Yealink T41P Skype User manual

Copyright
Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD
Copyright © 2017 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or mechanical,
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its consent to downloading and printing copies of the content provided in this file only for private use
and not for redistribution. No parts of this publication may be subject to alteration, modification or
commercial use. Yealink(Xiamen) Network Technology CO., LTD. will not be liable for any damages arising
from use of an illegally modified or altered publication.
Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO
CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS
GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink(Xiamen) Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in
connection with the furnishing, performance, or use of this guide.
Declaration of Conformity
Hereby, Yealink(Xiamen) Network Technology CO., LTD. declares that this phone is in conformity with the
essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the Skype for Business phone.
Statements of compliance can be obtained by contacting [e-mail].
CE Mark Warning
This device is marked with the CE mark in compliance with EC Directives 2014/30/EU and 2014/35/EU.
Part 15 FCC Rules
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003 Rules.
Class B Digital Device or Peripheral
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of
hazardous substances in electrical and electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose
of WEEE as unsorted municipal waste and have to collect such WEEE separately.
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We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and
comments to [e-mail].

GNU GPL INFORMATION
Yealink firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software
under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be
downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
About This Guide
Yealink T41P phone with Skype for Business firmware enables a new era in unified
communications. It is designed to work with Skype for Business Server. Connecting a Yealink
T41P Skype for Business phone to Skype for Business Server allows you to place regular and
Voice over Internet Protocol (VoIP) calls, answer calls, forward calls, conduct a Skype for
Business conference call, and dial from your Skype for Business contacts list through integration
with Microsoft’s Active Directory.
This guide provides everything you need to quickly use your new phone. First, verify with your
system administrator that the network is prepared for configuring your Yealink T41P Skype for
Business phone, and your network is correctly configured. Also be sure to read the Packaging
Contents and Regulatory Notices sections in this guide before you set up and use the Yealink
T41P Skype for Business phone.
In This Guide
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Common Area Phone
Chapter 6 Better Together over Ethernet
Chapter 7 Troubleshooting
Summary of Changes
This section describes the changes to this guide for each release and guide version.
Changes for Release 8, Guide Version 8.60
The following sections are new for this edition:
Connecting to the Network on page 16
Disabling BToE on Your Phone on page 155
Exiting BToE on Your Computer on page 156
Uninstalling the Yealink BToE Connector on page 156

User Guide for the T41P Skype for Business Phone
vi
Major updates have occurred to the following section:
Phone Installation on page 13
Better Together over Ethernet on page 141
Changes for Release 8, Guide Version 8.50
The following sections are new for this edition:
Remembering Password on page 40
Private Line Ring Tones on page 112
Hotline on page 71
Shared Line Appearance for Skype for Business on page 101
Join Calls into a Conference on page 116
Major updates have occurred to the following sections:
Signing into Skype for Business on page 17
Entering Data and Editing Fields on page 26
Phone Lock on page 37
Viewing Skype for Business Favorites on page 45
Working with Schedule Reminders on page 88
Joining Skype Conferences from the Calendar on page 89
Emergency Call on page 67
Better Together over Ethernet on page 141
Troubleshooting Solutions on page 157

Table of Contents
vii
Table of Contents
About This Guide ...........................................................................v
In This Guide..............................................................................................................................................................v
Summary of Changes.............................................................................................................................................v
Changes for Release 8, Guide Version 8.60...............................................................................................v
Changes for Release 8, Guide Version 8.50..............................................................................................vi
Table of Contents.........................................................................vii
Overview .........................................................................................1
Hardware Component Instructions ..................................................................................................................1
Icon Instructions.......................................................................................................................................................3
LED Instructions........................................................................................................................................................4
User Interfaces ..........................................................................................................................................................5
Phone User Interface..........................................................................................................................................6
Web User Interface..............................................................................................................................................7
Documentations.......................................................................................................................................................9
Getting Started.............................................................................11
Packaging Contents............................................................................................................................................. 11
Optional Accessories....................................................................................................................................... 12
Phone Installation................................................................................................................................................. 13
Attaching the Stand or the Optional Wall Mount Bracket ...............................................................14
Connecting the Handset and Optional Headset.................................................................................. 15
Connecting the Power ....................................................................................................................................15
Connecting to the Network.......................................................................................................................... 16
Phone Initialization............................................................................................................................................... 16
Signing into Skype for Business......................................................................................................................17
User Sign-in.........................................................................................................................................................17
PIN Authentication...........................................................................................................................................19
Web Sign-in ........................................................................................................................................................ 20
Signing in via PC ............................................................................................................................................... 22
Signing Out of Skype for Business................................................................................................................. 22
Changing Presence Status................................................................................................................................. 23
Always Online..................................................................................................................................................... 24
Account Lock .......................................................................................................................................................... 25
Entering Data and Editing Fields..................................................................................................................... 26

User Guide for the T41P Skype for Business Phone
viii
Phone Status........................................................................................................................................................... 28
Basic Network Settings.......................................................................................................................................29
Idle Screen ............................................................................................................................................................... 31
Customizing Your Phone.............................................................33
General Settings....................................................................................................................................................33
Language..............................................................................................................................................................33
Time and Date.................................................................................................................................................... 34
Administrator Password................................................................................................................................. 36
Key as Send.........................................................................................................................................................36
Phone Lock.......................................................................................................................................................... 37
Remembering Password................................................................................................................................ 40
Audio Settings........................................................................................................................................................ 41
Volume.................................................................................................................................................................. 41
Ring Tones........................................................................................................................................................... 41
Contact Management .........................................................................................................................................42
Skype for Business Directory........................................................................................................................ 43
Local Directory................................................................................................................................................... 47
Placing Calls to Contacts................................................................................................................................57
Searching for Contacts ................................................................................................................................... 58
Call History Management.................................................................................................................................. 59
Headset Use............................................................................................................................................................ 61
Headset Mode Activation/Deactivation...................................................................................................61
Headset Prior...................................................................................................................................................... 61
Dual Headset...................................................................................................................................................... 62
E911............................................................................................................................................................................ 63
E911 Location Tip.............................................................................................................................................. 63
Location Notification....................................................................................................................................... 64
Adding the Location Information............................................................................................................... 66
Viewing the Location Information..............................................................................................................67
Emergency Call ..................................................................................................................................................67
Dial-now ...................................................................................................................................................................68
Live Dialpad............................................................................................................................................................. 70
Hotline....................................................................................................................................................................... 71
Privacy Mode.......................................................................................................................................................... 72
Modifying the Privacy Mode from the Phone....................................................................................... 72
Modifying the Privacy Mode from the Skype for Business Client................................................. 73
Basic Call Features........................................................................75
Placing Calls ............................................................................................................................................................ 76
Answering Calls......................................................................................................................................................77
Ending Calls............................................................................................................................................................. 78
Redialing Numbers............................................................................................................................................... 79

Table of Contents
ix
Auto Answer............................................................................................................................................................79
Call Waiting............................................................................................................................................................. 79
Call Mute.................................................................................................................................................................. 80
Call Hold/Resume................................................................................................................................................. 81
Calendar....................................................................................................................................................................82
Setting up a Skype Conference in Outlook............................................................................................ 82
Setting up an Appointment in Outlook................................................................................................... 83
Setting up a Meeting in Outlook................................................................................................................ 84
Setting up an Event in Outlook................................................................................................................... 84
Using the Calendar...........................................................................................................................................85
Call Forward ............................................................................................................................................................92
Static Forwarding.............................................................................................................................................. 92
Dynamic Forwarding ....................................................................................................................................... 99
Response Groups................................................................................................................................................100
Shared Line Appearance for Skype for Business ....................................................................................101
Answering SLA Calls.......................................................................................................................................102
Placing a SLA Call on Hold..........................................................................................................................102
Resuming Held SLA Calls.............................................................................................................................102
Boss-Admin Feature...........................................................................................................................................102
Assigning/Removing Delegates................................................................................................................103
Viewing the Bosses/Delegates ..................................................................................................................105
Using the Boss-Admin Feature..................................................................................................................106
Inbound Private Line..........................................................................................................................................111
Private Line Ring Tones................................................................................................................................112
Call Transfer ..........................................................................................................................................................112
Blind Transfer....................................................................................................................................................113
Consultative Transfer.....................................................................................................................................113
Group Call Pickup ...............................................................................................................................................113
Skype for Business Conference .....................................................................................................................114
Initiating a Skype for Business Conference Call..................................................................................114
Viewing the Dial-in Number and Conference ID ...............................................................................120
Viewing the Conference Participants......................................................................................................120
Managing the Conference Participants .................................................................................................121
Call Park..................................................................................................................................................................126
Voice Mail ..............................................................................................................................................................128
Leaving the Voice Mail .................................................................................................................................128
Managing the Voice Mail ............................................................................................................................128
Multicast Paging..................................................................................................................................................131
Sending RTP Stream......................................................................................................................................132
Receiving RTP Stream...................................................................................................................................133
Using Multicast Paging.................................................................................................................................135
Branch Office Resiliency...................................................................................................................................135
Common Area Phone.................................................................137

User Guide for the T41P Skype for Business Phone
x
Signing into a Common Area Phone ..........................................................................................................137
Using a Common Area Phone .......................................................................................................................137
Switching to a Skype for Business Account..............................................................................................138
Signing Out of a Common Area Phone .....................................................................................................139
Better Together over Ethernet..................................................141
Getting Started with Better Together over Ethernet.............................................................................141
Installing the Yealink Better Together over Ethernet Connector.....................................................141
Enabling Better Together over Ethernet....................................................................................................147
Paired Status.....................................................................................................................................................147
Pairing Your Phone with Your Computer..............................................................................................148
Signing in via PC .............................................................................................................................................151
Setting Your Phone as Your Primary Audio Device...........................................................................153
Using Better Together over Ethernet..........................................................................................................153
Placing BToE Calls...........................................................................................................................................153
Answering BToE Calls....................................................................................................................................154
Pausing BToE Calls .........................................................................................................................................154
Resuming BToE Calls.....................................................................................................................................154
Moving Call Audio between Your Phone and Computer: ..............................................................154
Using BToE to Lock and Unlock Your Phone.......................................................................................155
Disabling BToE on Your Phone......................................................................................................................155
Exiting BToE on Your Computer....................................................................................................................156
Uninstalling the Yealink BToE Connector..................................................................................................156
Troubleshooting.........................................................................157
Troubleshooting Solutions..............................................................................................................................157
Regulatory Notices ....................................................................171
Service Agreements ...........................................................................................................................................171
Limitations of Liability.......................................................................................................................................171
Safety Instructions..............................................................................................................................................171
Appendix A - Time Zones..........................................................173
Index ...........................................................................................175