12
13. PRODUCT SYMPTOMS AND TROUBLESHOOTING
1) The power does not turn on:
- Charge the device. If the power does not turn on even after charging, contact Phiaton Customer Service.
2) The device does not charge:
- Check whether the USB charging cable has been properly connected with the device.
- Check whether the PC power is on and that it has been properly connected.
- When using a separately purchased USB AC adapter, check to see that it has been properly connected.
3) The device does not pair:
- Check whether the power of the ‘Bluetooth Device’ you want to connect is on.
- Check whether the Bluetooth feature within the ‘Bluetooth Device’ you want to connect is enabled.
- Check whether the ‘Bluetooth Device’ you want to connect is within the supported range.
(Pairing is supported only when within 3 feet.)
- Check whether the Bluetooth prole within the ‘Bluetooth Device’ is compatible.
4) Music cannot be played:
- Check whether the power of the device and ‘Bluetooth Device’ is on.
- Check whether music is being played within the connected ‘Bluetooth Device’.
- Check whether the volume within the connected ‘Bluetooth Device’ is low.
5) Noise is heard or the sound lags:
- Check whether there is an electronic device using the 2.4 GHz frequency band nearby the device and
connected ‘Bluetooth Device’.
- Check whether the connected ‘Bluetooth Device’ is far away from this device.
(Maximum communication range: within 33 feet.)
- Check whether the Radio interference object (metal, wall, etc.) or user’s body is located between BT 110
and ‘Bluetooth device’. (If the Radio interference object (metal, wall, etc.) or user’s body is located
between BT 110 and ‘Bluetooth device’, it could have an inuence to BT 110’s radio performance.
6) The music sound quality is low:
- If the ‘Bluetooth Device’ you are trying to connect with this device is accessed to HSP, change the access
to A2DP.
7) The other party cannot be heard while on a call:
- Check whether the power of the ‘Bluetooth Device’ you want to connect is on.
- Access Bluetooth through HFP or HSP.
- Check whether the volume within the connected ‘Bluetooth Device’ is low.
8) Product does not operate or operation has stopped:
- Connect the USB charging cable to reset.
- Power will turn o once the USB charging cable is connected.
- Pairing information is not deleted even when the device is reset.
9) The device is paired with PC/Laptop but does not work:
- PC/Laptop is equipped with various Bluetooth drivers depending on the manufacturer and it is possible
it does not support BT 110.
- Please contact the PC/Laptop manufacturer to download the latest software driver or for further
assistance in connecting to a ‘Bluetooth Device’.