12 EN
8 Troubleshooting
Warning
•Never remove the casing of this apparatus.
Tokeepthewarrantyvalid,nevertrytorepair
the system yourself.
Ifyouencounterproblemswhenusingthis
apparatus,checkthefollowingpointsbefore
requestingservice.Iftheproblemremains
unsolved,gotothePhilipswebsite(www.
philips.com/support).WhenyoucontactPhilips,
ensure that the apparatus is nearby and the
model number and serial number are available.
No sound or poor sound
•Adjust the volume on the docking speaker.
•AdjustthevolumeonyouriOSdevice,
Bluetoothdevice,orotherexternaldevice.
No response from the
pressing of the keys on the
speaker
• Onthedockingspeaker,press and
simultaneously for 3 seconds.You can
restore the factory settings of the docking
speaker.
• DisconnectandreconnectACpower,and
then,switchonthedockingspeakeragain.
About Bluetooth connection
Cannot play music from my Bluetooth device
even after successful Bluetooth connection
•The Bluetooth device cannot work with
the speaker to play music.
ThesoundqualityispoorwhenIplaymusic
from a Bluetooth device.
•The Bluetooth reception is poor. Move
the Bluetooth device closer to the speaker
or remove the obstacles between the
Bluetooth device and the speaker.
CannotconnectmyBluetoothdevicewiththe
speaker
•The Bluetooth device does not support
theprolesthatarerequiredforthe
speaker.
•The Bluetooth function of the device is not
enabled. Refer to the user manual of the
device on how to enable the Bluetooth
function.
•The speaker is not in the pairing mode.
• The speaker is already connected with
another Bluetooth device. Switch off the
Bluetooth on that device and try again.
The paired device connects and disconnects
constantly.
•The Bluetooth reception is poor. Move
the Bluetooth device closer to the speaker
or remove the obstacles between the
Bluetooth device and the speaker.
•Onsomedevices,theBluetooth
connection can be deactivated
automatically for power-saving.