Petwalk Solutions pet door User manual

Version: 2.20
User Guide
doorsfor pets
®

Petwalk Solutions GmbH & Co KG User Guide Page 2 of 88
1INTRODUCTION
Thank you for choosing the world’s first completely airtight, highly insulated and burglary
resistant pet door.
We are confident that you will enjoy a previously undreamed-of quality of life and your pet will
quickly appreciate the advantages of its newly gained freedom.
Developing this product our main concern was to make it simple and easy to understand despite
highly complex technology.
This user guide contains information relevant to the operation, a safe use, the installation and
the maintenance of the door.
Please mind the notes stated in this user guide in order to avoid risks and damage to the door.
2EU DECLARATION OF CONFORMITY
Your device complies with the essential requirements and other relevant provisions of EMC
Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC.
A completely assembled petWALK pet door is a machine in the sense of the Machinery Directive
2006/42/EC.
The declaration of conformity can be found on the last page of this manual.
Copyright ©
This document is intended to support the operation, maintenance and installation of a petWALK door system and is
only provided for this purpose. The images and illustrations in this manual do not necessarily match the original.
Technical and optical modifications and printing errors are reserved.
This document is protected by copyright. All rights, including the rights of reproduction and distribution as well as
translation are reserved. No part of this manual may be reproduced in any form (including photocopying, microfilm or
any other process) without the written permission of petWALK Solutions GmbH & KO KG or electronically stored,
processed, duplicated or distributed. Failure to comply may result in legal consequences.
2015 Petwalk Solutions GmbH & Co KG

Page 3 of 88 User Guide Petwalk Solutions GmbH & Co KG
3TABLE OF CONTENT
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Petwalk Solutions GmbH & Co KG User Guide Page 4 of 88
Petwalk Solutions GmbH & Co KG User Guide Page 4 of 88
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Page 5 of 88 User Guide Petwalk Solutions GmbH & Co KG
4SYMBOLS*
For a better understanding, we use the following symbols, typographic illustrations, graphs and
tables.
OPTIONAL!
This symbol with the note OPTIONAL refers to optional features
and components that are not required or part of standard delivery.
REFERENCE!
This symbol with the note REFERENCE refers to additional
information in other text paragraphs or in enclosed documents.
Cross-references to special text sections are represented as
follows: e.g.: (Chapter 5.12)
NOTE!
Please note supporting information for the correct operation of
the pet door.
DANGER!
A safety message with the signal indication DANGER! refers to
imminent danger to the lives and health of people or pets!
Imminent danger to the lives of people or pets
WARNING!
A safety message with the signal word WARNING! indicates a
dangerous situation, which can have an impact on the health of
people or pets!
Danger of personal injury and any additional damage
CAUTION!
A safety message with the signal word CAUTION! indicates a
potentially dangerous situation which may result mainly in
property damage.
Risk of damage and possibly also low risk of injury
DANGER!
A safety warning points out possible dangers of electrical shock.
Failure to follow these instructions can result in life-threatening
injuries and damage to property.
WARNING!
These safety instructions indicate a possible risk of squeezing.
Failure to follow these instructions can result in injury and damage
to property.
CAUTION!
These safety instructions indicate a possible risk of slipping.
Failure to follow these instructions can result in injury and damage
to property.
IMPORTANT!
Reference to the obligation to read the operating instructions!
Failure to observe these precautions may result in malfunction of the
product.
NOTE!
Please note the requirement and importance to wear protective
gloves.

Petwalk Solutions GmbH & Co KG User Guide Page 6 of 88
Petwalk Solutions GmbH & Co KG User Guide Page 6 of 88
5INTENDED USE
The petWALK pet door is intended to be used by pets only for autonomous leaving and entering
buildings.
For the safety of people (especially young children) and your pets the petWALK door is equipped
with several safety devices (e.g. sensors for motion detection).
Only persons have read this User Guide may operate the pet door.
You may only use the product as an access for pets like dogs and cats, but not for people,
especially for young children.
An improper use may result in hazards to people and pets and in damage to the petWALK pet
door.
A non-conforming use will result in the loss of guarantee, warranty and product liability claims.
petWALK doors for pets can flexibly be installed into different building components.
This document describes how to install a petWALK door into glazing, door panel or wall.
6CONTENT AND PURPOSE OF THIS DOCUMENTATION
This guide contains all the relevant information for installation, operation, maintenance, and
cleaning, repairing and final disposal of the pet door.
This documentation will support all people involved to guarantee safe working with / at the pet
door.
Please note that the information presented herein is intended to prevent hazards and damage to
the pet door.
7SAFETY
This guide is structured according to EU regulations and contains safety instructions. Each
operator of petWALK pet doors must read and understand this user manual. Following the
instructions in this user manual is essential for the safe operation of the petWALK pet door.
7.1 GENERAL SAFETY INSTRUCTIONS
IMPORTANT!
Before putting your petWALK pet door into operation, be sure to
read this manual and follow the given instructions!
WARNING!
The assembly of various components of other manufacturers as
well as the modification of the pet door are not allowed without
contacting the manufacturer (Petwalk Solutions GmbH &Co KG)!
WARNING!
The operation of the petWALK pet door by uninstructed people
(who have not read this user guide) is prohibited.
WARNING!
Please keep children (especially small children) away from a
petWALK pet door!

Page 7 of 88 User Guide Petwalk Solutions GmbH & Co KG
7.2 SAFETY INSTRUCTIONS FOR A CORRECT HANDLING OF THE PET DOOR
CAUTION!
Pay attention to crushing hazards when transporting the product
(during loading and unloading of vehicles).
CAUTION!
When transporting the product (packed and unpacked) we
recommend wearing sturdy footwear (risk of squeezing while
crushing to the floor).
CAUTION!
Make sure that small children do not stay in the area of the
petWALK pet door (so that they cannot reach into swivel range
and the crushing zone of the door leaf).
CAUTION!
Immediately replace the backup battery, when it is empty (if the
backup battery is empty, the petWALK pet door cannot be
opened and closed in case of power failure).
Especially if you are absent for a longer time make sure that the
backup battery is charged sufficiently!
The backup battery has a durability of approximately 6 years.
The loading capacity is displayed.
CAUTION!
Please make sure that the petWALK pet door does not remain
open for too long after manual opening (must be closed also
manually).
WANRING!
If your pets get in and out during wet weather / rain, the area
around the petWALK pet door can be slippery.
DANGER!
Make sure that the door does not stay open for an unnecessarily
long time (fix set up accordingly or close the door manually) -
Small children might get through the petWALK pet door to the
outside or unknown animals could get into the house.
WARNING!
When using an RFID chip: the chip should be tied close to the
collar of the pet, so that it does not get lost easily and cannot be
discovered by strangers at first sight.
If the animal has lost the chip, the chip can be cancelled in the
set up.
WARNING!
Regular cleaning is necessary for hygienic reasons. Especially
when installing the pet door into masonry, you should clean the
tunnel with a soft, clean, damp cloth and commercially available
cleaners if needed.
DANGER!
In case the petWALK pet door is installed in the front door please
use it only in case the front door is closed. Otherwise there is a
high risk of crushing hazard.
WARNING!
Please check regularly that the power cable is not damaged by
chewing or scratching of pets (especially in the area of the door
hinges).
Damaged cables must be replaced immediately by a qualified
electrician.

Petwalk Solutions GmbH & Co KG User Guide Page 8 of 88
Petwalk Solutions GmbH & Co KG User Guide Page 8 of 88
7.3 SAFETY INSTRUCTIONS AT THE PET DOOR
Safety instructions, which draw attention to potential dangers, are also placed directly at the
pet door or the package. These safety instructions have to be followed by all means.
The icons for warnings, prohibitions and requirements at the pet door (or at the package) and
their meaning as follows:
Protective gloves should be used
Note on reading the operation and maintenance manual
Pay attention to the risk of breaking of fragile door components
Look for environmentally friendly waste disposal (electronic components
should not be placed together with household waste)

Page 9 of 88 User Guide Petwalk Solutions GmbH & Co KG
8INSTALLATION GUIDE
8.1 GENERAL
petWALK pet doors are designed according to the state of the art and comply with the current
safety standards.
This user guide is intended to support people performing operation, installation, commissioning,
maintenance and dismantling activities at the petWALK pet doors.
IMPORTANT!
Please make sure you read the appropriate chapter of each
activity in this user guide carefully!
8.2 SAFETY
This installation manual contains safety instructions. All individuals in person are responsible for
compliance of these safety instructions.
For assembly only the parts and tools prescribed in this manual must be used.
8.3 PRODUCT COMPONENTS / SHIPMENT
Scope of delivery of door module (standard):
oOuter frame (= outer flange)
oDoor leaf
oInner frame (= inner flange)
oSpacer frame
oRemote control
oPower supply
oRound seal
oRFID collar tag (size depends on configuration of door M/L )
oUser guide
Specific configurations may have also two types of cables protruding from the outer frame. The
first one is a connection cable to your alarm system; the other one is the connection cable for
an optional door contact.
Shipment for tunnel set (optional):
o4 x Tunnel plates
o8 x Mounting set
o1 x Cellular rubber strips
o1 x Extension cable for at least 50 cm tunnel length
IMPORTANT!
For general safety instructions and safety instructions
concerning operation please refer to Chapter 9 of this
manual!

Petwalk Solutions GmbH & Co KG User Guide Page 10 of 88
Petwalk Solutions GmbH & Co KG User Guide Page 10 of 88
8.4 DESCRIPTION OF THE PET DOOR ELEMENTS
Basically, the construction consists of two frames – the outer frame !(also called "outer flange")
and the inner frame "(„inner flange“), which are pressed towards each other and fixed directly
onto the component by threaded rods #.
On the outer flange the engines, the automatic door leaf, locking mechanisms, hardware and
electronics are mounted. The inner flange includes a display, electronics and the IR sensor for
the remote control.
Decorative covers $(for example acrylic glass or HPL material) can be mounted on the outer
parts of both flanges.
If the clamped component is very narrow (<5cm), a so-called spacer %is needed to establish the
required distance for clamping. In case a bigger distance needs to be bridged, for instance when
installing into a wall a suitable tunnel &will connect the outer to the inner frame.
If very high insulation values are desired, an additional insulation frame 'can be attached or
the outer frame can be covered by wall insulation material when installing your pet door into
masonry.
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