PCWI DC15 Service manual

High Voltage
C15 & DC30
POROSITY (HOLIDAY) DETECTORS
D
CE Marked PCWI Compact Detectors comply with the requirements
of EMC Directives 89/336/EEC EMC and its amending directives.
®
PRECISION INSTRUMENTATION
Operator’s Handbook
for
Compact
www. .com [e-mail]1.800.561.8187

Postal:
Offi e:
c
Phone: [phone]
PO Box 900
HUNTER REGION MC
NSW 2310
Fax: [phone]
Web:
Email:
www.pcwi.com.au
@
sales pcwi.com.au
Intl: [phone]
13 Alhambra Avenue
CARDIFF NSW 2285
Newcastle - Australia
CONTENTS
1.0 Safety Precautions ....................................................................2
2.0 Operation ................................................................................3
3.0 Specifications...........................................................................4
4.0 Control Panel Layout .................................................................5
5.0 Voltage Recommendations .....................................................6-7
6.0 Troubleshooting ....................................................................8-9
7.0 Optional Accessories ..........................................................10-11
8.0 Warranty ...............................................................................12
9.0 Service ..............................................................inside back page
CERTIFICATE OF CALIBRATION
Model : Compact Detector
Manufacturer: PCWI Technology Pty Ltd
Serial No:. ………………..
Tolerance:. ±5%
Conformance: This detector has been tested at a series of voltages from
0 to 60,000 Volts against a PCWI Certified Meter and High
Voltage Probe, Report Number 213823 / Pulse Crest Meter
using AS2886-1986 as a guide and complies with PCWI
Standards of Manufacture.
PCWI’s Laboratory has also been assessed to ISO/IEC
17025 ‘general requirements for the competence of
testing and calibration laboratories’. All calibrations are
traceable to National and International Standards.
Note: It is recommended that the unit be periodically checked
prior to use with a Certified PCWI Crestmeter.
SIGNED: ___________________
Laboratory Technician
Quality
Endorsed
Company
ISO9002
Lic 13066
Quality System
1
www. .com [e-mail]1.800.561.8187

WARNING
This Equipment generates a high voltage and should be used
with care. Please consult these operating instructions before
use.
INTRODUCTION
Thank you for choosing the PCWI Compact for pre-installation and
postinstallationcorrosiondetection.
PCWI have designed this instrument with care, to provide ongoing
corrosion detection efficiency under a wide variety of coating
applicationconditionsandtoascertainPorosityforthemanyprotective
coatingscurrentlyin use. Underreasonablecareinoperation, theunit
willprovidemanyyearsoftroublefreedetection.
To support the unit, PCWI maintain a comprehensive range of
Electrodes (probes) - extending the versatility of the Compact from
largetosmallandfromaccessibletoinaccessiblesurfaces.
PCWI, in a continuing desire to achieve the maximum in corrosion
detection competence, welcomes user enquiries and
recommendations.
Yourssincerely
PaulVanGaal
CONTENTS
1.0 Safety Precautions
2.0 Operation
3.0 Specifications
4.0 Control Panel Layout
5.0 Voltage Recommendations
6.0 Troubleshooting ................................................
7.0 Optional Accessories
8.0 Warranty ................................................
9.0 Service
CERTIFICATE OF CALIBRATION
Model : Compact Detector
Manufacturer: PCWI Technology Pty Ltd
Serial No:. ………………..
Tolerance:. ±5%
Conformance: 0 to 60,000 Volt
Volt
using
Standards of Manufacture.
PCWI’
17025 ‘general requirement
testing and calibration laboratories’.
traceable to National and International St
Note: prior to use with a Certified PCWI Crestmeter
SIGNED: ___________________
Laboratory Technician
1
www. .com [e-mail]1.800.561.8187

1.0 SAFETY PRECAUTIONS:
All hand-held high voltage test equipment should be operated
byresponsible,trainedandauthorisedpersonnel.
The unit must be earthed to both the item under test and to
ground.
CAUTION
The Detector output can be up to 35,000 volts. Should the
operatoraccidentallymakecontactwiththetestelectrode,they
may experience a mild shock or zap, and in order to avoid this
possibility,thewearingofrubberglovesisrecommended.
Furthermore, the operator should enjoy good health and not
suffer from a cardiac condition. If the operator has a
pacemaker,thentheyshouldnotusethisequipment.
Thisequipmentshouldonlybe used for the purposeforwhichit
was designed, ie: checking the porosity, or electrical
breakdown,ofdielectricorinsulatingmaterials.
It is also recommended that testing should be carried out well
clear of personnel not involved in the testing procedure, or in
such a position whereby the surprise of receiving an electric
shock could cause a related accident, if for example, tests
being carried out close to moving or rotating machinery, or in
such an unstable position that the operator could fall and injure
themselves.
It is recommended that the operator should have an assistant,
toensurethatunauthorisedpersonnelarekeptwellclearofthe
testing area, and generally assist when necessary with the
testingprocedure. Itisalsorecommended thattheDetectornot
be operated within close proximity of sensitive electronic
apparatus,suchascomputerequipment.
DANGER
Donotusethetestequipmentinanycombustibleorflammable
atmosphere, as a test voltage can cause an arc or spark to be
generatedandanexplosioncouldresult.
Always consult the plant or safety officer before carrying out a
testprocedure.
When testing tank internals, be certain the tank does not
containsolventsremainingfromthepaintingprocedure.
ge
sshouldbecured, thickness tested, visuallyinspected
allic substrate of the item to be tested –
robe best
ach to the probe handle.
age control clockwise to the required test voltage.
.
al substrate. nnections).
. Turn alarm sensitivity
f.
ard.
anel of the unit. the unit.
age drops drastically.
A definite flaw should be made in the coating and
act with the surface, gaps in or
ages.
aminated coatings should not be tested until dry
ages).
3
2
www. .com [e-mail]1.800.561.8187

1.0 SAFETY PRECAUTIONS:
All hand-held high volt
ground.
CAUTION
operatoraccidentallymakecont
possibility
suffer from a cardiac condition.
pacemaker
breakdown,ofdielectricorinsulatingmaterials.
being carried out close to moving or rot
such an unst
themselves.
apparatus,suchascomputerequipment.
DANGER
atmosphere, as a test volt
generatedandanexplosioncouldresult.
Always consult the plant or safety of
testprocedure.
When testing tank internals, be cert
containsolventsremainingfromthep
Coating Thickness Range
Appliedcoatsshouldbecured,thicknesstested,visuallyinspected
and accepted – before high voltage porosity testing is carried out.
Coating thickness should be above 150µm; coatings below this
thicknessshouldbetestedwithawetspongeunit.
2.0 OPERATION
Connect the probe and earth leads to the unit. Connect the earth
clamp to the metallic substrate of the item to be tested –
substrate should be earthed to ground. Select the probe best
suited for the test and attach to the probe handle.
Fit the Fuse (if not already fitted).
Turn the unit on.
Check the batteries to ensure that they are charged.
Turn the voltage control clockwise to the required test voltage.
Note:Iftheneonisinplaceallowanadditional200v.
Place the probe near the metal substrate.
A spark should occur (if not re-check all leads and connections).
Place the probe on the surface to be tested.
Re-check the output – adjust if necessary. Turn alarm sensitivity
until the alarm is just off.
Place the probe on the coated surface and move at
approximately one metre per four seconds.
A fault is indicated by:
A spark at the probe – this can usually be seen and heard.
A light flashes on the front panel of the unit.
An audible sound – buzzer is mounted inside the unit.
Digital test voltage drops drastically.
The neon in the probe flashes.
Note:A definite flaw should be made in the coating and
located with the designated test voltage, therefore proving that
the unit is locating the type of fault you wish to find.
Probes must be kept in full contact with the surface, gaps in or
between the probe and the coating may result in flaws going
undetected.
Wire brushes, rubber and coil spring probes should all be kept in
goodcondition.
Probesotherthanfinewirebrushesmayrequirehighervoltages.
Wet and contaminated coatings should not be tested until dry
andclean(seealsotroubleshootingpages).
3
2
www. .com [e-mail]1.800.561.8187

13
8
10
9
11 12
13
8
10
9
11 12
7
FUSE
T
1.6A
250V
ector
ON
ALARM
Sensitivity
Voltage
OFF
Test
23
1
5
4
6
Batt
kV
F
Batt
kV
F
Earthing
Wheretheitemtobetestedisnotearthedtoground,agroundspike
mustbeattached.
The unit should always be switched off before removing and
repositioning the earth lead. After the earth is repositioned, the
probe should always be flashed on the substrate to prove a good
contacthasbeenmade.
Leads
Carboncored22kWHighVoltageleadsmustbeused.
Useofcoppercoredleadswillvoidwarranty.
3.0 SPECIFICATIONS
Weight: 2.2kg
Display: LCD 3¾ digits with battery indicator
Voltage 0 to: DC15:15kv DC30: 30kv
Resolution: 10v 10v
Short circuit: Test current less than 0.5mA
Power supply: 3Ah Slide-off
Recharge Time: 400mA for 10hrs.
Battery Test: When Porosity (Holiday) Detector is switched on, the
result is displayed on the LCD.
Dimensions: 260 x 160 x 70mm
Alarms: Audible – with sensitivity adjustment.
Visual – front panel light.
Neon in probe – 360° visibility
Probe lead: 2m carbon-cored high-voltage silicon-rubber.
Earth lead: 7m with a clamp fitted to one end.
Probes: 250mm Flat Brass Wire brush, trim length of 50mm
Carry Case: 130 x 355 x 465mm
Optional coils & brushes available: See accessories pages
STORAGE:
The Detector should be stored in a dry place. Leads should not be
woundtightly.Batteryshouldbefullycharged.
ack
OUT
Carbon Cored Lead “O” Rings
Screw Fitting
Neon
Lock Nut
End Cap
Neon Holder
Screw
Probe Handle Washer
Spring
5
4
www. .com [e-mail]1.800.561.8187

13
8
10
9
11 12
13
8
10
9
11 12
7
FUSE
T
1.6A
250V
High Voltage
Porosity Detector
ON
ALARM
Sensitivity
Voltage
OFF
Test
23
1
5
4
6
29.00
Batt
kV
EF
29.00
Batt
kV
EF
Earthing
mustbeattached.
The unit should always be switched of
repositioning the earth lead. Af
contacthasbeenmade.
Leads
Carboncored22kWHighVoltageleadsmust
Useofcoppercoredleadswillvoidwarranty.
3.0 SPECIFICATIONS
Weight: 2.2kg
Display: LCD 3¾ digits with battery indicator
Voltage 0 to: DC15:15kv DC30: 30kv
Resolution: 10v 10v
Short circuit: Test current less than 0.5mA
Power supply: 3Ah Slide-off
Recharge Time: 400mA for 10hrs.
Battery Test: result is displayed on the LCD.
Dimensions: 260 x 160 x 70mm
Alarms: Audible – with sensitivity adjustment.
Visual – front panel light.
Neon in probe – 360° visibility
Probe lead: 2m carbon-cored high-volt
Earth lead: 7m with a clamp fitted to one end.
Probes:
Carry Case: 130 x 355 x 465mm
Optional coils & brushes available: See accessories p
STORAGE:
woundtightly.Batteryshouldbefullycharged.
1 LCD display (including battery condition
indicator)
2 Voltage control (10 turn)
3 Visual alarm indicates when fault is found
4 On switch
5 Off/test switch
6 Sensitivity control for the alarm
7 Audible alarm when fault is found
8 High Voltage probe connector
9 Fuse (1.6A slow blow) 5 x 20mm
10 Earth connection point
11 Charge connector – allows operation while
charging is in progress
12 Slide-off power pack
13 Earphone jack
4.0 CONTROL PANEL LAYOUT
Probe Handle Diagram
Carbon Cored Lead “O” Rings
Screw Fitting
Neon
Lock Nut
End Cap
Neon Holder
Screw
Probe Handle Washer
Spring
5
4
www. .com [e-mail]1.800.561.8187

Table 3. kV Values from
NACE RP0274-98
mm kiloVolts
0.51 6
0.79 7
1.6 10
2.4 12
3.2 14
4.0 16
4.8 17
13 28
16 31
19 34
andards and should be
.
able should be taken as a GUIDE only. It is
andardbeused.
ALLOW AN ADDITIONAL 200 VOLTS IF THE NEON IN THE PROBE HANDLE IS IN USE.
The above minimum test voltages have been derived from
Australian Standard AS3894.1-2002; the whole of this Standard
should be used. The above voltages relate to the following: the
detector should have a direct earth connection to the substrate and
afinewirebrushelectrodemustbeconnectedtotheprobe.
V= minimumtestvoltageappliedinvolts
T= dryfilmthicknessofcuredcoatinginmicrons
F= a whole number factor which rates a coating’s
generictypeandresidualsolventcontent(Table1)
Table 1. Determination of the coating film factor (F)
from coating type and volume solids content.
Table 2. Determination of the minimum test
voltage (V) from dry film thickness (T)
and coating material factor (F).
Generic Type of Coating
Volume Solids %(V/V)
Volume Solids
%(V/V)
Factor (F)
Factor
(F)
Nominal dry film
thickness in microns Minimum Test Voltage (kV)
Chorinated rubber, Vinyl 15 to 39 4 F=1 F=2 F=3 F=4
Low Build Epoxy, some Tar Epoxy 40 to 59 3 150 3.00 1.50 1.00 0.75
High Build Epoxy, some Tar Epoxy 60 to 79 2 250 4.00 2.00 1.30 1.00
Polyester/Vinyl esters, Solventless
Epoxy, Fusion-bonded Epoxy 80 plus 1 400 5.00 2.50 1.60 1.25
600 6.10 3.00 2.00 1.50
800 7.00 3.50 2.30 *
1500 9.70 4.80 * *
2500 12.50 * * *
4000 15.80 * * *
Tables 1 and 2 below provide guidance for determination of
minimum voltage for high voltage porosity testing of the indicated
generic types of coating products, at the indicated dry film
thicknesseswhichmaycontainresidualsolvents.
5.0 VOLTAGE RECOMMENDATIONS
AS 3894.1-2002 recommends minimum voltages for
testing specified thickness of film of various Coating
Formula 1
7
6
www. .com [e-mail]1.800.561.8187

Table 3. kV Values from
NACE RP0274-98
mm kiloVolts
0.51 6
0.79 7
1.6 10
2.4 12
3.2 14
4.0 16
4.8 17
13 28
16 31
19 34
International Standards
NACE RP0274-04 derived table
Table 3 below is derived from NACE standards and should be
used as a guide only.
The above table should be taken as a GUIDE only. It is
recommendedthatthewholeofthisstandardbeused.
ALLOW AN ADDITIONAL 200 VOLTS IF THE NEON IN THE PROBE HANDLE IS IN USE.
The above minimum test volt
Australian Standard
should be used. The above volt
V= minimumtestvoltageappliedinvolts
T= dryfilmthicknessofcuredcoatinginmicrons
F= a whole number factor which rates a coating’s
generictypeandresidualsolventcontent(Table1)
Table 1. Determination of the coating film factor (F)
from coating type and volume solids content.
Table 2. Determination of th
voltage (V) from dry film t
and coating material
Generic Type of Coating
Volume Solids %(V/V)
Volume Solids
%(V/V)
Factor (F)
Factor
(F)
Nominal dry film
thickness in microns Minim
Chorinated rubber, Vinyl 15 to 39 4 F=1
Low Build Epoxy, some Tar Epoxy 40 to 59 3 150 3.00
High Build Epoxy, some Tar Epoxy 60 to 79 2 250 4.00
Polyester/Vinyl esters, Solventless
Epoxy, Fusion-bonded Epoxy 80 plus 1 400 5.00
600 6.10
800 7.00
1500 9.70
2500 12.50
4000 15.80
Tables 1 and 2 below provide guidance for de
minimum voltage for high volt
generic types of coating product
thicknesseswhichmaycontainresidualsolvents.
5.0 VOLTAGE RECOMMENDATIONS
Formula 1
7
6
www. .com [e-mail]1.800.561.8187

HV Lead
Neon
Holder
18
to
22kW
resistance
6.0 TROUBLESHOOTING
In order to ensure that your Compact Porosity Detector is operating to
specification, the Detector handle and lead should be checked prior to use.
Use the following procedure:
Unscrew the neon holder from the handle.
Using a multi-meter, complete the circuit and check the resistance at both the
handle Êand the high voltage plug Ë.
If resistance is outside the 18,000 to 22,000 ohm range, or is open circuit:
(a) Check Êand Ëfor either poor connection or damage;
(b) Check for break or damage to the HV lead Ì.
Replace/rectify connection and leads and then re-test.
Cause Solution
Flat battery
No Power - fuse not fitted
Recharge battery
Fit fuse
Voltage higher than display capacity Decrease voltage
Display drops to -1 when fault found Normal operation
Slightly conductive, damp or salty
surface
Coating may not be fully cured
Probe surface area too large
Wash and clean the surface
Allow coating to cure
Use a smaller probe, or increase
voltage
Poor Earthing Make positive earth connections
Slightly conductive, damp or salty
surface
Coating may not be fully cured
Probe moved too fast
Probe surface area too great
Wash and clean the surface
Allow coating to cure.
Move probe 1 metre every 4 seconds
Use smaller probe
Sensitivity adjusted at too low a
setting
Voltage set too low
Increase sensitivity
Increase voltage
Neon in handle damaged
Damaged leads
Poor connections
Flat Battery
Replace neon (or use a metal
conductor piece)
Repair or replace leads
Clean and reconnect
Recharge battery
Neon in handle can use up to 200
volts
Damaged HV lead
Poor Earth connection
Turn up voltage control to
compensate for neon
Replace lead
Check all connections
9
8
www. .com [e-mail]1.800.561.8187

HV Lead
Neon
Holder
18
to
22kW
resistance
6.0 TROUBLESHOOTING
In order to ensure that your Comp
specification, the Detector handle and lead sho
Use the following procedure:
Unscrew the neon holder from the handle.
Using a multi-meter, complete the circuit and check the resist
handle Êand the high voltage plug Ë.
If resistance is out
(a) Check Êand Ëfor either poor connection or damage;
(b) Check for break or damage to the HV lead Ì.
Replace/rectify connection and leads and then re-test.
Symptom Cause Solution
No Display Flat battery
No Power - fuse not fitted
Recharge battery
Fit fuse
Display shows -1 Voltage higher than display capacity Decrease voltage
Display erratically
shows -1 Display drops to -1 when fault found Normal operation
Display voltage
drops during test
Slightly conductive, damp or salty
surface
Coating may not be fully cured
Probe surface area too large
Wash and clean the surface
Allow coating to cure
Use a smaller probe, or increase
voltage
Blackening
Display Poor Earthing Make positive earth connections
Alarm sounds
continuously
during test
Slightly conductive, damp or salty
surface
Coating may not be fully cured
Probe moved too fast
Probe surface area too great
Wash and clean the surface
Allow coating to cure.
Move probe 1 metre every 4 seconds
Use smaller probe
No alarm on fault
Sensitivity adjusted at too low a
setting
Voltage set too low
Increase sensitivity
Increase voltage
No spark at
probe tip
Neon in handle damaged
Damaged leads
Poor connections
Flat Battery
Replace neon (or use a metal
conductor piece)
Repair or replace leads
Clean and reconnect
Recharge battery
Probe voltage
lower than display
voltage
Neon in handle can use up to 200
volts
Damaged HV lead
Poor Earth connection
Turn up voltage control to
compensate for neon
Replace lead
Check all connections
9
8
www. .com [e-mail]1.800.561.8187

7.0 OPTIONAL DETECTOR ACCESSORIES
CrestMeters&Certification.
50mm(2in)to600mm(24in)wideflatbrushes.
25mm (1in) to 500mm (20in) Spiral wound and Disc Internal
circularpipelinebrushes.
25mm(1in)to500mm(20in)Externalcircularpipelinebrushes.
connectors for flat or external
Fan Brushes
450mm covered probe extensions.
power packs.
with clamp.
and neons.
Coils complete with ball bearing
11
10
www. .com [e-mail]1.800.561.8187

CrestMeters&Certification.
50mm(2in)to600mm(24in)wideflatbrushes.
25mm (1in) to 500mm (20in) S
circularpipelinebrushes.
25mm(1in)to500mm(20in)
60mm, 125mm, 200mm, 450mm connectors for flat or external
pipelinebrushes.
Fan Brushes
450mm covered probe extensions.
Spare slip-out power packs.
7m Earth lead with clamp.
10m trailing Earth lead (1m plastic encased).
Spare neon light holders and neons.
50mm (2in) to 1210mm (48in) Coils complete with ball bearing
ends.
Coil Joiners.
11
10
www. .com [e-mail]1.800.561.8187

8.0 WARRANTY
Subject to the warranty conditions below this PCWI Instrument is warranted by
PCWI International Pty Ltd to be free from defects arising from faulty design,
material, or workmanship for a period of 12 months from the date of original
purchase by the end user or a maximum period of 15 months to authorised
distributor.
Probes and leads are warranted for 3 months. They are consumable items, and
subject to wear and deterioration during use. The life of these parts can be much
extended by keeping them in a dry clean condition, and storing them in suitable
protective containers. During use, avoid “scrubbing” the probe along the surface of
thework-piece.
WARRANTY CONDITIONS
During the warranty period listed above PCWI or it’s authorized service
representativewillmakegoodanydefectscoveredbythiswarranty.
PCWI or it’s authorised service representative will decide if there are any defects in
design,materialorworkmanship.
This warranty only applies provided the instrument has been used in accordance
withthemanufacturersoperatinghandbookrecommendations.
This warranty does not cover damage, malfunction or failure resulting from misuse,
neglect, abuse or used for a purpose for which it was not designed and no repairs,
alterations or modifications have been attempted by other than PCWI on an
authorizedservice.
Thiswarrantyappliesonlytotheoriginaluserbuyer.
This warranty does not cover any service that is needed after an accident,
alterations,misuse,fireorfloods.
ThiswarrantyistheonlyonegivenbyPCWIand noonehastheauthoritytochange,
oraddto,theobligationsandliabilitieslistedinit.
This warranty does not cover batteries, probe handle brushes (electrodes) and
leadswhicharesubjecttowear.
During the warranty period PCWI or its authorized service representative will bear
the transportation cost of the return of instrument/s repaired under warranty back to
theuserspremiseswithinthecountryofpurchase.
HOW TO MAKE A WARRANTY CLAIM
Defective goods must be returned to PCWI or an authorized service representative
at the Purchaser’s expense. The goods must be accompanied by the Purchaser’s
written order describing the defect and authorising PCWI or its authorized service
representativetoinvoicethePurchaserforanychargesnotcoveredbythewarranty.
The purchasers order must also include the model and serial numbers of the
instrumentandaddressofthedistributoranddateofpurchase.
Upon receipt at the service point the instrument will be examined to determine the
natureandcauseofthedefect.
If the defect is covered by the warranty, a repair will be effected at PCWI’s or
authorized service representative expense. If the defect is not covered by the
warranty, PCWI or authorized service representative will quote the Purchaser for a
replacement or repair, and will not proceed until written acceptance of the quotation
isreceived.
NTENANCE
r otherwise, PCWI
ve provided all relevant
arts to be carried to assist distributor’s technical
artofthePCWIcustomerservice.
, the equipment is not totally sealed and appropriate
aken. Remember, it is a precision electronic instrument and
Therearenointernalusercontrols.
arts and cause early degradation.
this action would
.
ter the warranty period, will be
air must be sent at the Purchaser’s expense, and be accompanied by
’swritten order describing the defect and authorising PCWI to invoice
,materialsandreturndeliverycost.
airwillbeundertakenuntilawrittenorderisreceived.
nd check the symptom,
AUTHORISED SERVICE AGENT:
12
www. .com [e-mail]1.800.561.8187

8.0 WARRANTY
PCWI International Pty Ltd to be free from defect
distributor.
Probes and leads are warranted for 3 months.
subject to wear and deterioration during use. The life of these p
protective cont
thework-piece.
WARRANTY CONDITIONS
During the warranty period listed above PCWI or it’
representativewillmakegoodanydefectscoveredbythiswarranty.
PCWI or it’s authorised service represent
design,materialorworkmanship.
withthemanufacturersoperatinghandbookrecommendations.
This warranty does not cover damage, malfunction or failure re
neglect, abuse or used for a purpose for which it was not desig
authorizedservice.
Thiswarrantyappliesonlytotheoriginaluserbuyer.
alterations,misuse,fireorfloods.
ThiswarrantyistheonlyonegivenbyPCWIand noonehastheau
oraddto,theobligationsandliabilitieslistedinit.
leadswhicharesubjecttowear.
During the warranty period PCWI or it
the transportation cost of the return of instrument/s rep
theuserspremiseswithinthecountryofpurchase.
HOW TO MAKE A WARRANTY CLAIM
at the Purchaser’s expense. The goods must be accomp
written order describing the defect and authorising PCWI or it
represent
instrumentandaddressofthedistributoranddateofpurchase.
natureandcauseofthedefect.
If the defect is covered by the warranty, a repair will be ef
authorized service represent
warranty, PCWI or authorized service represent
replacement or repair, and will not proceed until written accept
isreceived.
9.0 SERVICE AND MAINTENANCE
AUTHORISED SERVICE REPRESENTATIVE
To enable speedy “return to service” whether under warranty or otherwise, PCWI
have appointed your distributor as a service centre and have provided all relevant
information and recommended parts to be carried to assist distributor’s technical
staffcarryoutthisessentialpartofthePCWIcustomerservice.
CARE AND MAINTENANCE
This equipment is protected against hostile environments and is designed for
prolonged use in the field without any special maintenance, other than routine
battery recharging. However, the equipment is not totally sealed and appropriate
precautions should be taken. Remember, it is a precision electronic instrument and
shouldbetreatedassuch.Therearenointernalusercontrols.
Theequipmentshouldonlybeoperatedbyqualifiedpersonnel.
Some organic materials may attack plastic parts and cause early degradation.
Contactwithsuchmaterialsshouldbeavoided.
Donotoperatedamagedequipment.
Where the power supply is derived from internally mounted rechargeable cells and
disassembly of the unit is necessary to access those batteries, this action would
voidallwarranty.
SERVICE REPAIRS AND MAINTENANCE
Repairs not covered by the warranty or carried out after the warranty period, will be
chargedatthecurrenthourlyorsetservicerate,plusthecostofmaterials.
Goods for repair must be sent at the Purchaser’s expense, and be accompanied by
thePurchaser’swritten order describing the defect and authorising PCWI to invoice
thepurchaserforlabour,materialsandreturndeliverycost.
Noserviceorrepairwillbeundertakenuntilawrittenorderisreceived.
BEFORE YOU CALL FOR SERVICE
Read the section on “troubleshooting” in this handbook and check the symptom,
causeandsolutionbeforeyoucallforservice.
AUTHORISED SERVICE AGENT:
12
www. .com [e-mail]1.800.561.8187

Strong technical support
Market and product knowledge
NATA Accredited Laboratory in Measurement,
Science & Technology
Quality Management System
Warranties and after sales service
In-house development and manufacturing enables us to provide strong
technical support and a quick response to enquiries and orders.
We understand technical specifications demanded by industry and
recognise customer requirements are specific in relation to testing and
measuring instruments.
PCWI’s in-house laboratory can support testing for a range of instruments
enabling Certification Traceable to National Standards.
PCWI’s Quality Management System is certified toAS/NZS ISO9001.
PCWI provides 12 months warranty for its Detectors with detailed operator
instruction handbooks and after sales service. An extension of this PCWI
service is provided by your local distributor.
P C W I
O F F E R S
P C W I
www. .com [e-mail]1.800.561.8187