Philips Essence 5000 Series User manual

Coee Machine
Service
ServiceManual
Rev. 03 JAN. 2019
All parts of this document are the property of Philips Consumer Lifestyle.
All rights reserved. is document and all the information herein is provided without liability deriving from any errors or omissions. Furthermore, no part may be reproduced, used or
collected, except where express authorisation has been provided in writing or through a contractual agreement.
Published by Philips Consumer Lifestyle Subject to modication © Copyright reserved
PHILIPS 5000
15/01/2019
EN 4219 400 00044
OTC
HISTORY OF CHANGES TO THE SERVICE MANUAL
From Rev. To Rev. Chapter Inserted Modied
Rev.02 Rev.03 ALL Inserted 120V CMF/ OTC Model
CMF
TYPE 12NC DESCRIPTION
EP5310/10 882867010010 PHI 5000 CMF BK 230/50
EP5310/10 882867010300 PHI 5000 CMF BK 230/50
EP5310/20 882867020010 PHI5000 CMF BLACK WE
EP5310/12 882867012710 PHI5000 CMF BLACK CHN
EP5310/14 882867014660 PHI5000 CMF BLK TAIWAN
EP5311/10 882867610010 PHI5000 CMF WHITE WE
EP5311/10 882867610300 PHI5000 CMF WHITE CEE
EP5314/10 882867510010 PHI 5000 CMF G/ANM 230/50
EP5314/10 882867510300 PHI 5000 CMF G/ANM 230/50
EP5314/10 882867510870 PHI 5000 CMF G/ANM 230/50
EP5315/10 882868510300 PHI5000 CMF SS CEE
EP5315/10 882868510300 PHI5000 CMF SS CEE
EP5315/10 882868510870 PHI5000 CMF SS RUSSIA
EP5360/10 882864110010 PHI 5000 OTC BK 230/50
EP5361/10 882865510010 PHI 5000 OTC WH 230/50
EP5361/10 882865510300 PHI 5000 OTC WH 230/50
EP5960/10 882866310010 PHI 5000 OTC BK 230/50
TYPE 12NC DESCRIPTION
EP5961/10 882866610010 PHI 5000 OTC WHT 230/50
EP5365/10 882866910010 PHI 5000 OTC CAR SS 230/50
EP5365/10 882866910300 PHI 5000 OTC CAR SS 230/50
EP5363/10 882866710010 PHI 5000 OTC SIL 230/50
EP5363/10 882866710300 PHI 5000 OTC SIL 230/50
EP5060/10 882868710870 PHI 5000 OTC BLK 230/50 RU
EP5064/10 882868810870 PHI 5000 OTC G/ANM 230/50 RU
EP5065/10 882868910870 PHI 5000 OTC SS 230/50 RU
EP5365/12 882866912710 PHI 5000 OTC SS 230/50 CHN
EP5365/13 882866913470 PHI5000 OTC SS KOREA
EP5361/14 882865514660 PHI 5000 OTC WHT 120/60 TWN
EP5364/10 882866810010 PHI 5000 OTC G/ANM 230/50 WE
EP5365/14 882866914660 PHI 5000 OTC SS 120/60 TWN

PHI 5000
General Information
Description Value
Housing material ermoplastic material
Size (w x h x d) 221 x 340 x 430 mm (data may vary depending on the model)
Weight 7,5 kg (data may vary depending on the model)
Power Cord length 1200 mm
Cup size Up to 152 mm
Water tank 1.8 litres - Removable type
Water leter Acquaclean lter 12NC-421944082321 (CA6903/00)
Coee bean hopper capacity 250 g
Coee grounds drawer capacity 15
Milk carafe capacity 0,5 l (OTC Version)
Energy Eciency Label A
Energy saving mode consumption < 1 Wh
Pump pressure 15 bar
Boiler Stainless steel type
Safety devices ermal fuse
Nominal voltage - Power rating –
Power supply Data stored on the below label placed inside the service door
Serial Number TW90xxyy768226 TW90= product + production location - xxyy = year & Production week - 768226 = unique following
number
Technical specication
Description Value
Power supply and output: 230V ~ 50Hz 1900W / 120-127V ~ 60Hz 1300W / 220V ~ 50-60Hz 1900W
Power consumption: During heating phase- approx. 5.6 A
Coee heat exchanger output: Stainless steel 230-220V ~ 1900W / 120-127V ~ 1300W
for coee, hot water and steam dispensing
Safety system: 2 thermostats at 190°C one shot
Temperature monitoring: (NTC) variable resistor sensor - transmits the value to the electronic card
Automatic dosage: Dose adjustment controlled by the electronic system
Gear motor: 2 rotation directions; power supply 24VC
Coee grinder: Direct current motor with at ceramic grinder blades
Pump: Ulka Type EP5/S GW 230V, 50 Hz / 220V, 50-60Hz and Type EP5/S 120-127V, 60Hz,
approx. 13-15 bar with reciprocating piston and thermal switch 100°C 48 W.
Overpressure valve: Opening at approx. 16-18 bar
Water circuit lling time: Approx. 15 sec Max. on rst lling cycle
Heating time: Approx. 45 sec.
Grinding time: Approx. 8-10 sec.

PHI 5000
3. Operating logic
3.1. Single microswitch gear motor 1
3.2. Temperature sensor (adjustment) 1
3.3. Coee grinder for 220-230V 2
3.4. Autodose system description 220-230V 2
3.5. Coee lack detection and coee grinder blocked 3
3.6. Coee cycle 4
3.7. Coee grinder 120-127V 4
3.8. Detection of coee bean absence, dose adjustment,
blocked coee grinder
4
3.9. Dose self-learning (SAS) 120-127V 5
3.10. Milk Carafe (OTC version) 6
3.11. Water level detection (water tank) 6
3.12. AquaClean water lter 7
3.13. Descaling request 7
4. Diagnostic Mode
4.1. Test Mode 1
4.2. Grinder Tuning 7
4.3. Steam out 8
4.4. Error codes 9
5. Saeco Service Center
5.1. Saeco Service Center - Quick Start Guide 1
6. Machine Repair Flow
6.1. Repair Flow 1
Table of contents Page
1. Introduction
1.1 Consumer Replaceable Parts (CRP) List 1
1.2. Specic tools and equipment 3
1.3. Maintenance product 3
1.4. Safety warnings 3
1.5. Water circuit diagram 4
1.6. Electrical diagram 5
1.7. Service POLICY grid as used for coee machine 6
1.8. External machine parts 6
1.9. Customer menu in the PHI 5000 8
1.10. Operation, cleaning and maintenance 10
1.11. Brew Unit mainteinance: Where to grease 11
1.12. Position of the Brew Unit 11
1.13. Internal machine parts 12
2. Technical specications
2.1. Specication for the measurement of the coee products
temperature.
1
2.2. Specication for the measurement of the Milk products
temperature.
2
2.3. Machine parameters and performance 4
Table of contents Page
7. Disassembly
7.1. Outer Shell 1
7.2. Dispenser 2
7.3. Coee grinder 3
7.4. Grinder blades 3
7.5. Coee grinder adjustment 5
7.6. Carafe connection and hot/steam water dispenser (OTC) 6
7.7. Central plate 6
7.8. Pin boiler 7
7.9. Gear motor 7
7.10. Pump 8
7.11. Flow-meter 8
7.12. Boiler 8
7.13. CPU board 9
7.14. Programming access for EPSC (Espresso Philips Service
Center)
9
7.15. KYB interface and display 9
7.16. Fitting and removing Oetiker clamps 10

PHI 5000
CHAPTER 1
INTRODUCTION

PHI 5000 01 INTRODUCTION
1/9
Consumer Replaceable Parts are parts which we encourage consumers to replace themselves (as required);
these parts can be removed without help of a screwdriver
1.1. Consumer Replaceable Parts (CRP) List
CRP CTN 12NC Description Compatible for (models): Picture (assembled)
CP0391/01 421941310161 Dip tray
EP5060/10 - EP5310/10
EP5360/10- EP5960/10 PHI5000
CMF -PHI5000 OTC
CP0651/01 421941311591 Dip tray EP5361/10 - EP5361/14 -
EP5961/10 PHI5000 OTC
CP0386/01 421941310101 Dip tray EP5065/10 - EP5365/10/12/13/14
PHI5000 OTC
CP0506/01 421941310511 Dip tray EP5363/10 PHI5000 OTC
CP0228/01 421944052271 Water tank ALL MODELS
CP0392/01 421941309971 Coffee grounds container ALL MODELS
CP0652/01 421944078961 Espresso Stand ALL MODELS
CP0653/01 421944078161 Espresso Stand cover ALL MODELS
CP0509/01 421944070441 Drip tray cover ALL MODELS
CP0153/01 421944029452 Complete milk carafe ALL EXEPT CMF MODELS

PHI 5000 01 INTRODUCTION
2/9
CP0154/01 421944032881 Transparent caraffe ALL EXEPT CMF MODELS
CP0155/01 421941307041 Top cover carafe black ALL EXEPT CMF MODELS
CP0156/01 421944007561 Black carafe cover lid ALL EXEPT CMF MODELS
CP0157/01 996530067584 Milk silicon tube ALL EXEPT CMF MODELS
CP0158/01 996530068626 Black milk intake tube connector ALL EXEPT CMF MODELS
CP0227/01 421944042971 Black water dispenser ALL EXEPT CMF MODELS
CP0229/01 421944052401 Brew group ALL MODELS
CP0504/01 421944070662 Lid of coffee bean container ALL MODELS
CP0164/01 421944033301 Coffee measuring scoop ALL MODELS
HD5087/01 996530025808 Power cord ALL MODELS

PHI 5000 01 INTRODUCTION
3/9
1.4. Safety warnings
Please, read the Service manual of the machine before starting any maintenance.
Operation, maintenance and/or repair of this device may be carried out only by qualied persons, trained for
work at or with electric devices.
During the machine disassembly the operator has to pay attention to hot and under pressure parts.
All parts involved can be nd in the hydraulic circuit below schema (Image 1-par.1.7.).
e machine hydraulic circuit can reach maximum pressure of 16/18 bar.
To operate under safety condition is recommended to perform the Steam Out procedure in order
to remove the pressure and hot water inside the hydraulic circuit.
When the machine arrives at the Service Center in descaling mode interrupted, or making Descaling , take
EXTREME CARE to avoid any unintentional contacts with the descaler.
Aer the product has been repaired, it should function properly and has to meet the safety requirements and
legal regulations as ocially laid down at this moment.
e technicians to operate under safety conditions, must:
1. Use personal safety devices;
2. Turn o the machine by the power switch is not an adequate safety precaution;
3. Disconnect the appliance from the power mains before repairing;
4. Before and aer repair, it is recommended to perform dielectric strength tests (is domestic
appliance is rated as insulation class 1).
1.2. Specic tools and equipment
As well as the standard equipment, the following is required:
12NC Description Notes
-Flathead screwdriver # 0, # 2
-Torx screwdriver (T10) - (T20)
-Cutter
-Cable tie tightening tool
-Pliers for Oetiker clamps
- Digital ermometer Type K (accuracy for temperature of 0,05 % or ± 0,3°C)
- Temperature probe 80PK-22 (80AK-A ermocouple adapter required)
- Scale KERN EMB 500-1 or comparable device with a base
accuracy of 0,05 % or ± 0,5 g
- Power meter Voltcra EnergyCheck 3000 or comparable device with
a base accuracy of 1 % or ± 5W
-Stopwatch Basic model
996530009845 Serkit Tool needed for programming with our service tool
-EPSC (Espresso Philips Service
Center)
Tool used to ash the SW on the machines (for SW
upgrade and diagnostics mode). Refer to SDA_114585.
1.3. Maintenance Products
12NC Code Material Description
-ermal paste Heat resistance > 200°C
996530067222 Descaler “ACC SAE DECALCIFIER 5 L 1 UNIT”
132253695601 Jar of Grease “PARALIQ GB 363”
996530045784 Silicone grease “ACC TUBE FIN FOOD GREASE 2 400 ML”

PHI 5000 01 INTRODUCTION
4/9
Pump
Safety valve
Water
discharge
Steam pipe
Wa
ter tank
Two-way solenoid valve
Brewing Unit
Flowmeter
Boiler
Water
Hot water /steam
From this point circuit
High temperaure
From this point circuit
in pressure
Flowmeter
Steam and hot water
Two-way solenoid valve
Pump
Brewing Unit
Boiler
Safety valve
Water
discharge
Water tank
Image 1
1.5. Water circuit diagram

PHI 5000 01 INTRODUCTION
5/9
1.6. Electrical diagram

PHI 5000 01 INTRODUCTION
6/9
1Control panel
2 Adjustable coee and milk dispensing
spout
3Lid of water tank
4Lid of bean hopper
5 Lid of pre-ground coee compartment
6 Main switch
7 Socket for cord
8 Service door
9 Drip tray full indicator
10 Drip tray
11 Drip tray release button
12 Grind setting knob
13 Cover of bean hopper
14 Bean hopper
15 Brew group
16 Coee residues drawer
17 Coee grounds container
18 Drip tray cover
19 Espresso stand tray
20 Espresso stand cover
21 Hot water dispensing spout
22 Milk container
23 Water tank
24 Milk dispensing unit
25 Lid of milk dispensing unit
26 Milk dispensing spout
1.8. External machine parts (OTC Models)
1.7. Service POLICY grid as used for coee machine
During the repair is always recommended to use, if possible, single parts rather than the correspondent assem-
bly.
1
2
3
5
4
67
9
10
11
26
25
24
22 23
21
20
19
18
17
16
8
15
14
13
12