Panasonic KX- TAW848 Specification sheet

Thank you for purchasing a Panasonic Advanced Hybrid & Wireless PBX.
Please read this manual carefully before using this product and save this manual for
future use.
KX-TAW848: Version 1.1
Model No.
KX-TAW848
Advanced Hybrid & Wireless PBX
Feature Guide

2 Feature Guide
Introduction
About the Feature Guide
The Feature Guide is designed to serve as an overall reference describing the features of the
Panasonic Advanced Hybrid & Wireless PBX. It explains what the PBX can do, as well as how
to obtain the most of its many features and facilities.
The Feature Guide is divided into the following sections:
Section 1 Call Handling Features
Describes the call handling features of the PBX.
Section 2 System Configuration and Administration Features
Describes the features which allow the PBX to be configured and administered to suit the
needs of its users.
Section 3 Programming Instructions
Serves as an overall system programming reference for the PBX.
Section 4 KX-TAW848 Maintenance Console Operating Instructions
Serves as reference operating instructions when using the Panasonic KX-TAW848
Maintenance Console software to program the PBX.
Section 5 Appendix
Provides tables which describe the resource capacity of the PBX, as well as its different tones
and ring tones. Abbreviations used frequently throughout the Feature Guide are also briefly
explained here.
Index
An alphabetical listing of features and terms, as well as the page numbers of related sections.
References Found in the Feature Guide
Installation Manual References
The Advanced Hybrid & Wireless PBX Installation Manual provides instructions detailing the
installation and maintenance of the PBX. Sections from the Installation Manual are listed
throughout the Feature Guide for your reference.
Feature Guide References
Related sections of the Feature Guide are listed for your reference.
User Manual References
The Advanced Hybrid & Wireless PBX User Manual describes how users can access
commonly used PBX features and functions with their proprietary telephones (PTs), single line
telephones (SLTs), portable stations (PSs), and DSS Consoles. Sections from the User
Manual are listed throughout the Feature Guide for your reference.

Feature Guide 3
PT Programming References
Commonly used settings can be programmed using a display PT ( 2.3.2 PT Programming).
These PT programming items are noted throughout the Feature Guide for your reference by
title and program number.
The following is an example of a PT Programming reference:
"Idle extensions are automatically searched for according to a preprogrammed hunting
type ( Idle Extension Hunting Type [680])."
Notes
• Certain PTs, features, and optional service cards are not available in some areas. Consult
your dealer for more information.
• Every system programming setting can be accessed using a PC and the Panasonic KX-
TAW848 Maintenance Console software ( 2.3.1 PC Programming). For programming
details, refer to the on-line help which is installed along with KX-TAW848 Maintenance
Console ( 3.2.1 Installing and Starting KX-TAW848 Maintenance Console).
Trademarks
• Microsoft and Windows are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
• Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its
subsidiaries in the United States and other countries.
• All other trademarks identified herein are the property of their respective owners.
• Screen shots reprinted with permission from Microsoft Corporation.
Password Security
To maintain system security, a password is required to perform system programming. To avoid
unauthorized access and possible fraudulent dialing, do not disclose the password.
Warning to the Administrator regarding the system password
1. Please inform the customer of the importance of the password and the possible
dangers.
2. To avoid unauthorized access and possible fraudulent dialing, maintain the secrecy
of the password.
3. Please change the password periodically.
4. We strongly recommend that a password of 10 digits or 10 characters including digits
is used for maximum protection against unauthorized access.
5. If the system password is forgotten, you can examine a backup of the system
programming to recall it.
• If you have a backup of the system data, you can find the password by loading
the backup system data into a PC and check the password using the
programming tool. For more information regarding the backing up of system data,
refer to Section 3.3.4 PBX Maintenance in the Installation Manual.
• If you do not have a backup of the system data, you have to reset the PBX to its
factory defaults and reprogram it, therefore, we recommend maintaining a
backup of the system data.

4 Feature Guide
Feature Highlights
Voice Mail Features
A Voice Processing System (VPS) can be connected to the PBX to provide Voice Mail (VM)
and Automated Attendant (AA) services. A Panasonic VPS which supports DPT (Digital)
Integration can be connected to the PBX effortlessly and with minimal setup required.
Conventional DTMF (analog) voice mail systems, including those from other manufacturers,
are also supported.
( 1.19.1 Voice Mail (VM) Group)
Portable Station (PS) Features
A Panasonic PS can be used in place of a PT to provide wireless access to PBX features and
call handling. When in Wireless XDP Parallel Mode, a PS can share an extension number with
a wired telephone, allowing extension users to use their PSs when they are away from their
desks to answer or make calls as if they were using their wired telephones.
( 1.20 Portable Station (PS) Features)

Feature Guide 5
Table of Contents
1 Call Handling Features ................................................................. 11
1.1 Incoming Call Features ........................................................................................12
1.1.1 Incoming CO Line Call Features .............................................................................12
1.1.1.1 Incoming CO Line Call Features—OVERVIEW ................................................................................... 12
1.1.1.2 Direct In Line (DIL)............................................................................................................................... 14
1.1.1.3 Calling Line Identification (CLI) Distribution ......................................................................................... 15
1.1.1.4 Intercept Routing.................................................................................................................................. 16
1.1.1.5 Intercept Routing—No Destination ...................................................................................................... 18
1.1.2 Internal Call Features..............................................................................................19
1.1.2.1 Internal Call Features—OVERVIEW.................................................................................................... 19
1.1.2.2 Internal Call Block................................................................................................................................ 20
1.1.3 Incoming Call Indication Features...........................................................................21
1.1.3.1 Incoming Call Indication Features—OVERVIEW ................................................................................. 21
1.1.3.2 Ring Tone Pattern Selection ................................................................................................................ 21
1.1.3.3 Call Waiting.......................................................................................................................................... 22
1.2 Receiving Group Features ...................................................................................24
1.2.1 Idle Extension Hunting ............................................................................................24
1.2.2 Incoming Call Distribution (ICD) Group Features....................................................25
1.2.2.1 Incoming Call Distribution (ICD) Group Features—OVERVIEW.......................................................... 25
1.2.2.2 Group Call Distribution......................................................................................................................... 29
1.2.2.3 Queuing Feature .................................................................................................................................. 32
1.2.2.4 VIP Call................................................................................................................................................ 34
1.2.2.5 Overflow Feature.................................................................................................................................. 35
1.2.2.6 Log-in/Log-out...................................................................................................................................... 36
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features....................................39
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)........................................................39
1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—OVERVIEW .............................................................. 39
1.3.1.2 Call Forwarding (FWD) ........................................................................................................................ 41
1.3.1.3 Do Not Disturb (DND) .......................................................................................................................... 45
1.4 Answering Features..............................................................................................46
1.4.1 Answering Features ................................................................................................46
1.4.1.1 Answering Features—OVERVIEW ...................................................................................................... 46
1.4.1.2 Line Preference—Incoming ................................................................................................................. 46
1.4.1.3 Call Pickup ........................................................................................................................................... 47
1.4.1.4 Hands-free Answerback....................................................................................................................... 48
1.5 Making Call Features ............................................................................................50
1.5.1 Predialing ................................................................................................................50
1.5.2 Automatic Extension Release .................................................................................50
1.5.3 Intercom Call...........................................................................................................51
1.5.4 CO Line Call Features.............................................................................................52
1.5.4.1 CO Line Call Features—OVERVIEW................................................................................................... 52
1.5.4.2 Emergency Call.................................................................................................................................... 52
1.5.4.3 Account Code Entry............................................................................................................................. 53
1.5.4.4 Dial Type Selection .............................................................................................................................. 54
1.5.4.5 Pause Insertion.................................................................................................................................... 54
1.5.4.6 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)....................... 55
1.5.4.7 Special Carrier Access Code............................................................................................................... 56
1.5.5 Seizing a Line Features ..........................................................................................56
1.5.5.1 Seizing a Line Features—OVERVIEW................................................................................................. 56
1.5.5.2 Line Preference—Outgoing ................................................................................................................. 57
1.5.5.3 CO Line Access ................................................................................................................................... 58
1.6 Memory Dialing Features .....................................................................................60

6 Feature Guide
1.6.1 Memory Dialing Features ....................................................................................... 60
1.6.1.1 Memory Dialing Features—OVERVIEW .............................................................................................. 60
1.6.1.2 One-touch Dialing ................................................................................................................................ 61
1.6.1.3 Last Number Redial ............................................................................................................................. 62
1.6.1.4 Speed Dialing—Personal/System ........................................................................................................ 62
1.6.1.5 Quick Dialing ........................................................................................................................................ 63
1.6.1.6 Hot Line................................................................................................................................................ 64
1.7 Busy Line/Busy Party Features .......................................................................... 65
1.7.1 Automatic Callback Busy (Camp-on)...................................................................... 65
1.7.2 Executive Busy Override ........................................................................................ 65
1.7.3 Call Monitor ............................................................................................................ 66
1.7.4 Call Waiting Tone.................................................................................................... 67
1.8 Toll Restriction (TRS) Features........................................................................... 68
1.8.1 Toll Restriction (TRS) ............................................................................................. 68
1.8.2 Extension Lock ....................................................................................................... 72
1.8.3 Dial Tone Transfer................................................................................................... 73
1.8.4 Walking COS .......................................................................................................... 73
1.8.5 Verified Code Entry ................................................................................................ 74
1.9 Automatic Route Selection (ARS) Features....................................................... 77
1.9.1 Automatic Route Selection (ARS) .......................................................................... 77
1.10 Conversation Features......................................................................................... 83
1.10.1 Hands-free Operation............................................................................................. 83
1.10.2 Mute ....................................................................................................................... 83
1.10.3 Headset Operation ................................................................................................. 83
1.10.4 Data Line Security.................................................................................................. 84
1.10.5 Flash/Recall/Terminate........................................................................................... 84
1.10.6 External Feature Access (EFA) .............................................................................. 85
1.10.7 CO Line Call Limitation........................................................................................... 86
1.10.8 Paralleled Telephone .............................................................................................. 87
1.10.9 Calling Party Control (CPC) Signal Detection ........................................................ 88
1.11 Transferring Features........................................................................................... 89
1.11.1 Call Transfer ........................................................................................................... 89
1.12 Holding Features .................................................................................................. 91
1.12.1 Call Hold.................................................................................................................91
1.12.2 Call Park .................................................................................................................92
1.12.3 Call Splitting ........................................................................................................... 93
1.12.4 Music on Hold......................................................................................................... 94
1.12.5 Consultation Hold ................................................................................................... 95
1.13 Conference Features............................................................................................ 96
1.13.1 Conference Features.............................................................................................. 96
1.13.1.1 Conference Features—OVERVIEW ..................................................................................................... 96
1.13.1.2 Conference........................................................................................................................................... 96
1.13.1.3 Privacy Release ................................................................................................................................... 98
1.14 Paging Features.................................................................................................... 99
1.14.1 Paging ....................................................................................................................99
1.15 Optional Device Features .................................................................................. 101
1.15.1 Doorphone Call .................................................................................................... 101
1.15.2 Door Open............................................................................................................ 102
1.15.3 Trunk Answer From Any Station (TAFAS)............................................................. 102
1.15.4 Background Music (BGM) .................................................................................... 103
1.15.5 Outgoing Message (OGM) ................................................................................... 104
1.15.6 Direct Inward System Access (DISA)................................................................... 105

Feature Guide 7
1.16 Caller ID Features ...............................................................................................113
1.16.1 Caller ID ................................................................................................................113
1.16.2 Incoming Call Log .................................................................................................117
1.17 Message Features...............................................................................................120
1.17.1 Message Waiting...................................................................................................120
1.17.2 Absent Message ...................................................................................................121
1.18 Proprietary Telephone (PT) Features ................................................................123
1.18.1 Fixed Buttons ........................................................................................................123
1.18.2 Flexible Buttons.....................................................................................................124
1.18.3 LED Indication.......................................................................................................127
1.18.4 Display Information ...............................................................................................129
1.19 Voice Mail Features.............................................................................................130
1.19.1 Voice Mail (VM) Group .......................................................................................... 130
1.19.2 Voice Mail DPT (Digital) Integration ......................................................................132
1.19.3 Voice Mail DTMF Integration.................................................................................138
1.20 Portable Station (PS) Features ..........................................................................144
1.20.1 Portable Station (PS) Connection .........................................................................144
1.20.2 PS Ring Group......................................................................................................145
1.20.3 Wireless XDP Parallel Mode .................................................................................149
1.20.4 PS Directory..........................................................................................................151
1.20.5 PS Feature Buttons...............................................................................................152
1.21 Administrative Information Output Features....................................................153
1.21.1 Station Message Detail Recording (SMDR)..........................................................153
1.22 Extension Controlling Features.........................................................................159
1.22.1 Extension Personal Identification Number (PIN)...................................................159
1.22.2 Extension Feature Clear .......................................................................................160
1.22.3 Walking Extension.................................................................................................161
1.22.4 Timed Reminder ...................................................................................................161
1.22.5 Remote Extension Control by User.......................................................................162
1.23 Audible Tone Features........................................................................................164
1.23.1 Dial Tone ...............................................................................................................164
1.23.2 Confirmation Tone.................................................................................................165
2 System Configuration and Administration Features............... 167
2.1 System Configuration—Hardware.....................................................................168
2.1.1 Extension Port Configuration ................................................................................168
2.2 System Configuration—Software ......................................................................169
2.2.1 Class of Service (COS).........................................................................................169
2.2.2 Group ....................................................................................................................170
2.2.3 Tenant Service ......................................................................................................172
2.2.4 Time Service .........................................................................................................176
2.2.5 Operator Features.................................................................................................180
2.2.6 Manager Features.................................................................................................181
2.3 System Data Control...........................................................................................184
2.3.1 PC Programming...................................................................................................184
2.3.2 PT Programming ...................................................................................................186
2.3.3 Quick Setup...........................................................................................................188
2.3.4 Automatic Time Adjustment ..................................................................................189
2.3.5 Flexible Numbering/Fixed Numbering...................................................................190
2.3.6 Floating Extension ................................................................................................194
2.3.7 Software Upgrading ..............................................................................................195

8 Feature Guide
2.4 Fault Recovery/Diagnostics .............................................................................. 196
2.4.1 Power Failure Transfer.......................................................................................... 196
2.4.2 Power Failure Restart ........................................................................................... 196
2.4.3 Local Alarm Information ....................................................................................... 197
3 Programming Instructions..........................................................199
3.1 Introduction ........................................................................................................ 200
3.1.1 Introduction........................................................................................................... 200
3.2 PC Programming ................................................................................................ 201
3.2.1 Installing and Starting KX-TAW848 Maintenance Console .................................. 201
3.3 PT Programming ................................................................................................ 205
3.3.1 Programming Instructions .................................................................................... 205
3.3.2 Basic Programming .............................................................................................. 208
3.3.3 System Programming........................................................................................... 209
3.3.4 Time Programming............................................................................................... 212
3.3.5 TRS/ARS Programming ....................................................................................... 213
3.3.6 CO Line Programming.......................................................................................... 216
3.3.7 COS Programming ............................................................................................... 219
3.3.8 Extension Programming ....................................................................................... 222
3.3.9 Resource/Interface Programming......................................................................... 227
3.3.10 SMDR & Maintenance Programming ................................................................... 229
3.3.11 Card Programming ............................................................................................... 231
4 KX-TAW848 Maintenance Console Operating Instructions .....233
4.1 Configuration [1] ................................................................................................ 234
4.1.1 Slot [1-1] ............................................................................................................... 234
4.1.2 Slot [1-1] Extension Card Property....................................................................... 236
4.1.3 Slot [1-1] LCO Card Property ............................................................................... 239
4.1.4 Slot [1-1] DPH Card Property ............................................................................... 245
4.1.5 Slot [1-1] DPH Port Command ............................................................................. 246
4.1.6 Slot [1-1] Card Command..................................................................................... 247
4.1.7 Portable Station [1-2]............................................................................................ 248
4.1.8 Option [1-3]........................................................................................................... 251
4.1.9 LCO Port [1-4] ...................................................................................................... 251
4.1.10 LCO Port [1-4] Port Command ............................................................................. 254
4.1.11 Extension Port [1-5].............................................................................................. 254
4.1.12 Extension Port [1-5] Port Command..................................................................... 257
4.1.13 Extension Port [1-5] Port Type View ..................................................................... 258
4.2 System [2] ........................................................................................................... 259
4.2.1 Date & Time/Daylight Saving—Date & Time [2-1-1]............................................. 259
4.2.2 Date & Time / Daylight Saving—Daylight Saving [2-1-2]...................................... 259
4.2.3 PBX Operator [2-2]............................................................................................... 260
4.2.4 BGM / Music on Hold [2-3] ................................................................................... 262
4.2.5 Timers & Counters—CO / Extension [2-4-1] ........................................................ 263
4.2.6 Timers & Counters—DISA/DPH/CONF/T. Reminder [2-4-2]................................ 266
4.2.7 Timers & Counters—Miscellaneous [2-4-3].......................................................... 271
4.2.8 Time Service—Week Table [2-5-1]....................................................................... 274
4.2.9 Time Service—Holiday Table [2-5-2] .................................................................... 279
4.2.10 Numbering Plan—Extension [2-6-1]..................................................................... 281
4.2.11 Numbering Plan—Feature [2-6-2] ........................................................................ 282
4.2.12 Numbering Plan—Quick Dialing [2-6-3] ............................................................... 297

Feature Guide 9
4.2.13 Numbering Plan—B/NA DND Call Feature [2-6-4]................................................298
4.2.14 Class of Service—COS Settings [2-7-1] ...............................................................301
4.2.15 Class of Service—External Call Block [2-7-2].......................................................308
4.2.16 Class of Service—Internal Call Block [2-7-3] ........................................................308
4.2.17 Ring Tone Patterns—Call from CO [2-8-1]............................................................309
4.2.18 Ring Tone Patterns—Call from Doorphone [2-8-2] ...............................................309
4.2.19 Ring Tone Patterns—Call from Others [2-8-3] ......................................................310
4.2.20 System Options—Option 1 [2-9-1] ........................................................................311
4.2.21 System Options—Option 2 [2-9-2] ........................................................................313
4.2.22 System Options—Option 3 [2-9-3] ........................................................................316
4.2.23 System Options—Option 4 [2-9-4] ........................................................................320
4.2.24 Audio Gain—Paging/MOH [2-10-1].......................................................................322
4.2.25 Extension Caller ID [2-11] .....................................................................................323
4.3 Groups [3] ............................................................................................................326
4.3.1 Trunk Group—TRG Settings [3-1-1]......................................................................326
4.3.2 Trunk Group—Local Access Priority [3-1-2]..........................................................330
4.3.3 Extension Group [3-2] ...........................................................................................330
4.3.4 Call Pickup Group [3-3] .........................................................................................331
4.3.5 Paging Group [3-4]................................................................................................333
4.3.6 Incoming Call Distribution Group—Group Settings [3-5-1] ...................................335
4.3.7 Incoming Call Distribution Group—Member [3-5-2] ..............................................345
4.3.8 Incoming Call Distribution Group—Queuing Time Table [3-5-3] ...........................346
4.3.9 Extension Hunting Group [3-6]..............................................................................347
4.3.10 VM(DPT) Group—System Setting [3-7-1] .............................................................348
4.3.11 VM(DPT) Group—Unit Setting [3-7-2] ..................................................................349
4.3.12 VM(DTMF) Group—System Setting [3-8-1] ..........................................................350
4.3.13 VM(DTMF) Group—Group Setting [3-8-2] ............................................................357
4.3.14 PS Ring Group [3-9]..............................................................................................358
4.4 Extension [4] .......................................................................................................360
4.4.1 Wired Extension—Extension Settings [4-1-1] .......................................................360
4.4.2 Wired Extension—FWD/DND [4-1-2]....................................................................384
4.4.3 Wired Extension—Speed Dial [4-1-3] ...................................................................386
4.4.4 Wired Extension—Flexible Key [4-1-4]..................................................................387
4.4.5 Wired Extension—Flexible Key [4-1-4] Flexible Key Data Copy............................395
4.4.6 Wired Extension—PF Key [4-1-5] .........................................................................395
4.4.7 Portable Station—Extension Settings [4-2-1]........................................................396
4.4.8 Portable Station—FWD/DND [4-2-2].....................................................................410
4.4.9 Portable Station—Flexible Key [4-2-3] ..................................................................413
4.4.10 Portable Station—Flexible Key [4-2-3] Flexible Key Data Copy ............................420
4.4.11 DSS Console—Main [4-3-1]..................................................................................420
4.4.12 DSS Console—Flexible Key [4-3-2] ......................................................................421
4.4.13 DSS Console—Flexible Key [4-3-2] Flexible Key Data Copy ................................428
4.5 Optional Device [5] .............................................................................................429
4.5.1 Doorphone [5-1] ....................................................................................................429
4.5.2 External Pager [5-2] ..............................................................................................431
4.5.3 DISA—System Setting [5-3-1] ..............................................................................431
4.5.4 DISA—Message Setting [5-3-2]............................................................................434
4.6 Feature [6]............................................................................................................436
4.6.1 Speed Dialing & Caller ID—Main Table [6-1-1] .....................................................436
4.6.2 Speed Dialing & Caller ID—Caller ID Modification [6-1-2] ....................................437

10 Feature Guide
4.6.3 Emergency Dial [6-2]............................................................................................ 438
4.6.4 Verified Code [6-3]................................................................................................ 438
4.6.5 Second Dial Tone [6-4] ......................................................................................... 440
4.6.6 Absent Message [6-5] .......................................................................................... 441
4.6.7 Tenant [6-6] .......................................................................................................... 441
4.7 TRS [7]................................................................................................................. 443
4.7.1 Denied Code [7-1] ................................................................................................ 443
4.7.2 Exception Code [7-2]............................................................................................ 443
4.7.3 Special Carrier [7-3] ............................................................................................. 444
4.7.4 Miscellaneous [7-4] .............................................................................................. 444
4.8 ARS [8] ................................................................................................................ 446
4.8.1 System Setting [8-1] ............................................................................................. 446
4.8.2 Leading Number [8-2]........................................................................................... 446
4.8.3 Routing Plan Time [8-3]........................................................................................ 447
4.8.4 Routing Plan Priority [8-4] .................................................................................... 448
4.8.5 Carrier [8-5] .......................................................................................................... 449
4.8.6 Leading Number Exception [8-6].......................................................................... 451
4.9 CO & Incoming Call [9] ...................................................................................... 452
4.9.1 CO Line Setting [9-1]............................................................................................ 452
4.9.2 DIL Table & Port Setting [9-2] ............................................................................... 453
4.9.3 Miscellaneous [9-3] .............................................................................................. 455
4.10 Maintenance [10] ................................................................................................ 457
4.10.1 SMDR [10-1]......................................................................................................... 457
4.10.2 PT System Program [10-2]................................................................................... 461
4.10.3 Miscellaneous [10-3] ............................................................................................ 461
4.10.4 Password Setting [10-4] ....................................................................................... 466
5 Appendix ......................................................................................469
5.1 Capacity of System Resources......................................................................... 470
5.1.1 Capacity of System Resources ............................................................................ 470
5.2 Tones/Ring Tones............................................................................................... 472
5.2.1 Tones/Ring Tones................................................................................................. 472
5.3 List of Abbreviations.......................................................................................... 474
5.3.1 List of Abbreviations ............................................................................................. 474
5.4 Revision History ................................................................................................. 476
5.4.1 Version 1.1 ........................................................................................................... 476
Index ................................................................................................... 477

Feature Guide 11
Section 1
Call Handling Features

1.1 Incoming Call Features
12 Feature Guide
1.1 Incoming Call Features
1.1.1 Incoming CO Line Call Features
1.1.1.1 Incoming CO Line Call Features—OVERVIEW
Description
CO lines are used to connect a PBX to a public network, i.e., the telephone company.
1. Distribution Method
Each CO line port uses a method of distributing calls to their destinations as they are
received.
2. Available Destination
The following destination types can be programmed as DIL or CLI destinations.
Distribution
Method Description Details in
Direct In Line
(DIL)
Directs a call to a preprogrammed destination,
such as an operator, based on the CO line
carrying the call.
• 1.1.1.2 Direct In
Line (DIL)
Calling Line
Identification
(CLI) Distribution
Directs a call to its preprogrammed destination
if the caller’s telephone number and its CLI
destination has been stored in the System
Speed Dialing Table.
• 1.1.1.3 Calling
Line Identification
(CLI) Distribution
Destination Type Availability
Wired Extension (PT/SLT)
PS
ICD Group
PS Ring Group
VM Group (DTMF/DPT)
External Pager (TAFAS)
DISA
Analog Remote Maintenance
Idle Line Access no. + Phone no.
CO Line Group Access no. + CO Line Group no. +
Phone no.

1.1 Incoming Call Features
Feature Guide 13
3. Intercept Routing
After a call has been directed to its DIL or CLI destination, the following Intercept Routing
features, if programmed, can redirect the call.
Type Description Details in
No Answer
(IRNA)
If a called party does not answer a call within a
preprogrammed time period (Intercept time),
the call is redirected to a preprogrammed
destination.
• 1.1.1.4
Intercept
Routing
Busy If a called party is already handling another call,
the new call is redirected to a preprogrammed
destination.
DND If a called party is in Do Not Disturb (DND)
mode, the call is redirected to a
preprogrammed destination.
No
Destination
If a destination is not assigned, the call is
redirected to an operator.
• 1.1.1.5
Intercept
Routing—No
Destination

1.1 Incoming Call Features
14 Feature Guide
1.1.1.2 Direct In Line (DIL)
Description
Directs an incoming CO line call to a preprogrammed destination based on the CO line carrying
the call. Each CO line has a destination for each time mode.
[Method Flowchart]
[Programming Example: DIL Table]
The table can be programmed for each CO line.
In this example:
If a CO line call is received on CO line 01:
In day mode: Calling Line Identification (CLI) distribution is enabled. The call is routed to its CLI
* DIL 1:1 Destination [450]
A CO line call is received.
Yes
Yes
No
Does the call have
Caller ID information and is CLI
distribution enabled for the CO line in
the current time mode?
No
Has the caller
been stored in the System Speed
Dialing Table and has a CLI destination
been assigned?
The call is routed to the
DIL destination.
The call is routed to its
CLI destination.
The call is routed to an
operator (Intercept
Routing—No Destination).
Yes
Is a DIL destination assigned
for the current time mode?
No
Port No.
(CO Line No.)
01
02
Day
Enable
Enable
Lunch
Disable
Disable
Night
Disable
Disable
Break
Enable
Disable
Day
101
102
Lunch
100
100
Night
100
100
Break
101
102
CLI Distribution DIL Destination
*

1.1 Incoming Call Features
Feature Guide 15
destination, if assigned. If not assigned, the call is routed to the Direct In Line (DIL) destination,
extension 101.
In lunch mode: CLI distribution is disabled. The call is routed to the DIL destination, extension
100.
Note
Tenant numbers and VPS trunk (CO line) group numbers (not shown here) can also be
programmed in the DIL Table.
The tenant number programmed here is used only to determine the Time Table used by
each CO line; selecting tenant 3 means the CO line will use Time Table 3, for example.
The VPS trunk (CO line) group number set here is used to determine the Incoming Call
Service and greeting message used by the Voice Processing System (VPS) during the
current time mode. ( 1.19.2 Voice Mail DPT (Digital) Integration).
Feature Guide References
1.1.1.3 Calling Line Identification (CLI) Distribution
2.2.4 Time Service
1.1.1.3 Calling Line Identification (CLI) Distribution
Description
Directs an incoming CO line call to a specific destination when the caller’s telephone number
matches a number in the System Speed Dialing Table. Each telephone number in this table
can be assigned its own Calling Line Identification (CLI) destination.
CLI distribution allows you to direct calls from specific people to specific destinations, and has
many applications. For example, you can program the PBX to automatically connect calls from
priority clients to their sales representatives, or automatically connect mobile phone calls from
an executive to his or her assistant.
In order for CLI distribution to function, the PBX must receive Caller ID information from the
telephone company.
CLI distribution works in conjunction with Direct In Line (DIL) distribution; it can be enabled or
disabled for each time mode assigned on each CO line.
When a call has Caller ID information and CLI distribution is enabled for the current time mode,
CLI distribution will direct the call to its destination, ignoring preprogrammed DIL destinations.
[Programming Example: System Speed Dialing Table]
*1 System Speed Dialing Name [002]
*2 System Speed Dialing Number [001]
Location
(System Speed
Dialing No.)
000
001
System Speed
Dialing Name
*1
ABC Company
XYZ Company
Telephone No.
*2
912125551234
913135551234
CLI Destination
200
300

1.1 Incoming Call Features
16 Feature Guide
In this example:
If the caller’s telephone number is "1-212-555-1234":
1) The PBX looks for the number in the System Speed Dialing Table. (The CO Line
Access number, "9", is disregarded.) The number is found in location 000.
2) If CLI distribution is enabled in the current time mode for the CO line carrying the call
(for DIL distribution), the call is routed to its CLI destination, extension 200.
Conditions
•If Automatic Caller ID Modification is used:
Store the modified number in the System Speed Dialing Table.
Feature Guide References
1.1.1.2 Direct In Line (DIL)
1.6.1.4 Speed Dialing—Personal/System
1.16.1 Caller ID
1.1.1.4 Intercept Routing
Description
Redirects an incoming CO line call to a preprogrammed destination when the original
destination does not, or can not, answer the call. There are four types of Intercept Routing,
described below.
Intercept Routing redirects calls to destinations based on the original destination of the call, as
shown in the table below. Different intercept destinations can be programmed for each time
mode. Note that calls redirected by Intercept Routing—No Answer/Busy/DND are directed to
the same destination, and that the intercept destination for Intercept Routing—No Destination
is always an operator.
Type Description
No Answer (IRNA) If a called party does not answer a call within a preprogrammed
time period ( Intercept Time [203]), the call is redirected to a
preprogrammed intercept destination.
Busy If a called party is already handling a call, new calls are
redirected to a preprogrammed intercept destination.
DND If a called party is in Do Not Disturb (DND) mode, the call is
redirected to a preprogrammed intercept destination.
No Destination If a call has no destination (i.e., if a destination is not assigned),
the call is redirected to an operator. ( 1.1.1.5 Intercept
Routing—No Destination)
When the original destination is: The Available Intercept Destination is:
•Wired Extension (PT/SLT)
•PS
The destination assigned to the original extension
( Extension Intercept Destination [604])

1.1 Incoming Call Features
Feature Guide 17
[Available Intercept Destination]
The following can be used as intercept destinations:
Conditions
•If the intercept destination is busy or in DND mode and therefore cannot receive the
call:
a) When the call was intercepted via Intercept Routing—No Answer, the call is sent back
to the original destination and continues to ring at the original destination until
answered.
•ICD Group The ICD Group Overflow destination assigned to
the group ( Destination for Overflow Time
Expiration [625]) ( 1.2.2.5 Overflow Feature)
•PS Ring Group
•VM Group (DTMF/DPT)
•External Pager (TAFAS)
The destination assigned to the CO line group
carrying the call ( CO Line Group Intercept
Destination [470])
•DISA The destination assigned to the CO line group
carrying the call* ( CO Line Group Intercept
Destination [470])
•Analog Remote Maintenance
•Idle Line Access no. + Phone no.
•CO Line Group Access no. + CO
Line Group no. + Phone no.
Not assignable (Intercept Routing is not available.)
* Intercept Routing will redirect a call only if the Direct Inward System Access (DISA) line is
busy. Once a call reaches the destination extension using the DISA feature, the call can
be redirected to the Intercept Routing destination assigned to that extension.
Intercept Destination Availability
Wired Extension (PT/SLT)
PS
ICD Group
PS Ring Group
VM Group (DTMF/DPT)
External Pager (TAFAS)
DISA
Analog Remote Maintenance
Idle Line Access no. + Phone no.
CO Line Group Access no. + CO Line Group no. +
Phone no.
When the original destination is: The Available Intercept Destination is:

1.1 Incoming Call Features
18 Feature Guide
b) When the call was intercepted via Intercept Routing—Busy, the call waits at the
original destination. If the extension has Call Waiting activated, the user will hear a
call waiting tone.
c) When the call was intercepted via Intercept Routing—DND, the call waits at the
original destination and it rings.
•If the intercept destination can, but does not, answer the call:
The call continues to ring at the intercept destination until answered.
•Intercept Routing—Busy/DND on/off
Intercept Routing—Busy and Intercept Routing—DND can each be enabled or disabled
for the entire system, through system programming. If enabled, calls will be routed to the
appropriate destination.
If disabled, the caller will hear a ringback tone. If busy, the extension will not ring. If in DND
mode, the extension will ring.
•Idle Extension Hunting
If an extension is a member of an idle extension hunting group, calls to that extension will
not be redirected by Intercept Routing—Busy/DND. If the extension is busy or in DND
mode, calls to that extension will be redirected to the next extension in the idle extension
hunting group.
Feature Guide References
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)
1.1.1.5 Intercept Routing—No Destination
Description
Directs a CO line call to an operator when the call has no assigned destination.
Conditions
•If an operator is not assigned:
The default intercept destination will be the extension connected to the lowest numbered
port, on the card installed in the lowest numbered slot.
•Intercept Routing—No Destination also applies to calls from doorphones.
Feature Guide References
2.2.5 Operator Features

1.1 Incoming Call Features
Feature Guide 19
1.1.2 Internal Call Features
1.1.2.1 Internal Call Features—OVERVIEW
Description
There are two types of internal calls, described below.
[Available Destination]
The following destinations can be called internally.
Feature Description Details in
Intercom Call A call from one extension to another. •1.5.3
Intercom Call
Doorphone Call A call made from a doorphone to its preprogrammed
destination, assigned to the doorphone’s port, for the
current time mode. ( 2.2.4 Time Service)
•1.15.1
Doorphone
Call
Destination When calling from
Extension Doorphone
Wired Extension (PT/SLT)
PS
ICD Group
PS Ring Group
VM Group (DTMF/DPT)
External Pager (TAFAS)
DISA
Analog Remote Maintenance
Idle Line Access no. + Phone no.
CO Line Group Access no. + CO Line Group no. +
Phone no.
Available

1.1 Incoming Call Features
20 Feature Guide
1.1.2.2 Internal Call Block
Description
Internal calls can be restricted based on the Class of Service (COS) assigned to the caller and
to the called party.
[Programming Example: Internal Call Block]
In this example:
a) COS 1 can make calls to all extensions.
b) COS 2 can make calls to COS 1 only. (COS 2 cannot make calls to COS 2.)
c) COS 3 can make calls to COS 3 only.
Conditions
•Internal Call Block also prohibits certain features, such as Walking Extension and Walking
COS, from being performed between certain extensions.
•Any extension can make an Operator Call regardless of the Internal Call Block setting of
its COS. ( 2.2.5 Operator Features)
•Because each doorphone port is assigned a COS, the Internal Call Block feature can
restrict certain extensions from calling certain doorphones. ( 1.15.1 Doorphone Call)
Caller
COS 1
COS 2
COS 3
COS 1
Block
COS 2
Block
Block
COS...
Block
Block
COS 3
Block
Called Party
COS 1
Extn. 100 Extn. 101
COS 2
Extn. 102 Extn. 103
COS 3
Extn. 104 Extn. 105 Extn. 106