Petwalk Solutions petWALK User manual

User Manual
VERSION 4.1

Seite 2 von 72 User Manual Petwalk Solutions GmbH
EU-DECLARATION OF CONFORMITY
Your device conforms to the essential requirements and relevant regulations of the EMC Directive 2004/108/
EG and the Low Voltage Directive 2006/95/EG. A fully-assembled petWALK pet door constitutes a machine
under the terms of the Machine Directive 2006/42/EG. You can find the declaration of conformity in the
appendix of this user manual.
Copyright ©
The purpose of this document is to support the use, maintenance and installation of the petWALK pet door system and it is provided for this sole
purpose. The pictures and graphical representations in this assembly and installation manual might not be an exact representation of the original
items they represent. Technical and optical changes as well as printing mistakes are reserved and errors and omissions excepted.
This document is protected by copyright. All rights, especially the right of reproduction and distribution as well as translation, are reserved. No
part of this user manual may be reproduced, saved, edited, copied or transmitted in any form (photocopying, microfilm, or any other method)
without written permission from Petwalk Solutions GmbH, nor may it be stored, processed, reproduced or distributed using electronic systems.
All violations involving copyright can result in legal action.
©2021 Petwalk Solutions GmbH

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Please note!
1. Test the petWALK pet door, BEFORE you start with installation!
2. Test the petWALK pet door close to the planned installation site and make sure there are no
sources of disturbance nearby (radio, TV, aluminium blinds, ...)
Safety note:
The petWALK pet door is made for animals and must not be used by humans. Pay special attention to small
children near the petWALK pet door and make sure no-one stays within the danger zone (swivelling range of
the door leaf).
Also make sure that your pet does not stay in the danger zone (wivelling range of the door leaf). Despite several
safety mechanisms, there is no 100% guarantee that all parts of your pet are recognised by the sensors
(especially soft and small parts such as the tip of a tail). Activate the signal sounds and never set the volume
of the signal sounds to „zero“, as these indicate to your pet that the door leaf is starting to move.
Functionality of the petWALK pet door
1. The door opens automatically after movement detection (PIR sensors)
2. Additionally, RFID access control can be activated
3. Alternatively, the door can be controlled manually via remote control or petWALK app
Reading range of RFID-collar tags
Collar tag „small“: ca. 0 – 15 cm (0-5.90 in)
Collar tag „large“ ca. 0 – 20 cm (0-7.87 in)
Please keep in mind that when using the petWALK pet door, your pet wears the tag on their collar around their
neck which in itself implies a certain distance between the RFID collar tag and the RFID antenna in the door
leaf. Give your pet some time to get used to how to approach the petWALK pet door for it to open.
Functionality and reading range of implanted RFID-chips
The reading range of implanted RFID chips is approx. 0-5 cm (0-1.96 in), given that the implanted RFID chip is
recognised at all. As implanted RFID chips are extremely small and inecient, it cannot be guaranteed that
they reflect the signals of the door strong enough to be recognised.
If you plan to operate the door with your pet‘s implanted RFID chips, please test its suitability for daily use
thoroughly with your pets when the door is not yet installed.

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Please note!
Correct installation
Install the petWALK pet door as indicated in this manual (the inner and outer frame are connected tightly via
threaded rods to close the opening. The petWALK door has to be installed in such a way that it is possible to
uninstall easily. Do not lather any parts or connect them permanently to structural elements of your house.
Do not cover the door - neither the inner nor the outer frame - with facade. Make sure that the door can be
uninstalled at any time.
Watch out for a professional seal (waterproofing). Use silicone on the outer frame to seal any gaps between
the wall/window/door and the petWALK door. No warranty/guarantee claims can be made for water damage!
Charging the battery
If you do not plan to install the petWALK door in a timely manner after receiving the shipment, plug the door
in to a wall socket with the provided connector, so that the backup battery is charged and will not wear o that
quickly. Repeat every few weeks.
Reparation process/submission for repair
Petwalk Solutions GmbH does not oer on-site service. In the case of a warranty/guarantee repair or any
other need for service- and repair, please contact our service center and provide your door‘s serial number.
When asked, please send your petWALK door to our production plant for analysis or repair. Repairs that are
not subject to warranty/guarantee, will be carried out at the door owner‘s expense. You will be informed about
the impending charges upfront.
After the purchase, you receive your petWALK door particularly well wrapped as a box-in-box shipment.
Please keep all the packaging material and use the same box-in-box shipping method in the case of a repair
shipment.
To avoid any problems with carries, we highly recommend to photograph your shipment before sending it o,
just in case a transport damage occurs.

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Congratulations on your new
petWALK pet door!
Welcome to the petWALK family! You now have the world‘s most technically advanced pet door at home. We
hope that you and your four-legged darlings enjoy your new-found freedom.
Your petWALK pet door is an extremely high quality and electronically very complex product. Please read this
user manual as well as the installation manual carefully. It will answer many of your questions in advance
and help you better understand the petWALK pet door.
During the development of this product, it was very important for us to make sure that it is easy to operate and
understand, despite being technically highly complex. The user manual contains all the information relevant
to the operation, handling, installation and maintenance of the petWALK pet door. Further useful information,
as well as the most up-to-date version of this manual can be found in our Info-Center on our website at
www.petwalk.at/info-center. In order to avoid accidents and prevent damage to the petWALK pet door, please
note and follow the instructions in this manual.

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Inhaltsangabe
I. EXPLANATION OF SYMBOLS ..................................................................................................... 9
II. Proper use .............................................................................................................................. 10
III. Content & purpose of this document........................................................................................ 10
IV. Safety ..................................................................................................................................... 10
i General safety instructions................................................................................................................................................ 10
ii Safety instructions for handling the petWALK pet door.................................................................................................... 11
iii Safety instructions on the petWALK pet door ................................................................................................................... 12
1 How to test a petWALK pet door .............................................................................................. 13
2 Your petWALK pet door............................................................................................................ 15
2.1 Packaging Contents........................................................................................................................................................... 15
2.2 Surface texture................................................................................................................................................................... 16
2.3 Necessary tools for installation ......................................................................................................................................... 16
2.4 Appropriate use of the petWALK pet door......................................................................................................................... 16
2.5 Components of the petWALK pet door.............................................................................................................................. 17
2.6 Functionality of the petWALK pet door.............................................................................................................................. 18
2.7 The petWALK safety concept............................................................................................................................................. 18
2.7.1 Motion monitoring..................................................................................................................................................................................................................18
2.7.2 Electronig anti-jamming protection (motor current monitoring).......................................................................................................................................18
2.7.3 Mechanical anti-jamming protection (slip clutch)..............................................................................................................................................................19
2.7.4 Constructional anti-jamming protection..............................................................................................................................................................................19
3 Basic functionality .................................................................................................................. 20
3.1 Meaning of the icons on the display.................................................................................................................................. 20
3.1.1 Colour coding on the display screen ....................................................................................................................................................................................21
3.1.1 COLOUR CODING OF THE INDIVIDUAL DISPLAY ELEMENTS ........................................................................................................................................22
3.2 Movement detection by the petWALK pet door ................................................................................................................ 24
3.3 Detection range of the motion sensors ............................................................................................................................. 25
3.4 Motion detection with active access control (RFID).......................................................................................................... 25
3.5 Manual opening and closing of the petWALK pet door..................................................................................................... 26
3.6 Emergency power supply settings..................................................................................................................................... 26
4 Initial operation of the petWALK pet door ................................................................................ 27
4.1 How to turn it on ................................................................................................................................................................ 27
4.2 Operating the petWALK pet door....................................................................................................................................... 27
4.2.1 Remote control........................................................................................................................................................................................................................27
4.2.2 App control ..............................................................................................................................................................................................................................27
4.2.3 Meaning of the (remote) control symbols............................................................................................................................................................................28
4.3 Switching the petWALK door on and off ........................................................................................................................... 29
4.4 Opening and closing the petWALK pet door manually ..................................................................................................... 30
4.5 Changing the operating mode........................................................................................................................................... 30
4.5.1 Operation mode „return home“............................................................................................................................................................................................31
4.5.2 Operating mode „RFID-access“............................................................................................................................................................................................31
4.6 Emergency operation during power outage ...................................................................................................................... 32
5 Set up and Programming ......................................................................................................... 33

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5.1 Adjusting the displayed time ............................................................................................................................................. 33
5.2 Adjusting the volume of signal sounds.............................................................................................................................. 34
5.3 Adjusting the door opening time ....................................................................................................................................... 34
5.4 Adjusting the door opening angle...................................................................................................................................... 35
5.5 Adjusting the doorway lighting .......................................................................................................................................... 36
5.6 Adjusting the sensitivity of motions sensors (detecting range)......................................................................................... 37
5.7 Programming the brightness threshold............................................................................................................................. 38
5.8 Programming the time window for entry and exit control................................................................................................. 39
5.8.1 Programming the time window for entry control ................................................................................................................................................................40
5.8.2 Programming the time window for exit control...................................................................................................................................................................40
5.9 Programming the optional door contact............................................................................................................................ 41
6 Operating the door with RFID access control............................................................................ 43
6.1 General RFID information in relation with the petWALK pet door.................................................................................... 43
6.2 Using implanted chips for RFID-access ............................................................................................................................ 43
6.3 Detection range of RFID-collar tags and RFID-chips ........................................................................................................ 44
6.4 Operationg the door in RFID acces control mode............................................................................................................. 45
6.4.1 Programming an RFID collar tag .........................................................................................................................................................................................45
6.5 What the diplay tells you about granting and denying RFID access ................................................................................ 46
6.6 Different settings for RFID access from the inside and outside ....................................................................................... 46
6.7 Setting up different permissions for different RFID collar tags......................................................................................... 48
6.8 Erasing an RFID chip ......................................................................................................................................................... 49
6.9 Examples of RFID settings................................................................................................................................................. 49
7 Overview of the most important programming steps ................................................................ 51
8 Possible malfunctions ............................................................................................................. 52
8.1 Resetting the petWALK pet door - reset ............................................................................................................................ 52
8.1.1 Resetting your personal settings - PAR................................................................................................................................................................................52
8.1.2 Resetting to factory settings - ALL ........................................................................................................................................................................................52
8.1.3 Manual reset ...........................................................................................................................................................................................................................52
8.2 petWALK pet door makes a rattling sound........................................................................................................................ 53
9 Error messages on the display ................................................................................................. 54
9.1 E01: Error whilst opening the door leaf............................................................................................................................. 54
9.2 E02: Error whilst closing the door leaf .............................................................................................................................. 54
9.3 E03: Door leaf fails to close whilst the motor is running .................................................................................................. 55
9.4 E05: NO 24V POWER ADAPTOR CONNECTED ................................................................................................................ 55
9.5 A00: Alarm – door leaf forced open .................................................................................................................................. 56
9.6 LOAD: Low battery charge or battery not connected ........................................................................................................ 56
10 Maintenance, cleaning and upkeep......................................................................................... 56
10.1 Greasing the seals ............................................................................................................................................................. 56
10.2 Hinge bolts......................................................................................................................................................................... 57
10.3 Cleaning and cleanliness................................................................................................................................................... 57
10.4 Cleaning the sensors ......................................................................................................................................................... 57
10.5 Adjusting the slip clutch .................................................................................................................................................... 58
10.6 Changing temperatures .................................................................................................................................................... 58
10.7 Submission for repair ........................................................................................................................................................ 58

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11 Shutting down and disposal of the petWALK pet door .............................................................. 59
12 FAQs ....................................................................................................................................... 60
13 Contact details ........................................................................................................................ 63
14 Processing repair and warranty cases...................................................................................... 64
14.1 Repair/warranty handling procedure ................................................................................................................................ 64
15 Appendix................................................................................................................................. 65
15.1 Technical details ................................................................................................................................................................ 65
16 Guarantee conditions .............................................................................................................. 70
16.1 EC Declaration of conformity according to the directive on machinery 2006/42/EC (machinery directive) ................. 71
16.2 Type label........................................................................................................................................................................... 72

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I. EXPLANATION OF SYMBOLS
The following symbols are used as a visual aid in this user manual:
NOTE! This symbol entitled NOTE indicates supporting information regarding the
operation of the petWALK pet door.
CAUTION!
This symbol entitled CAREFUL indicates a potentially dangerous situation, an
immediate danger to the life and health of persons and situations that might
result in damage to property!
Immediate danger for life of persons.
Danger of personal injury and possibly additional damage to property.
Danger of damage to property and possibly additional low risk of injury.
DANGER!
A safety note with the DANGER signal indicates a potential danger of electric
voltage. Failing to follow these instructions may result in life-threatening injuries
and damage to property.
WARNING! A safety note with the WARNING signal indicates a risk of crushing. Failing to
follow these instructions may result in injury and damage to property.
IMPORTANT! Notice of the requirement to read the user manual. Failing to follow these
instructions may result in the product malfunctioning.
ATTENTION! Notice of the requirement to wear protective gloves.

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II. PROPER USE
The petWALK pet door is designed to be used solely by pets (in order to be able to enter and leave a building
independently).
In order to ensure the safety of persons (especially small children) and their pets, the petWALK pet door is
equipped with multiple safety mechanisms.
The petWALK pet door may only be used by people that have read this user manual and the accompanying
assembly and installation manual.
The product may only and solely be used for the purposes of letting pets (e.g. dogs and cats) in and out of your
building. The product must not be used by people, especially small children.
Danger to persons and pets as well as damage to the petWALK pet door can arise if it is not used as intended.
Improper use of the product will result in the loss of guarantee, warranty and product liability claims.
III. CONTENT & PURPOSE OF THIS DOCUMENT
This user manual contains information relevant to the operation, maintenance, cleaning and reparation as well
as the correct disposal of the petWALK pet door.
The purpose of this documentation is to ensure that the petWALK pet door is safe to use for all persons involved.
Following the instructions in this document will serve to avoid danger and to prevent damage to the petWALK
pet door.
IV. SAFETY
This user manual is based on the valid EU Regulations and includes safety instructions. Every person who
operates the petWALK pet door is required to have read and understood the user manual. Following the
instructions in this user manual and in the accompanying assembly and instruction manual is a prerequisite for
using the petWALK pet door safely.
i General safety instructions
IMPORTANT!
Before you start using your petWALK pet door, it is essential that you read this user
manual as well as the accompanying assembly and installation manual and follow
the instructions!
CAUTION!
Retrofitting the product with various components from third-party manufacturers
as well as making changes to the petWALK pet door without prior agreement with
the manufacturer (Petwalk Solutions GmbH) is prohibited!
It is forbidden for persons that have not read the user manual to use the petWALK
pet door. Keep children (especially small children) away from the petWALK pet
door!