zip” to hard disk of your PC and extract the files.
[ Two-steps update ]
< 1st Step: Installed to IP Migration version with DP91000465A >
1. Insert the formatted SD memory card into the PC’s card slot.
2. Copy the folder “PRIVATE” and file “UPDATE.HDC” of unzipped DP91000465A to the root directory (top level
of the directory structure) of the SD memory card.
Folder : PRIVATE¥MEIGROUP¥PAVCN¥SBG¥SYSCAM¥FW¥HC3900_*
File : UPDATE.HDC
Update file for CPU and FPGA is under PRIVATE folder.(HC3900.enc).
Other update file is “UPDATE.HDC”.
3. Connect the View Finder AK-HVF100. In case of no AK-HVF100, connect HD SDI 2 output to the monitor for
displaying the Camera menu.
4. Insert the SD memory card for IP Migration version into the SD memory card slot.
5. Press the MENU button.
SELECT
DIAL
HVF100
HD SDI2
MENU BUTTON

AK-HC3900 Firmware Update Procedure / Oct. 2023
Page3/4
Panasonic Connect Co.,Ltd.
6. Select and press the SELECT dial button to open following menu screen.
“MAIN MENU2/2” -> “MAINTENANCE” -> “UPDATE”
The update confirmation screen opens.
7. Select “YES”, and press the SELECT dial button, update program is started, and following message is displayed.
Software update takes approx. 10min. Do not power down while updating.
8. Once the update is complete, it will restart automatically. Installation to IP Migration version is complete.
(IP Migration version SYSTEM:26.AD-000-00.00)
Next, update the firmware in the same way.
< 2nd Step: Firmware Update with DV91000551* >
9. Remove the SD memory card from camera and insert it into the card slot of your PC.
10. Delete the file PRIVATE folder and UPDATE.HDC file for IP Migration in the SD memory card used in 1st Step.
11. Copy the folder “PRIVATE” of unzipped DV91000551* on your PC to the root directory (top level of the directory
structure) of the SD memory card.
Folder : PRIVATE¥MEIGROUP¥PAVCN¥SBG¥SYSCAM¥FW¥HC3900_*
“UPDATE.HDC” does not exist.
12. Insert the SD memory card for Firmware update into the SD memory card slot.
13. Press the MENU button.
14. Select and press the SELECT dial button to open following menu screen.
“MAIN MENU2/2” -> “MAINTENANCE” -> “UPDATE”
The update confirmation screen opens.
MAIN MENU (2/2)
NETWORK SETUP
FILE
MAINTENANCE
DIAGNOSTIC
MAINTENANCE
CAC ADJUST
LENS FILE ADJUST
BLACK SHADING
FAN SETTING
B/U LIGHT ADJUST
DATE/TIME
INITIALIZE
UPDATE
MAINTENANCE>UPDATE
ARE YOU O.K.?
NO

YES
Example above: Progress
PROGRAM UPDATE
CPU FPGA1 30/100%
CPU FPGA2 0/100%
vCPU FPGA1 ------------
vCPU FPGA2 ------------
AVIO FPGA 0/100%
CAM FPGA 0/100%
CAM MAIN 0/100%
PROGRAM UPDATE
CPU FPGA1 100/100%
CPU FPGA2 100/100%
vCPU FPGA1 ------------
vCPU FPGA2 ------------
AVIO FPGA 100/100%
CAM FPGA 100/100%
CAM MAIN 100/100%

AK-HC3900 Firmware Update Procedure / Oct. 2023
Page4/4
Panasonic Connect Co.,Ltd.
15. Select “YES”, and press the SELECT dial button, update program is started, and following message is displayed.
Software update takes approx. 10min. Do not power down while updating.
16. When the update is completed, the message the camera will re-boot automatically.
The firmware update is now complete.
3. Confirm the version number is renewed.
Follow the procedure of “1.Version display method”, confirm the version number is renewed.
If it succeeded to update, the update file in the SD memory card is not need anymore.
If the version update fails, turn the power to ON again after inserting SD card in which the update file is saved.
PROGRAM UPDATE
CPU BOOT0 50/100%
CPU FPGA2 0/100%
vCPU FPGA1 ------------
vCPU FPGA2 ------------
AVIO FPGA ------------
CAM FPGA ------------
CAM MAIN ------------
CPU BOOT1 0/100%
PROGRAM UPDATE
CPU BOOT0 100/100%
CPU FPGA2 100/100%
vCPU FPGA1 ------------
vCPU FPGA2 ------------
AVIO FPGA ------------
CAM FPGA ------------
CAM MAIN ------------
CPU BOOT1 100/100%
Example above: Progress