Panasonic KX-TGP500 Service manual

Document Version 2013-02
Model No. KX-TGP500/KX-TGP550
KX-TGP551
(PHV exclusive model)
SIP Cordless Phone
Administrator Guide
Thank you for purchasing a Panasonic product.
Please read this guide before using the unit and save it for future reference.

Introduction
This Administrator Guide provides detailed information on the configuration and management of this unit. This
Administrator Guide is available on the Panasonic Web site at:
http://panasonic.net/pcc/support/sipphone/
Audience
This Administrator Guide contains explanations about the installation, maintenance, and management of the
unit and is aimed at network administrators and phone system dealers.
Technical descriptions are included in this guide. Prior knowledge of networking and VoIP (Voice over Internet
Protocol) is required.
Related Documentation
Related documentation includes the Quick Guide and the User Guide. Refer to these guides when needed.
•Quick Guide: Explains basic information about the installation and operation of the unit. This guide is
provided with the unit or on the Panasonic Web site at:
http://panasonic.net/pcc/support/sipphone/
•User Guide: Explains necessary information for end users to operate and customize the unit. This guide
is provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/sipphone/
Technical Support
When technical support is required, contact your phone system dealer.
Trademarks
•Microsoft, Excel, Internet Explorer, Outlook, Windows, and Windows Vista are either registered trademarks
or trademarks of Microsoft Corporation in the United States and/or other countries.
•Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
•All other trademarks identified herein are the property of their respective owners.
•Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
NOTES
•The screen shots shown in this guide are provided for reference only, and may differ from the screens
displayed on your PC.
•The languages of messages displayed on the unit may differ depending on the country/area of use.
2 Administrator Guide Document Version 2013-02
Introduction

Table of Contents
1Initial Setup .............................................................................................15
1.1 Setup ................................................................................................................................16
1.1.1 Factory Defaults .............................................................................................................16
1.1.2 Language Selection for the Unit .....................................................................................16
1.1.3 Basic Network Setup ......................................................................................................16
1.1.4 Overview of Programming ..............................................................................................19
1.1.5 Pre-provisioning .............................................................................................................19
1.1.5.1 What is Pre-provisioning? ............................................................................................19
1.1.5.2 Pre-provisioning when Setting Static IP Addresses ....................................................20
1.1.5.3 Server for Pre-provisioning ..........................................................................................21
1.1.5.4 Pre-provisioning Setting Example ...............................................................................21
1.1.6 Provisioning ....................................................................................................................23
1.1.6.1 What is Provisioning? ..................................................................................................23
1.1.6.2 Protocols for Provisioning ............................................................................................23
1.1.6.3 Configuration File ........................................................................................................23
1.1.6.4 Downloading Configuration Files .................................................................................25
1.1.6.5 Provisioning Server Setting Example ..........................................................................26
1.1.6.6 Encryption ....................................................................................................................27
1.1.7 Web User Interface Programming ..................................................................................29
1.1.7.1 Password for Web User Interface Programming .........................................................29
1.1.7.2 Changing the Language for Web User Interface Programming ..................................29
1.1.8 Phone User Interface Programming ...............................................................................30
1.1.8.1 Changing the Language for Phone User Interface Programming ...............................30
1.1.9 Priority of Setting Methods .............................................................................................30
1.1.10 Other Network Settings ..................................................................................................30
1.1.10.1 Firewall and Router Setup ...........................................................................................30
1.1.10.2 NAT (Network Address Translation) Setup .................................................................31
1.1.10.3 Global Address Detection ............................................................................................32
1.2 Reset and Firmware Update ...........................................................................................33
1.2.1 Reset ..............................................................................................................................33
1.2.1.1 Resetting the Network Settings (IP Reset) ..................................................................33
1.2.1.2 Resetting the Settings Made through the Web User Interface (Reset Web
Settings) ......................................................................................................................34
1.2.2 Firmware Update ............................................................................................................34
2 Phone User Interface Programming .....................................................35
2.1 Phone User Interface Programming ..............................................................................36
2.1.1 Phone User Interface Feature List and Direct Commands .............................................36
2.1.2 Speed/Duplex Settings ...................................................................................................36
2.1.3 VLAN Settings ................................................................................................................37
2.1.4 IP Reset ..........................................................................................................................38
2.1.5 Terminal Number Settings ..............................................................................................39
2.1.6 Reset Web ID/Password ................................................................................................40
2.1.7 HTTP Authentication Settings ........................................................................................40
2.1.8 Access Code ..................................................................................................................41
3 Web User Interface Programming ........................................................43
3.1 Web User Interface Setting List .....................................................................................44
3.2 Programming Instructions .............................................................................................52
3.2.1 Before Accessing the Web User Interface .....................................................................52
3.2.2 Accessing the Web User Interface .................................................................................54
3.3 Status ...............................................................................................................................60
Document Version 2013-02 Administrator Guide 3
Table of Contents

3.3.1 Version Information ........................................................................................................61
3.3.1.1 Version Information .....................................................................................................61
Model ........................................................................................................................61
Operating BANK .......................................................................................................61
IPL Version ...............................................................................................................61
Firmware Version ......................................................................................................61
3.3.2 Network Status ...............................................................................................................62
3.3.2.1 Network Status ............................................................................................................62
MAC Address ............................................................................................................62
Ethernet Link Status (LAN Port) ................................................................................62
Ethernet Link Status (PC Port) (KX-TGP55x only) ...................................................62
Connection Mode ......................................................................................................63
IP Address ................................................................................................................63
Subnet Mask .............................................................................................................63
Default Gateway .......................................................................................................63
DNS1 ........................................................................................................................63
DNS2 ........................................................................................................................64
3.3.3 VoIP Status ....................................................................................................................64
3.3.3.1 VoIP Status ..................................................................................................................64
Line No. .....................................................................................................................64
Phone Number ..........................................................................................................64
VoIP Status ...............................................................................................................65
3.4 Network ............................................................................................................................65
3.4.1 Basic Network Settings ..................................................................................................65
3.4.1.1 Connection Mode ........................................................................................................66
Connection Mode ......................................................................................................66
3.4.1.2 DHCP Settings ............................................................................................................66
Host Name ................................................................................................................66
Domain Name Server ...............................................................................................67
3.4.1.3 Static Settings ..............................................................................................................67
Static IP Address ......................................................................................................67
Subnet Mask .............................................................................................................68
Default Gateway .......................................................................................................68
DNS1 ........................................................................................................................68
DNS2 ........................................................................................................................69
3.4.2 Ethernet Port Settings ....................................................................................................69
3.4.2.1 Link Speed/Duplex Mode ............................................................................................69
LAN Port ...................................................................................................................69
PC Port (KX-TGP55x only) .......................................................................................70
3.4.2.2 VLAN Settings .............................................................................................................70
Enable VLAN ............................................................................................................70
IP Phone (VLAN ID) ..................................................................................................70
IP Phone (Priority) .....................................................................................................71
PC (VLAN ID) (KX-TGP55x only) .............................................................................71
PC (Priority) (KX-TGP55x only) ................................................................................71
3.4.3 HTTP Client Settings ......................................................................................................72
3.4.3.1 HTTP Client Settings ...................................................................................................72
HTTP Version ...........................................................................................................72
HTTP User Agent ......................................................................................................72
3.4.3.2 HTTP Authentication ...................................................................................................73
Authentication ID .......................................................................................................73
Authentication Password ..........................................................................................73
3.4.3.3 Proxy Server Settings ..................................................................................................73
Enable Proxy .............................................................................................................73
Proxy Server Address ...............................................................................................73
4 Administrator Guide Document Version 2013-02
Table of Contents

Proxy Server Port ......................................................................................................74
3.4.4 Global Address Detection ...............................................................................................74
3.4.4.1 Global Address Detection ............................................................................................74
Detection Method ......................................................................................................74
Detection Interval ......................................................................................................75
3.4.4.2 STUN Server ...............................................................................................................75
STUN Server Address ..............................................................................................75
STUN Server Port .....................................................................................................75
3.4.5 Static NAPT Settings ......................................................................................................75
3.4.5.1 Global IP Address ........................................................................................................76
Global IP Address .....................................................................................................76
3.4.5.2 Enable Global IP Address Usage per Line ..................................................................76
Line 1–Line 8 ............................................................................................................76
3.4.5.3 External RTP Port ........................................................................................................77
Channel 1–3 ..............................................................................................................77
3.5 System .............................................................................................................................77
3.5.1 Web Language ...............................................................................................................77
3.5.1.1 Web Language ............................................................................................................78
Language ..................................................................................................................78
3.5.2 Administrator Password .................................................................................................78
3.5.2.1 Change Administrator Password .................................................................................78
New Password ..........................................................................................................78
Confirm New Password ............................................................................................79
3.5.3 Change User Password .................................................................................................79
3.5.3.1 Change User Password ...............................................................................................79
New Password ..........................................................................................................79
Confirm New Password ............................................................................................80
3.5.4 Web Server Settings ......................................................................................................80
3.5.4.1 Web Server Settings ....................................................................................................80
Web Server Port .......................................................................................................80
Port Close Timer .......................................................................................................81
3.5.5 Time Adjust Settings ......................................................................................................81
3.5.5.1 Synchronization ...........................................................................................................82
Enable Synchronization by NTP ...............................................................................82
Synchronization Interval ............................................................................................82
3.5.5.2 Time Server .................................................................................................................82
NTP Server Address .................................................................................................82
3.5.5.3 Time Zone ...................................................................................................................82
Time Zone .................................................................................................................82
3.5.5.4 Daylight Saving Time (Summer Time) .........................................................................83
Enable DST (Enable Summer Time) ........................................................................83
DST Offset (Summer Time Offset) ............................................................................83
3.5.5.5 Start Day and Time of DST (Start Day and Time of Summer Time) ...........................83
Month ........................................................................................................................83
Day of Week .............................................................................................................83
Time ..........................................................................................................................84
3.5.5.6 End Day and Time of DST (End Day and Time of Summer Time) ..............................84
Month ........................................................................................................................84
Day of Week .............................................................................................................85
Time ..........................................................................................................................86
3.6 VoIP ..................................................................................................................................86
3.6.1 SIP Settings ....................................................................................................................86
3.6.1.1 SIP Setting ...................................................................................................................86
SIP User Agent .........................................................................................................86
3.6.1.2 Transport Protocol for SIP ...........................................................................................87
Document Version 2013-02 Administrator Guide 5
Table of Contents

Transport Protocol ....................................................................................................87
3.6.2 SIP Settings [Line 1]–[Line 8] .........................................................................................88
3.6.2.1 Phone Number ............................................................................................................88
Phone Number ..........................................................................................................88
Line ID .......................................................................................................................89
3.6.2.2 SIP Server ...................................................................................................................89
Registrar Server Address ..........................................................................................89
Registrar Server Port ................................................................................................89
Proxy Server Address ...............................................................................................89
Proxy Server Port ......................................................................................................89
Presence Server Address .........................................................................................90
Presence Server Port ................................................................................................90
3.6.2.3 Outbound Proxy Server ...............................................................................................90
Outbound Proxy Server Address ..............................................................................90
Outbound Proxy Server Port .....................................................................................90
3.6.2.4 SIP Service Domain ....................................................................................................91
Service Domain .........................................................................................................91
3.6.2.5 SIP Source Port ...........................................................................................................91
Source Port ...............................................................................................................91
3.6.2.6 SIP Authentication .......................................................................................................91
Authentication ID .......................................................................................................91
Authentication Password ..........................................................................................92
3.6.2.7 DNS .............................................................................................................................92
Enable DNS SRV lookup ..........................................................................................92
SRV lookup Prefix for UDP .......................................................................................92
SRV lookup Prefix for TCP .......................................................................................93
3.6.2.8 Timer Settings .............................................................................................................93
T1 Timer ....................................................................................................................93
T2 Timer ....................................................................................................................93
INVITE Retry Count ..................................................................................................93
Non-INVITE Retry Count ..........................................................................................94
3.6.2.9 Quality of Service (QoS) ..............................................................................................94
SIP Packet QoS (DSCP) ...........................................................................................94
3.6.2.10 SIP extensions .............................................................................................................95
Supports 100rel (RFC 3262) .....................................................................................95
Supports Session Timer (RFC 4028) ........................................................................95
3.6.2.11 Keep Alive ...................................................................................................................95
Keep Alive Interval ....................................................................................................95
3.6.2.12 Security ........................................................................................................................96
Enable SSAF (SIP Source Address Filter) ................................................................96
3.6.3 VoIP Settings ..................................................................................................................96
3.6.3.1 RTP Settings ...............................................................................................................96
RTP Packet Time ......................................................................................................96
Minimum RTP Port Number ......................................................................................97
Maximum RTP Port Number .....................................................................................97
3.6.4 VoIP Settings [Line 1]–[Line 8] .......................................................................................98
3.6.4.1 Quality of Service (QoS) ..............................................................................................98
RTP Packet QoS (DSCP) .........................................................................................98
3.6.4.2 Statistical Information ..................................................................................................99
RTCP Interval ...........................................................................................................99
3.6.4.3 Jitter Buffer ..................................................................................................................99
Maximum Delay ........................................................................................................99
Minimum Delay .......................................................................................................100
Initial Delay .............................................................................................................100
3.6.4.4 DTMF .........................................................................................................................100
6 Administrator Guide Document Version 2013-02
Table of Contents

DTMF Type .............................................................................................................100
Telephone-event Payload Type ..............................................................................101
3.6.4.5 Call Hold ....................................................................................................................101
Supports RFC 2543 (c=0.0.0.0) ..............................................................................101
3.6.4.6 CODEC Settings ........................................................................................................101
First CODEC ...........................................................................................................101
Second CODEC ......................................................................................................102
Third CODEC ..........................................................................................................102
Fourth CODEC ........................................................................................................103
Fifth CODEC ...........................................................................................................103
3.7 Telephone ......................................................................................................................104
3.7.1 Multi Number Settings ..................................................................................................104
3.7.1.1 Grouping Handset/Handset selection for receiving calls ...........................................105
Line No. ...................................................................................................................105
Phone Number ........................................................................................................105
Handset No. ............................................................................................................106
Base (KX-TGP55x only) ..........................................................................................106
3.7.1.2 Handset and Line No. selection for making calls .......................................................106
Handset No. ............................................................................................................106
Base (KX-TGP55x only) ..........................................................................................106
Line No. ...................................................................................................................107
Default .....................................................................................................................107
3.7.2 Call Control ...................................................................................................................108
3.7.2.1 Call Control ................................................................................................................108
Send SUBSCRIBE to Voice Mail Server ................................................................108
Conference Server Address ...................................................................................108
Inter-digit Timeout ...................................................................................................109
3.7.2.2 Emergency Call Phone Numbers ..............................................................................109
1–5 ..........................................................................................................................109
3.7.2.3 Call Rejection Phone Numbers .................................................................................109
1–30 ........................................................................................................................109
3.7.3 Call Control [Line 1]–[Line 8] ........................................................................................110
3.7.3.1 Call Control ................................................................................................................110
Display Name ..........................................................................................................110
Enable Privacy Mode ..............................................................................................110
Voice Mail Access Number .....................................................................................111
Enable Shared Call .................................................................................................111
Unique ID of Shared Call ........................................................................................112
Synchronize Do Not Disturb and Call Forward .......................................................112
3.7.3.2 Dial Plan ....................................................................................................................112
Dial Plan ..................................................................................................................112
Call Even If Dial Plan Does Not Match ...................................................................113
3.7.3.3 Call Features .............................................................................................................113
Block Caller ID ........................................................................................................113
Block Anonymous Call ............................................................................................113
Do Not Disturb ........................................................................................................114
3.7.3.4 Call Forward ..............................................................................................................114
Unconditional (Enable Call Forward) ......................................................................114
Unconditional (Phone Number) ..............................................................................115
Busy (Enable Call Forward) ....................................................................................115
Busy (Phone Number) ............................................................................................116
No Answer (Enable Call Forward) ..........................................................................116
No Answer (Phone Number) ...................................................................................117
No Answer (Ring Count) .........................................................................................117
3.7.4 Tone Settings ...............................................................................................................118
Document Version 2013-02 Administrator Guide 7
Table of Contents

3.7.4.1 Dial Tone ...................................................................................................................118
Tone Frequencies ...................................................................................................118
Tone Timings ..........................................................................................................118
3.7.4.2 Busy Tone .................................................................................................................119
Tone Frequencies ...................................................................................................119
Tone Timings ..........................................................................................................119
3.7.4.3 Ringing Tone .............................................................................................................119
Tone Frequencies ...................................................................................................119
Tone Timings ..........................................................................................................120
3.7.4.4 Stutter Tone ...............................................................................................................120
Tone Frequencies ...................................................................................................120
Tone Timings ..........................................................................................................120
3.7.4.5 Reorder Tone ............................................................................................................120
Tone Frequencies ...................................................................................................120
Tone Timings ..........................................................................................................121
3.7.4.6 Howler Tone ..............................................................................................................121
Tone Frequencies ...................................................................................................121
Tone Timings ..........................................................................................................121
Start Time ...............................................................................................................121
3.7.5 Import Phonebook ........................................................................................................121
3.7.5.1 Import Phonebook .....................................................................................................122
Handset (or Base Unit) ...........................................................................................122
File Name ................................................................................................................122
3.7.6 Export Phonebook ........................................................................................................123
3.7.6.1 Export Phonebook .....................................................................................................123
Handset (or Base Unit) ...........................................................................................123
3.8 Maintenance ..................................................................................................................124
3.8.1 Firmware Maintenance .................................................................................................124
3.8.1.1 Firmware Maintenance ..............................................................................................124
Enable Firmware Update ........................................................................................124
Update Type ...........................................................................................................124
Firmware File URL ..................................................................................................125
3.8.2 Local Firmware Update ................................................................................................125
3.8.2.1 Local Firmware Update .............................................................................................125
Encryption ...............................................................................................................125
File Name ................................................................................................................126
3.8.3 Provisioning Maintenance ............................................................................................126
3.8.3.1 Provisioning Maintenance .........................................................................................126
Enable Provisioning ................................................................................................126
Standard File URL ..................................................................................................127
Product File URL .....................................................................................................127
Master File URL ......................................................................................................127
Cyclic Auto Resync .................................................................................................128
Resync Interval .......................................................................................................128
Header Value for Resync Event .............................................................................128
3.8.4 Management Server .....................................................................................................129
3.8.4.1 Management Server ..................................................................................................129
Management Server URL .......................................................................................129
3.8.4.2 Management Server Authentication ..........................................................................129
Authentication ID .....................................................................................................129
Authentication Password ........................................................................................129
3.8.5 Reset to Defaults ..........................................................................................................130
3.8.6 Restart ..........................................................................................................................130
4 Configuration File Programming ........................................................131
8 Administrator Guide Document Version 2013-02
Table of Contents

4.1 Configuration File Parameter List ...............................................................................132
4.2 General Information on the Configuration Files ........................................................139
4.2.1 Configuration File Specifications ..................................................................................139
4.2.2 Configuration File Parameters ......................................................................................140
4.2.3 Characters Available for String Values .........................................................................141
4.3 System Settings ............................................................................................................141
4.3.1 Login Account Settings .................................................................................................141
ADMIN_ID .................................................................................................................141
ADMIN_PASS ...........................................................................................................142
USER_ID ...................................................................................................................142
USER_PASS .............................................................................................................142
4.3.2 System Time Settings ..................................................................................................143
TIME_ZONE ..............................................................................................................143
DST_ENABLE ...........................................................................................................143
DST_OFFSET ...........................................................................................................144
DST_START_MONTH ...............................................................................................144
DST_START_ORDINAL_DAY ..................................................................................144
DST_START_DAY_OF_WEEK .................................................................................145
DST_START_TIME ...................................................................................................145
DST_STOP_MONTH ................................................................................................146
DST_STOP_ORDINAL_DAY ....................................................................................146
DST_STOP_DAY_OF_WEEK ...................................................................................146
DST_STOP_TIME .....................................................................................................147
LOCAL_TIME_ZONE_POSIX ...................................................................................147
4.3.3 Syslog Settings .............................................................................................................148
SYSLOG_EVENT_SIP ..............................................................................................148
SYSLOG_EVENT_CFG ............................................................................................148
SYSLOG_EVENT_VOIP ...........................................................................................148
SYSLOG_EVENT_TEL .............................................................................................149
SYSLOG_ADDR ........................................................................................................149
SYSLOG_PORT ........................................................................................................149
SYSLOG_RTPSMLY_INTVL_[1–8] ...........................................................................149
4.3.4 Firmware Update Settings ............................................................................................150
FIRM_UPGRADE_ENABLE ......................................................................................150
FIRM_VER_EUDECT ................................................................................................150
FIRM_VER_USDECT ................................................................................................150
FIRM_UPGRADE_AUTO ..........................................................................................151
FIRM_FILE_PATH .....................................................................................................151
4.3.5 Provisioning Settings ....................................................................................................152
OPTION66_ENABLE .................................................................................................152
OPTION66_REBOOT ................................................................................................152
PROVISION_ENABLE ..............................................................................................152
CFG_STANDARD_FILE_PATH ................................................................................153
CFG_PRODUCT_FILE_PATH ..................................................................................153
CFG_MASTER_FILE_PATH .....................................................................................154
CFG_FILE_KEY1 ......................................................................................................155
CFG_FILE_KEY2 ......................................................................................................156
CFG_FILE_KEY3 ......................................................................................................156
CFG_FILE_KEY_LENGTH ........................................................................................156
CFG_CYCLIC ............................................................................................................156
CFG_CYCLIC_INTVL ................................................................................................157
CFG_RTRY_INTVL ...................................................................................................157
CFG_RESYNC_TIME ...............................................................................................157
CFG_RESYNC_FROM_SIP ......................................................................................158
CFG_RESYNC_DURATION .....................................................................................158
Document Version 2013-02 Administrator Guide 9
Table of Contents

MAINTENANCE_WEB_RESET_ON_STARTUP ......................................................159
4.3.6 Management Server Settings .......................................................................................159
ACS_URL ..................................................................................................................159
ACS_USER_ID ..........................................................................................................159
ACS_PASS ................................................................................................................160
PERIODIC_INFORM_ENABLE .................................................................................160
PERIODIC_INFORM_INTERVAL .............................................................................160
PERIODIC_INFORM_TIME .......................................................................................160
CON_REQ_USER_ID ...............................................................................................161
CON_REQ_PASS .....................................................................................................161
ANNEX_G_STUN_ENABLE .....................................................................................162
ANNEX_G_STUN_SERV_ADDR ..............................................................................162
ANNEX_G_STUN_SERV_PORT ..............................................................................162
ANNEX_G_STUN_USER_ID ....................................................................................162
ANNEX_G_STUN_PASS ..........................................................................................163
ANNEX_G_STUN_MAX_KEEP_ALIVE ....................................................................163
ANNEX_G_STUN_MIN_KEEP_ALIVE .....................................................................163
UDP_CON_REQ_ADDR_NOTIFY_LIMIT .................................................................164
4.4 Network Settings ...........................................................................................................164
4.4.1 IP Settings ....................................................................................................................164
CONNECTION_TYPE ...............................................................................................164
HOST_NAME ............................................................................................................165
DHCP_DNS_ENABLE ...............................................................................................165
STATIC_IP_ADDRESS .............................................................................................165
STATIC_SUBNET .....................................................................................................166
STATIC_GATEWAY ..................................................................................................166
USER_DNS1_ADDR .................................................................................................166
USER_DNS2_ADDR .................................................................................................167
4.4.2 DNS Settings ................................................................................................................167
DNS_QRY_PRLL ......................................................................................................167
DNS_PRIORITY ........................................................................................................168
DNS1_ADDR .............................................................................................................168
DNS2_ADDR .............................................................................................................168
4.4.3 Ethernet Port Settings ..................................................................................................168
VLAN_ENABLE .........................................................................................................168
VLAN_ID_IP_PHONE ...............................................................................................169
VLAN_PRI_IP_PHONE .............................................................................................169
VLAN_ID_PC (KX-TGP55x only) ..............................................................................170
VLAN_PRI_PC (KX-TGP55x only) ............................................................................170
4.4.4 HTTP Settings ..............................................................................................................170
HTTPD_PORTOPEN_AUTO ....................................................................................170
HTTP_VER ................................................................................................................171
HTTP_USER_AGENT ...............................................................................................171
HTTP_SSL_VERIFY .................................................................................................172
CFG_ROOT_CERTIFICATE_PATH ..........................................................................172
4.4.5 Time Adjust Settings ....................................................................................................173
NTP_ADDR ...............................................................................................................173
TIME_SYNC_INTVL ..................................................................................................173
TIME_QUERY_INTVL ...............................................................................................173
4.4.6 STUN Settings ..............................................................................................................173
STUN_SERV_ADDR .................................................................................................173
STUN_SERV_PORT .................................................................................................174
STUN_2NDSERV_ADDR ..........................................................................................174
STUN_2NDSERV_PORT ..........................................................................................174
4.4.7 Miscellaneous Network Settings ..................................................................................174
10 Administrator Guide Document Version 2013-02
Table of Contents

NW_SETTING_ENABLE ...........................................................................................174
CUSTOM_WEB_PAGE .............................................................................................175
4.5 Telephone Settings .......................................................................................................175
4.5.1 Multi Number Settings ..................................................................................................175
INCOMING_CALL_GROUP_[1–8] ............................................................................175
OUTGOING_CALL_LINE_HS[1–6] ...........................................................................176
OUTGOING_CALL_LINE_BS ...................................................................................176
DEFAULT_LINE_SELECT_HS[1–6] .........................................................................177
DEFAULT_LINE_SELECT_BS .................................................................................177
4.5.2 Call Control Settings .....................................................................................................178
CONFERENCE_SERVER_ADDRESS .....................................................................178
EMERGENCY_CALL[1–5] ........................................................................................178
FIRSTDIGIT_TIM .......................................................................................................179
INTDIGIT_TIM ...........................................................................................................179
VM_SUBSCRIBE_ENABLE ......................................................................................179
HOLD_TRANSFER_OPERATION
(Not available for KX-TGP500B04/KX-TGP550T04/KX-TGP551T04) ......................179
4.5.3 Tone Settings ...............................................................................................................180
DIAL_TONE_FRQ .....................................................................................................180
DIAL_TONE_TIMING ................................................................................................180
BUSY_TONE_FRQ ...................................................................................................180
BUSY_TONE_TIMING ..............................................................................................181
RINGING_TONE_FRQ ..............................................................................................181
RINGING_TONE_TIMING .........................................................................................181
STT_TONE_FRQ ......................................................................................................181
STT_TONE_TIMING .................................................................................................182
REORDER_TONE_FRQ ...........................................................................................182
REORDER_TONE_TIMING ......................................................................................182
HOWLER_TONE_FRQ .............................................................................................182
HOWLER_TONE_TIMING ........................................................................................183
HOWLER_START_TIME ..........................................................................................183
BELL_CORE_PATTERN1_TIMING ..........................................................................183
BELL_CORE_PATTERN2_TIMING ..........................................................................183
BELL_CORE_PATTERN3_TIMING ..........................................................................184
BELL_CORE_PATTERN4_TIMING ..........................................................................184
BELL_CORE_PATTERN5_TIMING ..........................................................................184
RINGTONE_183_180_ENABLE ...............................................................................184
CONFIRM_TONE4_ENABLE ....................................................................................184
4.6 VoIP Settings .................................................................................................................185
4.6.1 Codec Settings .............................................................................................................185
SDP_CODEC[0–4]_[1–8] ..........................................................................................185
SDP_CKRTE[0–4]_[1–8] ...........................................................................................185
SDP_PARAM[0–4]_[1–8] ..........................................................................................186
SDP_PTYPE[0–4]_[1–8] ...........................................................................................186
CODEC_G711_REQ .................................................................................................187
CODEC_G729_PARAM ............................................................................................187
4.6.2 RTP Settings ................................................................................................................187
TOS_RTP_[1–8] ........................................................................................................187
RTCP_INTVL_[1–8] ...................................................................................................189
MAX_DELAY_[1–8] ...................................................................................................189
MIN_DELAY_[1–8] ....................................................................................................189
NOM_DELAY_[1–8] ..................................................................................................190
RTP_PORT_MIN .......................................................................................................190
RTP_PORT_MAX ......................................................................................................190
RTP_PTIME ..............................................................................................................191
Document Version 2013-02 Administrator Guide 11
Table of Contents

TOS_RTCP_[1–8] .....................................................................................................191
4.6.3 Miscellaneous VoIP Settings ........................................................................................192
OUTBANDDTMF_[1–8] .............................................................................................192
OUTBANDDTMF_VOL ..............................................................................................192
TELEVENT_PTYPE_[1–8] ........................................................................................192
RFC2543_HOLD_ENABLE_[1–8] .............................................................................193
DTMF_RELAY_[1–8] .................................................................................................193
4.7 Line Settings ..................................................................................................................193
4.7.1 Call Control Settings .....................................................................................................193
VM_NUMBER_[1–8] ..................................................................................................193
DIAL_PLAN_[1–8] .....................................................................................................194
DIAL_PLAN_NOT_MATCH_ENABLE_[1–8] .............................................................194
SHARED_CALL_ENABLE_[1–8] ..............................................................................195
SHARED_USER_ID_[1–8] ........................................................................................195
SYNCHRONIZATION_ENABLE_[1–8] ......................................................................195
PRIVACY_MODE_[1–8] ............................................................................................196
VM_COUNT_ENABLE ..............................................................................................196
CW_ENABLE_[1–8] ..................................................................................................197
4.7.2 SIP Settings ..................................................................................................................197
SIP_USER_AGENT ..................................................................................................197
SIP_AUTHID_[1–8] ...................................................................................................197
SIP_PASS_[1–8] .......................................................................................................198
SIP_SRC_PORT_[1–8] .............................................................................................198
SIP_PRXY_ADDR_[1–8] ...........................................................................................198
SIP_PRXY_PORT_[1–8] ...........................................................................................199
SIP_RGSTR_ADDR_[1–8] ........................................................................................199
SIP_RGSTR_PORT_[1–8] ........................................................................................199
SIP_SVCDOMAIN_[1–8] ...........................................................................................199
REG_EXPIRE_TIME_[1–8] .......................................................................................200
REG_INTERVAL_RATE_[1–8] ..................................................................................200
SIP_SESSION_TIME_[1–8] ......................................................................................200
TOS_SIP_[1–8] .........................................................................................................200
SIP_2NDPROXY_ADDR_[1–8] .................................................................................202
SIP_2NDPROXY_PORT_[1–8] .................................................................................203
SIP_2NDRGSTR_ADDR_[1–8] .................................................................................203
SIP_2NDRGSTR_PORT_[1–8] .................................................................................203
SIP_TIMER_T1_[1–8] ...............................................................................................203
SIP_TIMER_T2_[1–8] ...............................................................................................204
INVITE_RTXN_[1–8] .................................................................................................204
OTHER_RTXN_[1–8] ................................................................................................204
SIP_FOVR_NORSP_[1–8] ........................................................................................205
SIP_FOVR_MAX_[1–8] .............................................................................................205
SIP_DNSSRV_ENA_[1–8] ........................................................................................205
SIP_UDP_SRV_PREFIX_[1–8] .................................................................................206
SIP_TCP_SRV_PREFIX_[1–8] .................................................................................206
SIP_100REL_ENABLE_[1–8] ....................................................................................207
SIP_18X_RTX_INTVL_[1–8] .....................................................................................207
SIP_PRSNC_ADDR_[1–8] ........................................................................................207
SIP_PRSNC_PORT_[1–8] ........................................................................................208
SIP_2NDPRSNC_ADDR_[1–8] .................................................................................208
SIP_2NDPRSNC_PORT_[1–8] .................................................................................208
USE_DEL_REG_OPEN_[1–8] ..................................................................................208
USE_DEL_REG_CLOSE_[1–8] ................................................................................209
PORT_PUNCH_INTVL_[1–8] ....................................................................................209
SIP_SUBS_EXPIRE_[1–8] ........................................................................................209
12 Administrator Guide Document Version 2013-02
Table of Contents

SUB_RTX_INTVL_[1–8] ............................................................................................210
REG_RTX_INTVL_[1–8] ...........................................................................................210
SIP_P_PREFERRED_ID_[1–8] .................................................................................210
SIP_PRIVACY_[1–8] .................................................................................................211
ADD_USER_PHONE_[1–8] ......................................................................................211
SDP_USER_ID_[1–8] ................................................................................................211
SUB_INTERVAL_RATE_[1–8] ..................................................................................211
SIP_OUTPROXY_ADDR_[1–8] ................................................................................212
SIP_OUTPROXY_PORT_[1–8] .................................................................................212
SIP_TRANSPORT_[1–8] ...........................................................................................212
SIP_ANM_DISPNAME_[1–8] ....................................................................................213
SIP_ANM_USERNAME_[1–8] ..................................................................................213
SIP_ANM_HOSTNAME_[1–8] ..................................................................................213
SIP_DETECT_SSAF_[1–8] .......................................................................................214
SIP_RCV_DET_HEADER_[1–8] ...............................................................................214
SIP_CONTACT_ON_ACK_[1–8] ...............................................................................215
PHONE_NUMBER_[1–8] ..........................................................................................215
LINE_ID_[1–8] ...........................................................................................................215
DISPLAY_NAME_[1–8] .............................................................................................216
INTERNATIONAL_ACCESS_CODE .........................................................................216
COUNTRY_CALLING_CODE ...................................................................................216
NATIONAL_ACCESS_CODE ...................................................................................216
COUNTRY_CALLING_CODE_EX ............................................................................217
SIP_REQURI_PORT_[1–8] .......................................................................................217
SIP_ADD_RPORT_[1–8] ...........................................................................................217
SIP_SESSION_METHOD_[1–8] ...............................................................................218
VOICE_MESSAGE_AVAILABLE ..............................................................................218
SIP_INVITE_EXPIRE_[1–8] ......................................................................................218
SIP_FOVR_MODE_[1-8] ...........................................................................................219
SIP_FOVR_DURATION_[1-8] ...................................................................................219
SIP_ADD_ROUTE_[1-8] ...........................................................................................219
SIP_RESPONSE_CODE_CALL_REJECT ...............................................................219
SIP_403_REG_SUB_RTX_[1-8] ...............................................................................220
4.8 Setting Configuration File Parameters Using TR-069 ................................................220
5 Useful Telephone Functions ...............................................................225
5.1 Line Settings for Base Unit and Handset ....................................................................226
5.1.1 Multi Number Settings ..................................................................................................226
5.2 Phonebook Import and Export .....................................................................................227
5.2.1 Import/Export Operation ...............................................................................................230
5.2.2 Editing with Microsoft Excel ..........................................................................................231
5.2.3 Exporting Data from Microsoft Outlook ........................................................................233
5.3 Dial Plan .........................................................................................................................233
5.3.1 Dial Plan Settings .........................................................................................................234
6 Firmware Update ..................................................................................239
6.1 Firmware Server Setup .................................................................................................240
6.2 Firmware Update Settings ............................................................................................240
6.3 Executing Firmware Update .........................................................................................241
6.4 Local Firmware Update .................................................................................................241
7 Troubleshooting ...................................................................................243
7.1 Troubleshooting ............................................................................................................244
8 Configuration File Examples ...............................................................251
Document Version 2013-02 Administrator Guide 13
Table of Contents

8.1 Simplified Example of the Configuration File .............................................................252
8.2 Comprehensive Example of the Configuration File ...................................................253
8.2.1 Codec Settings for G729A only ....................................................................................261
8.3 Example with Incorrect Descriptions ..........................................................................262
9 Open Source Software .........................................................................265
10 Appendix ...............................................................................................273
10.1 Revision History ............................................................................................................274
10.1.1 KX-TGP500/KX-TGP550 Software File Version 12.04/22.04 or later ..........................274
10.1.2 KX-TGP500/KX-TGP550 Software File Version 12.06/22.06 or later ..........................274
10.1.3 KX-TGP500/KX-TGP550 Software File Version 12.10/22.10 or later ..........................274
10.1.4 KX-TGP551 Software File Version 12.12 or later .........................................................274
10.1.5 KX-TGP500/KX-TGP550 Software File Version 12.17/22.17 or later ..........................275
10.1.6 KX-TGP500/KX-TGP550 Software File Version 12.29/22.29 or later ..........................275
10.1.7 KX-TGP500/KX-TGP550 Software File Version 12.53/22.53 or later ..........................275
10.1.8 KX-TGP500/KX-TGP550 Software File Version 12.55/22.55 or later ..........................275
10.1.9 KX-TGP500/KX-TGP550 Software File Version 12.61/22.61 or later ..........................275
10.1.10 KX-TGP500/KX-TGP550 Software File Version 12.76/22.76 or later ..........................276
Index............................................................................................................277
14 Administrator Guide Document Version 2013-02
Table of Contents

Section 1
Initial Setup
This section provides an overview of the setup
procedures for the unit.
Document Version 2013-02 Administrator Guide 15

1.1 Setup
1.1.1 Factory Defaults
Many of the settings for this unit have been configured before the unit ships.
Where possible, these settings are configured with the optimum or most common values for the setting. For
example, the port number of the SIP (Session Initiation Protocol) server is set to "5060".
However, many of the settings, such as the address of the SIP server or the phone number, have not been
pre-configured, and they must be modified depending on the usage environment. If the port number of the SIP
server is not "5060", the value of this setting must be changed.
This unit thus will not function properly using only the factory default settings. The settings for each feature
must be configured according to the environment in which the unit is used.
1.1.2 Language Selection for the Unit
You can change the language used on the LCD. Because the language settings for the LCD of the base unit
and handsets are not synchronized, you must set the languages individually for the base unit and each handset.
In addition, various settings can be configured by using the Web user interface on a PC connected on the same
network (® see Section 3 Web User Interface Programming). You can select the language for the Web
user interface. You must set the language setting for the Web user interface separately from that of the base
unit and handsets.
The available languages may differ depending on the country/area of use.
Note
•To select the display language for the base unit or handsets, refer to the User Guide on the Panasonic
Web site (® see Introduction).
•To select the display language for the Web user interface, see 3.5.1 Web Language.
1.1.3 Basic Network Setup
This section describes the basic network settings that you must configure before you can use the unit on your
network.
You must configure the following network settings:
•TCP/IP settings (DHCP [Dynamic Host Configuration Protocol] or static IP address assignment)
•DNS server settings
TCP/IP Settings (DHCP or Static IP Address Assignment)
A unique IP address must be assigned to the unit so that it can communicate on the network. How you assign
an IP address depends on your network environment. This unit supports the following 2 methods for assigning
an IP address:
Obtaining an IP Address Automatically from a DHCP Server
You can configure the unit to automatically obtain its IP address when it starts up from a DHCP server running
on your network. With this method, the system can efficiently manage a limited number of IP addresses. Note
that the IP address assigned to the unit may vary every time the unit is started up.
For details about the DHCP server, consult your network administrator.
16 Administrator Guide Document Version 2013-02
1.1.3 Basic Network Setup

Using a Static IP Address Specified by Your Network Administrator
If IP addresses for network devices are specified individually by your network administrator, you will need to
manually configure settings such as the IP address, subnet mask, default gateway, and DNS servers from
either the base unit or one of the handsets.
For details about the required network settings, consult your network administrator.
DNS Server Settings
You can configure the unit to use 2 DNS servers: a primary DNS server and a secondary DNS server. If you
set both DNS servers, the primary DNS server receives priority over the secondary DNS server. If the primary
DNS server returns no reply, the secondary DNS server will be used.
For details about configuring the DNS server settings using the base unit and handsets, or using the Web user
interface, see Configuring the Network Settings of the Unit in this section.
DNS Priority Using Configuration File
The setting for DNS server(s) may be configured using the configuration files by your phone system dealer
(® see "DNS1_ADDR" and "DNS2_ADDR" in 4.4.2 DNS Settings).
•If the DNS server addresses specified in the configuration file (® see "DNS_PRIORITY" in 4.4.2 DNS
Settings) are given priority, the unit first sends its requests to those DNS servers. If a match is not found,
the unit then sends its request to the DNS servers that were specified by the DHCP server, or the primary/
secondary DNS servers that were specified on the unit or via the Web user interface.
•If the DNS servers that were specified by the DHCP server, or the primary/secondary DNS servers that
were specified on the unit or via the Web user interface are given priority, the unit first sends its requests
to those DNS servers. If a match is not found, the unit then sends its request to the DNS servers that were
specified using the configuration file.
Configuring the Network Settings of the Unit
The following procedures explain how to change the network settings via each interface.
For details about the individual network settings that can be configured via the base unit and handsets, or using
the Web user interface, refer to the Quick Guide on the Panasonic Web site (® see Introduction) or see
3.4.1 Basic Network Settings.
Configuring Settings from the Base Unit (KX-TGP55x only)/Handset
To configure network settings automatically
In cases when buttons/soft key icons are shown in English alphabet
1. Base unit: [MENU] (middle soft key) ® [#][5][0][0]
Handset: [MENU] (center of joystick) ® [#][5][0][0]
2. [ ]/[ ]: Select "On" for DHCP ® [SAVE]
3. []/[ ]: Select "Automatic" for DNS ® [SAVE]
•Select "Manual" to enter the addresses for DNS1 (primary DNS server) and, if necessary, DNS2
(secondary DNS server) manually ® [SAVE]
4. Base unit: [EXIT]
Handset: [OFF]
Document Version 2013-02 Administrator Guide 17
1.1.3 Basic Network Setup

In cases when buttons/soft key icons are shown in symbols/pictures
1. Base unit: (middle soft key) ® [#][5][0][0]
Handset: (center of joystick) ® [#][5][0][0]
2. [ ]/[ ]: Select "On" for DHCP ®
3. [ ]/[ ]: Select "Automatic" for DNS ®
•Select "Manual" to enter the addresses for DNS1 (primary DNS server) and, if necessary, DNS2
(secondary DNS server) manually ®
4. Base unit: [ ]
Handset: [ ]
To configure network settings manually
In cases when buttons/soft key icons are shown in English alphabet
1. Base unit: [MENU] (middle soft key) ® [#][5][0][0]
Handset: [MENU] (center of joystick) ® [#][5][0][0]
2. [ ]/[ ]: Select "Off" for DHCP ® [SAVE]
3. Base unit: [EXIT]
Handset: [OFF]
4. Base unit: [MENU] (middle soft key) ® [#][5][0][1]
Handset: [MENU] (center of joystick) ® [#][5][0][1]
5. [ ]/[ ]: Enter the IP address, subnet mask, default gateway, DNS1 (primary DNS server), and, if
necessary, DNS2 (secondary DNS server) ® [SAVE]
6. Base unit: [EXIT]
Handset: [OFF]
In cases when buttons/soft key icons are shown in symbols/pictures
1. Base unit: (middle soft key) ® [#][5][0][0]
Handset: (center of joystick) ® [#][5][0][0]
2. [ ]/[ ]: Select "Off" for DHCP ®
3. Base unit: [ ]
Handset: [ ]
4. Base unit: (middle soft key) ® [#][5][0][1]
Handset: (center of joystick) ® [#][5][0][1]
5. [ ]/[ ]: Enter the IP address, subnet mask, default gateway, DNS1 (primary DNS server), and, if
necessary, DNS2 (secondary DNS server) ®
6. Base unit: [ ]
Handset: [ ]
Configuring Settings from the Web User Interface
To configure network settings automatically
1. Click the [Network] tab, and then click [Basic Network Settings].
2. Select [DHCP] for [Connection Mode].
3. Enter a host name in [Host Name].
4. Select [Receive DNS server address automatically] for [Domain Name Server].
•Select [Use the following settings] for [Domain Name Server] to enter the address for primary and
secondary DNS servers manually.
18 Administrator Guide Document Version 2013-02
1.1.3 Basic Network Setup

To configure network settings manually
1. Click the [Network] tab, and then click [Basic Network Settings].
2. Select [Static] for [Connection Mode].
3. Enter an IP address in [Static IP Address].
4. Enter the subnet mask in [Subnet Mask].
5. Enter a default gateway address in [Default Gateway].
6. Enter the address for the primary DNS server in [DNS1].
7. If necessary, enter the address for the secondary DNS server in [DNS2].
Note
•If your phone system dealer does not allow you these settings, you cannot change them even though
the unit shows the setting menu. Contact your phone system dealer for further information.
•If you select "On" for DHCP on the unit, or you select [DHCP] for [Connection Mode] in the Web user
interface, all the settings concerning static connection will be ignored, even if they have been specified.
•If you select "On" for DHCP and "Automatic" for DNS on the unit, or you select [DHCP] for
[Connection Mode] and [Receive DNS server address automatically] for [Domain Name
Server] in the Web user interface, the DNS server settings (DNS1 and DNS2) will be ignored, even if
they have been specified.
1.1.4 Overview of Programming
You can specify various settings beforehand by creating configuration files. This is called "pre-provisioning".
Once you have created the configuration files, which contain the pre-configured settings, the unit can then
download the files from a server on the Internet and configure its own settings. This is called "provisioning".
In addition, you can also configure the settings manually. To configure them manually, use the Web user
interface on a PC that is connected to the same network as the unit (Web user interface programming), or
perform setting operations on the unit (phone user interface programming).
1.1.5 Pre-provisioning
1.1.5.1 What is Pre-provisioning?
To perform pre-provisioning, you must set the IP address of a TFTP server to the DHCP server option 66 so
that the unit can acquire the TFTP server address. When the unit starts up and no configuration has been
applied, it will automatically acquire the address of the TFTP server and download the configuration file.
For details about the configuration file, see 1.1.6.3 Configuration File.
Document Version 2013-02 Administrator Guide 19
1.1.5 Pre-provisioning

For details about the settings that can be configured with the configuration files and how to specify the settings,
see Section 4 Configuration File Programming.
Preset
Factory defaults
Factory
Factory defaults
Pre-provisioning
Phone system dealer
Pre-provisioning data
Pre-provisioning can aid the installation process by allowing phone system dealers to configure beforehand
the minimum settings required to operate the unit.
For example, phone system dealers can store on the TFTP server a configuration file that contains only the
URL of a server where another configuration file is stored. This second configuration file contains settings
configured specifically for the usage environment of the user. The user will be able to start using the unit by
just connecting it to the network.
Pre-provisioning is performed only once after the unit has been shipped. Once any configuration (such as
pre-provisioning, provisioning, or Web user interface programming) has been applied, pre-provisioning will not
be performed again.
Note that the settings configured by pre-provisioning cannot be restored once it has been performed. If you
want to restore them, consult your phone system dealer.
Although pre-provisioning is often used to specify the location of the configuration files for provisioning, you
can configure any of the settings through pre-provisioning. The unit can be made fully operational by configuring
settings through pre-provisioning.
1.1.5.2 Pre-provisioning when Setting Static IP Addresses
To perform pre-provisioning, the unit needs to acquire the TFTP server address from option 66 on a DHCP
server. Therefore, pre-provisioning cannot be performed if you use static IP addressing on your network. If you
use static IP addressing and want to perform pre-provisioning, construct a small, separate network and connect
a DHCP and TFTP server to that network.
In addition, if option 66 of the DHCP server cannot be set, or if you are unauthorized to change this setting,
perform pre-provisioning on the separate network, and then connect the unit to the actual network.
20 Administrator Guide Document Version 2013-02
1.1.5 Pre-provisioning