Panasonic BL-C30 User manual

How to Use This Documentation
The camera includes the following 4 manual types.
•Installation/Troubleshooting (This manual)
This manual has important information you will need to understand before
installing the camera and troubleshooting tips.
•Getting Started
Getting Started provides explanations for the initial configuration and
accessories included with the camera. The Getting Started helps you to easily
configure the camera.
•Operating Instructions (Included on the Setup CD-ROM)
Operating Instructions explains about operations, settings, features and the
cleaning method when using the camera.
•IMPORTANT SAFETY INSTRUCTIONS
Basic safety precautions are described to use the camera.
Please read this manual before using and save this manual for future
reference.
Installation/Troubleshooting
Model No. BL-C30
Network Camera
All manuals and user guides at all-guides.com
all-guides.com

Installation/Troubleshooting
2
Abbreviations
• UPnP is the abbreviation for Universal Plug and Play.
• "Network Camera" is called "Camera" in this Installation/Troubleshooting.
Trademarks
• Microsoft, Windows, and ActiveX are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other
countries.
• Screen shots reprinted with permission from Microsoft Corporation.
• All other trademarks identified herein are the property of their respective
owners.
All manuals and user guides at all-guides.com

Installation/Troubleshooting
3
Table of Contents
1 Before Using ..................................................................4
1.1 IMPORTANT SAFETY INSTRUCTIONS........................................ 4
1.1.1 For European Union (EU).......................................................................... 6
1.1.2 User Name and Password Protection........................................................ 7
1.1.3 Video Recording Notice............................................................................. 7
1.2 Camera Feature Locations............................................................. 8
1.2.1 Front View.................................................................................................. 8
1.2.2 Bottom View .............................................................................................. 9
1.2.3 Rear View .................................................................................................. 9
1.3 Viewnetcam.com Service............................................................. 10
1.4 Connecting the Camera to a Router Supporting UPnP™............ 12
1.5 Connecting the Camera to a Router Not Supporting UPnP™ ..... 13
1.6 Setting Up the Camera Using the MAC Address on the Setup
Program ....................................................................................... 14
2 Troubleshooting ..........................................................19
2.1 About Indicator Display ................................................................ 19
2.2 About Camera Setup.................................................................... 21
2.3 About Wireless Communication................................................... 24
2.4 About Camera Image and Page Display...................................... 25
2.5 About Privacy Mode..................................................................... 30
2.6 About Pyroelectric Infrared Sensor .............................................. 31
2.7 About Operation Bar .................................................................... 33
2.8 About Image Buffer/Transfer ........................................................ 34
2.9 About Other Features................................................................... 35
All manuals and user guides at all-guides.com

Installation/Troubleshooting
4
1 Before Using
1.1 IMPORTANT SAFETY INSTRUCTIONS
When using this unit, basic safety precautions should always be followed to reduce
the risk of fire, electric shock, or personal injury.
1. Read and understand all instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. After taking away the dust on the lens, wipe the lens with a cotton bud.
6. Do not install near any heat sources such as radiators, heat registers, stoves,
or other devices (including amplifiers) that produce heat.
7. Protect the AC adaptor cord and AC cord from being walked on or pinched
particularly at plugs, convenience receptacles, and the point where they exit
from the unit.
8. The AC cord is used as the main disconnect device, ensure that the socket-
outlet is located/installed near the equipment and is easily accessible.
9. Do not touch the unit, AC adaptor, AC adaptor cord or AC cord during lightning
storms.
10. Unplug the unit when unused for long periods of time.
11. Refer all servicing to qualified service personnel. Servicing is required when
the unit has been damaged in any way, such as the AC adaptor cord, AC cord
or plug is damaged, the unit does not operate normally, or has been dropped.
12. Prolonged exposure to direct sunlight or halogen light may damage CMOS
sensor.
13. The camera is intended for indoor use only. Please check local regulations as
outdoor use of the wireless feature is restricted in some countries/areas.
SAVE THESE INSTRUCTIONS
All manuals and user guides at all-guides.com

Installation/Troubleshooting
5
Network Camera Memo
Environment:
Do not install the camera where the temperature is less than 5 °C or greater than
+40 °C. Allow 10 cm clearance around the unit for proper ventilation. Avoid
excessive smoke, dust, mechanical vibration, shock, or direct sunlight.
Routine care:
Wipe the unit with a soft cloth. Do not use benzine, thinner, or any abrasive powder.
When you leave the unit unused for a long period of time, unplug the AC cord from
the outlet.
If you have any problems:
Consult an authorized Network Camera dealer.
Caution
• This equipment must be installed and operated in accordance with provided
instructions and a minimum 20 cm spacing must be provided between antenna
and all person's body (excluding extremities of hands, wrist and feet) during
wireless modes of operation.
• This transmitter must not be co-located or operated in conjunction with any
other antenna or transmitter.
•Medical
Consult the manufacturer of any personal medical devices, such as
pacemakers, to determine if they are adequately shielded from external RF
(radio frequency) energy. (The unit operates in the frequency range of 2.412
GHz to 2.472 GHz, and the power output level is 0.1 watts.) Do not use the unit
in health care facilities if any regulations posted in the area instruct you not to
do so. Hospitals or health care facilities may be using equipment that could be
sensitive to external RF (radio frequency) energy.
• Any changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate this device.
No responsibility will be taken by our company with respect to consequences
resulting from the use, damage or both of the camera.
Serial Number
(Found on the bottom side of the main unit)
MAC Address
(Found on the bottom side of the main unit)
Name and address of dealer
Date of purchase
For your future reference
Attach your purchase receipt here.
All manuals and user guides at all-guides.com

Installation/Troubleshooting
6
1.1.1 For European Union (EU)
Panasonic Communications Co., Ltd., declares that this equipment is in
compliance with the essential requirements and other relevant provisions of Radio
& Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this
manual are available for download by visiting:
http://www.doc.panasonic.de
Contact:
Panasonic Services Europe GmbH
Panasonic Testing Centre
Winsbergring 15, 22525 Hamburg, F.R. Germany
1999/5/EC
English This 2.4 GHz Wireless LAN equipment is intended for use in the
following countries in the EU: the United Kingdom, Germany,
Spain, France, Italy, Belgium, Denmark, Sweden, Finland,
Netherlands, Switzerland, and Greece.
Finnish Tämä 2,4 GHz:n langaton lähiverkkolaite on tarkoitettu
käytettäväksi seuraavissa EU-maissa: Iso-Britannia, Saksa,
Espanja, Ranska, Italia, Belgia, Tanska, Ruotsi, Suomi,
Alankomaat, Sveitsi ja Kreikka.
Dutch Deze draadloze LAN-apparatuur (2,4 GHz) is bedoeld voor gebruik
in de volgende EU-landen: Verenigd Koninkrijk, Duitsland, Spanje,
Frankrijk, Italië, België, Denemarken, Zweden, Finland,
Nederland, Zwitserland en Griekenland.
French Cet équipement LAN sans fil de 2,4 GHz a été conçu pour être
utilisé dans les pays suivants de la Communauté Européenne:
Royaume-Uni, Allemagne, Espagne, France, Italie, Belgique,
Danemark, Suède, Finlande, Pays-Bas, Suisse et Grèce.
Swedish Den här trådlösa LAN-utrustningen på 2,4 GHz är avsedd för
användning i följande EU-länder: Storbritannien, Tyskland,
Spanien, Frankrike, Italien, Belgien, Danmark, Sverige, Finland,
Nederländerna, Schweiz och Grekland.
Danish Dette 2,4 GHz trådløse LAN-udstyr er beregnet til brug i følgende
EU-lande: Storbritannien, Tyskland, Spanien, Frankrig, Italien,
Belgien, Danmark, Sverige, Finland, Holland, Schweiz og
Grækenland.
0682
All manuals and user guides at all-guides.com
all-guides.com

Installation/Troubleshooting
7
1.1.2 User Name and Password Protection
The use of a unique User Name and secret Password is an important tool that
will help limit unauthorized individuals from accessing the camera. If you
choose to disable this tool, and choose not to limit access by use of a User
Name and Password, this may result in access to the camera by
unauthorized individuals. (see page 49 of the Operating Instructions on the
Setup CD-ROM)
1.1.3 Video Recording Notice
PLEASE NOTE that under certain circumstances, video recording may be
PROHIBITED by law. This device should be used only in compliance with all
applicable federal, state and local statutes.
German Dieses Zubehör für die Einrichtung eines 2,4-GHz-Wireless LAN
ist für die Verwendung in folgenden EU-Ländern vorgesehen:
Großbritannien (UK), Deutschland, Spanien, Frankreich, Italien,
Belgien, Dänemark, Schweden, Finnland, Niederlande, Schweiz
und Griechenland.
Italian Questa apparecchiatura LAN wireless a 2,4 GHz è progettata per
l’utilizzo nei seguenti paesi dell’Unione Europea: Regno Unito,
Germania, Spagna, Francia, Italia, Belgio, Danimarca, Svezia,
Finlandia, Paesi Bassi e Grecia.
Spanish Este equipo para redes inalámbricas de 2.4 GHz está diseñado
para ser utilizado en los siguientes países de la UE: Reino Unido,
Alemania, España, Francia, Italia, Bélgica, Dinamarca, Suecia,
Finlandia, Holanda, Suiza, y Grecia.
Greek
Α
υτά τα ασύρματα δικτυακά προϊόντα (στην συχνότητα των 2.4
GHz) προορίζονται για χρήση στις ακόλουθες χώρες της
Ευρωπαϊκής Ένωσης: Ηνωμένο Βασίλειο, Γερμανία, Ισπανία,
Γαλλία, Ιταλία, Βέλγιο, Δανία, Σουηδία, Φινλανδία, Ολλανδία,
Ελβετία και Ελλάδα.
All manuals and user guides at all-guides.com

Installation/Troubleshooting
8
1.2 Camera Feature Locations
1.2.1 Front View
Privacy Button
To temporarily deactivate the camera, press the privacy button. Once pressed, the
button changes from green to red. The video will be temporarily turned off, camera
features become unresponsive and the viewed image turns to a gray screen. To
return to normal operation, press the privacy button again. It should turn green
within a few seconds. To restore video, click [Refresh] on the web browser. Privacy
mode can also be controlled from mobile phones or PCs (see page 26 or page 81
of the Operating Instructions on the Setup CD-ROM).
Indicator Display
Antenna
Pan/Tilt Part
Do not apply pressure to the pan/tilt portion of the
camera. Any forced movement can damage the internal
mechanism.
Indicator/Privacy Button
Pyroelectric Infrared Sensor (see Getting Started)
Power
on
Normal Operation*1
*1The indicator turns orange if the camera is not connected to the LAN.
*2The indicator blinks orange if the camera is not connected to the LAN.
Updating Firmware
Getting IP address*2
Got IP address
Setting
Finished setting
Not on the LAN Orange Orange blinking
Orange blinking
(The camera restarts about 1 minute later.)
Pressing FACTORY
DEFAULT RESET button
Orange blinking Turning off
UPnPTM Failure*3Orange blinking (About a 2-second interval)
On the LAN
Using
DHCP
Automatic
Setup
In Privacy Mode Red
Internal Failure Red blinking
Orange Green
Green
Green
Green
Orange and green blinking
Green blinking
Green blinking
*3When the sensor is active, the interval between blinks may increase.
Orange blinking
All manuals and user guides at all-guides.com

Installation/Troubleshooting
9
1.2.2 Bottom View
1.2.3 Rear View
Note
If the ceiling is made of wood, the camera can be installed on the ceiling. See
Panasonic Network Camera support website at http://panasonic.co.jp/pcc/
products/en/netwkcam/ for details.
Ethernet
(LAN) port
Serial number
(S/N)
The MAC
address
DC IN jack
Tripod Mounting
Hole
Used when installing
the camera on a
tripod.
FACTORY DEFAULT
RESET Button
Resets settings to
default (see page 93
of the Operating
Instructions on the
Setup CD-ROM).
Switch
(Wired or Wireless)
Stand Mounting Hole
Used when installing the camera onto a
wooden wall with a stand.
Used when installing
the camera onto
a wooden wall.
All manuals and user guides at all-guides.com

Installation/Troubleshooting
10
1.3 Viewnetcam.com Service
Viewnetcam.com is a free dynamic DNS (DDNS) service provided by Panasonic.
It allows you to choose an easy-to-remember address (such as
"bob.viewnetcam.com") that you can use to view images from your camera over the
Internet.
What is the advantage of Viewnetcam.com service?
In order to view camera images over the Internet, you need to know your camera’s
global IP address. However, many Internet Service Providers (ISPs) assign their
customers a "dynamic" IP address that changes monthly, weekly, or each time they
log on. Unless you have been assigned a static IP address (an IP address that
does not change periodically) by your ISP, you may find it difficult to access your
camera over the Internet because your IP address changes periodically.
Viewnetcam.com service allows you to access your camera even if your assigned
global IP address changes.
See http://www.viewnetcam.com for details.
How the Viewnetcam.com service works
1. Your ISP assigns a global IP address to your Internet access account that
changes periodically. This is the address needed to access the camera over
the Internet.
2. When your ISP assigned global IP address changes, your camera
automatically notifies the Viewnetcam.com service server of the new address.
3. The Viewnetcam.com server contacts a Domain Name System (DNS) and
registers your new global IP address to your chosen Viewnetcam.com address
(such as "bob.viewnetcam.com").
4. When you enter your Viewnetcam.com address in your web browser while
away from home or the office, the DNS server looks up the global IP address
assigned to your Viewnetcam.com address.
5. The DNS server finds your current global IP address and allows you to connect
to your camera.
Viewnetcam.com service server
ISP
DNS
server
Internet
New address registered with
DNS server
Camera connection established
Camera reports new address
Global IP address
changes
Off-site PC
On-site Network
Camera
DNS looks up
current address
3.
4.
2.
1.
5.
All manuals and user guides at all-guides.com

Installation/Troubleshooting
11
Notes
• Ask your ISP about what type of IP address you are using.
• Some ISPs assign you a private IP address. In this case, you cannot use
the Viewnetcam.com service. Ask you ISP about what type of IP address
you are using.
• If the camera is using a port number other than 80, the port number must
be specified at the end of the Viewnetcam URL. For example:
Using port 80: http://(Cameraname).viewnetcam.com
Using any other port: http://(Cameraname).viewnetcam.com:Port
Number
All manuals and user guides at all-guides.com
all-guides.com

Installation/Troubleshooting
12
1.4 Connecting the Camera to a Router
Supporting UPnP™
To allow access from the Internet with a router supporting UPnPTM, follow the
procedures shown in the Getting Started.
Notes
• In some routers, the UPnPTM feature is disabled by default. Enable your
router's UPnPTM feature following the router manual before you set up the
camera. See the Panasonic Network Camera support website at http://
panasonic.co.jp/pcc/products/en/netwkcam/ for details.
• If the maximum idle time is set in PPPoE or PPTP connection with your
ISP, disable it on the router. See the router manual for details.
All manuals and user guides at all-guides.com

Installation/Troubleshooting
13
1.5 Connecting the Camera to a Router Not
Supporting UPnP™
To allow access from the Internet with a router not supporting UPnPTM, follow the
procedures below.
1. Select [Static] on the Network page.
2. Enable port forwarding on the router.
Using the IP address and port number note written on step 1-(3), enable port
forwarding on the router. See the router manual for how to enable port
forwarding.
3. Register with the Viewnetcam.com service.
Port Forwarding feature*1
The port forwarding feature is required to allow access from the Internet with a
router not supporting UPnPTM. It exchanges a private IP address to a global one.
Each camera must be assigned a unique port number.
(1) Access the camera (see page 8 of the Operating Instructions on the
Setup CD-ROM).
(2) Click [Setup] tab at the top of the page.
(3) Select [Static] on the Network page.
• The Static IP Address Configuration page is displayed. Make a
note of the IP address and port number, since they are required to
enable port forwarding on the router.
(4) Click [Save] without changing the settings.
(5) Click [Restart].
*1 "Port forwarding" may be called "Address translation", "Static IP Masquerade", "Virtual server"
or "Port mapping" in other products.
Global IP address
of the router
vvv.xxx.yyy.zzz:80
vvv.xxx.yyy.zzz:81
vvv.xxx.yyy.zzz:80 192.168.0.253:80
vvv.xxx.yyy.zzz:81 192.168.0.252:81
Port No.
Port Forwarding feature
Private IP address
192.168.0.1
192.168.0.252
Port No. 81
192.168.0.253
Port No. 80
Router
Modem
CATV
xDSL
Optical cable
Internet
All manuals and user guides at all-guides.com

Installation/Troubleshooting
14
1.6 Setting Up the Camera Using the MAC
Address on the Setup Program
The Setup Program may not list any cameras due to your firewall or antivirus
software settings on your PC. If you cannot disable your firewall or antivirus
software, you can set up the camera using the camera MAC address as shown
below.
1. Enter the camera MAC address in the data field, and click [Set up camera].
2. After confirming the network settings, click [OK].
• After about a minute, the Security: Administrator page is displayed.
All manuals and user guides at all-guides.com

Installation/Troubleshooting
15
3. Enter the user name and password, and click [Save].
4. The Enter Network Password window is displayed. Enter the User Name and
Password that were set, and click [OK].
All manuals and user guides at all-guides.com

Installation/Troubleshooting
16
5. When the Single Camera page is displayed, the setup is completed.
• If Security Warning window is displayed, click [Yes] (see page 17).
• See page 18 for Security Warning window when using Microsoft®
Windows®XP Service Pack 2.
Notes
• See page 10 of the Operating Instructions on the Setup CD-ROM for the
Single Camera page.
• If you enable the Internet access to the camera, follow the procedures
below.
•When you are using a router supporting UPnP™
•When you are using a router not supporting UPnP™
Follow the procedures shown on page 13.
1. Enable the Auto Port Forwarding feature on the UPnP page
(see page 40 of the Operating Instructions on the Setup CD-
ROM).
2. Register with the Viewnetcam.com service on the
Viewnetcam.com page (see page 41 of the Operating
Instructions on the Setup CD-ROM).
3. Confirm the Internet access to the camera (see page 8 of
the Operating Instructions on the Setup CD-ROM). If you
cannot access the camera, see page 25.
All manuals and user guides at all-guides.com
all-guides.com

Installation/Troubleshooting
17
Security Warning window
To view a video (Motion JPEG) feature, ActiveX®Controls must be installed. When
trying to display a video for the first time, Security Warning window will be
displayed. When using Windows 2000 or Windows XP, log in as an administrator
to install it.
If you cannot install ActiveX Controls or you cannot see the video in the
Internet Explorer
• Click [Tools] [Internet Options] [Security] tab and click [Custom level] on
the web browser.
(1) Check "Prompt" in "Download signed ActiveX Controls".
(2) Check "Enable" in "Run ActiveX Controls and plug-ins".
• ActiveX Controls can be installed from the file on the Setup CD-ROM.
(1) Restart the PC.
(2) Confirm that Internet Explorer is closed.
(3) Double-click "ocx\ActiveXInst.exe" on the Setup CD-ROM.
Notes
• When the IP address was changed for the camera, enter it on the address bar.
• Video may not be displayed quickly or audio may not be heard immediately.
Wait for a while.
• If you use a proxy server, set the web browser not to access the proxy server
(see page 107 of the Operating Instructions on the Setup CD-ROM).
• In some corporate network environments a firewall may be used for security
purposes. It is possible that this may prevent a video from being displayed. In
this situation we suggest:
• Contact your network administrator.
• Try using regularly refreshed images.
All manuals and user guides at all-guides.com

Installation/Troubleshooting
18
Security Warning window on Microsoft Windows XP Service Pack 2
To view a video (Motion JPEG) feature, ActiveX Controls must be installed.
Follow the steps shown below to install ActiveX Controls.
1. Click the warning displayed above the tabs, and click [Install ActiveX
Control...].
2. Click [Install].
All manuals and user guides at all-guides.com

Installation/Troubleshooting
19
Troubleshooting
2 Troubleshooting
The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/
products/en/netwkcam/" includes various technical information other than the
contents in this troubleshooting section. Access it if problems occur.
2.1 About Indicator Display
Problem Cause and Remedy
Indicator lights
or blinks orange.
• Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
• PC, Ethernet hub or router is not working.
Confirm that PC, Ethernet hub and router is working.
• The switch on the bottom of the camera is set to WIRELESS
when trying to connect in the wired mode, or the switch is set to
WIRED when trying to connect in the wireless mode.
Set the switch to the corresponding mode.
• The wireless settings are not identical with those of the router.
Set the same SSID, Communication mode and WEP as
those of the router.
Indicator
continues
blinking orange.
• Indicator blinks orange when updating firmware.
If you access the camera on the web browser, Update
Firmware page will be displayed. Update the firmware
following the procedure (see page 85 of the Operating
Instructions on the Setup CD-ROM). If you fail to update the
firmware, see page 35.
Indicator
continues
blinking orange
(2-second
interval).
• The router on your network is turned off.
Turn the router on, and wait for a while until the ADSL line is
connected.
• An error occurs in UPnPTM port forwarding.
Set up the camera again in [Automatic Setup] by the Setup
Program following the Getting Started.
All manuals and user guides at all-guides.com

Installation/Troubleshooting
20
Troubleshooting
Indicator
continues
blinking green.
• Automatic setup is not complete.
Complete the setup following Getting Started.
• The camera did not get its IP address from the DHCP server.
When setting [Automatic Setup] or [DHCP Setup], the
camera may not get its IP address due to network failures.
Ask your ISP or network administrator for more information.
Indicator does
not light up.
• Indicator display is disabled.
Check if the indicator control is disabled (see page 80 of the
Operating Instructions on the Setup CD-ROM).
• Confirm that the standard AC adaptor PQLV202 (Order No.
PQLV202X) is being used.
Indicator
continues
blinking red.
• The camera may be malfunctioning.
If you cannot access the camera, the camera may be
malfunctioning. Call our customer call center.
Indicator lights
red.
• The camera is in privacy mode.
To disable the privacy mode, press the privacy button (see
page 8) on the front of the camera or click [Disable]
accessing and logging in to the camera as an administrator.
Indicator
continues
blinking orange
during the
wireless
communication.
• Only the MAC addresses for the camera's wireless module are
set.
To enable the MAC address filtering feature on the wireless
router, enter both the MAC addresses for the camera itself
and the camera's wireless module.
Problem Cause and Remedy
All manuals and user guides at all-guides.com