Petwalk Solutions petWALK User manual

User Manual
VERSION 4.1

Seite 2 von 72 User Manual Petwalk Solutions GmbH
EU-DECLARATION OF CONFORMITY
Your device conforms to the essential requirements and relevant regulations of the EMC Directive 2004/108/
EG and the Low Voltage Directive 2006/95/EG. A fully-assembled petWALK pet door constitutes a machine
under the terms of the Machine Directive 2006/42/EG. You can find the declaration of conformity in the
appendix of this user manual.
Copyright ©
The purpose of this document is to support the use, maintenance and installation of the petWALK pet door system and it is provided for this sole
purpose. The pictures and graphical representations in this assembly and installation manual might not be an exact representation of the original
items they represent. Technical and optical changes as well as printing mistakes are reserved and errors and omissions excepted.
This document is protected by copyright. All rights, especially the right of reproduction and distribution as well as translation, are reserved. No
part of this user manual may be reproduced, saved, edited, copied or transmitted in any form (photocopying, microfilm, or any other method)
without written permission from Petwalk Solutions GmbH, nor may it be stored, processed, reproduced or distributed using electronic systems.
All violations involving copyright can result in legal action.
©2021 Petwalk Solutions GmbH

Seite 3 von 72User ManualPetwalk Solutions GmbH
Please note!
1. Test the petWALK pet door, BEFORE you start with installation!
2. Test the petWALK pet door close to the planned installation site and make sure there are no
sources of disturbance nearby (radio, TV, aluminium blinds, ...)
Safety note:
The petWALK pet door is made for animals and must not be used by humans. Pay special attention to small
children near the petWALK pet door and make sure no-one stays within the danger zone (swivelling range of
the door leaf).
Also make sure that your pet does not stay in the danger zone (wivelling range of the door leaf). Despite several
safety mechanisms, there is no 100% guarantee that all parts of your pet are recognised by the sensors
(especially soft and small parts such as the tip of a tail). Activate the signal sounds and never set the volume
of the signal sounds to „zero“, as these indicate to your pet that the door leaf is starting to move.
Functionality of the petWALK pet door
1. The door opens automatically after movement detection (PIR sensors)
2. Additionally, RFID access control can be activated
3. Alternatively, the door can be controlled manually via remote control or petWALK app
Reading range of RFID-collar tags
Collar tag „small“: ca. 0 – 15 cm (0-5.90 in)
Collar tag „large“ ca. 0 – 20 cm (0-7.87 in)
Please keep in mind that when using the petWALK pet door, your pet wears the tag on their collar around their
neck which in itself implies a certain distance between the RFID collar tag and the RFID antenna in the door
leaf. Give your pet some time to get used to how to approach the petWALK pet door for it to open.
Functionality and reading range of implanted RFID-chips
The reading range of implanted RFID chips is approx. 0-5 cm (0-1.96 in), given that the implanted RFID chip is
recognised at all. As implanted RFID chips are extremely small and inecient, it cannot be guaranteed that
they reflect the signals of the door strong enough to be recognised.
If you plan to operate the door with your pet‘s implanted RFID chips, please test its suitability for daily use
thoroughly with your pets when the door is not yet installed.

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Please note!
Correct installation
Install the petWALK pet door as indicated in this manual (the inner and outer frame are connected tightly via
threaded rods to close the opening. The petWALK door has to be installed in such a way that it is possible to
uninstall easily. Do not lather any parts or connect them permanently to structural elements of your house.
Do not cover the door - neither the inner nor the outer frame - with facade. Make sure that the door can be
uninstalled at any time.
Watch out for a professional seal (waterproofing). Use silicone on the outer frame to seal any gaps between
the wall/window/door and the petWALK door. No warranty/guarantee claims can be made for water damage!
Charging the battery
If you do not plan to install the petWALK door in a timely manner after receiving the shipment, plug the door
in to a wall socket with the provided connector, so that the backup battery is charged and will not wear o that
quickly. Repeat every few weeks.
Reparation process/submission for repair
Petwalk Solutions GmbH does not oer on-site service. In the case of a warranty/guarantee repair or any
other need for service- and repair, please contact our service center and provide your door‘s serial number.
When asked, please send your petWALK door to our production plant for analysis or repair. Repairs that are
not subject to warranty/guarantee, will be carried out at the door owner‘s expense. You will be informed about
the impending charges upfront.
After the purchase, you receive your petWALK door particularly well wrapped as a box-in-box shipment.
Please keep all the packaging material and use the same box-in-box shipping method in the case of a repair
shipment.
To avoid any problems with carries, we highly recommend to photograph your shipment before sending it o,
just in case a transport damage occurs.

Seite 5 von 72User ManualPetwalk Solutions GmbH
Congratulations on your new
petWALK pet door!
Welcome to the petWALK family! You now have the world‘s most technically advanced pet door at home. We
hope that you and your four-legged darlings enjoy your new-found freedom.
Your petWALK pet door is an extremely high quality and electronically very complex product. Please read this
user manual as well as the installation manual carefully. It will answer many of your questions in advance
and help you better understand the petWALK pet door.
During the development of this product, it was very important for us to make sure that it is easy to operate and
understand, despite being technically highly complex. The user manual contains all the information relevant
to the operation, handling, installation and maintenance of the petWALK pet door. Further useful information,
as well as the most up-to-date version of this manual can be found in our Info-Center on our website at
www.petwalk.at/info-center. In order to avoid accidents and prevent damage to the petWALK pet door, please
note and follow the instructions in this manual.

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Inhaltsangabe
I. EXPLANATION OF SYMBOLS ..................................................................................................... 9
II. Proper use .............................................................................................................................. 10
III. Content & purpose of this document........................................................................................ 10
IV. Safety ..................................................................................................................................... 10
i General safety instructions................................................................................................................................................ 10
ii Safety instructions for handling the petWALK pet door.................................................................................................... 11
iii Safety instructions on the petWALK pet door ................................................................................................................... 12
1 How to test a petWALK pet door .............................................................................................. 13
2 Your petWALK pet door............................................................................................................ 15
2.1 Packaging Contents........................................................................................................................................................... 15
2.2 Surface texture................................................................................................................................................................... 16
2.3 Necessary tools for installation ......................................................................................................................................... 16
2.4 Appropriate use of the petWALK pet door......................................................................................................................... 16
2.5 Components of the petWALK pet door.............................................................................................................................. 17
2.6 Functionality of the petWALK pet door.............................................................................................................................. 18
2.7 The petWALK safety concept............................................................................................................................................. 18
2.7.1 Motion monitoring..................................................................................................................................................................................................................18
2.7.2 Electronig anti-jamming protection (motor current monitoring).......................................................................................................................................18
2.7.3 Mechanical anti-jamming protection (slip clutch)..............................................................................................................................................................19
2.7.4 Constructional anti-jamming protection..............................................................................................................................................................................19
3 Basic functionality .................................................................................................................. 20
3.1 Meaning of the icons on the display.................................................................................................................................. 20
3.1.1 Colour coding on the display screen ....................................................................................................................................................................................21
3.1.1 COLOUR CODING OF THE INDIVIDUAL DISPLAY ELEMENTS ........................................................................................................................................22
3.2 Movement detection by the petWALK pet door ................................................................................................................ 24
3.3 Detection range of the motion sensors ............................................................................................................................. 25
3.4 Motion detection with active access control (RFID).......................................................................................................... 25
3.5 Manual opening and closing of the petWALK pet door..................................................................................................... 26
3.6 Emergency power supply settings..................................................................................................................................... 26
4 Initial operation of the petWALK pet door ................................................................................ 27
4.1 How to turn it on ................................................................................................................................................................ 27
4.2 Operating the petWALK pet door....................................................................................................................................... 27
4.2.1 Remote control........................................................................................................................................................................................................................27
4.2.2 App control ..............................................................................................................................................................................................................................27
4.2.3 Meaning of the (remote) control symbols............................................................................................................................................................................28
4.3 Switching the petWALK door on and off ........................................................................................................................... 29
4.4 Opening and closing the petWALK pet door manually ..................................................................................................... 30
4.5 Changing the operating mode........................................................................................................................................... 30
4.5.1 Operation mode „return home“............................................................................................................................................................................................31
4.5.2 Operating mode „RFID-access“............................................................................................................................................................................................31
4.6 Emergency operation during power outage ...................................................................................................................... 32
5 Set up and Programming ......................................................................................................... 33

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5.1 Adjusting the displayed time ............................................................................................................................................. 33
5.2 Adjusting the volume of signal sounds.............................................................................................................................. 34
5.3 Adjusting the door opening time ....................................................................................................................................... 34
5.4 Adjusting the door opening angle...................................................................................................................................... 35
5.5 Adjusting the doorway lighting .......................................................................................................................................... 36
5.6 Adjusting the sensitivity of motions sensors (detecting range)......................................................................................... 37
5.7 Programming the brightness threshold............................................................................................................................. 38
5.8 Programming the time window for entry and exit control................................................................................................. 39
5.8.1 Programming the time window for entry control ................................................................................................................................................................40
5.8.2 Programming the time window for exit control...................................................................................................................................................................40
5.9 Programming the optional door contact............................................................................................................................ 41
6 Operating the door with RFID access control............................................................................ 43
6.1 General RFID information in relation with the petWALK pet door.................................................................................... 43
6.2 Using implanted chips for RFID-access ............................................................................................................................ 43
6.3 Detection range of RFID-collar tags and RFID-chips ........................................................................................................ 44
6.4 Operationg the door in RFID acces control mode............................................................................................................. 45
6.4.1 Programming an RFID collar tag .........................................................................................................................................................................................45
6.5 What the diplay tells you about granting and denying RFID access ................................................................................ 46
6.6 Different settings for RFID access from the inside and outside ....................................................................................... 46
6.7 Setting up different permissions for different RFID collar tags......................................................................................... 48
6.8 Erasing an RFID chip ......................................................................................................................................................... 49
6.9 Examples of RFID settings................................................................................................................................................. 49
7 Overview of the most important programming steps ................................................................ 51
8 Possible malfunctions ............................................................................................................. 52
8.1 Resetting the petWALK pet door - reset ............................................................................................................................ 52
8.1.1 Resetting your personal settings - PAR................................................................................................................................................................................52
8.1.2 Resetting to factory settings - ALL ........................................................................................................................................................................................52
8.1.3 Manual reset ...........................................................................................................................................................................................................................52
8.2 petWALK pet door makes a rattling sound........................................................................................................................ 53
9 Error messages on the display ................................................................................................. 54
9.1 E01: Error whilst opening the door leaf............................................................................................................................. 54
9.2 E02: Error whilst closing the door leaf .............................................................................................................................. 54
9.3 E03: Door leaf fails to close whilst the motor is running .................................................................................................. 55
9.4 E05: NO 24V POWER ADAPTOR CONNECTED ................................................................................................................ 55
9.5 A00: Alarm – door leaf forced open .................................................................................................................................. 56
9.6 LOAD: Low battery charge or battery not connected ........................................................................................................ 56
10 Maintenance, cleaning and upkeep......................................................................................... 56
10.1 Greasing the seals ............................................................................................................................................................. 56
10.2 Hinge bolts......................................................................................................................................................................... 57
10.3 Cleaning and cleanliness................................................................................................................................................... 57
10.4 Cleaning the sensors ......................................................................................................................................................... 57
10.5 Adjusting the slip clutch .................................................................................................................................................... 58
10.6 Changing temperatures .................................................................................................................................................... 58
10.7 Submission for repair ........................................................................................................................................................ 58

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11 Shutting down and disposal of the petWALK pet door .............................................................. 59
12 FAQs ....................................................................................................................................... 60
13 Contact details ........................................................................................................................ 63
14 Processing repair and warranty cases...................................................................................... 64
14.1 Repair/warranty handling procedure ................................................................................................................................ 64
15 Appendix................................................................................................................................. 65
15.1 Technical details ................................................................................................................................................................ 65
16 Guarantee conditions .............................................................................................................. 70
16.1 EC Declaration of conformity according to the directive on machinery 2006/42/EC (machinery directive) ................. 71
16.2 Type label........................................................................................................................................................................... 72

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I. EXPLANATION OF SYMBOLS
The following symbols are used as a visual aid in this user manual:
NOTE! This symbol entitled NOTE indicates supporting information regarding the
operation of the petWALK pet door.
CAUTION!
This symbol entitled CAREFUL indicates a potentially dangerous situation, an
immediate danger to the life and health of persons and situations that might
result in damage to property!
Immediate danger for life of persons.
Danger of personal injury and possibly additional damage to property.
Danger of damage to property and possibly additional low risk of injury.
DANGER!
A safety note with the DANGER signal indicates a potential danger of electric
voltage. Failing to follow these instructions may result in life-threatening injuries
and damage to property.
WARNING! A safety note with the WARNING signal indicates a risk of crushing. Failing to
follow these instructions may result in injury and damage to property.
IMPORTANT! Notice of the requirement to read the user manual. Failing to follow these
instructions may result in the product malfunctioning.
ATTENTION! Notice of the requirement to wear protective gloves.

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II. PROPER USE
The petWALK pet door is designed to be used solely by pets (in order to be able to enter and leave a building
independently).
In order to ensure the safety of persons (especially small children) and their pets, the petWALK pet door is
equipped with multiple safety mechanisms.
The petWALK pet door may only be used by people that have read this user manual and the accompanying
assembly and installation manual.
The product may only and solely be used for the purposes of letting pets (e.g. dogs and cats) in and out of your
building. The product must not be used by people, especially small children.
Danger to persons and pets as well as damage to the petWALK pet door can arise if it is not used as intended.
Improper use of the product will result in the loss of guarantee, warranty and product liability claims.
III. CONTENT & PURPOSE OF THIS DOCUMENT
This user manual contains information relevant to the operation, maintenance, cleaning and reparation as well
as the correct disposal of the petWALK pet door.
The purpose of this documentation is to ensure that the petWALK pet door is safe to use for all persons involved.
Following the instructions in this document will serve to avoid danger and to prevent damage to the petWALK
pet door.
IV. SAFETY
This user manual is based on the valid EU Regulations and includes safety instructions. Every person who
operates the petWALK pet door is required to have read and understood the user manual. Following the
instructions in this user manual and in the accompanying assembly and instruction manual is a prerequisite for
using the petWALK pet door safely.
i General safety instructions
IMPORTANT!
Before you start using your petWALK pet door, it is essential that you read this user
manual as well as the accompanying assembly and installation manual and follow
the instructions!
CAUTION!
Retrofitting the product with various components from third-party manufacturers
as well as making changes to the petWALK pet door without prior agreement with
the manufacturer (Petwalk Solutions GmbH) is prohibited!
It is forbidden for persons that have not read the user manual to use the petWALK
pet door. Keep children (especially small children) away from the petWALK pet
door!

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ii SAFETY INSTRUCTIONS FOR HANDLING THE PETWALK PET DOOR
CAUTION!
Pay particular attention to the correct transportation of the product and the risk of
crushing (between the product and the vehicle whilst loading and unloading the
device into and out of a vehicle).
CAUTION!
Make sure that small children stay away from the petWALK pet door and that
they are not able to reach into the swivelling range nor closing mechanism of the
door leaf.
WARNING!
Make sure that your pet leaves the danger zone (swevelling range) immediatly.
Otherwise, small soft body parts may not be recognised by the sensors and could
be jammed by the door leaf.
WARNING!
Use the petWALK door only when the house door is closed (assuming that it is
built into a house door) - otherwise a crush hazard could occur in and around the
petWALK pet door.
CAUTION!
When transporting, lifting or moving the product (packaged or unpackaged), we
recommend to wear sturdy shoes (a falling petWALK door may pose the risk of
crushing your foot).
IMPORTANT!
Swap the battery (backup battery) immediately when it is empty. (For example,
should there be a powercut, the petWALK pet door will no longer be able to open
and close). Ensuring the battery charge is sucient is especially important during
longer absences!
The battery‘s lifespan is several years. The charge capacity is displayed.
DANGER!
Make sure that the petWALK pet door doesn‘t remain open for an unnecessarily
long time. When opened manually, the door has to be closed manually. Programm
the opening time accordingly. Small children could use the petWALK pet door to
get outside and animals that don‘t belong to you could gain access to the house.
IMPORTANT!
When using an RFID Chip, hang the chip around your pet‘s neck in a way that
ensures that it doesn‘t get lost and cannot be found easily by strangers.
Should an RFID Chip get lost, you can easily erase it.
IMPORTANT!
When using an RFID Chip, hang the chip around your pet‘s neck in a way that
ensures that it doesn‘t get lost and cannot be found easily by strangers.
Should an RFID Chip get lost, you can easily erase it.
WARNING!
If animals regularly use the petWALK pet door to enter and leave the building
during damp weather conditions or rain, it can lead to a risk of slipping in and
around the petWALK pet door.
WARNING!
Check regularly that the power supply cable has not been chewed on, scratched
or otherwise damaged by pets (particularly around the door hinges).
Damaged cables may only be replaced by a skilled electrician.

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iii Safety instructions on the petWALK pet door
There are also safety instructions on the petWALK pet door itself as well as on the packaging. These instructions
draw attention to possible hazards and residual risks. The instructions found on the safety labels on the
petWALK pet door as well as the packaging must be complied with under all circumstances.
The pictograms for warnings, prohibitions and rules on the petWALK pet door (as well as the packaging) and
their meaning:
ATTENTION! Use safety gloves.
IMPORTANT! Read the user manual and the assembly & instruction manual.
ATTENTION! Pay attention to the danger of breakage of fragile door components.
ATTENTION! Dispose of the product and / or components in an environmentally responsible
manner (electronic components must not be disposed of with household waste).

Seite 13 von 72User ManualPetwalk Solutions GmbH
1 HOW TO TEST A PETWALK PET DOOR
Before installing the petWALK pet door in your preferred installation site, test it close to where it shall be installed
later on. Our packaging serves as a testing stand.
CAUTION! The petWALK pet door has to be held by at least one person during the entire test
set up and process, so that it will not tip over!
Push the packaging lid inwards where perforated and place this part on the bottom of the box.
Open the box and place the petWALK pet door inside as shown in the picture. The door module has to be held
from now on.
Push in the flaps located on the front side as marked on the box. Now, secure the petWALK door module with
the flaps by pressing them into the gap between the inner and outer frame. Even though the door is now a bit
more stable, it still has to be held, as it will easily tip over when opened (the centre of gravity changes!).

Seite 14 von 72 User Manual Petwalk Solutions GmbH
Remove the perforated flap left or right to make space for the power cable.
Connect the petWALK door with the wall plug included in the package and take your time to test the petWALK
door thoroughly with your pet.
To make it easier for your pet, you can place the testing stand in a door frame between two rooms and block
the sides with pieces of cardboard. This way, your pet has to use the door to move between the rooms. Always
make sure to secure the door module by holding on to it (test at your own risk).
You are now ready for chapter 4 „Initial operation of the petWALK pet door“.

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2 YOUR PETWALK PET DOOR
2.1 PACKAGING CONTENTS
Package contents for the door module (standard):
• outer frame (external flange) incl. door leaf
• inner frame (inner flange)
• remote control
• power supply unit 24V (for connecting to a wall socket)
• 1 RFID-collar tag
• spare velcro fasteners
• user manual
• Assembly and installation manual
• Hex key SW 4,0 (to mount the inner and outer frame)
• Double open-end spanner SW 13 (to adjust the slip clutch)
Depending on the configuration of the petWALK pet door, the connecting cables for integrating your alarm
system and for connecting the optional door contact will protrude out of the outer frame. These are labelled
accordingly.
Package contents for the tunnel set (optional):
• 4 tunnel plates
• 8 threaded rods
• 1 cellular rubber tape
• 1 wire harness extension (not included with the 10 cm / 4 in tunnel)
Additional optional accessories:
• Connecting cable - alarm relay
• Set connecting cable - door contact & magnetic door contact
• In-wall power supply unit & connecting cable (for hidden power connection)
• Connection cable harness extension
• 3 m/120 in extension cable
• RFID collar tag small/large
• petWALK.control (IoT - connects the petWALK door with the Internet)
• Outer and inner decorative panels
• Additional distance frame (spacer)
• Additional insulation - for passive house level insulation (0,5 [W/m²K] instad of 0,8 [W/m²K])
• Pawmat
HINT!
-Check if the contents of the box are complete immediately after unboxing.
-Check if the petWALK pet door is functioning correctly immediately after
unboxing.
-Keep the packaging material for a possible repair shipment in the future
-Dispose of the packaging in an environmentally friendly manner (paper and
cardboard in the waste paper bin, plastic parts in the plastic waste bin)!
Depending on how and where you would like to install the petWALK pet door, please proceed in accordance
with the installation manual. To prepare for installation, we recommend watching our installation videos. You
will find the link to the videos on our website at www.petwalk.at/info-center/installation.

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2.2 SURFACE TEXTURE
The visible surfaces of the door module are covered with high-quality textured paint, which is applied in multiple
layers in many complex steps. The front surfaces of the door module can show production-related marks
(scratches, bumps, irregularities, etc.). By attaching the recommended covers, these traces of production are no
longer visible and do not represent a product defect. The petWALK pet door is not intended for the use without
covers. The covers not only fulfill an optical, but also a protective function, as they cover the sensitive insulating
foam and thus the electronics within.
2.3 NECESSARY TOOLS FOR INSTALLATION
The petWALK pet door was designed in such a way that it can be assembled and installed with only a few tools.
You will need the following common household tools:
• Hex key SW 4,0 (included in the scope of delivery)
• Box cutter („Stanley cutter“) or scissors
For the installation in a wall with the optional tunnel set you will additionally need:
• Hack saw or angle grinder with a steel sheed divider
• (Portable) circular saw
• Mounting adhesive tape
2.4 Appropriate use of the petWALK pet door
The petWALK pet door is destined for the transit of cats and dogs and the installation in a wall, door or multiple
glazing panel. When preparing the opening for the petWALK door, pay special attention to the conservation
of structural stability and mechanic firmness of the sourrounding building mass. An alternative installation
site has to be chosen in case the stability or firmness of the building mass would be endangered. Firmness is
especially important for openings in glass panels.
Please take time to train your pets on how to use the petWALK pet door. The door has to be able to open and
close uninterruptedly. Your pet must not press against or run into the door leaf. Your pet has to walk through the
petWALK door slowly and leave the opening- and closing area immediately. Regular maintenance, especially of
the slip clutch, is necessary. You have received the corresponding tools with the scope of delivery.
In the case of improper use, no guarantee claims can be made.
VISIBLE AREA (LAQUERED) COVERED AREA (NOT LAQUERED)

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2.5 COMPONENTS OF THE PETWALK PET DOOR
Your petWALK pet door is equipped with sensitive electronics as well as multiple sensors and two independent
electronic motors. Below you will find a list of components and their location within the petWALK door.
1. DIsplay board: is located on the top inner frame. It contains the receiver of the remote control signals as
well as the visual elements of the display.
2. Control board: is located on the top of the external flange and is protected by the mechatronics cover. It
triggers the motors and controls the sensors.
3. Capacitive motion sensor („Theremin“): Capacitive motion sensor: these sensors are located in the
internal and external flanges. These sensors produce an electromagnetic field and, together with PIR
motion sensors, recognise movement in front of the petWALK pet door.
4. PIR motion sensor: the petWALK pet door features two PIR (passive infrared) sensors. The inside PIR
sensor is located centrally on the top of the external flange. The outside PIR sensor is located centrally on
the bottom of the door leaf.
5. RFID-antenna: is built into the middle of the door leaf. The RFID antenna produces electromagnetic
waves. This technology enables transponders to be located and identified.
6. Light sensor: is located centrally on the top of the outside of the door leaf. It measures the light intensity
outdoors and is needed for day and night exit or entry control.
7. Closing motor (drive unit): depending on the hinge, it is located either to the left or the right side of the
control board on the outer frame. The closing motor opens and closes the door leaf with the aid of a lever
and a gate plate.
8. Door contact: the door contact is located on the hinged side above the door leaf next to the electronics.
The door contact is used to determine if the petWALK pet door is locked or forced open, which would
trigger an alarm.
9. Interlocking motor: is located in the external flange behind the mechatronics cover and is not visible
during normal operation. It moves bolts downwards to lock and upwards to unlock the door.
10. Slip clutch: is hexagonal like a nut and is located on the hinged side above the door leaf (left/right). The
slip clutch is a safety mechanism which requires regular adjustments and maintenance.
11. Backup battery connector: is white and located above the door leaf on the opposite side of the hinge.
It can easily be identified through the black and white cables that are attached to the white connector.
12. Reset-button: is a tiny black switch in a metal casing that is located beside the battery connector. It is
reached more easily when you open the door.
visible side of the inner frame
with grey cover
invisible side of
the inner frame
visible side of the outer frame
with grey cover
invisible side of
the outer frame

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2.6 FUNCTIONALITY OF THE PETWALK PET DOOR
Unlike conventional manual cat flaps, which your pets have to open with their head, petWALK uses a completely
dierent construction principle. A highly thermally insulated door leaf is moved by a powerful motor. When
closed, the door leaf is pressed firmly against a circular (O-Ring) seal and locked mechanically. This provides a
completely airtight lock and a high degree of anti-burglary security.
The petWALK pet door is controlled fully electronically. When the pet approaches, your petWALK pet door
recognises it with the help of the theremin and motion sensors and thus opens the door leaf. If the RFID access
control is activated, the door operates as follows: The theremin and the motion sensors recognise movement
and activate the RFID antenna. This emits a magnetic field and activates the RFID collar tag of your pet. The
chip sends a signal and the petWALK pet door opens - given that this particular chip has been programmed to
the petWALK pet door prior. You can find more detailed information regarding RFID in chapter 6 „RFID acceess
control“.
2.7 THE PETWALK SAFETY CONCEPT
There are several independent security mechanisms built into the petWALK pet door. The door fulfils all safety
requirements. Despite the highest requirements and best technical development, there is no 100% perfect
product and a certain amount of risk resides. This is why your pet should leave the opening and closing area
immediately.
2.7.1 MOTION MONITORING
The petWALK pet door recognises animals with the help of two highly sensitive motion sensors (one on the
outside and one on the inside) and closes once no movement has been detected within a defined period of time.
If the animal lingers in the doorway without moving, the door leaf might begin to close as the sensors cannot
detect any more movement. This is the same eect that you get in elevators or automatic doors in department
stores if you stand still in the doorway or quickly step into the doorway whilst it is closing. Should this happen,
it is not a problem as another safety measure kicks in - motor current monitoring.
2.7. 2 ELECTRONIG ANTI-JAMMING PROTECTION (MOTOR CURRENT MONITORING)
If the door leaf encounters a slight resistance when closing or opening, it will immediately come to a halt before
opening up a little again. After a while, the petWALK pet door will produce a warning tone before trying to close
the door leaf carefully once again - however, this time with a little more pressure. After multiple failed attempts,
the petWALK pet door goes in to alarm status to indicate a problem - for example, an object could have fallen
over and therefore be blocking the petWALK pet door.
You can check this functionality easily yourself by placing your hand into the doorway and remaining still, so
that the door leaf starts to close. Should there be an electronic malfunction, there is no need for you to worry
as there is a further mechanical safety measure (presented below). After four failed attempts, the petWALK pet
door displays the error code “E02” on the display.
Should the door leaf fail to stop immediately and move in the opposite direction, but instead exert very light,
continuous pressure and after a few seconds display the error code “E03”, the mechanical anti-jamming
protection is set too lightly. You can adjust this yourself as described in chapter „10.5 ADJUSTING THE SLIP
CLUTCH“.

Seite 19 von 72User ManualPetwalk Solutions GmbH
2.7.3 MECHANICAL ANTI-JAMMING PROTECTION (SLIP CLUTCH)
The drive motor is connected to the door leaf via a mechanical clutch, that automatically interrupts the power
transmission at a certain resistance level. This resistance level has been set in order to ensure that the petWALK
pet door cannot under any circumstances cause a serious injury should any of the electronic safety features fail.
the level of force can reduce over time as a result of wear and tear of the clutch discs. In the worst case, the
electronic anti-jamming protection might not work as the slip clutch will stop the door at a lower resistance
level. Should this be the case, you can reset the slip clutch - see capter „10.5 ADJUSTING THE SLIP CLUTCH“.
You can test this mechanism easily yourself by manually pressing the door leaf open and closed whilst it is
open. This should be possible without exerting too much pressure. The force you require is the maximum force
that can theoretically be exerted on an objected jammed in the doorway.
2.7.4 CONSTRUCTIONAL ANTI-JAMMING PROTECTION
petWALK pet doors uses two independent motors in order to be able to move the door leaf as softly as possible,
yet lock it tightly.
The door motor only uses the amount of electricity it requires for any given movement. The locking motor is only
activated once an electrical contact is closed and if the size of the gap on the side facing away from the axel is
less than 8 mm / 0.3 in. A small wedge on the top of the door leaf and a bolt on the locking mechanism are used
to ensure this. The bolt on the door leaf can only be shut tightly once the size of the gap on the side facing away
from the axel is in the safe range. Otherwise, the bolt stops the door leaf from closing.
HINT!
Despite all of the safety devices mentioned above, please make sure that your
pet or its tail doesn‘t linger in the petWALK pet door. “Soft” obstacles such as
a cat‘s tail may not be optimally recognised by the safety devices and could thus,
lead to a risk of crushing. petWALK does not give any guarantee or accept any
liability regarding this risk.

Seite 20 von 72 User Manual Petwalk Solutions GmbH
3 BASIC FUNCTIONALITY
3.1 MEANING OF THE ICONS ON THE DISPLAY
The display on the inside gives you an overview of the current operating status of the petWALK pet door. To
make using the door as simple as possible, every icon is assigned to a button on the remote control with the
same icon.
Meaning of the icons:
OPERATING MODE
Shows the operating status: red = sleep mode / green = in use / blinking green = battery charging
EXIT CONTROL
Shows whether animals are currently allowed to go out or not.
ACCESS CONTROL
Shows whether animals are currently allowed to come in or not.
DOOR STATUS
Shows the status of the petWALK pet door (glows green when the door leaf is opening, open or
closing).
ACCESS CONTROL
Shows whether the door control is set with an RFID chip (access control icon glows green) or with
the motion sensor (access control icon doesn‘t glow).
TIME SETTINGS
Shows whether the time program has been activated to control the door. Using the time program,
you can determine from when to when your animals can enter or exit the building.
LIGHT SETTINGS
Shows whether the light sensor has been activated to control the door. Using the light control, you
can determine the brightness threshold at which your pets can no longer use the petWALK pet door.
RAIN SENSOR (not available anymore)
Shows whether the rain sensor has been activated to control the door. The rain sensor enables you
to control the door based on the amount of rain that has fallen.
You will find the time on the left of the display. The time is set at the factory and is not visible in sleep mode.
Instructions on how to set the time and switch between a 12-hour clock and a 24-hour clock can be found in
chapter „ADJUSTING THE TIME“.