
Service Modes, Error Codes, and Fault Finding EN 15Q529.1E LA 5.
Contents of SAM:
•Hardware Info.
–A. SW Version. Displays the software version of the
main software (example: Q591E-1.2.3.4 =
AAAAB_X.Y.W.Z).
•AAAA= the chassis name.
•B= the region: A= AP, E= EU, L= LatAm, U = US.
For AP sets it is possible that the Europe software
version is used.
•X.Y.W.Z= the software version, where X is the
main version number (different numbers are not
compatible with one another) and Y.W.Z is the sub
version number (a higher number is always
compatible with a lower number).
–B. SBY PROC Version. Displays the software version
of the stand-by processor.
–C. Production Code. Displays the production code of
the TV, this is the serial number as printed on the back
of the TV set. Note that if an NVM is replaced or is
initialized after corruption, this production code has to
be re-written to NVM. ComPair will foresee in a
possibility to do this.
•Operation Hours. Displays the accumulated total of
operation hours (not the stand-by hours). Every time the
TV is switched “on/off”, 0.5 hours is added to this number.
•Errors (followed by maximum 10 errors). The most recent
error is displayed at the upper left (for an error explanation
see section “5.5 Error Codes”).
•Reset Error Buffer. When “cursor right” (or the “OK
button) is pressed and then the “OK” button is pressed, the
error buffer is reset.
•Alignments. This will activate the “ALIGNMENTS” sub-
menu.
•Dealer Options. Extra features for the dealers.
•Options. Extra features for Service. For more info
regarding option codes, see chapter 8 “Alignments”.
Note that if the option code numbers are changed, these
have to be confirmed with pressing the “OK” button before
the options are stored. Otherwise changes will be lost.
•Initialize NVM. The moment the processor recognizes a
corrupted NVM, the “initialize NVM” line will be highlighted.
Now, two things can be done (dependent of the service
instructions at that moment):
– Save the content of the NVM via ComPair for
development analysis, before initializing. This will give
the Service department an extra possibility for
diagnosis (e.g. when Development asks for this).
– Initialize the NVM.
Note: When the NVM is corrupted, or replaced, there is a high
possibility that no picture appears because the display code is
not correct. So, before initializing the NVM via the SAM, a
picture is necessary and therefore the correct display option
has to be entered. Refer to chapter 8 “Alignments” for details.
To adapt this option, it’s advised to use ComPair (the correct
HEX values for the options can be found in chapter 8
“Alignments”) or a method via a standard RC (described
below).
Changing the display option via a standard RC: Key in the
code “062598” directly followed by the “MENU” button and
“XXX” (where XXX is the 3 digit decimal display code as
mentioned in table “Option code overview” in chapter 8
“Alignments”). Make sure to key in all three digits, also the
leading zero’s. If the above action is successful, the front LED
will go out as an indication that the RC sequence was correct.
After the display option is changed in the NVM, the TV will go
to the Stand-by mode. If the NVM was corrupted or empty
before this action, it will be initialized first (loaded with default
values). This initializing can take up to 20 seconds.
Figure 5-2 Location of Display Option Code sticker
•Store - go right. All options and alignments are stored
when pressing “cursor right” (or the “OK” button) and then
the “OK”-button.
•SW Maintenance.
–SW Events. Not useful for Service purposes. In case
of specific software problems, the development
department can ask for this info.
–HW Events. Not useful for Service purposes. In case
of specific software problems, the development
department can ask for this info.
•Test settings. For development purposes only.
•Upload to USB. To upload several settings from the TV to
an USB stick, which is connected to the SSB. The items are
“Channel list”, “Personal settings”, “Option codes”,
“Display-related alignments” and “History list”. First a
directory “repair\” has to be created in the root of the USB
stick. To upload the settings select each item separately,
press “cursor right” (or the “OK button), confirm with “OK”
and wait until “Done” appears. In case the download to the
USB stick was not successful “Failure” will appear. In this
case, check if the USB stick is connected properly and if
the directory “repair” is present in the root of the USB stick.
Now the settings are stored onto the USB stick and can be
used to download onto another TV or other SSB.
Uploading is of course only possible if the software is
running and if a picture is available. This method is created
to be able to save the customer’s TV settings and to store
them into another SSB.
•Download to USB. To download several settings from the
USB stick to the TV. Same way of working as with
uploading. To make sure that the download of the channel
list from USB to the TV is executed properly, it is necessary
to restart the TV and tune to a valid preset if necessary.
Note: The “History list item” can not be downloaded from
USB to the TV. This is a “read-only” item. In case of
specific problems, the development department can ask
for this info.
•Development file versions. Not useful for Service
purposes, this information is only used by the development
department.
How to Navigate
• In SAM, the menu items can be selected with the
“CURSOR UP/DOWN” key (or the scroll wheel) on the RC-
transmitter. The selected item will be highlighted. When not
all menu items fit on the screen, move the “CURSOR UP/
DOWN” key to display the next/previous menu items.
• With the “CURSOR LEFT/RIGHT” keys (or the scroll
wheel), it is possible to:
– (De) activate the selected menu item.
– (De) activate the selected sub menu.
• With the “OK” key, it is possible to activate the selected
action.
How to Exit SAM
Use one of the following methods:
• Press the “MENU” button on the RC-transmitter.
PHILIPS
MODEL:
32PF9968/10
PROD.SERIAL NO:
AG 1A0620 000001
040
39mm
27mm
(CTN Sticker)
Display Option
Code
E_06532_038.eps
240108