Patton electronics SIPxNano User manual

SIPxNano
IP-PBX Server
Getting Started Guide
Sales Office: [phone]
Technical Support: [phone]
E-mail: [email protected]
WWW: www.patton.com
Document Number: 09407U1-001, Rev. B
Part Number: 07MSIPxNANO-GS
Revised: June 13, 2007
Important
This is a Class A device and is intended for use in a light industrial environment. It is not intended nor approved for use in an industrial
or residential environment.
Start Installation
For Quick

Patton Electronics Company, Inc.
7622 Rickenbacker Drive
Gaithersburg, MD 20879 USA
Tel: [phone]
Fax: [phone]
Support: [phone]
Web: www.patton.com
E-mail: [email protected]
Trademark Statement
The term SIPxNano are trademarks of Patton Electronics Company. All other trade-
marks presented in this document are the property of their respective owners.
Copyright © 2007, Patton Electronics Company. All rights reserved.
The information in this document is subject to change without notice. Patton Elec-
tronics assumes no liability for errors that may appear in this document.
Important Information
To use virtual private network (VPN) and/or AES/DES/3DES encryption capabilities
with the SIPxNano, you may need to purchase additional licenses, hardware, software,
network connection, and/or service. Contact [email protected] or [phone]
for assistance.
Warranty Information
The software described in this document is furnished under a license and may be used
or copied only in accordance with the terms of such license. For information about the
license, go to www.patton.com .
Patton Electronics warrants all SIPxNano components to be free from defects, and
will—at our option—repair or replace the product should it fail within one year from
the first date of the shipment.
This warranty is limited to defects in workmanship or materials, and does not cover
customer damage, abuse or unauthorized modification. If the product fails to perform
as warranted, your sole recourse shall be repair or replacement as described above.
Under no condition shall Patton Electronics be liable for any damages incurred by the
use of this product. These damages include, but are not limited to, the following: lost
profits, lost savings and incidental or consequential damages arising from the use of or
inability to use this product. Patton Electronics specifically disclaims all other warran-
ties, expressed or implied, and the installation or use of this product shall be deemed
an acceptance of these terms by the user.

1
Summary Table of Contents
1General Introduction....................................................................................................................................... 6
2Setting Up the SIPxNano ................................................................................................................................9
3Users.............................................................................................................................................................. 14
4Devices .......................................................................................................................................................... 25
5Features ......................................................................................................................................................... 40
6System ........................................................................................................................................................... 56
7Diagnostics.................................................................................................................................................... 73
8Voicemail....................................................................................................................................................... 78
9Contacting Patton for assistance ................................................................................................................... 83
ASession Initiation Protocol (SIP) .................................................................................................................. 86
BFirewalls and NAT ........................................................................................................................................ 95
CConfiguration APIs .................................................................................................................................... 100
DCompliance information ............................................................................................................................ 111

1
Table of Contents
Summary Table of Contents ........................................................................................................................... 1
Table of Contents ........................................................................................................................................... 1
List of Figures ................................................................................................................................................. 1
List of Tables .................................................................................................................................................. 1
About this guide ............................................................................................................................................. 2
Audience................................................................................................................................................................. 2
Structure................................................................................................................................................................. 2
Precautions ............................................................................................................................................................. 3
Safety when working with electricity .................................................................................................................4
General observations .........................................................................................................................................4
Typographical conventions used in this document.................................................................................................. 5
General conventions .........................................................................................................................................5
1General Introduction....................................................................................................................................... 6
Welcome .................................................................................................................................................................7
Factory defaults .......................................................................................................................................................7
GUI Defaults ....................................................................................................................................................7
Hardware included ..................................................................................................................................................8
What you will need .................................................................................................................................................8
About the NanoServ................................................................................................................................................8
2Setting Up the SIPxNano ................................................................................................................................9
Introduction..........................................................................................................................................................10
Before you begin... ..........................................................................................................................................10
Configuring and Running the Reset Script............................................................................................................11
Accessing the system..............................................................................................................................................11
Configuration Overview........................................................................................................................................12
Users ...............................................................................................................................................................12
Devices ...........................................................................................................................................................12
Features ..........................................................................................................................................................13
System Settings ...............................................................................................................................................13
Diagnostics .....................................................................................................................................................13
Voicemail ........................................................................................................................................................13
3Users.............................................................................................................................................................. 14
Overview ...............................................................................................................................................................15
Users .....................................................................................................................................................................15
Adding Users ..................................................................................................................................................16
User IDs ....................................................................................................................................................17
Extensions .................................................................................................................................................18
Aliases .......................................................................................................................................................19
Permissions ...............................................................................................................................................20

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SIPxNano IP-PBX Getting Started Guide Table of Contents
Editing users ...................................................................................................................................................21
Filtering users ..................................................................................................................................................21
Deleting users .................................................................................................................................................21
More Actions ..................................................................................................................................................21
User Groups ..........................................................................................................................................................22
Adding User Groups .......................................................................................................................................23
Adding Users to a User Group ........................................................................................................................23
Editing User Groups .......................................................................................................................................23
Deleting User Groups .....................................................................................................................................23
Moving User Groups ......................................................................................................................................23
Extension Pool ......................................................................................................................................................24
4Devices .......................................................................................................................................................... 25
Overview ...............................................................................................................................................................26
Phones...................................................................................................................................................................26
Adding phones ................................................................................................................................................27
Editing phones ................................................................................................................................................28
Adding lines to an existing phone ..............................................................................................................28
Filtering phones ..............................................................................................................................................30
Deleting phones ..............................................................................................................................................30
Restarting phones ............................................................................................................................................30
Phone Groups .......................................................................................................................................................31
Adding Phone Groups ....................................................................................................................................32
Editing Phone Groups ....................................................................................................................................33
Deleting Phone Groups ..................................................................................................................................34
Moving Phone Groups ....................................................................................................................................34
Gateways ...............................................................................................................................................................35
Adding gateways .............................................................................................................................................35
Editing gateways .............................................................................................................................................36
Deleting gateways ...........................................................................................................................................37
Files.......................................................................................................................................................................38
Adding files .....................................................................................................................................................38
Editing files .....................................................................................................................................................38
Deleting files ...................................................................................................................................................39
Device Profiles.......................................................................................................................................................39
5Features ......................................................................................................................................................... 40
Overview ...............................................................................................................................................................41
Auto Attendants ....................................................................................................................................................41
Adding auto attendants ...................................................................................................................................42
Editing auto attendants ...................................................................................................................................44
Deleting auto attendants .................................................................................................................................44
Adding auto attendants to Dial Plans ..............................................................................................................44
Setting the Special Auto Attendant .................................................................................................................47
Intercom................................................................................................................................................................48

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SIPxNano IP-PBX Getting Started Guide Table of Contents
Configuring intercom .....................................................................................................................................48
Using intercom ...............................................................................................................................................48
Hunt Groups.........................................................................................................................................................49
Adding hunt groups ........................................................................................................................................49
Editing hunt groups ........................................................................................................................................50
Deleting hunt groups ......................................................................................................................................50
Call Park ...............................................................................................................................................................51
Adding Call Park Extensions ...........................................................................................................................51
Editing Call Park Extensions ...........................................................................................................................52
Using Call Park Extensions .............................................................................................................................53
Deleting Call Park Extensions .........................................................................................................................53
Recording .WAV Files (Windows OS) ............................................................................................................53
Music on Hold......................................................................................................................................................55
6System ........................................................................................................................................................... 56
Overview ...............................................................................................................................................................57
Dial Plans..............................................................................................................................................................57
Adding dial rules .............................................................................................................................................58
Editing and deleting dial rules .........................................................................................................................58
Activating dial rules .........................................................................................................................................59
Setting up emergency routing .........................................................................................................................59
Permissions............................................................................................................................................................60
Adding permissions .........................................................................................................................................60
General..................................................................................................................................................................61
SIP Parameters ................................................................................................................................................61
Voice Mail ......................................................................................................................................................62
Call Pickup .....................................................................................................................................................63
Presence Server ................................................................................................................................................64
Logging ...........................................................................................................................................................65
Call Detail Records (CDRs) ............................................................................................................................66
Import...................................................................................................................................................................67
Importing CSV files ........................................................................................................................................67
LDAP....................................................................................................................................................................68
Configuring the LDAP server .........................................................................................................................68
Import LDAP .................................................................................................................................................69
Backup ..................................................................................................................................................................70
Performing a backup .......................................................................................................................................70
Scheduling backups .........................................................................................................................................71
Restoring the system .......................................................................................................................................71
Domain.................................................................................................................................................................72
Managing domain ...........................................................................................................................................72
Domain aliases ................................................................................................................................................72
7Diagnostics.................................................................................................................................................... 73
Overview ...............................................................................................................................................................74

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SIPxNano IP-PBX Getting Started Guide Table of Contents
Registrations..........................................................................................................................................................74
Viewing registrations .......................................................................................................................................74
Job Status ..............................................................................................................................................................75
Viewing the job status log ...............................................................................................................................75
Clearing the job status log ...............................................................................................................................75
Services..................................................................................................................................................................76
Snapshot................................................................................................................................................................77
8Voicemail....................................................................................................................................................... 78
Overview ...............................................................................................................................................................79
Accessing the Voicemail webpage ..........................................................................................................................79
Managing Voicemail Messages ..............................................................................................................................79
Listening to messages ......................................................................................................................................80
Moving messages ............................................................................................................................................80
Deleting messages ...........................................................................................................................................80
Editing messages .............................................................................................................................................80
Editing Voicemail Preferences ...............................................................................................................................81
Manage Folders ...............................................................................................................................................81
To add a folder ..........................................................................................................................................81
To delete or edit a folder ...........................................................................................................................81
Manage Greetings ...........................................................................................................................................81
To play a greeting ......................................................................................................................................81
To make a greeting active ..........................................................................................................................81
To record a greeting ..................................................................................................................................81
Manage Distributions .....................................................................................................................................82
To add a distribution list ...........................................................................................................................82
Manage Notifications ......................................................................................................................................82
9Contacting Patton for assistance ................................................................................................................... 83
Introduction..........................................................................................................................................................84
Contact information..............................................................................................................................................84
Patton support headquarters in the USA .........................................................................................................84
Alternate Patton support for Europe, Middle East, and Africa (EMEA) ..........................................................84
Warranty Service and Returned Merchandise Authorizations (RMAs)...................................................................84
Warranty coverage ..........................................................................................................................................84
Out-of-warranty service .............................................................................................................................85
Returns for credit ......................................................................................................................................85
Return for credit policy .............................................................................................................................85
RMA numbers ................................................................................................................................................85
Shipping instructions ................................................................................................................................85
ASession Initiation Protocol (SIP) .................................................................................................................. 86
Overview ...............................................................................................................................................................87
SIP Messages .........................................................................................................................................................87
Methods ..........................................................................................................................................................88
Response Codes ..............................................................................................................................................89

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SIPxNano IP-PBX Getting Started Guide Table of Contents
Message Headers .............................................................................................................................................90
Sample SIP Message ........................................................................................................................................90
Message Flow Examples ..................................................................................................................................90
Call setup ..................................................................................................................................................91
Call teardown ............................................................................................................................................91
Successful blind transfer ............................................................................................................................91
Successful consultative transfer ..................................................................................................................92
SIP URLs ........................................................................................................................................................92
SIP Transactions....................................................................................................................................................93
SIP Sessions...........................................................................................................................................................93
SIP Calls................................................................................................................................................................93
Caller ID ...................................................................................................................................................93
System Components..............................................................................................................................................94
BFirewalls and NAT ........................................................................................................................................ 95
Working with Firewalls and NAT .........................................................................................................................96
Configure the firewall............................................................................................................................................96
Recording the external IP address ....................................................................................................................96
Opening VoIP ports .......................................................................................................................................96
Configure a Phone.................................................................................................................................................97
Identifying the external IP address ..................................................................................................................97
PHONESET_EXTERNAL_IP_ADDRESS .............................................................................................97
Setting the SIP port ...................................................................................................................................97
Setting the RTP/RTCP ports ....................................................................................................................97
Work with a Firewall with NAT............................................................................................................................98
Work with a Proxy Firewall...................................................................................................................................99
Configuring phones for a SIP firewall proxy ....................................................................................................99
Using HTTP proxy settings ............................................................................................................................99
CConfiguration APIs .................................................................................................................................... 100
SIPxNano Configuration APIs ............................................................................................................................101
Install the APIs ....................................................................................................................................................101
Core classes and operations..................................................................................................................................102
Add User .......................................................................................................................................................102
Edit User ......................................................................................................................................................103
Delete User ...................................................................................................................................................104
Add Device ...................................................................................................................................................104
Edit Device ...................................................................................................................................................106
Delete Device ................................................................................................................................................107
Assign Device to a User .................................................................................................................................107
Unassign Device from a User .......................................................................................................................108
Resync data sets .............................................................................................................................................108
Send all profiles .............................................................................................................................................108
Send all profiles to a specified user ................................................................................................................109
Preparing source data...........................................................................................................................................109

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SIPxNano IP-PBX Getting Started Guide Table of Contents
Sample code ........................................................................................................................................................110
DCompliance information ............................................................................................................................ 111
Compliance .........................................................................................................................................................112
EMC .............................................................................................................................................................112
Safety ............................................................................................................................................................112
Radio and TV interference ..................................................................................................................................112
CE Declaration of Conformity ............................................................................................................................112
Authorized European Representative ...................................................................................................................112

1
List of Figures
1 Rear panel of the SIPxNano (Model 6075 shown) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2 SIPxNano homepage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4 Adding a new user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
5 User Groups main screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
6 Configuring the extension pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
7 Phones main screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
8 Adding a new phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
9 List of phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
10 Adding a line to a phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
11 Phone lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
12 Phone Groups main screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
13 Adding a phone group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
14 Phone model groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
15 Editing a phone group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
16 Adding a gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
17 Caller ID Details for SIP Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
18 Adding a device file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
19 Sending profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
20 Adding an auto attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
21 Adding a dialing rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
22 Editing the auto attendant dialing rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
23 Setting up the holiday attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
24 Activating dial plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
25 Setting up the special auto attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
26 Configuring the intercom feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
27 Adding a hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
28 Adding a call park extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
29 Windows Sound Recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
30 Properties for sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
31 Sound Selection properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
32 Configuring Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
33 Add dialing rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
34 Emergency dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
35 Adding a permission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
36 SIP Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
37 Voicemail settings in the General menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
38 Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
39 Presence server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
40 Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
41 Call Detail Records (CDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
42 Importing CSV files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
43 LDAP Server link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
44 Import LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
45 Backing up system files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
46 Successful backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
47 Managing the domain name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

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SIPxNano IP-PBX Getting Started Guide
48 Adding a domain alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
49 Registrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
50 Job Status log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
51 SIPxNano Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
52 Snapshot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
53 Successful snapshot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
54 Voicemail inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
55 Sample SIP Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
56 Call setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
57 Call teardown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
58 Successful blind transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
59 Successful consultative transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

1
List of Tables
1 General conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2 User IDS and SIP URLs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3 Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4 Outbound Authorization Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
5 Default Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
6 LDAP Mapping Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
7 SIP Methods and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
8 Supported Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
9 Response codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
10 Message Headers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
11 SIP System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
12 Parameter settings for certain phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
13 Core Operations: Add User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
14 Core Operations: Edit User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
15 Core Operations: Delete User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
16 Core Operations: Add Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
17 Core Operations: Edit Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
18 Core Operations: Delete Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
19 Core Operations: Assign Device to a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
20 Core Operations: Unassign Device from a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
21 Core Operations: Send all profiles to a specified user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

2
About this guide
This guide describes the SIPxNano hardware, installation and basic configuration.
Audience
This guide is intended for the following users:
•Operators
•System administrators
•Network engineers
Structure
This guide contains the following chapters and appendices:
•Chapter 1, “General Introduction” on page 6 provides information about hardware and factory defaults.
•Chapter 2, “Setting Up the SIPxNano” on page 9 contains information on setting up the SIPxNano.
•Chapter 3, “Users” on page 14 explains how to set up users and user groups.
•Chapter 4, “Devices” on page 25 provides information on setting up devices.
•Chapter 5, “Features” on page 40 contains an overview of setting up and configuring features.
•Chapter 6, “System” on page 56 contains information about system settings.
•Chapter 7, “Diagnostics” on page 73 explains diagnostic functions.
•Chapter 8, “Voicemail” on page 78 provides information about using voicemail.
•Chapter 9, “Contacting Patton for assistance” on page 83 contains information on how to contact Patton
for assistance with the SIPxNano.
•Appendix A, “Session Initiation Protocol (SIP)” on page 86 contains an overview of SIP.
•Appendix B, “Firewalls and NAT” on page 95 provides information on firewalls and NAT.
•Appendix C, “Configuration APIs” on page 100 describes Configuration APIs.
For best results, read the contents of this guide before you install the server.

3
SIPxNano IP-PBX Getting Started Guide
Precautions
Notes, cautions, and warnings, which have the following meanings, are used throughout this guide to help you
become aware of potential problems. Warnings are intended to prevent safety hazards that could result in per-
sonal injury. Cautions are intended to prevent situations that could result in property damage or
impaired functioning.
Note
A note presents additional information or interesting sidelights.
The alert symbol and IMPORTANT heading calls attention to
important information.
The alert symbol and CAUTION heading indicate a potential haz-
ard. Strictly follow the instructions to avoid property damage.
The shock hazard symbol and CAUTION heading indicate a
potential electric shock hazard. Strictly follow the instructions to
avoid property damage caused by electric shock.
The alert symbol and WARNING heading indicate a potential safety hazard.
Strictly follow the warning instructions to avoid personal injury.
The shock hazard symbol and WARNING heading indicate a potential electric
shock hazard. Strictly follow the warning instructions to avoid injury caused
by electric shock.
IMPORTANT
CAUTION
CAUTION
WARNING
WARNING

4
SIPxNano IP-PBX Getting Started Guide
Safety when working with electricity
General observations
•Clean the case with a soft slightly moist anti-static cloth
•Place the unit upright in the stand (included) to ensure free air circulation
•Avoid exposing the unit to direct sunlight and other heat sources
•Protect the unit from moisture, vapors, and corrosive liquids
This device contains no user serviceable parts. The equipment shall be
returned to Patton Electronics for repairs, or repaired by qualified
service personnel.
The external power adapter shall be a listed Limited Power Source. Ensure
that the power cable used meets all applicable standards for the country in
which it is to be installed, and that it is connected to a wall outlet which has
earth ground. The mains outlet that is utilized to power the devise shall be
within 10 feet (3 meters) of the device, shall be easily accessible, and pro-
tected by a circuit breaker.
Hazardous network voltages are present in WAN ports regardless of whether
power to the SIPxNano is ON or OFF. To avoid electric shock, use caution
when near WAN ports. When detaching cables, detach the end away from the
SIPxNano first.
Do not work on the system or connect or disconnect cables during periods of
lightning activity.
In accordance with the requirements of council directive 2002/
96/EC on Waste of Electrical and Electronic Equipment (WEEE),
ensure that at end-of-life you separate this product from other
waste and scrap and deliver to the WEEE collection system in
your country for recycling.
WARNING
WARNING
WARNING
WARNING

5
SIPxNano IP-PBX Getting Started Guide
Typographical conventions used in this document
This section describes the typographical conventions and terms used in this guide.
General conventions
The procedures described in this manual use the following text conventions:
Table 1. General conventions
Convention Meaning
Garamond blue type
Indicates a cross-reference hyperlink that points to a figure, graphic, table, or sec-
tion heading. Clicking on the hyperlink jumps you to the reference. When you
have finished reviewing the reference, click on the Go to Previous View
button in the Adobe® Acrobat® Reader toolbar to return to your starting point.
Futura bold type Commands and keywords are in boldface font.
Futura bold-italic type Parts of commands, which are related to elements already named by the user, are
in boldface italic font.
Italicized Futura type Variables for which you supply values are in italic font
Futura type Indicates the names of fields or windows.
Garamond bold type Indicates the names of command buttons that execute an action.
< > Angle brackets indicate function and keyboard keys, such as <SHIFT>, <CTRL>,
<C>, and so on.
[ ] Elements in square brackets are optional.
{a | b | c} Alternative but required keywords are grouped in braces ({ }) and are separated
by vertical bars ( | )
screen
Terminal sessions and information the system displays are in
screen font
.
node The leading IP address or nodename of a SIPxNano is substituted with node in
boldface italic font.
SN The leading SN on a command line represents the nodename of the SIPxNano
# An hash sign at the beginning of a line indicates a comment line.

6
Chapter 1 General Introduction
Chapter contents
Welcome .................................................................................................................................................................7
Factory defaults .......................................................................................................................................................7
GUI Defaults ....................................................................................................................................................7
Hardware included ..................................................................................................................................................8
What you will need .................................................................................................................................................8
About the NanoServ................................................................................................................................................8

Welcome 7
SIPxNano IP-PBX Getting Started Guide 1 • General Introduction
Welcome
Welcome to the SIPxNano! This guide provides conceptual information on the Patton SIPxNano IP voice sys-
tem, which runs on the CentOS operating system.
This chapter includes:
•“Factory defaults” on page 7
•“Hardware included” on page 8
•“What you will need” on page 8
Factory defaults
When you first access the SIPxNano, the following defaults are activated. You have the option to change these
defaults when the system first boots.
• Hostname: sipx.patton.com
• IP: 192.168.200.200
• Netmask: 255.255.255.0
Note
Make sure to set the netmask to the same subnet as the PC you will
be accessing the SIPxNano webpage interface with.
• Gateway: 192.168.200.1
•Nameserver: 0.0.0.0
•Sipx Login: root
•Admin Password: superuser
•Admin Email: [email protected]
•Time Zone: U.S. Eastern
•SIP Domain Name: patton.local
Note If you want to change the factory defaults, you will need to run the
reset script. For more information, refer to “Configuring and Run-
ning the Reset Script” on page 11.
GUI Defaults
•User ID: superadmin
•PIN: patton

Hardware included 8
SIPxNano IP-PBX Getting Started Guide 1 • General Introduction
Hardware included
The following items are included with your SIPxNano:
•NanoServ system computer
•Power adapter
•Stand for the NanoServ
•Documentation CD
•Quick Start guide
What you will need
Note The following items are NOT included, but you will still need them
to use the SIPxNano.
You will need the following items to use the SIPxNano:
•Monitor
•Keyboard
•Mouse
•Separate PC
•Ethernet cable
About the NanoServ
The NanoServ™ is a unique tiny embedded system for a wide range of applications, from industrial to office
to home.The system offers multi-server features to function as firewall, mail-server, print server, and many
other single task applications. It is suitable for a space-conscious environment, with dimensions of
17x124x38mm (Ultra-Thin System) (or 58mm - Thin System), equivalent to 4.32”x3.15”x0.96” (Ultra-Thin
System) (or 1.47” - Thin System).
For more information about the NanoServ hardware, see the NanoServ User Guide, which is available at
http://www.patton.com.

9
Chapter 2 Setting Up the SIPxNano
Chapter contents
Introduction..........................................................................................................................................................10
Before you begin... ..........................................................................................................................................10
Configuring and Running the Reset Script............................................................................................................11
Accessing the system..............................................................................................................................................11
Configuration Overview........................................................................................................................................12
Users ...............................................................................................................................................................12
Devices ...........................................................................................................................................................12
Features ..........................................................................................................................................................13
System Settings ...............................................................................................................................................13
Diagnostics .....................................................................................................................................................13
Voicemail ........................................................................................................................................................13