Panasonic WH-UD09HE5-1 User manual

English
Operating Instructions
Air-to-Water Hydromodule + Tank
Thank you for purchasing Panasonic
product.
Before operating the system, please read these
operating instructions thoroughly and keep them
for future reference.
Installation Instructions attached.
Serial number and production year please refer to
name plate.
ACXF55-03410
Operating Instructions
Air-to-Water Hydromodule + Tank
Model No.
Indoor Unit
WH-ADC0309H3E5UK
Outdoor Unit
WH-UD03HE5-1
WH-UD05HE5-1
WH-UD07HE5-1
WH-UD09HE5-1
Manufactured by:
Panasonic Appliances Air-Conditioning Malaysia Sdn. Bhd.
Lot 2, Persiaran Tengku Ampuan, Section 21,
Shah Alam Industrial Site, 40300 Shah Alam,
Selangor Darul Ehsan, Malaysia.

2
Table of contents
Safety precautions .........................................................4-6
Remote Controller buttons and display .........................7-9
Initialization .......................................................................9
Quick Menu ....................................................................10
Menus ........................................................................10-23
For user
1 Function setup ...................................................10-11
1.1 Weekly timer
1.2 Holiday timer
1.3 Quiet timer
1.4 Room heater
1.5 Tank heater
1.6 Sterilization
1.7 DHW mode
2 System check .........................................................12
2.1 Energy monitor
2.2 Water temperatures
2.3 Error history
2.4 Compressor
2.5 Heater
3 Personal setup ...................................................12-13
3.1 Touch sound
3.2 LCD contrast
3.3 Backlight
3.4 Backlight intensity
3.5 Clock format
3.6 Date & Time
3.7 Language
3.8 Unlock password
4 Service contact .......................................................13
4.1 Contact 1 / Contact 2
For installer
5 Installer setup > System setup ..........................14-18
5.1 Optional PCB connectivity
5.2 Zone & Sensor
5.3 Heater capacity
5.4 Anti freezing
5.5 Buffer tank connection
5.6 Base pan heater
5.7 Alternative outdoor sensor
5.8 Bivalent connection
5.9 External SW
5.10 Solar connection
5.11 External error signal
5.12 Demand control
5.13 SG ready
5.14 External compressor SW
5.15 Circulation liquid
5.16 Heat-Cool SW
6 Installer setup > Operation setup ......................18-22
6.1 Heat
6.2 Cool
6.3 Auto
6.4 Tank
7 Installer setup > Service setup ..........................22-23
7.1 Pump maximum speed
7.2 Pump down
7.3 Dry concrete
7.4 Service contact
Cleaning instructions ......................................................24
Troubleshooting .........................................................25-26
Information ......................................................................27

Operating conditions
HEATING
(TANK)
HEATING
(CIRCUIT)
COOLING
(CIRCUIT)
Water outlet temperature (°C)
(Min. / Max.) - / 65* 20 / 55 5 / 20
Outdoor ambient temperature (°C)
(Min. / Max.) -20 / 35 16 / 43
* Above 55 °C, only possible with backup heater operation.
When the outdoor temperature is out
of the range in the table, the heating
capacity will drop significantly and the
outdoor unit may stop operating for its
protection.
The unit will restart automatically after
the outdoor temperature returns to the
specified range.
3
English
Before use, make sure the system has been installed correctly by an
authorised dealer according to the given instructions.
• Panasonic Air-to-Water is a split system, consisting of two units: indoor and outdoor units. The indoor unit consist of
the hydromodule and 200L sanitary water tank.
• These operating instructions describe how to operate the system using the indoor and outdoor units.
• As for the operation of other products such as radiator, external thermo controller, and underfloor units, refer to the
operating instructions of each product.
• System could be locked to operate in HEAT mode and disable COOL mode.
• Some functions described in this manual may not be applicable to your system.
• Consult your nearest authorised dealer for further information.
*1 The system is locked to operate without COOL mode. It can be unlocked only by authorised installers or our authorised
service partners.
*2 Only displayed when COOL mode is unlocked (This means when COOL mode is available)
System overview
Radiator
Shower
Fan Coil
Unit
Floor
Heating
Outdoor Unit
Solar Panel
Power Supply
The illustrations in this manual are for explanation purposes only and may differ from the actual unit.
They are subject to change without notice for future improvement.
Note:
Not recommended to open the Front Plate.
(For authorised dealer/specialist use only)
Indoor Unit
Remote Controller
Front Plate

4
Safety precautions
To prevent personal injury, injury to
others or property damage, please
comply with the following:
Incorrect operation due to failure to
follow instructions below may cause
harm or damage, the seriousness of
which is classified as below:
WARNING
This sign warns of
death or serious
injury.
CAUTION
This sign warns of
injury or damage
to property.
The instructions to be followed are
classified by the following symbols:
This symbol denotes
an action that is
PROHIBITED.
These symbols denote
actions COMPULSORY.
WARNING
Indoor unit and outdoor
unit
This appliance may be used by
children aged from 8 years and
above and persons with reduced
physical, sensory or mental
capabilities or lack of experience
and knowledge if they have been
given supervision or instruction
concerning use of the appliance
in a safe way and understand
the hazards involved. Children
shall not play with the appliance.
Cleaning and user maintenance
shall not be made by children
without supervision.
Please consult an authorised
dealer or specialist to clean the
internal parts, repair, install,
remove and reinstall the unit.
Improper installation and
handling will cause leakage,
electric shock or fire.
Confirm with an authorised
dealer or specialist on usage of
any specified refrigerant type.
Using refrigerant type other than
the specified may cause product
damage, burst and injury etc.

5
English
Do not install the unit in
a potentially explosive or
flammable atmosphere. Failure
to do so could result in fire.
Do not insert your fingers
or other objects into the
indoor or outdoor unit; the
rotating parts may cause
injury.
Do not touch the outdoor unit
during lightning, it may cause an
electric shock.
Do not sit or step on the
unit, you may fall down
accidentally.
Do not install the indoor unit
outdoors. This is designed for
indoor installation only.
Power supply
Do not use a
modified cord, joint
cord, extension
cord or unspecified
cord to prevent
overheating and fire.
To prevent overheating, fire or
electric shock:
• Do not share the same power
outlet with other equipment.
• Do not operate with wet hands.
• Do not bend or twist power
supply cord.
If the supply cord is damaged,
it must be replaced by the
manufacturer, service agent or
similarly qualified persons in
order to avoid a hazard.
This unit is equipped with
Residual Current Circuit
Breaker/Earth Leakage Circuit
Breaker (RCCB/ELCB). Ask
an authorised dealer to check
RCCB/ELCB operation regularly,
especially after installation,
inspection, and maintenance.
RCCB/ELCB malfunction may
result in electric shock and/or
fire.
It is strongly recommended that
Install Residual Current Device
(RCD) on-site to prevent electric
shock and/or fire.
Before obtaining access to
terminals, all supply circuits must
be disconnected.
Stop using the product if any
abnormality/failure occurs and
disconnect the power supply.
(Risk of smoke/fire/electric
shock)
Examples of abnormality/failure
• RCCB/ELCB trips frequently.
• Burning smell is observed.
• Abnormal noise or vibration of
the unit is observed.
• Hot water leaks from the indoor
unit.
Contact your local dealer
immediately for maintenance/
repair.
Wear gloves during inspection
and maintenance.
Safety precautions

6
Safety precautions
This equipment must be earthed
to prevent electrical shock or fire.
Prevent electric shock by
disconnecting the power supply
- Before cleaning or servicing.
- When extended non-use.
This appliance is for multiple
uses. To avoid electric shock,
burn and/or fatal injury, make
sure to disconnect all power
supplies before accessing any
terminal in the indoor unit.
CAUTION
Indoor unit and outdoor
unit
Do not wash the indoor unit
with water, benzine, thinner
or scouring powder to avoid
damage or corrosion on the unit.
Do not install the unit close
to any combustibles or at
bathroom. Otherwise, it may
cause electric shock and/or fire.
Do not touch the water discharge
pipe of the indoor unit during
operation.
Do not place any material on the
unit or under it.
Do not touch the sharp
aluminium fin; sharp parts
may cause injury.
Do not use the system during
sterilisation in order to prevent
scalding with hot water, or
overheating of shower.
Prevent water leakage by
ensuring that the drainage pipe
is connected properly.
After a long period of use, make
sure the installation rack is not
deteriorated. The deteriorated
rack may cause the unit to fall
down.
Ask an authorised dealer
to determine the level of
sterilisation function field settings
according to the local laws and
regulations.
Remote Controller
Do not wet the Remote
Controller. Failure to do so may
result in electric shock and/or
fire.
Do not press the buttons on the
Remote Controller using hard
and sharp objects. Failure to do
so may cause damage to the
unit.
Do not wash the Remote
Controller using water, benzine,
thinner or scouring powder.
Do not inspect or maintain the
Remote Controller by yourself.
Consult an authorised dealer in
order to prevent personal injury
caused by incorrect operation.

7
English
Remote Controller buttons and display
Buttons / Indicator
1
Quick Menu button
(For more details, refer to the separate
Quick Menu Guide.)
2Back button
Returns to the previous screen
3LCD Display
4Main Menu button
For function setup
5ON/OFF button
Starts/Stops operation
6
Operation indicator
Illuminates during operation, blinks during
alarm.
Press centre
No glove
No pen
2
1
4
5
6
3
Cross key buttons
Selects an item.
Enter button
Fixes the selected content.
Up
Down
Left Right
Safety precautions / Remote Controller buttons and display

8
Remote Controller buttons and display
Display
1Mode selection
AUTO • Depending on the preset outdoor
temperature, the system selects
HEAT or *1COOL operation mode.
Auto Heat Auto Cool
*1, *2 COOL • The fan coil unit is either turned
ON or OFF.
• The outdoor unit provides cooling
to the system.
AUTO
+ TANK
• Depending on the preset outdoor
temperature, the system selects
HEAT + TANK or *1COOL + TANK
operation mode.
Auto Heat Auto Cool
*1, *2 COOL
+ TANK
• The outdoor unit provides cooling
to the system.
• The system controls the booster
heater in the water tank.
HEAT • The panel/floor HEAT operation is
either turned ON or OFF.
• The outdoor unit provides heat to
the system.
TANK • The water tank is either turned
ON or OFF.
• The outdoor unit provides heat to
the water tank.
HEAT
+ TANK
• The outdoor unit provides heat to
the water tank and the system.
• This mode can be selected only
when the water tank is installed.
* The direction icons point to the currently
active mode.
• Room operation / Tank operation.
• Deice operation.
2Operation icons
The status of operation is displayed.
Icon will not display (under operation OFF screen) whenever operation is OFF except weekly timer.
Holiday operation status Weekly Timer operation status Quiet operation status
Zone:Room Thermostat
→Internal sensor status Powerful operation status Demand Control or SG ready or SHP status
Room Heater status Tank Heater status Solar status
Bivalent status
(Boiler)
*1 The system is locked to operate without COOL mode. It can be unlocked only by authorised installers or our authorised service partners.
*2 Only displayed when COOL mode is unlocked (This means when COOL mode is available).
2 43
1
5
6
7

9
English
Initialization
Before starting to install the various menu settings, please initiate the Remote Controller by selecting the language of
operation and installing the date and time correctly.
It is recommended that the installer conducts the following initialization of the Remote Controller.
Selecting the language LCD blinking
Press and wait while the display is
initializing.
1Scroll with and to select the language.
2Press to confirm the selection.
Setting the clock
1Select with or how to display the time,
either 24h or am/pm format (for example, 15:00
or 3 pm).
2Press to confirm the selection.
3Use and to select year, month, day,
hour and minutes. (Press to confirm the
selection each time.)
4Once the time is set, time and day will appear
on the display even if the Remote Controller is
turned OFF.
3Temperature of each zone
4Time and day
5Water Tank temperature
6Outdoor temperature
7Sensor type/Set temperature type icons
Water Temperature
→Compensation curve
Water Temperature
→Direct Pool only
Room Thermostat
→External
Room Thermostat
→Internal
Remote Controller buttons and display / Initialization

10
Menus For user
Select menus and determine settings according to the system
available in the household. All initial settings must be done by an
authorised dealer or a specialist. It is recommended that all alterations
of the initial settings are also done by an authorised dealer or a
specialist.
• After initial installation, you may manually adjust the settings.
• The initial setting remains active until the user changes it.
• The Remote Controller can be used for multiple installations.
• Ensure the operation indicator is OFF before setting.
• The system may not work properly if set wrongly.
Please consult an authorised dealer.
To display <Main Menu>:
To select menu:
To confirm the selected content:
After the initial settings have been completed, you can select a quick menu from the following options and edit the setting.
1Press to display the quick menu.
Force DHW Powerful Quiet Force Heater
Weekly Timer Force Defrost Error Reset R/C Lock
2Use to select menu.
3Press to turn on/off the select menu.
Quick Menu
Menu Default Setting Setting Options / Display
1 Function setup
1.1 Weekly timer
Once the weekly timer is set up,
User can edit from Quick Menu.
To set up to 6 patterns of
operation on a weekly basis.
• Disabled if Heat-Cool SW is
pressed or if Force Heater
is on.
Timer setup
Select day of the week and
set the patterns needed
(Time / Operation ON/OFF / Mode)
Timer copy
Select day of the week

11
English
Menu Default Setting Setting Options / Display
1.2 Holiday timer
To save energy, a holiday
period may be set to either turn
OFF the system or lower the
temperature during the period.
OFF
ON
Holiday start and end.
Date and time
OFF or lowered temperature
• Weekly timer setting may be temporarily disabled during Holiday timer setting
but it will be restored once the Holiday timer is completed.
1.3 Quiet timer
To operate quietly during the
preset period.
6 patterns may be set.
Level 0 means the mode is off.
Time to start Quiet :
Date and time
Level of quietness:
0 ~ 3
1.4 Room heater
To set the room heater ON or
OFF. OFF
1.5 Tank heater
To set the tank heater ON or
OFF. OFF
1.6 Sterilization
To set the auto sterilization ON
or OFF. ON
• Do not use the system during sterilization in order to prevent scalding with hot water, or overheating of shower.
• Ask an authorised dealer to determine the level of sterilization function field settings according to the local laws and
regulations.
1.7 DHW mode (Domestic Hot Water)
To set the DHW mode to
Standard or Smart.
• Standard mode have faster
DHW Tank heat up time.
Meanwhile Smart mode
take longer time to heat up
DHW time with lower energy
consumption.
Standard
Menus For user
Quick Menu / Menus

12
Menus For user
Menu Default Setting Setting Options / Display
2 System check
2.1 Energy monitor
Present or historical chart of
energy consumption, generation
or COP.
Present
Select and retrieve
Historical chart
Select and retrieve
• COP= Coefficient of Performance.
• For historical chart, the period is selected from 1 day/1 week/1year.
• Energy consumption (kWh) of heating, *1cooling, tank and total may be
retrieved.
• The total power consumption is an estimated value based on AC 230 V and
may differ from value measured by precise equipment.
2.2 Water temperatures
Shows all water temperatures in
each area.
Actual water temperature of 8 items:
Inlet / Outlet / Zone 1 / Zone 2 / Tank / Buffer
tank / Solar / Pool
Select and retrieve
2.3 Error history
• Refer to Troubleshooting for
error codes.
• The most recent error code is
displayed at the top. Select and retrieve
2.4 Compressor
Shows the compressor
performance.
Select and retrieve
2.5 Heater
Total hours of ON time for
Room heater/Tank heater.
Select and retrieve
3 Personal setup
3.1 Touch sound
Turns the operation sound ON/
OFF. ON
3.2 LCD contrast
Sets the screen contrast.
3
*1 The system is locked to operate without COOL mode. It can be unlocked only by authorised installers or our authorised service partners.
*2 Only displayed when COOL mode is unlocked (This means when COOL mode is available).

13
English
Menu Default Setting Setting Options / Display
3.3 Backlight
Sets the duration of screen
backlight.
1 min
3.4 Backlight intensity
Sets screen backlight
brightness.
4
3.5 Clock format
Sets the type of clock display.
24h
3.6 Date & Time
Sets the present date and time.
Year / Month / Day / Hour / Min
3.7 Language
Sets the display language for
the top screen.
• For Dutch, Greek, Finnish and
Turkish, please refer to the
English version.
ENGLISH / FRANÇAIS /
DEUTSCH / ITALIANO /
ESPAÑOL / DANISH /
SWEDISH / NORWEGIAN /
POLISH / CZECH
3.8 Unlock password
4 digit password for all the
settings.
0000
4 Service contact
4.1 Contact 1 / Contact 2
Preset contact number for
installer.
Select and retrieve
Menus

14
Menus For installer
Menu Default Setting Setting Options / Display
5 Installer setup System setup
5.1 Optional PCB connectivity
To connect to the external PCB
required for servicing. No
• If the external PCB is connected (optional), the system will have following additional functions:
1Buffer tank connection and control over its function and temperature.
2Control over 2 zones (including the swimming pool and the function to heat water in it).
3
Solar function (the solar thermal panels connected to either the DHW (Domestic Hot Water) Tank or the Buffer Tank.
4External compressor switch.
5External error signal.
6SG ready control.
7Demand control.
8Heat-Cool SW
5.2 Zone & Sensor
To select the sensors and to
select either 1 zone or 2 zone
system.
Zone
• After selecting 1 or 2 zone system, proceed
to the selection of room or swimming pool.
• If the swimming pool is selected, the
temperature must be selected for
T temperature between 2 °C ~10 °C.
Sensor
* For room thermostat, there is a further
selection of external or internal.
5.3 Heater capacity
To reduce the heater power if
unnecessary.*
3 kW / 6 kW / 9 kW 3 kW
* Options of kW vary depending
on the model.
5.4 Anti freezing
To activate or deactivate the
water freeze prevention when
the system is OFF
Yes
5.5 Buffer tank connection
To connect tank to the system
and if selected YES, to set
T temperature.
• The optional PCB connectivity
must be selected YES to
enable the function.
• If the optional PCB
connectivity is not selected,
the function will not appear on
the display.
No
Yes
5 °C Set T for Buffer Tank

15
EnglishMenus
Menu Default Setting Setting Options / Display
5.6 Base pan heater
To select whether or not
optional base pan heater is
connected.
* Type A -The base pan heater
activates only during
deice operation.
* Type B -The base pan heater
activates when outdoor
ambient temperature is
5 °C or lower.
No
Yes
ASet base pan heater
type*.
5.7 Alternative outdoor sensor
To select an alternative outdoor
sensor. No
5.8 Bivalent connection
To select a bivalent connection
to allow an additional heat
source such as a boiler to heat-
up the buffer tank and domestic
hot water tank when heatpump
capacity is insufficient at low
outdoor temperature. The
bivalent feature can be set-up
either in alternative mode
(heatpump and boiler operate
alternately), or in parallel
mode (both heatpump and
boiler operate simultaneously),
or in advance parallel mode
(heatpump operates and boiler
turns on for buffer-tank and/or
domestic hot water depending
on the control pattern setting
options).
No
Yes
-5 °C
Set outdoor
temperature for
turn ON Bivalent
connection.
Yes After selecting the outdoor temperature
Control pattern
Alternative / Parallel / Advanced parallel
• Select advanced parallel for bivalent use of
the tanks.
Control pattern Advanced parallel
Heat Selection of the tank
• “Heat” implies Buffer Tank and “DHW”
implies Domestic Hot Water Tank.

16
Menus For installer
Menu Default Setting Setting Options / Display
Control pattern Advanced parallel Heat Yes
• Buffer Tank is activated only after selecting
“Yes”.
-8 °C
Set the temperature
threshold to start the
bivalent heat source.
0:30
Delay timer to start
the bivalent heat
source
(in hour and minutes).
-2 °C
Set the temperature
threshold to stop the
bivalent heat source.
0:30
Delay timer to stop
the bivalent heat
source
(in hour and minutes).
Control pattern Advanced parallel DHW Yes
• DHW Tank is activated only after selecting
“Yes”.
0:30
Delay timer to start
the bivalent heat
source
(in hour and minutes).
5.9 External SW
No

17
EnglishMenus
Menu Default Setting Setting Options / Display
5.10 Solar connection
• The optional PCB connectivity
must be selected YES to
enable the function.
• If the optional PCB
connectivity is not selected,
the function will not appear on
the display.
No
Yes
Buffer tank Selection of the tank
Yes After selecting the tank
10 °C Set T ON
temperature
Yes After selecting the tank T ON temperature
5 °C Set T OFF
temperature
Yes After selecting the tank T ON temperature T OFF temperature
5 °C Set Antifreeze
temperature
Yes After selecting the tank T ON temperature T OFF temperature
After setting the antifreeze temperature
80 °C Set Hi limit
5.11 External error signal
No
5.12 Demand control
No

18
Menus For installer
Menu Default Setting Setting Options / Display
5.13 SG ready
No
Yes
120 %
Capacity (1) & (2) of
Buffer Tank and DHW
Tank (in %)
5.14 External compressor SW
No
5.15 Circulation liquid
To select whether to circulate
water or glycol in the system.
Water
5.16 Heat-Cool SW
No
6 Installer setup Operation setup
To access to the four major
functions or modes. 4 main modes
Heat / *1, *2Cool / Auto / Tank
6.1 Heat
To set various water & ambient
temperatures for heating. Water temp. for heating ON /
Outdoor temp. for heating OFF /
T for heating ON /
Outdoor temp. for heater ON
Water temp. for heating ON
Compensation curve
Heating ON
temperatures in
compensation curve
or direct input.
*1 The system is locked to operate without COOL mode. It can be unlocked only by authorised installers or our authorised service partners.
*2 Only displayed when COOL mode is unlocked (This means when COOL mode is available).

19
EnglishMenus
Menu Default Setting Setting Options / Display
Water temp. for heating ON Compensation curve
X axis: -5 °C, 15 °C
Y axis: 55 °C, 35 °C
Input the 4
temperature points
(2 on horizontal X
axis, 2 on vertical Y
axis).
• Temperature range: X axis: -15 °C ~ 15 °C, Y axis: See below
• Temperature range for the Y axis input:
1. If High water temperature is NO: 20 °C ~ 55 °C
2. If High water temperature is YES & Back up heater is enabled: 25 °C ~ 65 °C
3. If High water temperature is YES & Back up heater is disabled: 35 °C ~ 65 °C
4. If connected outdoor is FLAT model: 20 °C ~ 60 °C
• If 2 zone system is selected, the 4 temperature points must also be input for Zone
2.
• “Zone 1” and “Zone 2” will not appear on the display if only 1 zone system.
Water temp. for heating ON Direct
35 °C Temperature for
heating ON
• Min. ~ Max. range is conditional as follows:
1. If High water temperature is NO: 20 °C ~ 55 °C
2. If High water temperature is YES & Back up heater is enabled: 25 °C ~ 65 °C
3. If High water temperature is YES & Back up heater is disabled: 35 °C ~ 65 °C
4. If connected outdoor is FLAT model: 20 °C ~ 60 °C
Outdoor temp. for heating OFF
24 °C Temperature for
heating OFF
T for heating ON
5 °C Set T for heating
ON.
Outdoor temp. for heater ON
0 °C Temperature for
heater ON

20
Menus For installer
Menu Default Setting Setting Options / Display
6.2 *1, *2Cool
To set various water & ambient
temperatures for cooling. Water temperatures for cooling ON
and T for cooling ON.
Water temp. for cooling ON
Compensation curve
Cooling ON
temperatures in
compensation curve
or direct input.
Water temp. for cooling ON Compensation curve
X axis: 20 °C, 30 °C
Y axis: 15 °C, 10 °C
Input the 4
temperature points
(2 on horizontal X
axis, 2 on vertical Y
axis)
• If 2 zone system is selected, the 4 temperature points must also be input for Zone
2.
• “Zone 1” and “Zone 2” will not appear on the display if only 1 zone system.
Water temp. for cooling ON Direct
10 °C Set temperature for
Cooling ON
T for cooling ON
5 °C Set T for cooling ON
*1 The system is locked to operate without COOL mode. It can be unlocked only by authorised installers or our authorised service partners.
*2 Only displayed when COOL mode is unlocked (This means when COOL mode is available).