Philips SOPHO IPC 100 User manual

System and Display
phone
User Guide
The Advanced IP-PBX Communication Solution
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1
Using Your Multiline Telephone…
Handsfree Options
-Handsfree lets you place and answer calls by pressing “SPK” instead of using the handset.
-With Automatic Handsfree, you can press the CALL Key without lifting the handset. Normally, you have
Automatic Handsfree.
-Use Handsfree Answerback to answer a voice-announced Intercom call by speaking toward your phone
without lifting the handset or pressing a key.
Thank you for purchasing the SOPHO IPC 100 system.
The telephone described in this manual should only be connected to a SOPHO IPC 100 system by means of
the installation cables that come with the equipment.
Due to the flexibility built into the system, your Dialling Codes and Feature Capacities may differ from those
in this guide. Check with your Supplier / System Administrator and make a note of any differences.
Before using Your Telephone…
Alphanumeric Display Indicator
DC (Dial Control) Key
LND (Last Number Dial) Key
Programmable Function Keys
CHECK Key
CLEAR Key
OPAC (Operation Access) Key
CALL Key
FLASH Key
TRFR (Transfer) Key
DND/CONF Key
(Do Not Disturb / Conference)
HOLD Key
MIC (Microphone) Key
VOL (Volume Control) Key
Microphone
Dial Keys
Handset
Speaker
SPK (Speaker) Key
Functions 22 button
display phone
22 button
system phone
Programmable Keys 12 12
Additional Prg. Keys 10 10
Display Yes No
CHECK/CLEAR Keys Yes No
Handsfree Yes No (Talkback)
Accept DLS Console Yes No
Wall Mount Kit Yes (Built-in) Yes (Built-in)

2
For Your Convenience
An existing Appearance Key cannot be overwritten without the Appearance Key first being erased.
Programmable Function Keys (General Key Code) can be erased by entering Service Code 00.
Common Service Codes:


01 DSS/One-Touch Key 10 Call Forward – Immediate
03 DND Key 11 Call Forward – Busy
04 Background Music (ON/OFF) 12
Headset Key 13 Call Forward – Busy/No Answer
08 Incoming Caller ID List 14 Call Forward – Dual Ring
19 External Zone Paging 15 Call Forward – Follow Me
20 External All Call Paging 16 Call Forward – Select Option
21 Internal Zone Paging 17 Call Forward – Device
22 Internal All Call Paging 29 Repeat Redial
27 Abbreviated Dial – Common/Personal 30 Saved Number Redial
28 Abbreviated Dial – Group 31 Memo Dial
85 Directory Dialling
Programming a Function Key
Programmable Function Keys can be assigned as Appearance Keys (e.g. Trunks) or General Keys (e.g.
DSS/One-Touch). Press the Function Key to activate the assigned function without dialling the Service Code.
Service
Code
General Key Code

CALL
8
Function Key
5
Additional Data
? ?
SPK
1

?
1

1

Programming a DSS/One-Touch Key
Programmable Function Keys can be assigned as DSS (Direct Station Selection) or One-Touch Keys. You can
place an Outside or Intercom call by pressing this key without dialling the number.
Function Keys with one or two colour LEDs programmed as DSS keys will provide extension status
indication, Idle=Off, Busy=lit. This is known as Busy Lamp Field (BLF) indication.
When storing an outside telephone number, the Trunk Access Code (normally 9) must be added to the
start of the number. Up to 36 digits can be stored.
To program another key, press the next Programmable Function Key instead of the SPK Key to finish.
HOLD SPK
CALL
8
Function Key
5 0
Telephone Number
Extension Number
???
? ?
Trunk
9


3
For Your Convenience
Common/Personal Abbreviated Dialling Bins are numbered as follows (by default):
2-digit dialling: Common = 00-79, Personal = 80-99, or
3-digit dialling: Common = 000-899, Personal = 990-919.
System programming is required to allow Group Abbreviated Dialling. Ask your PBC Authorised Supplier.
Up to 36 digits dialling can be stored in each abbreviated dialling bin.
To clear an abbreviated dialling bin (number & name), press the “CLEAR” key after dialling the Bin No..
Applicable to IPC 100 display Phones only.
Programming Abbreviated Dialling Bins
Telephone Number
CALL
8 5
HOLD
Name
(12 characters)
? ?
HOLD
SPK
3
(Common
/Personal
A
bbv.
)
8 5
(Group A
bbv.
)
4
???
Bin No.
? ?
Entering a Name into an Abbreviated Dialling Bin

When entering a name, use the Dial Pad Keys on your telephone to enter letters as shown below.
For example, press the “2” key once for “A”, twice for “B”, etc…
#
DND/CONF
Accepts a character and move the cursor one place to the right. Press twice to insert a
“
space
”
.
Clear the character entry to the left, one character at a time (Backspace Key)
.
1
@
[
]
^
_
‘
{
}
A
B
C
a
b
c
2
¥
D
E
F
d
e
f
3
G
H
I
g
h
i
4
J
K
L
j
k
l
5
M
N
O
m
n
o
6
P
Q
R
S
p
q
r
s
7
T
U
V
t
u
v
8
W
X
Y
Z
w
x
y
z
9
0
!
“
#
$
%
&
‘
(
)
+
,
-
.
/
:
;
<
=
>
?
1
2
3
4
5
6
7
8
9
10
11
12
13
Number of Key
Presses
1
2
3
4
5
6
7
8
9
0

4
Placing Calls
Pressing CALL key after dialling an extension number is also possible.
Your call will ring or voice-announce. If you hear ringing, wait for an answer. If you hear a beep,
begin speaking. Dialling “1” changes voice/ring mode (where the destination is an IPC 100 Telephone).
Placing an Intercom Call <Dial Access>
Extension Number
CALL
???
Listen for Dial Tone before dialling the Telephone Number.
Placing an Outside Call <Access Code>
CALL
Telephone Number
????
9

Trunk Code
Listen for Dial Tone before dialling a Telephone Number.
You can have function keys for Trunks or Trunk Groups. Ask your PBC Authorised Supplier.
Placing an Outside Call <Quick Access>
Trunk Key
Telephone Number
? ? ? ?

5
Placing Calls Quickly
Intercom numbers can also be stored under Last Number Redial. Ask your PBC Authorised Supplier
for details.
Last Number Redial < Outside/Intercom Calls>
LND
VOL
Redial
List
The system retains the last 10 numbers dialled which can be viewed and dialled.
(IPC 100 Display Phones Only)
(Find desired number)
(On
-
Hook)
CALL
LND
Common/Personal Abbreviated Dialling Bins are numbered as follows (by default):
2-digit dialling: Common = 00-79, Personal = 80-99, or
3-digit dialling: Common = 000-899, Personal = 990-919.
System programming is required to provide Group Abbreviated Dialling. Ask your PBC Authorised
Supplier for details.
Using Abbreviated Dialling <Outside Calls>
CALL
Common/Personal
Abbv. Bin No.
DC
Common
/Personal
A
bbv.
???
Group A
bbv.
Bin No.
Group
Abbv.
CALL
18 4
Group A
bbv.
Key
(SC.851+28)
???
The Telephone / Extension Number shall be pre-registered to a One-Touch / DSS Key (refer to Page 2).
Trunk Access Code (Dial “0”) should be added as the first digit of the Telephone Number.
Using One-Touch Keys <Outside/Intercom Calls>
One
-
Touch /
DSS Key

6
If your call doesn’t go through…
Setting Camp On / Callback / Trunk Queuing
<Camp On> For Intercom Call, when you hear ringing, wait for the called party to answer.
For Trunk Queuing, when you hear Dial Tone, begin dialling the telephone number.
<Callback> For Intercom Call, when your phone starts the ringing, lift handset and wait for the called
party to answer.
For Trunk Queuing, when your phone starts the ringing, lift handset, hear Dial Tone and
begin dialling the telephone number.
Set / Answer a Message Waiting
When you set a MW, the called party’s MW Indicator starts to flash, and your MW Indicator is lit Red.
When you answer a MW, the MW Indicator will automatically go off when the called party answers.
Hear Intercom
Busy Tone or
No Answer
Set
8 14
MW Key
(
SC.
851+38)
Your phone’s
Indicator is
flashing in Red
Answer
8 14
MW Key
(
SC.
851+38)
Camp On Key
8

Wait without
hanging up
Wait for the
system to call
you back
<Camp On>
<Callback>
(SC.851+35)
[Lit Red when set]
(Hear Busy Tone,
No Answer, or
Trunk Unavailable)
When
Camp On
set
8 07
Cancelling Camp On / Callback / Trunk Queuing
(SC.851+35)
Camp On Key
Or press the
Camp On Key
5

0

7
If your call doesn’t go through…
Repeat Dialling <Outside Call>
The system periodically redials the call. Repeat duration is programmable. Ask your PBC Authorised
Supplier for details.
You should lift the handset when the called party answered.
You can cancel this function by pressing “DC” and “LND” during idle condition.
Does not reserve line. Will select other available line when original line is in use.
Checking & Answering a Message Waiting Indication
CHECK
(On
-
Hook)
VOL
(Check
Name)
You can check who left a message
waiting indication for you
, and then answer.
8 14
Applicable to IPC 100 Display Telephones only.
3
Clearing All Message Waiting Indications (at any extension)
CALL
8 7
SPK
Clears all messages you have left for other extensions and messages other extension have left for you.
(Hear Busy Tone
or No answer)
DC
LND
Repeat Dial Key
(SC.851+29)
[Flashes red when set.]
[Press flashing key to cancel.]
Cancelling a Message Waiting Indication (at originating extension)
CALL
8 7
SPK
1
Extension Number
you want to cancel MW
???

8
Answering Calls
Answering an Intercom Call
(Ringing)
SPK
Voice Mode
Extension
Ring Mode
Extension
(Voice)
Speak toward
your phone
Intercom Call Mode can be set at your phone as follows: “Ring” = CALL + 823, “Voice” = CALL +
821.

Confirm status of
the
MIC Key if you want to a
nswer Handsfree
[
MIC On
=
Light
On
, MIC Off = Light
Answering an Outside Call
(Ringing)
SPK
Trunk Key
(Flashing)
SPK
Ringing
Extension
Non-Ringing
Extension
Confirm status of the MIC Key if you want to answer Handsfree [MIC On = Light On, MIC Off = Light
Off]. (IPC 100 Display Phones Only)
Picking up another Extension’s Call
System programming is required to allow Group Call Pickup. Ask your PBC Authorised Supplier for
details
.
CALL
?7 5 ? ?
Extension Number
Pickup for
Specified
Extension 1
CALL
68 7
Call Pickup Key
In same
Group
(
SC.
851+24)
In other
Groups
CALL
68 9
Call Pickup for other Group Key
(
SC.
851+25)

9
Hold / Transferring Calls
Transferring a Call to another Extension
If your phone has a DSS or One-Touch key for the extension user who is to receive the call, just press it
instead of “HOLD + Extension Number” in the operation above.
(Talking)
HOLD
???
Extension Number
(Announce)
TRFR
Placing a Call on Hold / Retrieving a Held Call
(Talking)
HOLD
When an Intercom call is placed on hold, the call is held as “Exclusive Hold” on your phone.
While your outside call is on System Hold, other extension users can take the call off Hold.
Trunk Key
(Flashing)
CALL
Hold
Retrieve
(Flashing)
Placing a Call on Exclusive Hold
System programming is required to use Exclusive Hold. Ask your PBC Authorised Supplier for details.
While your outside call is on Exclusive Hold, other extension users can not take the call off Hold.
(Talking)
Trunk Key
(Flashing)
CALL
Hold
Retrieve
(Flashing)
Exclusive Hold Key
(
SC.
851+45
)
Retrieving a Held Outside Call (if your extension doesn’t have trunk keys)
? ?7 7 2
CALL
Trunk No.
you want to retrieve
TRFR
(To answer own held Trunk)

10
For more convenient use…
Do Not Disturb (DND)
DND/CONF
3
(On
-
Hook)
2
0
DND : Trunk Incoming Call
DND : Intercom Incoming Call
DND : Trunk & Intercom Incoming Call
DND : Transferred (CFW) Call
DND : Cancel
Call Forward / Follow Me
When you set DND, the DND/CONF Key’s lamp is lit and the Internal Dial Tone pattern changes.
When you set a Call Forward, the DND/CONF Key’s lamp flashes and Internal Dial Tone pattern
changes.
When using a Call Forward (Select) Key, press the key and wait to cancel a Call Forward setting, then
press the key and wait again to restore the previous Call Forward setting.
4
1
Call Forward
(Device) Key
(
SC.
851+
17
)
Call Forward Off-Premise
When you set a Call Forward, the DND/CONF Key’s lamp flashes and the Internal Dial Tone pattern
changes.
CALL
7 31 6
Telephone Number
? ? ? ?0
HOLD
SPK
To
Cancel
CALL
Extension Number
SPK
2Busy / No Answer
Cancel
CFW
Condition
CFW Type
Immediate
No Answer
Dual Ring
4
3
FWD All Calls
FWD Outside Calls only
FWD Intercom Calls only
3Follow Me
???
7
6
8 8
4 0
2
8 ? ?
Call Forward
(Select) Key
(
SC.
851+
16
)

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Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation
with respect to, any of the equipment covered. This manual is subject to change without notice and Philips Business
Communications has no obligation to provide any updates or corrections to this manual. Further, Philips Business
Communications also reserves the right, without prior notice, to make changes in equipment design or components as it
deems appropriate. No representation is made that this manual is complete or accurate in all respects and Philips Business
Communications shall not be liable for any errors or omissions. In no event shall Philips Business Communications be liable
for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary
information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced
without prior written consent of Philips Business Communications.
Copyright © 2005 by Philips Business Communications
All Rights Reserved.
Philips Business Communications Issue 1.2 July 2006
P.O. Box 32
1200 JD Hilversum
The Netherlands
Hard of hearing Options
Volume Controls
You can increase the volume of the ringing by pressing the VOL.button while your phone is ringing or
when the phone is idle by pressing SPK and dialling 829.
Ensure your phone is set to RING mode. See Answering an Intercom Call in this guide.
You can increase the volume of the handset earpiece by pressing the VOL.button when the handset is
off hook. There are three volume settings (Low - Med - High).
Visual indications
The indicator lamp at the top corner of the IPC 100 Display and System phone will flash RED to indicate
various call types:
•Intercom Call. Your phone is ringing, the CALL key is flashing red and the display will sh
ow
FROM and the callers name/number.
•Outside Call. Your phone is ringing, the display may show the callers name/number or RINGING.
•Message Waiting. See Message Waiting in this guide.
•You may have a new Voice Mail Message. See the separate Voice Mail and Voice Response
System User Guide.
The LCD display of the IPC 100 Display phone will show the callers name and number for internal calls
and also where available for outside calls.
Hearing Aid Compatibility
The earpiece within the handset of the IPC 100 Display and System handset has a built in inductive coupler
and is compatible with hearing aids that have the ‘T’ setting.
Additional Options
The ringing tone/pitch can not be changed on the IPC 100 Display or System phones.
Consult the system supplier/installer for additional volume settings or equipment that may help.
EU REGULATORY INFORMATION
CE Notice (European Union)
Hereby, “Philips Business Communications”, declares that this system terminal for the SOPHO IPC 100 is in compliance with
the essential requirements and other relevant provisions of Directive 1999/5/EC. For a copy of the declaration of conformity
please visit http://www.sopho.philips.com/doc or contact us at the address mentioned in this manual.

Product disposal information 
For countries in the European Union
For countries in the European Union

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The symbol depicted here has been affixed to your product in order
to inform you that electrical and electronic products should never be
disposed of as municipal waste.
Electrical and electronic products including the cables, plugs and
accessories should be disposed of separately in order to allow proper
treatment, recovery and recycling. These products should be taken to a
designated facility where the best available treatment, recovery and
recycling techniques are available. Separate disposal has significant
advantages: valuable materials can be re-used and it prevents the
dispersion of unwanted substances into the municipal waste stream. This
contributes to the protection of human health and the environment.
Please be informed that a fine may be imposed for illegal disposal of
electrical and electronic products via the general municipal waste stream.
In order to facilitate separate disposal and environmentally sound recycling, Philips Business
Communications has made arrangements for local collection and recycling in all member states
of the European Union. In case your electrical and electronic products need to be disposed of
please refer to the contractual agreements that your company has made upon acquisition of
these products. Should this information not be available, please contact the local Philips
organization or contact us at www.sopho.philips.com.
For Countries outside the European UnionFor countries outside the European Union
Disposal of electrical and electronic products in countries outside the European Union should
be done in line with local regulations. If no arrangement has been made with Philips Business
Communications or your supplier, please contact the local authorities for further information .