Petwalk Solutions pet door User manual

Version: 2.20
User Guide
doorsfor pets
®

Petwalk Solutions GmbH & Co KG User Guide Page 2 of 88
1INTRODUCTION
Thank you for choosing the world’s first completely airtight, highly insulated and burglary
resistant pet door.
We are confident that you will enjoy a previously undreamed-of quality of life and your pet will
quickly appreciate the advantages of its newly gained freedom.
Developing this product our main concern was to make it simple and easy to understand despite
highly complex technology.
This user guide contains information relevant to the operation, a safe use, the installation and
the maintenance of the door.
Please mind the notes stated in this user guide in order to avoid risks and damage to the door.
2EU DECLARATION OF CONFORMITY
Your device complies with the essential requirements and other relevant provisions of EMC
Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC.
A completely assembled petWALK pet door is a machine in the sense of the Machinery Directive
2006/42/EC.
The declaration of conformity can be found on the last page of this manual.
Copyright ©
This document is intended to support the operation, maintenance and installation of a petWALK door system and is
only provided for this purpose. The images and illustrations in this manual do not necessarily match the original.
Technical and optical modifications and printing errors are reserved.
This document is protected by copyright. All rights, including the rights of reproduction and distribution as well as
translation are reserved. No part of this manual may be reproduced in any form (including photocopying, microfilm or
any other process) without the written permission of petWALK Solutions GmbH & KO KG or electronically stored,
processed, duplicated or distributed. Failure to comply may result in legal consequences.
2015 Petwalk Solutions GmbH & Co KG

Page 3 of 88 User Guide Petwalk Solutions GmbH & Co KG
3TABLE OF CONTENT
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Petwalk Solutions GmbH & Co KG User Guide Page 4 of 88
Petwalk Solutions GmbH & Co KG User Guide Page 4 of 88
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Page 5 of 88 User Guide Petwalk Solutions GmbH & Co KG
4SYMBOLS*
For a better understanding, we use the following symbols, typographic illustrations, graphs and
tables.
OPTIONAL!
This symbol with the note OPTIONAL refers to optional features
and components that are not required or part of standard delivery.
REFERENCE!
This symbol with the note REFERENCE refers to additional
information in other text paragraphs or in enclosed documents.
Cross-references to special text sections are represented as
follows: e.g.: (Chapter 5.12)
NOTE!
Please note supporting information for the correct operation of
the pet door.
DANGER!
A safety message with the signal indication DANGER! refers to
imminent danger to the lives and health of people or pets!
Imminent danger to the lives of people or pets
WARNING!
A safety message with the signal word WARNING! indicates a
dangerous situation, which can have an impact on the health of
people or pets!
Danger of personal injury and any additional damage
CAUTION!
A safety message with the signal word CAUTION! indicates a
potentially dangerous situation which may result mainly in
property damage.
Risk of damage and possibly also low risk of injury
DANGER!
A safety warning points out possible dangers of electrical shock.
Failure to follow these instructions can result in life-threatening
injuries and damage to property.
WARNING!
These safety instructions indicate a possible risk of squeezing.
Failure to follow these instructions can result in injury and damage
to property.
CAUTION!
These safety instructions indicate a possible risk of slipping.
Failure to follow these instructions can result in injury and damage
to property.
IMPORTANT!
Reference to the obligation to read the operating instructions!
Failure to observe these precautions may result in malfunction of the
product.
NOTE!
Please note the requirement and importance to wear protective
gloves.

Petwalk Solutions GmbH & Co KG User Guide Page 6 of 88
Petwalk Solutions GmbH & Co KG User Guide Page 6 of 88
5INTENDED USE
The petWALK pet door is intended to be used by pets only for autonomous leaving and entering
buildings.
For the safety of people (especially young children) and your pets the petWALK door is equipped
with several safety devices (e.g. sensors for motion detection).
Only persons have read this User Guide may operate the pet door.
You may only use the product as an access for pets like dogs and cats, but not for people,
especially for young children.
An improper use may result in hazards to people and pets and in damage to the petWALK pet
door.
A non-conforming use will result in the loss of guarantee, warranty and product liability claims.
petWALK doors for pets can flexibly be installed into different building components.
This document describes how to install a petWALK door into glazing, door panel or wall.
6CONTENT AND PURPOSE OF THIS DOCUMENTATION
This guide contains all the relevant information for installation, operation, maintenance, and
cleaning, repairing and final disposal of the pet door.
This documentation will support all people involved to guarantee safe working with / at the pet
door.
Please note that the information presented herein is intended to prevent hazards and damage to
the pet door.
7SAFETY
This guide is structured according to EU regulations and contains safety instructions. Each
operator of petWALK pet doors must read and understand this user manual. Following the
instructions in this user manual is essential for the safe operation of the petWALK pet door.
7.1 GENERAL SAFETY INSTRUCTIONS
IMPORTANT!
Before putting your petWALK pet door into operation, be sure to
read this manual and follow the given instructions!
WARNING!
The assembly of various components of other manufacturers as
well as the modification of the pet door are not allowed without
contacting the manufacturer (Petwalk Solutions GmbH &Co KG)!
WARNING!
The operation of the petWALK pet door by uninstructed people
(who have not read this user guide) is prohibited.
WARNING!
Please keep children (especially small children) away from a
petWALK pet door!

Page 7 of 88 User Guide Petwalk Solutions GmbH & Co KG
7.2 SAFETY INSTRUCTIONS FOR A CORRECT HANDLING OF THE PET DOOR
CAUTION!
Pay attention to crushing hazards when transporting the product
(during loading and unloading of vehicles).
CAUTION!
When transporting the product (packed and unpacked) we
recommend wearing sturdy footwear (risk of squeezing while
crushing to the floor).
CAUTION!
Make sure that small children do not stay in the area of the
petWALK pet door (so that they cannot reach into swivel range
and the crushing zone of the door leaf).
CAUTION!
Immediately replace the backup battery, when it is empty (if the
backup battery is empty, the petWALK pet door cannot be
opened and closed in case of power failure).
Especially if you are absent for a longer time make sure that the
backup battery is charged sufficiently!
The backup battery has a durability of approximately 6 years.
The loading capacity is displayed.
CAUTION!
Please make sure that the petWALK pet door does not remain
open for too long after manual opening (must be closed also
manually).
WANRING!
If your pets get in and out during wet weather / rain, the area
around the petWALK pet door can be slippery.
DANGER!
Make sure that the door does not stay open for an unnecessarily
long time (fix set up accordingly or close the door manually) -
Small children might get through the petWALK pet door to the
outside or unknown animals could get into the house.
WARNING!
When using an RFID chip: the chip should be tied close to the
collar of the pet, so that it does not get lost easily and cannot be
discovered by strangers at first sight.
If the animal has lost the chip, the chip can be cancelled in the
set up.
WARNING!
Regular cleaning is necessary for hygienic reasons. Especially
when installing the pet door into masonry, you should clean the
tunnel with a soft, clean, damp cloth and commercially available
cleaners if needed.
DANGER!
In case the petWALK pet door is installed in the front door please
use it only in case the front door is closed. Otherwise there is a
high risk of crushing hazard.
WARNING!
Please check regularly that the power cable is not damaged by
chewing or scratching of pets (especially in the area of the door
hinges).
Damaged cables must be replaced immediately by a qualified
electrician.

Petwalk Solutions GmbH & Co KG User Guide Page 8 of 88
Petwalk Solutions GmbH & Co KG User Guide Page 8 of 88
7.3 SAFETY INSTRUCTIONS AT THE PET DOOR
Safety instructions, which draw attention to potential dangers, are also placed directly at the
pet door or the package. These safety instructions have to be followed by all means.
The icons for warnings, prohibitions and requirements at the pet door (or at the package) and
their meaning as follows:
Protective gloves should be used
Note on reading the operation and maintenance manual
Pay attention to the risk of breaking of fragile door components
Look for environmentally friendly waste disposal (electronic components
should not be placed together with household waste)

Page 9 of 88 User Guide Petwalk Solutions GmbH & Co KG
8INSTALLATION GUIDE
8.1 GENERAL
petWALK pet doors are designed according to the state of the art and comply with the current
safety standards.
This user guide is intended to support people performing operation, installation, commissioning,
maintenance and dismantling activities at the petWALK pet doors.
IMPORTANT!
Please make sure you read the appropriate chapter of each
activity in this user guide carefully!
8.2 SAFETY
This installation manual contains safety instructions. All individuals in person are responsible for
compliance of these safety instructions.
For assembly only the parts and tools prescribed in this manual must be used.
8.3 PRODUCT COMPONENTS / SHIPMENT
Scope of delivery of door module (standard):
oOuter frame (= outer flange)
oDoor leaf
oInner frame (= inner flange)
oSpacer frame
oRemote control
oPower supply
oRound seal
oRFID collar tag (size depends on configuration of door M/L )
oUser guide
Specific configurations may have also two types of cables protruding from the outer frame. The
first one is a connection cable to your alarm system; the other one is the connection cable for
an optional door contact.
Shipment for tunnel set (optional):
o4 x Tunnel plates
o8 x Mounting set
o1 x Cellular rubber strips
o1 x Extension cable for at least 50 cm tunnel length
IMPORTANT!
For general safety instructions and safety instructions
concerning operation please refer to Chapter 9 of this
manual!

Petwalk Solutions GmbH & Co KG User Guide Page 10 of 88
Petwalk Solutions GmbH & Co KG User Guide Page 10 of 88
8.4 DESCRIPTION OF THE PET DOOR ELEMENTS
Basically, the construction consists of two frames – the outer frame !(also called "outer flange")
and the inner frame "(„inner flange“), which are pressed towards each other and fixed directly
onto the component by threaded rods #.
On the outer flange the engines, the automatic door leaf, locking mechanisms, hardware and
electronics are mounted. The inner flange includes a display, electronics and the IR sensor for
the remote control.
Decorative covers $(for example acrylic glass or HPL material) can be mounted on the outer
parts of both flanges.
If the clamped component is very narrow (<5cm), a so-called spacer %is needed to establish the
required distance for clamping. In case a bigger distance needs to be bridged, for instance when
installing into a wall a suitable tunnel &will connect the outer to the inner frame.
If very high insulation values are desired, an additional insulation frame 'can be attached or
the outer frame can be covered by wall insulation material when installing your pet door into
masonry.
!
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Page 11 of 88 User Guide Petwalk Solutions GmbH & Co KG
8.5 REQUIRED TOOLS
•Allen wrench SW 4,0
•Stanley knife or scissors
For installation into masonry using an optional tunnel:
•Hacksaw or angle grinder with steel cutting blade
•Hand or table saw
8.6 ASSEMBLY DIMENSIONS
petWALK pet doors are available in two different sizes:
The model "Medium" has a passage dimension of 200 mm width and 300 mm in height and is
suitable for cats and small dogs.
The model "Large" is suitable for larger dogs with a shoulder height up to 60cm and has an
opening width of 300 mm width and 500 mm height.
The shoulder width and breast height of your pet
determine the minimum opening width. The abdominal
height is the measure of the maximum height, the shoulder
width is the distance from shoulder to shoulder, the chest
height is defined as the distance from withers to lower
breast and abdominal height is the distance from the floor
to the lower breast.
If several animals of different sizes shall use the door, the
largest animal will determine the size of the model, the
belly height of the smallest animal is crucial for the
positioning of the petWALK pet door.
Using the petWALK pet door is most comfortable for your
pet when it can pass easily without bending down or
climbing up. This will be achieved when the upper edge of
the door lies above the withers and the lower edge is
positioned just above the ground.
When using an implanted RFID Chip it is absolutely necessary to place the door leaf at eye level
of the smallest animal.
For the correct installation of a petWALK
pet door the aperture for your chosen
model has to be as precise as possible.
The dimensions of the aperture are 38cm ±
1cm x 53cm ± 1cm for the model "Medium".
For model "Large" the aperture must have
a size of 48cm ± 1cm x 73cm ± 1cm.
It must be ensured that at least 30mm
space up to a bound of the component is
available round the aperture so that the
frame of the petWALK pet door can be to
glazing mounted easily.
When installing in glass, the distance to
the outer edge of the element should be at
least 7,5cm, ideally it should be 10cm in
each direction.

Petwalk Solutions GmbH & Co KG User Guide Page 12 of 88
Petwalk Solutions GmbH & Co KG User Guide Page 12 of 88
8.7 INSTALLATION TYPES AT A GLANCE
The petWALK pet door is designed for an easy mounting process into different components.
Basically, two different types of installation are available.
8.8 „ENCLOSING“ INSTALLATION
This type is the simplest and quickest method to install
the petWALK pet door into a component. It is used,
when the door is retrofitted into a component with
plain surface (laminated glass, doors with flat
surfaces).
You only need to create an aperture of the appropriate
size in this structure, which can then be enclosed by
the pet door. It is pressed on both sides towards the
glazing or the door panel by using the supplied screws.
Then it is fixed and self-retaining. A circumferential
seal on both frames creates an air- and watertight
connection. For thin components (less than 5 cm), a
spacer (included) is required to clamp the door.
Installation into masonry can be performed in a similar
way. Here, the petWALK pet door is braced directly to
the exterior wall or between the inner wall and a
mounting frame. A tunnel bridges the space inside the
wall between the outer and the inner frame.
8.9 INTEGRATION INTO A COMPONENT
If you plan to integrate the pet door into masonry, you may want to choose this type of
installation. The advantage of this kind of mounting is that the insulation of your home can be
pulled over the outer frame. Due to the installation of a completely covered frame you can
achieve best thermal insulation values.
Basically, you can bolt the petWALK pet door directly to the outer wall at the desired position
using suitable building cleats. But you can also use the supplied spacers as a mounting frame,
both inside and outside. You can fix it onto the masonry with cleats. If the frame is bolted
directly to the wall by outriggers, the second part can be pressed on to the mounting frame by
using screws.
Otherwise a sub frame, which will is mounted upfront within the construction. This can be used
as abutment for either the inner and outer frame. The advantage of this method is a clean
separation between building works and mounting of the pet door and an easier connection to
specific structural elements like airtight membranes.

Page 13 of 88 User Guide Petwalk Solutions GmbH & Co KG
8.10 ASSEMBLY
The quality of our products will be tested carefully before shipment.
However please check if any components are defect and if the delivered parts correspond to
your order.
NOTE!
We assume no liability in case of improper use, faulty
installation and wear and tear.
Furthermore, improper use and faulty assembly will result in
loss of guarantee, warranty and product liability.
1. Please open the transport package.
2. Remove the accessory box from the door area of the device.
3. Check if the delivery is complete (see chapter “shipment”)
4. Remove the door from the transport package carefully and place it on a clean and even
surface.
NOTE!
Check the content immediately after unpacking.
NOTE
Please mind an eco-friendly disposal of the packaging material,
(paper and cardboard to paper waste, plastic parts to plastic
waste)!

Petwalk Solutions GmbH & Co KG User Guide Page 14 of 88
Petwalk Solutions GmbH & Co KG User Guide Page 14 of 88
Depending on how and where you want to install the door, please proceed according to the
installation instructions in the following sections:
−In chapter 8.11, the "enclosing" installation into components of a thickness of less than 10cm
is described.
−In chapter 8.12, you find instructions on how to install the door into thick components such
as masonry using the additional tunnel system.
NOTE!
Reference to the obligation of wearing protective gloves.
WARNING!
During the installation of a pet door handle your tools with
care –use appropriate and safe tools only.
Pay attention to the instructions when using any tool
(especially when using electric power tools!)
CAUTION!
Pay attention to crushing dangers between the pet door and
the wall when fitting / installing the door.
DANGER!
Make sure there are no small parts remaining after finishing
the installation. Small children or pets might find and
swallow them.

Page 15 of 88 User Guide Petwalk Solutions GmbH & Co KG
8.11 MOUNTING INTO LAMINATED GLASS OR DOOR PANELS
The easiest way to fix your petWALK pet door is to integrate it into double or triple laminated
glass. All you need is the right aperture in your pane. Therefore a pane replacement is
necessary, since cutting into laminated glass is impossible. Afterwards the petWALK pet door is
simply "clamped" and the installation is finished.
WARNING!
The petWALK pet door must be installed into ESG laminated
glass/ at least double glazing. The petWALK pet door is not
suitable for an installation into a single glass panel!
WARNING!
Laminated glass is filled with special gas therefore cutting an
opening into laminated glass is impossible. A new glass pane
with the right opening has to be produced.
NOTE!
The standard door module is suitable for component thickness
up to 10 cm. Turn the threaded rods out of the outer frame at a
distance corresponding to the thickness of the component so
that you can get hold of the screw of the threaded rod. When
tightening the screw, the threaded rod will follow accordingly so
that a secure hold is given.
Due to technical reasons the glass panel must be chosen in a
way that the spacing distance to the outer edge of the
element is at least 5 cm circular (according to the glass
manufacturer for stability reasons).
There is a recommended minimum size of the glass element
of 53cm x 68cm for the model "Medium" and 63cm x 88cm
for the model "Large".
The inner edges of the glass cut may have an inner radius of
up to 1cm, if necessary.
At lower glass latitudes a cross-bar (horizontal bar) just
above the planned installation position of the door can be
installed and a correspondingly smaller sized glass pane can
be designated at the top.
The petWALK pet door can be mounted in an applied
cassette below the impost. Note that there must be a
circulating space of at least 30 mm from the side edges of
the opening.
The way of installation would be the same, when installing
this door into a panel (of a front door) with plain surface.
If a very high degree of insulation is necessary, the
doorframe of the pet door can be equipped with an optional
additional thermal insulation kit.

Petwalk Solutions GmbH & Co KG User Guide Page 16 of 88
Petwalk Solutions GmbH & Co KG User Guide Page 16 of 88
1. Remove the 8 screws (M6x30) with an Allen wrench size SW4.0, to separate the two frames
(see figure below). Keep these screws aside because you will need them again at the end of
the assembly process.
NOTE!
If the two parts of the device are connected at the top by the
connecting cable, gently pull out the 3 plugs of the sockets at
the board in the inner frame before removing the frame.
2. Lift the inner frame (part with the display) carefully with an upward movement.

Page 17 of 88 User Guide Petwalk Solutions GmbH & Co KG
3. Now pull the spacer off the device.
−If the component shows a thickness of less than 5cm a spacer has to be mounted. Now
you can decide whether you prefer to use the spacer at the outer frame or at the inner
frame. Depending on your selection, the pet door will protrude a little further from the
component at the side where the spacer is installed. We recommend an installation at
the inside of the device.
NOTE!
In case the spacer should be installed on the outside please
carefully seal the tongue-and-groove joint between spacer and
outer frame with silicone!

Petwalk Solutions GmbH & Co KG User Guide Page 18 of 88
Petwalk Solutions GmbH & Co KG User Guide Page 18 of 88
4. Now place the supplied EPMD round seal carefully into the grooves provided for this purpose
(do not place it between spacer and door frame), which will later touch the component.
These seals will connect the petWALK pet door with the component in an airtight way.
NOTE!
Make sure that you do not stretch the seals when pressing them
into the groove and be aware that they are not strained thereby.
NOTE!
If you install the door into a door leaf, we recommend the use of
an optional door-in-door contact, which ensures that the
petWALK pet door closes and stays closed, when the door leaf is
opened.
The installation and connection to the device is described in
another chapter.

Page 19 of 88 User Guide Petwalk Solutions GmbH & Co KG
5. Connect the connector of the power supply to the provided socket at the inner frame. If
desired, you can route the cable to the left side of the door.
6. Now insert the outer frame from the outside into the aperture of the glass. The three
connection cables have to be placed inside. The assistance of a second person in order to fix
the outer frame at the outside is helpful in order to continue working at the inside.
7. Now proceed with the inner frame and insert the three different plugs of the connecting
cables carefully into the corresponding sockets of the board.
CAUTION!
The plugs are direction bound, so that is they only fit into the
socket in one position. If they cannot be inserted easily, DO NOT
use force, but try again rotated by 180°.

Petwalk Solutions GmbH & Co KG User Guide Page 20 of 88
Petwalk Solutions GmbH & Co KG User Guide Page 20 of 88
8. After all three connectors have been plugged in safely and after the power cable has been
connected, gently push the inner frame and the outer frame towards each other.
NOTE!
For this step you need a helping hand. A second person is
required to assist clipping the outer frame firmly until there
is at least one mounting screw tightened. Alternatively you
might temporarily fix the outer frame with a duct tape.
9. Now screw the two frames together carefully by using the 8 M6 x 30 countersunk screws. The
screws must be tightened evenly at all sides. If the petWALK pet door is stuck loose in the
opening, you have to recheck, if the horizontal placement of the door is correct.
10. Tighten the screws carefully and alternately and check constantly, that there is no tension.
The 3 following safety instructions must be followed.
CAUTION!
By tightening the screws the frame should move smoothly
towards the component. If you notice any tension at the frame,
stop the process!
CAUTION!
Due to the circumferential seals on the inside and outside, the
frame cannot and should not touch the component. There should
be an at least 2-3mm wide gap between the wall and the frame,
where the seal is visible.
CAUTION!
RISK OF BREAKING GLASS! if the screws are tightened too much.
Tighten the screws only so far that the circumferential seals
touch the component and the device can no longer be moved.
You can re-tighten the screws later, if necessary.
11. You can now connect the power supply.
After a few seconds the display will show the time and the door leaf will be locked.
(
Congratulations: You have successfully completed the installation.
You can now use the device as intended!