PCCW HKT Polycom IP6000 User manual

Enterprise Centrex –Polycom IP6000 quick reference
Updated: Jun 2017
Features
Instructions
Dialing out
+ (Phone no.) + [ # ]
Note: Need to dial [ 9 ] before the phone no.
Intercom dialing
+ (Extension no.)
Intercom dialing (using
"busy lamp")
Not support this feature
Last number redial
Speed dialing
To dial: + [ * ] + [ * ] + ([0][0] –[9][9]) + [ # ]
*
Customer needs to define speed dial in user portal first
Volume adjustment
Ringtone: to decrease or increase
Volume : In speaking + to decrease or to increase
Holding call
To hold: (Call connected) + [Hold]
To retrieve: (Call held) + [Resume]
All call forwarding
To set: [*] [0] [5] + (Phone/Extension no.) + [Dial]
To cancel: [#] [0] [5] + [Dial]
Busy call
forwarding
To set: [*] [2] [5] + (Phone/Extension no.) + [Dial]
To cancel: [#] [2] [5] + [Dial]

No answer call
forwarding
To set: [*] [3] [5] + (Phone/Extension no.) + [Dial]
To cancel: [#] [3] [5] + [Dial]
Call transfer - Blind
transfer
(Call connected) + [More] + [Transfer] + (Extension no.) + [Transfer]
Call transfer -
Consultation transfer
(Call connected) + [More] + [Transfer] + (Extension no.) + [ # ] +
Wait for answer + [More] + [Transfer] + Hang up
Conferencing call
(Call connected) + [More] +[Confrnc] + (Phone no.) + [ # ] + third party answer + [More]
[Confrnc]
Call park and retrieve
Call park:
(Call connected ) + [Hold] + [ * ] [ 8 ] [ 4 ] + [ Dial ] + Dial [ # ] to park + Hang up
Call retrieve:
+ [ # ] [ 8 ] [ 4 ] + Dial [ # ] to retrieve
Group pick-up
+ [ * ] [ 1 ] [ 1 ] + [ # ]
Call pick-up
By feature access code, applicable to ALL extensions:
+ [ * ] [ 2 ] [ 1 ] + (Ringing extension no.) + [ # ]
Paging
[ * ] [ 7 ] [ 7 ] + (Paging group no.) + [ Dial ] + Announce
Directory
[[More] + [More] + [Dir] + Choose [1.Contact Directory…]
Missed Calls
[More] + [More] + [Dir] + Choose [2.Call Lists…] + [Select] + [1.Missed Calls…] + [Select]
Call List
[More] + [More] + [Dir] + Choose [2.Call Lists…] + [Select] + [1.Missed Calls…/2.
Received Calls…/3. Placed Calls…] + [Select]
Listen to voicemail
+ [*] [9] [0] + [Send]
Listen to voicemail
(outside office)
From other phone: (Dial 2562 0111) + (Your phone no.) + [ # ] + (Your voicemail
password) + [ # ]

IDD & chargeable call
password
To lock: [ * ] [ 0 ] [ 4 ] + [Dial] + (System will prompt to enter password) + (Password) +
[ # ]
To unlock: [ # ] [ 0 ] [ 4 ] + [Dial] + (System will prompt to enter password) + (Password) +
[ # ]
Menu
To view information menu:
* Sound Station plan phone set model: Polycom IP6000
Service hotline number: 1833 133
Enterprise Centrexhelp link: http://www.pccwone.com/eng/ec_help.html
Voice mail box ad email reminder: customer is recommended to clean up voice mail box and email
regularly.