Panasonic OneHome BB-HCM311A User manual

Operating Instructions
Please read this manual before using and save this manual for future reference.
Network Camera
Panasonic Network Camera Website: http://www.panasonic.com/netcam
for customers in the USA or Puerto Rico
Model No. BB-HCM311A
BB-HCM311A

Operating Instructions
2
Main Features
IPv6*1 Network Camera
Your Panasonic Network Camera supports IPv6 (Internet Protocol Version 6), IPv6
was created to address the additional IP addresses that will be needed as the
Internet continues to expand. Since the camera also supports IPv4 that's currently
used, it is "dual stack" design will seamlessly operate while IPv6 is phased in. For
more information in IPv6 you wish to visit http://www.ipv6.org/. See page 14 for
more information.
Audio 2-way Communication*2 (Walkie-talkie Type)
Your Panasonic Network Camera now provides 2-way audio, between the camera
and your PC. You will be able to hear the person on camera and respond using a
microphone connected to your PC's sound card (customer-provided.) They will
hear your response through the amplified speaker (customer-provided) connected
to the camera.
For example, the camera can be used in the following various locations:
• In the baby's room, to hear if the baby is crying.
• At the front door, to see and hear who is at the door.
• In the children's play room, to see and hear if they are safe.
Note
PLEASE NOTE that under certain circumstances, audio/video recording may
be PROHIBITED by law. This device should be used only in compliance with
all applicable federal, state and local statutes.
Better Image Quality
The CCD sensor and the color night view mode provides better image quality and
low light performance.
• The CCD sensor gives you clear image.
• You can monitor live video (Motion JPEG) that refreshes its image 30 frames
per second.
• Color night view mode allows you to monitor the camera in low illuminance.
*1 To connect in IPv6, subscribe to the ISP's "IPv4/IPv6 Dual-Stack" or "IPv6 over IPv4
Tunneling" service. The camera does not work in IPv6-only network.
*2 Audio feature does not work on cell phones. Talk button and Listen button cannot be used
simultaneously. In consequence of traffic and network environments, the audio may be
delayed or may break up.

Operating Instructions
3[For assistance, please call: 1-800-272-7033]
Various Camera Control Features
The camera pans or tilts fast in maximum 80 ° per second. (The previous model:
21 ° per second) You can control the camera at high speed from your PC or cell
phone. Alarm position feature also allows the camera to automatically turn the lens
to the alarm position. Additionally, the following control features are available to
easily and quickly monitor the camera.
SD Memory Card*1 Recording
The camera has an SD memory card slot. You can record camera images to the
SD memory card. If you enable alarm buffer/transfer, you can record the image at
the timing of signal detection of door sensor or light. About 58,000 images (320 x
240 resolution and standard quality) can be recorded to 1 GB SD memory card. If
you enable 1-minute interval timer buffer/transfer, you can record the images for
about 41 days.
Enhanced Multi-Camera Page
Multi-Camera page displays up to 4 cameras while supporting each audio 2-way
communication. The previous model displays only 4 cameras, but this camera can
switch 3 sets of 4 cameras. Additionally, the camera can displays maximum 12
cameras on a page in a static image.
Supporting Viewnetcam.com service
Viewnetcam.com service allows you to access the camera over the Internet with
your favorite domain name (e.g. bob.viewnetcam.com) instead of a global IP
address.
Multi-Language Display
Top page, Single Camera and Multi-Camera page can be displayed in English,
French, German, Italian, Spanish, Russian, Simplified Chinese or Japanese. The
Setup, Maintenance and Support pages are displayed only in English or Japanese.
Click to Center ......... When you click a certain point on the camera image, the
point is centered on the image.
Preset Position ......... You can register 8 preset positions. When you click each
button, the image switches to its position.
Output Control ......... You can control the external devices (Open or Short to
GND) (E.g., turning the light on or ringing a buzzer).
*1 SD memory card is sold separately. The camera supports 1 GB, 512 MB, 256 MB, 128 MB or
64 MB Panasonic SD memory card.

Operating Instructions
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How to Use This Documentation
The camera includes the following 2 manual types.
•Installation/Troubleshooting
Installation/Troubleshooting provides explanations for accessories included
with the camera, the initial configuration, and troubleshooting tips. The
Installation/Troubleshooting helps you to easily configure the camera.
•Operating Instructions (This manual)
Operating Instructions explains about operations, settings, features and the
cleaning method when using the camera.
Abbreviations
• UPnP is the abbreviation for Universal Plug and Play.
• "Network Camera" is called "Camera" in this Operating Instructions.
Trademarks
• Adobe, Acrobat and Reader are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.
• Microsoft, Windows, Hotmail and ActiveX are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other
countries.
• Pentium is a trademark or registered trademark of Intel Corporation or its
subsidiaries in the United States and other countries.
• SD mark is a trademark of the SD Card Association.
• Screen shots reprinted with permission from Microsoft Corporation.
• All other trademarks identified herein are the property of their respective
owners.

Operating Instructions
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System Requirements for your PC
Your PC (Personal Computer) and network must meet the following technical
specifications for the camera to work properly.
For IPv4 Connection
Item Description
Operating
System
Microsoft®Windows®XP, Microsoft®Windows®2000
Microsoft®Windows®Me, Microsoft®Windows®98SE
CPU •For viewing single camera
Pentium®III (800 MHz or greater is recommended.)
•For viewing multiple cameras
Pentium 4 (1.8 GHz or greater is recommended.)
Protocol TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ARP, ICMP)
Interface 10/100 Mbps network card installed
Web Browser Internet Explorer 6.0 or later (Not included on the Setup CD-
ROM)
Audio Audio input/output feature (Microphone or speaker)

Operating Instructions
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Note
See Panasonic Network Camera support website at
http://panasonic.co.jp/pcc/products/en/netwkcam/ for the latest
information about web browser.
For IPv6 Connection
Item Description
Operating
System
Microsoft®Windows®XP Service Pack 1 or later
CPU •For viewing single camera
Pentium III (800 MHz or greater is recommended.)
•For viewing multiple cameras
Pentium 4 (1.8 GHz or greater is recommended.)
Protocol TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ICMPv6, NDP)
Interface 10/100 Mbps network card installed
Web Browser Internet Explorer 6.0 or later (Not included on the Setup CD-
ROM)
Audio Audio input/output feature (Microphone or speaker)

Operating Instructions
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IMPORTANT SAFETY INSTRUCTIONS
When using this unit, basic safety precautions should always be followed to reduce
the risk of fire, electric shock, or personal injury.
1. Read and understand all instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. After taking away the sand or the dust on the lens cover, wipe the lens cover
with a dry cloth.
6. Do not block any ventilation openings. Install in accordance with the
manufacturer's instructions.
7. Do not install near any heat sources such as radiators, heat registers, stoves,
or other devices (including amplifiers) that produce heat.
8. Protect the AC adaptor cord and AC cord from being walked on or pinched
particularly at plugs, convenience receptacles, and the point where they exit
from the unit.
9. The AC cord is used as the main disconnect device, ensure that the socket-
outlet is located/installed near the equipment and is easily accessible.
10. Only use attachments/accessories such as stand specified by the
manufacturer.
11. Do not touch the unit or the AC adaptor cord and AC cord during lightning
storms.
12. Unplug the unit when unused for long periods of time.
13. Refer all servicing to qualified service personnel. Servicing is required when
the unit has been damaged in any way, such as the AC adaptor cord, AC cord
or plug is damaged, the unit does not operate normally, or has been dropped.
14. The camera is intended for indoor use only. Prolonged exposure to direct
sunlight or halogen light may damage CCD sensor.
15. Keep the SD memory card (customer-provided) out of reach of children to
prevent swallowing.
SAVE THESE INSTRUCTIONS

Operating Instructions
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User Name and Password Protection
The use of a unique User Name and secret Password is an important tool that
will help limit unauthorized individuals from accessing the camera. If you
choose to disable this tool, and choose not to limit access by use of a User
Name and Password, this may result in access to the camera by
unauthorized individuals. (See page 73)

Operating Instructions
9[For assistance, please call: 1-800-272-7033]
Table of Contents
1 Camera Monitoring......................................................12
1.1 Accessing the Camera................................................................. 12
1.1.1 To Access the Camera in IPv6 ................................................................ 14
1.2 Viewing Single Camera page....................................................... 16
1.2.1 Auto Centering the Image (Click to Center)............................................. 20
1.2.2 Capturing a Still Image ............................................................................ 21
1.2.3 Using Operation Bar ................................................................................ 22
1.2.4 Setting Home Position/Alarm Position/Preset Button .............................. 24
1.3 Listening to Camera Audio—Talking to the Camera .................... 28
1.4 Viewing Multi-Camera page......................................................... 31
1.5 Viewing Buffered Image page ...................................................... 33
1.5.1 Deleting Buffered Images ........................................................................ 35
1.6 Viewing Still Images on Your Cell Phone ..................................... 36
2 Various Camera Features ...........................................38
2.1 Using Camera Features ............................................................... 38
2.2 Connecting the Camera to Your IPv4 Network............................. 41
2.3 Connecting the Camera to Your IPv6 Network............................. 46
2.4 What is IPsec? ............................................................................. 50
2.5 Encrypt the Camera Image in Transport Mode ............................ 53
2.6 Encrypt the Camera Image in Tunnel Mode................................. 56
2.7 Using UPnP™ (Universal Plug and Play) .................................... 60
2.8 Registering with the Viewnetcam.com service............................. 62
2.9 Setting Date and Time ................................................................. 64
2.10 Changing Camera Settings.......................................................... 67
2.11 Adjusting Audio ............................................................................ 71
2.12 Changing Authentication Setting and Administrator User Name
and Password............................................................................... 73
2.13 Logging in to the Camera............................................................. 76
2.14 Creating, Modifying or Deleting General Users............................ 77
2.15 Changing Initial Settings on the Single Camera page or the Multi-
Camera page ............................................................................... 80

Operating Instructions
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2.16 Configuring Multiple Cameras...................................................... 83
2.17 Format the SD memory card ....................................................... 85
2.18 Stop the SD Memory Recording .................................................. 86
2.19 Buffering or Transferring Images by Timer................................... 87
2.20 Buffering or Transferring Images by Alarm Signal........................ 96
2.21 Transfer the Camera Image in Transport Mode.......................... 107
2.22 Transfer the Camera Image in Tunnel Mode .............................. 108
2.23 Specifying Operation Time......................................................... 109
2.24 Controlling External Output Terminal ......................................... 111
2.25 Changing Indicator Display ........................................................ 112
3 Camera Maintenance ................................................113
3.1 Maintenance page ..................................................................... 113
3.1.1 Confirming the Status ............................................................................ 114
3.1.2 Confirming Session Status .................................................................... 114
3.1.3 Restarting the Camera .......................................................................... 115
3.1.4 Updating the Camera Firmware............................................................. 116
3.1.5 Creating Configuration File .................................................................... 119
3.1.6 Loading Settings from a Configuration File............................................ 120
3.1.7 Resetting the Camera to Factory Default............................................... 121
3.2 Support page ............................................................................. 122
3.2.1 Seeing Help page .................................................................................. 122
3.2.2 Seeing Product Information ................................................................... 122
3.2.3 Seeing Support Information................................................................... 123
3.3 External I/O................................................................................ 124
3.4 FACTORY DEFAULT RESET Button.......................................... 126
3.5 Default Setting List..................................................................... 127
3.6 Cleaning..................................................................................... 135
3.6.1 Cleaning the Main Unit .......................................................................... 135
3.7 Setting an IP Address on Your PC ............................................. 136
3.8 Using Setup Program................................................................. 137
3.9 Setting Your PC.......................................................................... 141
3.9.1 Setting the Proxy Server Settings on Web Browser ............................. 141
3.9.2 Setting UPnP™ to Display Camera Shortcut in My Network Places..... 144
3.9.3 Setting the Internet Temporary File Setting on Web Browser................ 144
3.10 ASCII Character Table ............................................................... 145

Operating Instructions
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3.11 File Size and Number of Buffered Images ................................. 146
3.12 Number of Images on the SD Memory Card.............................. 147
3.13 Specifications............................................................................. 148
Index..................................................................................151

Operating Instructions
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1Camera Monitoring
1.1 Accessing the Camera
1. Start up the web browser on your PC.
2. Enter "http://IPv4 Address (or URL):Port Number" on the address bar, and
press [Enter] on the keyboard.
• When port number is 80 (default), you do not need to enter port number.
See page 43 for details about port number.
• For IPv6 connection, see page 14 and page 15, and prepare the
requirements. Enter the "http://(IPv6-registered URL):Port Number" on
the address bar.
• If the camera image is not displayed, see page 44 and page 45 of the
Installation/Troubleshooting.
3. The Enter Network Password window is displayed, and enter the user name
and password that were set, and click [OK].
Note
When [Permit access from guest users] is set on the Security: Administrator
page, authentication window will not be displayed.
E.g. http://192.168.0.253:50000 (in IPv4)
http://XXXXX.viewnetcam.com:50000 (in IPv6)

Operating Instructions
13[For assistance, please call: 1-800-272-7033]
4. Click the following tabs to display each page.
Notes
• When users other than an administrator are accessing the camera,
[Setup] and [Maintenance] tab will not be displayed. Additionally, When
[Do not permit access from guest users] is set on the Security:
Administrator page, [Login] tab will not be displayed.
• If [View Multi-Camera page] or [View Buffered Image page] is not
permitted on the General User page, [Multi-Camera] or [Buffered Image]
tab will not be displayed.
5. Close the web browser.
ATo Single Camera page (page 16)BTo Multi-Camera page (page 31)
CTo Buffered Image page (page 33)DTo Setup page (page 38)
ETo Maintenance page (page 113)FTo Support page (page 122)
GTo log in to the camera (page 76)
A B C D E F G
Select a language.
Displays IPv4, IPv6
or IPsec connection.
Version Number

Operating Instructions
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1.1.1 To Access the Camera in IPv6
You need to prepare the followings to access the camera in IPv6.
•PC Requirements
Operating System: Windows XP Service Pack 1 or later
Web Browser: Internet Explorer 6.0 or later
•An IPv6 Router
•An IPv6 Connection Service
To connect in IPv6, subscribe to the ISP's "IPv4/IPv6 Dual-Stack" or "IPv6 over
IPv4 Tunneling" service. The camera does not work in IPv6-only network.
IPv6 Domain Name Service
In Windows XP, you cannot access the camera entering IP address on the web
browser. You need to enter IPv6 URL registered in the domain name service. We
recommend Viewnetcam.com service (see page 25 of the Installation/
Troubleshooting) as a domain name service. Ask your ISP about other IPv6
domain name service.
What is IPv6?
• IPv6 is short for "Internet Protocol Version 6".
• IPv6 was created to address the additional IP addresses that will be
needed as the Internet continues to expand.
• IPv6 is expected to gradually replace IPv4, with the 2 coexisting for a
number of years during a transition period.
• Though most ISPs (Internet Service Providers) do not yet support IPv6,
many local networks already use it. When your ISP supports IPv6, your
Panasonic Network Camera will be ready!
• For more information you wish to visit http://www.ipv6.org/.

Operating Instructions
15[For assistance, please call: 1-800-272-7033]
Setting up the IPv6 Router, your PC, and the Camera
Setting up the IPv6 Router
Set up the router as you subscribe to the IPv6 service. If the access from WAN side
is disabled on the router, enable the TCP packets from WAN side in the packet
filtering. See the Panasonic Network Camera support website at http://
panasonic.co.jp/pcc/products/en/netwkcam/ for information about the
recommended routers.
Setting up your PC
1. Click [Start] [All Programs] [Accessories] [Command Prompt].
• Command Prompt window is displayed.
2. Enter "ipv6 install".
• "Succeeded" is displayed.
Note
If Windows XP Service Pack 1 or later is not installed, "Succeeded" will not be
displayed. Install it on your PC.
3. Enter "ipconfig".
• If the IPv6 address is properly assigned to your PC, IPv6 address will be
displayed on the window.
Setting up the Camera
Usually, IPv6 address is automatically assigned. If you assign a static IPv6
address, see page 46. To access the camera in IPv6, you need to subscribe to the
domain name service such as Viewnetcam.com, and register the URL.
Confirming that You Can Access the Camera
Confirm that the image is properly displayed (see page 12).

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1.2 Viewing Single Camera page
1. Access the camera (see page 12).
• The Top page is displayed.
2. Click the [Single] tab at the top of the page.
• When Security Warning window is displayed, click [Yes] (see page 17).
• See page 18 for Security Warning window when using Microsoft Windows
XP Service Pack 2.
3. Close the web browser.
Notes
• Refresh interval is [Motion] by default. You can change it on the operation
bar (see page 22).
• Refresh interval may change depending on the network condition, PC
performance and what object you view. SD memory recording or IPsec will
also slow refresh interval.
• When displaying video (Motion JPEG), the camera allows up to 30
simultaneous accesses. When trying more than 30 accesses, the 31st
user will see a gray screen. (Maximum 30 accesses for a Buffered Image
page too.)
• When the pan/tilt reaches the end, a shadow may be displayed partially.
This is not a problem.
• To reduce the data traffic, the video can be automatically changed to
refreshing still images on the General User page (see page 77).
• To display the Single Camera page directly, add it to the [Favorites] on the
web browser.
Capture Image
Button
(See page 21)
Operation Bar
(See page 22)
Refresh
Interval
(See page 22)
Audio Control
Bar (Talk Button,
Listen Button
and Adjustment
Bar)
(See page 28)
Click to Center
(See page 20)
Camera Image
The banner is
displayed.
(See page 19)

Operating Instructions
17[For assistance, please call: 1-800-272-7033]
• When you view a dark image, enable the color night view mode on the
Camera Setup page (see page 67). The image will be brighter, but the
refresh interval may slow down and image quality may decrease in a dark
place.
Security Warning window
To view a video (Motion JPEG) or to use audio feature, ActiveX®Controls must be
installed. When trying to display a video for the first time, Security Warning window
will be displayed. When using Windows XP or Windows 2000, log in as an
administrator to install it.
If you cannot install ActiveX Controls or you cannot see the video in the
Internet Explorer
• Click [Tools] [Internet Options] [Security] tab and click [Custom level] on
the web browser.
(1) Check "Prompt" in "Download signed ActiveX Controls".
(2) Check "Enable" in "Run ActiveX Controls and plug-ins".
• ActiveX Controls can be installed from the file on the Setup CD-ROM.
(1) Restart the PC.
(2) Confirm that Internet Explorer is closed.
(3) Double-click"ocx\ActiveXInst.exe" on the Setup CD-ROM.
Notes
• When the IP address was changed for the camera, enter it on the address bar.
• Video may not be displayed quickly or audio may not be listened immediately.
Wait for a while.
• If you use a proxy server, set the web browser not to access the proxy server
(see page 141).

Operating Instructions
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• In some corporate network environments a firewall may be used for security
purposes. It is possible that this may prevent motion video from being
displayed. In this situation we suggest:
• Contact your network administrator.
• Try using regularly refreshed images.
Security Warning window on Microsoft Windows XP Service Pack 2
To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be
installed.
Follow the steps shown below to install ActiveX Controls.
1. Click the warning displayed above the tabs, and click [Install ActiveX
Control...].
2. Click [Install].

Operating Instructions
19[For assistance, please call: 1-800-272-7033]
The Banner
When the camera accesses the Internet, the banner displays product information
about cameras or announcements about the latest firmware, etc. from Panasonic.
Whether or not to display the banner can be set at Banner Display (see page 80).
Notes
• The banner is displayed when [Yes] is checked for Allow Access from the
Internet on the Automatic Setup page, or when [Enable] is checked for Auto
Port Forwarding on the UPnP page for the Connection Mode of Static or
DHCP.
• Even if [Yes] is checked for Allow Access from the Internet on the Automatic
Setup page, or [Enable] is checked for Auto Port Forwarding on the UPnP page
for the Connection Mode of Static or DHCP, when the camera is not connected
to the Internet, is displayed.

Operating Instructions
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1.2.1 Auto Centering the Image (Click to Center)
Using your mouse, click any portion of the camera image. As long as it is within the
pan/tilt range of the camera, the image will automatically move to place the
selected point in the center of the screen.
1. Move the cursor to the desired point.
2. Click it.
• The clicked point is centered.
• See page 23 for the pan/tilt operation.
Notes
• When End Display appears on the operation bar, Click to Center does not
work beyond the pan/tilt end (see page 22).
• The clicked position may slightly miss the center depending on the lens
direction.
• If Click to Center is not permitted on the General User page (see page 77),
Click to Center does not work.
Cursor