Phillips & Temro industries EVOCHARGE Series Troubleshooting guide

EVOCHARGE® WITH EVOREEL® Charging
Stations (EVSE, iEVSE, iEVSE Plus)
Installation Guide & User Manual
Revision 1.2

User Manual Rev 1.2
EVOCHARGE_EVOREEL® Charging Station Manual Rev 1.1
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IMPORTANT SAFETY INSTRUCTIONS
This document contains instructions and warnings that must be followed when installing and using the Electric Vehicle
Supply Equipment (EVSE). Before installing or using the EVSE, read this entire document as well as WARNING and
CAUTION markings in this document.
Safety Instructions
The symbols used have the following meaning:
•The charging station must be installed, adjusted, and repaired only by a licensed electrician.
•Make sure that the materials used and the installation procedures follow local building codes and
safety standards.
•The information provided in this manual in no way exempts the user of responsibility to follow all
applicable codes or safety standards.
•This document provides instructions for the charging station and should not be used for any other
product. Before installation or use of this product, review this manual carefully and consult with a
licensed contractor, licensed electrician, or trained installation expert to make sure of compliance with
local building codes and safety standards.
•CAUTION: To reduce the risk of fire, connect only to a circuit provided with the minimum branch
circuit overcurrent protection requirements in accordance with the National Electrical Code, ANSI/NFPA
70, and the Canadian Electrical Code, Part I, C22.1.
WARNING: RISK OF PERSONAL INJURY
WARNING: RISK OF ELECTRIC SHOCK
WARNING: RISK OF FIRE
CAUTION: RISK OF DAMAGE TO THE EQUIPMENT

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Repair and Maintenance Clause
•All EVOCHARGE products do not require routine maintenance however, periodic inspections should be conducted
to ensure that all parts remain in good working order and no damage exists. Do not attempt to open,
disassemble, repair, tamper with, or modify any components of the products –the products are not user
serviceable. Contact EVOCHARGE for any repairs.
•Only licensed electricians can repair or maintain the charging station. It is forbidden for general users to repair or
maintain it. Turn off input power before performing any repairs or maintenance to the charging station.
FCC Declaration of Conformity
•This charging station complies with part 15 of the FCC Rules. Changes or modifications the charging
station not expressly approved by the manufacturer could void FCC compliance.
•Operation is subject to the following two conditions: (1) This charging station may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
OVERALL WARNINGS & CAUTIONS
WARNING: RISK OF ELECTRIC SHOCK
Basic precautions should always be followed when using electrical products, including the
following:
•Read all the instructions before using this product.
•This device should be supervised when used around children.
•Do not put fingers into the EV connector.
•Do not uses this product if the flexible power cord or EV cable is frayed, has broken
insulation, or any other signs of damage.
•Do not use this product if the enclosure or the EV connector is broken, cracked, open, or
shows any other indication of damage.
WARNING: RISK OF ELECTRIC SHOCK
Improper connection of the equipment grounding conductor can result in a risk of electric
shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the
product is properly grounded.
WARNING: RISK OF ELECTRIC SHOCK
•Do not touch live electrical parts.
•Incorrect connections may cause electric shock.
WARNING: This equipment is intended only for charging vehicles that do not require
ventilation during charging. Please refer to your vehicle’s owner’s manual to determine
ventilation requirements.

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Product Features
EVOCHARGE® With EVOREEL® Electric Vehicle Charging Stations
•J1772 AC Level 2 (208-240 VAC), 30A (7.2 kW) Continuous Output Rated (Per Port) with adjustable Maximum
Current Output capability to Support Multiple Circuit Ratings
•EVOREEL® with EVOCHARGE Charging Stations:
oEVOCHARGE EVSE: Standard charging station, non-networked
oEVOCHARGE iEVSE: True Open Protocol: OCPP 1.6 capable of operating on any OCPP network
oEVOCHARGE iEVSE® Plus: Access Control via RFID Card (Including without Network Connection) &
Mobile App; Payment Capability; Remote Monitoring/Control; Demand Response & Local Load
Management
•EVOREEL® with EVOCHARGE EVSE:
oSimple Operation: No user interface required with EVSE, simply Plug-in to your EV to initiate charging
•Modern, Elegant & Compact Design: EVSE form factor smaller than a standard sheet of letter-size paper
•Robust Construction, Certified for Outdoor Use: Robust, durable design; tamper-resistant features including
provision to install a padlock to secure charging station to mount; NEMA 4 certified for outdoor and indoor use
•Cable & Connector Management: EVOREEL Cable Management with Connector Holder
•UL & cUL Listed, File Number: E469990

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Security and Tamper Feature
In addition to the lock screw that secures the EVOCHARGE iEVSE Plug charging station to the wall mount bracket (Refer
to Section 2.3, Note 3., Installing the Charging Station), if desired, a feature is included as part of the charging station
and wall mount bracket to install a small padlock for added security and tamper benefits. This feature is located at the
bottom of the charging station near the charging station –wall bracket lock screw.
Self-Monitoring and Recovery | Power Outage Recovery
When a charging session is interrupted due to a temporary error condition, the charging station will automatically
restart charging when the cause of the temporary error condition returns to normal. The status indicator lights remain
flashing RED until the error condition is resolved.
•Temporary error conditions include: Over Current, Over Voltage, Under Voltage, and Over Temperature.
•For Over Current (OC) conditions: The charging session will be stop while OC occurs. After recovery from OC for 30
seconds, the charging station will automatically restart charging for three times.
•When charging session stopped due to CCID trip, the charging station will try to restart after 15 minutes for 3 times.
When power resumes after an outage, the charging station restarts automatically with a delay ranging from 120 to 720
seconds. The delay is designed to avoid impacting the utility grid when multiple charging stations are in the same area
attempting to resume charging simultaneously.

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Product Specifications
EVOCHARGE® With EVOREEL® Electric Vehicle Charging Stations
SAVE THESE INSTRUCTIONS
Manual Contents
Description
Specifications
EVSE Type
SAE J1772; AC Level 2
EVOCHARGE EVSE: Standard, Non-network EV Charging Station
EVOCHARGE iEVSE: Intelligent, Open Network, OCPP-enabled charging station
EVOCHARGE iEVSE Plus: OCPP 1.6 via LTE Cellular Modem, Wi-Fi or Ethernet
connection
Max Output Rating
30A, 7.2 kW Maximum Output
For use with a 40A (or greater) Dedicated Circuit
Alternate Adjustable
Output Ratings
16A or 24A for use with 20A or 30A Dedicated Circuit
Charge Cable Lengths
Standard: 22 ft. (6.7m); Optional: 30 ft. (9.1m)
Electrical Circuit / Input
Power Requirements
208-240VAC, 50/60 Hz.
Circuit Requirement: 40A (or grater) Dedicated Circuit Per Port;
Branch Breaker: Double pole; Circuit Conductors: Line 1, Line 2, Earth Ground
Input Power Connection
P/N: EVO30-111-002: Hardwire, 1” NPT Knockout at Bottom of EVSE
P/N: EVO30-101-002: NEMA 6-50P Plug-in (can be removed for Hardwire)
Charging Station Color
Standard: White
Installation Rating
NEMA 4, Indoor/Outdoor Rated
Operational Ratings
Temperature: -22⁰F to 122⁰F (-30⁰C to 50⁰C); Humidity: 95% RH non-condensing
Mounting
Wall or Ceiling Mount Installation
Overall Dimensions
(HxWxD)
EVSE: 11.0 x 7.5 x 3.2 inches (28.0 x 19.0 x 8.1 cm)
EVOREEL: 13.8 x 12.0 x 9.2 inches (35.1 x 30.5 x 23.3 cm)
Display & Indicators
LED Charge Status Indicators (Power/Ready, Charging, Fault) & LED Display
Cable Management
EVOREEL Cable Management with Connector Holder
Standards & Compliance
EVSE: UL & cUL Listed, File Number: E469990; SAE J1772, UL 2594, UL 355, CSA
EVOREEL: ETL/cETL listed

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1 Introduction & Unpacking.....................................................................................................................7
Unpacking ...................................................................................................................................7
2 Installation ............................................................................................................................................8
Before Installation.......................................................................................................................8
2.1.1 Installation Planning & Service Wiring...........................................................................8
2.1.2 Grounding Instructions ..................................................................................................8
Tools & Parts Required for Installation.......................................................................................9
Input Wiring Connection (Optional for p/n: EVO30-101-002)....................................................9
Installation Steps.........................................................................................................................9
Install the Plug and Cable Holder..............................................................................................14
Charging Status Indicators ........................................................................................................16
Charging your Electric Vehicle (EV)...........................................................................................16
2.7.1 Plug and Charge ...........................................................................................................17
2.7.2 Online Authorization....................................................................................................17
2.7.3 RFID Card Authorization Local and Offline Authorization............................................17
Stop Charging............................................................................................................................18
2.8.1 Self-Monitoring and Recovery (Auto Restart)..............................................................18
2.8.2 Power Outage Recovery...............................................................................................19
General Product Care and Use Information .............................................................................19

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1Introduction & Unpacking
This user manual applies to the EVOREEL® Charging Stations for use with all Electric Vehicles (EVs) and Plug-in Hybrid
Electric Vehicles (PHEVs) sold in North America.
Unpacking
Unpackage all items and confirm the contents as noted below.
Figure 1-1 Box Contents
Table 1-1 Box Contents
Item
Description
Qty.
Notes
1
Charging Station with EVOREEL
Cable Management System
1
2
Charging Station Mounting Bracket
1
Bracket is Attached to each Charging Station
3
Connector Holder
1
Holder is packaged within cardboard compartment
of charging station packaging
4
Mounting Fasteners &
Related Hardware
1
set
All Fasteners and associated hardware required for
installation – packaged separately
1
3
2

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2Installation
Before Installation
2.1.1 Installation Planning & Service Wiring
The charging station must be installed only by a licensed electrician in accordance with the provisions of the local
electrical industry construction and should comply with national electrical codes and standards. Before installing the
charging station, make sure you have read these instructions in this manual and fully understand its contents.
Appropriate protection is required when connecting to a main panel/switchboard. The tools and parts used as outlined
in the section “Tools & parts required for installation”.
Prior to installation, locate an available electrical source that can support the following Input Requirements for the
Charging Station Per National Electric Code (NEC) requirements:
•For Maximum Output Setting (30A Default Factory Setting), a DEDICATED CIRCUIT FOR EACH PORT rated for
minimum 40A; 208-240 VAC, 50-60 Hz, Single Phase must be used. Circuits greater than 40A may also be used.
•A Double Pole Circuit Breaker of the circuit rating must be used. The Charging Unit has a built in GFCI protection;
do not provide any additional GFCI protection upstream of the charging unit.
Prior to mounting, determine location of an acceptable mounting support. All charging station products must be
anchored into a mounting support such as a 2” x 4” stud or a solid concrete wall, using mounting hardware that is
appropriate for the surface on which you are mounting. DO NOT mount this unit directly to a stucco/drywall/wall board.
If installing to a wood stud, use the lag screws provided and ensure the mounting plate is positioned on the centerline of
the stud. If mounting onto a concrete, block, or brick wall, use an appropriate anchor for the type of wall on which you
are installing the unit.
2.1.2 Grounding Instructions
The charging station must be implemented equipment grounding through a permanent wiring system or an equipment
grounding conductor. Use a wire with a dedicated grounding wire and a ring terminal and connected to the equipment
ground terminal block for grounding.
WARNING: RISK OF ELECTRIC SHOCK
•Do not touch live electrical parts.
•Incorrect connections may cause electric shock.
•Disconnect the power supply to the charging station and verify no power is present before installing,
adjusting, or repairing the charging station. Failure to do so may result in physical injury or damage to
the power supply system and the charging station.
CAUTION: The service wiring in this section are specific to North America only. Before installing the Charging
Station, identify the type of utility service connection available onsite. If you have unsure about the type of
connection available at the service panel, contact your utility service provider.

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Tools & Parts Required for Installation
Table 2-1 Tools & parts required for installation
Tool
Size
Source of Supply
Remark
Metric Hex Key (Allen) Wrenches
4mm & 5mm
Commercially Available
For Mounting Fasteners
Phillips Screwdriver
#2 or similar
Commercially Available
For EVOREEL Cable Stop Adjustment & Plug Holder
Torx Driver
T20
Commercially Available
For Charging Station Cover Screws and Lock Screw
Torque Wrench
~ 30 lbf-in
Commercially Available
For tightening all charging station fasteners/screws
Wire, Copper
8 AWG
Commercially Available
UL1015 (recommended) for Input Wiring Hardwire
Connection
Heat Shrink Tube x3
For 8 AWG wire
Commercially Available
For Input Wiring Hardwire Connection
Terminal x3
For 8 AWG wire
Commercially Available
For Input Wiring Hardwire Connection
Conduit & Fitting
1” NPT
Commercially Available
For Input Wiring Hardwire Connection
Input Wiring Connection (Optional for p/n: EVO30-101-002)
1. Choose the appropriate conduit and fitting in accordance with all applicable state, local and national electrical
codes and standards. Please note the charging station knock-out size for the input wiring connection is 1” NPT.
Figure 2-7 Conduit
2. Using the appropriate tool, clamp the wire terminal to the copper wire. For non-insulated terminals, use heat
shrink tube to cover the non-insulated portion of the terminal.
Figure 2-8 Copper terminal, heat shrink tube and copper wire.
3. Connecting the electrical wiring to the charging station.
3-1.Place the Charging Station on a flat surface, front cover down with protection under the cover to avoid
scratching damage to the cover.
3-2.Remove the Charing Station front cover by loosening the (5) Torx screws at the rear of the charging station.
Screw locations are shown in Figure 2-9, below:

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Figure 2-9 Five Torx screw locations to remove the Charging Station Cover
3-3.With the (5) Torx screws loosened, hold the front cover in place and flip the charging station over on the flat
surface so that the front cover is on top. Once this is completed, lift the charging station front cover and
place to the right side of the charging station unit. Once this is completed, gently lift the charging station
front cover and place to the right side of the charging station unit. Again, use care to not place force or
strain on the wiring harness when the front cover screws are removed. Failure to do so may result in
damage to the charging station circuit board and/or LED harness.
3-4.With the front cover placed to the side, insert the wire end passing through the conduit and insert them into
the input wiring hole. (Use Red wire for L1, Black wire for L2, Green-yellow wire for G). Attach the copper
wire on the corresponding terminal block. Use the following wire and torque force when connecting to input
terminal block, using conductor type other than RHH, RHW and RHW-2 with outer covering.
Model
Terminal
Conductor
Screw
Rating
Torque
EVOCHARGE EVSE
L1, L2, G
8 AWG
M4
90C, copper wire
16 kgf.cm
13.88 lbf-in
CAUTION: For model: EVSE EVC4AA0C2B1A1 Non-networked charging station, the LED board is
attached to the charging station front cover and the charging station circuit board. Use care to hold
the front cover in place and not place force or strain on the wiring harness when the cover screws
are removed. Failure to do so may result in damage to the charging station circuit board and/or
LED harness, which is not covered under warranty.

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Model
Current Setting
Circuit Rating Requirement
EVOCHARGE EVSE
30A
40A or greater
4. Once the input wiring and conduit are connected, reassemble the charging station.
4-1. Reinstall the charging station font cover using the following torque force to secure the (5) Torx screws:
Screw
Torque
M4
16 kgf.cm
13.88 lbf-in
Installation Steps
1. First, secure the charging station mounting bracket to the wall or other suitable structure with appropriate
mounting screws. If installing to a wall, ensure the screws are anchored into a suitable wall stud.
2. Follow applicable accessibility requirements for the mounting position. The unit shall be mounted at a sufficient
height from ground such that the height of the storage means for the coupling device is located between 24
inches (0.6 m) and 48 inches (1.2 m) from ground per NEC Article 625.
3. The mounting bracket has ten screw holes to support attachment to multiple mounting surfaces. For most
installation, including attached the charging station to a single wall stud, only two screws will be used to attach
the mounting bracket. In this case, the screws should pass (install) through the middle two vertical screw holes
of the mounting bracket as shown in Figures 2-3 & 2-4.
Figure 2-10 Input wiring
WARNING: To reduce the risk of fire, connect only to a circuit provided with the appropriate
amperes minimum branch circuit overcurrent protection in accordance with the National
Electrical Code, ANSI/NFPA 70, and the Canadian Electrical Code, Part I, C22.1.

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Figure 2-3 Installing the mounting bracket Figure 2-4 Screw holes of mounting bracket
Mounting Screw Recommendations:
a. For finished walls supported by wood studs, use 1/4” or M6 tapping screws. (Supplied)
b. For masonry walls, use M6 mechanical screws. (Commercially available)
c. Use following torque force:
Screw
Torque
M6
50 kgf.cm
43.4 lb-in
1/4”
50 kgf.cm
43.4 lb-in
4. Next, install the EVOREEL to a suitable mounting structure/surface. As previously noted, the charging station
(EVOREEL and EVSE box) must be anchored into a mounting support such as a 2” x 4” stud or a solid concrete
wall, using mounting hardware that is appropriate for the surface on which you are mounting. DO NOT mount
this unit directly to a stucco/drywall/wall board. If installing to a wood stud, use the lag screws provided and
ensure the mounting plate is positioned on the centerline of the stud. If mounting onto a concrete, block, or
brick wall, use an appropriate anchor for the type of wall on which you are installing the unit.
5. Once the EVOREEL unit is installed, install the EVSE box onto its mounting bracket and secure the lock screw as
shown in Figure 2-5.
5-1. Tighten the installed M4 screw and screw washer to fix charging station on mounting bracket.
5-2. Use following torque force:
Screw
Torque
M4
16 kgf.cm
13.88 lbf-in

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Figure 2-5 Screw locking position
6. Once installed, adjust the EVOREEL cable guide bracket assembly to allow the cable guide and EV Charging
Cable/Plug assembly to point/position in the downward direction as shown in Figure 2-6. The roller guide arm
can be adjusted by removing the 5/16 hex head bolt and lock washer and rotating the bracket to the downward
position. Once repositioned, reinstall the 5/16” hex head bolt and lock washer. (Note: If required for local
building codes, an optional Safety Chain Mounting Hole is on the EVOREEL main bracket as shown in Figure 2-6).
Figure 2-6 EVOREEL Cable Guide Bracket Adjustment
7. After the EVOREEL cable guide brackets are adjusted, adjust the Cable Stop to extend the Charging
Plug/Connector to the desire height (Note: For public installations, to meet ADA reach requirements, the
Charging Plug/Connector height should not exceed 48 inches from the Ground when the cable is fully retracted).
Referring to Figure 2-7, adjust the Cable Stop by loosening the Cable Stop Screws (Step 1), moving the cable stop
to the desired position (Step 2) and then fastening the screws to secure the Cable Stop (Step 3).

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Figure 2-7 Cable Stop Adjustment
Install the Plug and Cable Holder
1. Separate the holder from hook.
Figure 2-8 Separate the holder
2. The Plug Holder can be installed at any location near. Once the holder installation location is determined, install
the holder bracket with the provided screws (x2).
Figure 2-9 Secure the hook
3. Position the plastic holder insert face up and install into the holder bracket.

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Figure 2-10 Secure the holder
4. Next, rotate the holder insert down.
Figure 2-11 Rotate the holder
5. With the holder insert in the down position, tighten the (2) lock/set Phillips screws located at the top of the
plastic holder component until snug (do not overtighten). The screws ensure that the plastic holder component
remains secured to the holder bracket. The holder can now be used to store the EV plug.
Figure 2-22 Lock screws

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Charging Status Indicators
Table 2-2 Charging status indicators
LED Indicator
Description
Definition
Not illuminated
Power Off
Green Steady
Ready
Green Flashing
Flashing green (Fast): Authorized, waiting for
EV to initiate charge event.
Flashing green (Slow): Suspend (Occupying)
Blue Flashing
Flashing blue (Slow): Charging
Red Steady
Unrecoverable Fault
Red Flashing
Recoverable Fault
Yellow Steady
Out of Service
Yellow Flashing
Booting / Firmware Upgrade in process
*Note: In the instance the “Red Steady” or “Red Flashing” Fault light remains, it is recommended that you:
•Unplug the charging Connector from your EV
•Turn off the power to the Charging Station by switching the upstream circuit breaker to the “OFF” position
•With the circuit breaker in the “OFF” position, wait 1-2 minutes and then switch the upstream circuit breaker
back to the “ON” position
•Confirm the Fault light is no longer present. If the Fault light remains, please contact EVOCHARGE.
Charging your Electric Vehicle (EV)
The EVOCHARGE iEVSE Plus supports both “Authorized” (Access Control) operation as well as “Plug and Charge”
operation.

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When the EVOCHARGE iEVSE Plus is configured to require Authorization, the EVSE must first authorize the operation (via
RFID card, mobile app, etc.). The EVSE will only supply energy after authorization.
2.7.1 Plug and Charge
This setting must be activated using the web portal –this can be used in instances where access control or payment are
not required by the charging station owner.
1. Insert the charging plug into the EV
2. Charging session will automatically commence
Figure 2-3 Connect the charging plug to the EV
2.7.2 Online Authorization
•Authorization via RFID Card and/or mobile app.
2.7.3 RFID Card Authorization Local and Offline Authorization
Description:
•Synchronized with the Central System when EVSE is Online.

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•To improve the experience for users, the EVOCHARGE iEVSE Plus can be programmed to allow local authorization
when EVSE is offline or not connected to a network. This also supports faster authorization response time in the
instance the communication between EVOCHARGE iEVSE Plus and Central System (Network) is slow to respond.
1. Insert the charging plug into the EV
2. Swipe RFID card
3. Wait for authorization
4. Charging session will automatically commence once authorized
Stop Charging
1. Simply unplug the charging station connector from the EV at any time (once the connector button is depressed,
the charging session terminates immediately).
2. Return the connector to the holder.
2.8.1 Self-Monitoring and Recovery (Auto Restart)
When a charging session is interrupted due to a temporary error condition, the charging station will automatically
restart charging when the cause of the temporary error condition returns to normal. The status indicator lights remain
flashing RED until the error condition is resolved.
•Temporary error conditions include: Over Current, Over Voltage, Under Voltage, and Over Temperature.
•For Over Current (OC) conditions: The charging session will be stop while OC occurs. After recovery from OC for 30
seconds, the charging station will automatically restart charging for three times.
•When charging session stopped due to CCID trip, the charging station will try to restart after 15 minutes for 3 times.

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2.8.2 Power Outage Recovery
When power resumes after an outage, the charging station restarts automatically with a delay ranging from 120 to 720
seconds. The delay is designed to avoid impacting the utility grid when multiple charging stations are in the same area
attempting to resume charging simultaneously.
Please refer to STOP CHARGING section for more information.
General Product Care and Use Information
The exterior of the charging station is designed to be waterproof and dust proof (NEMA 4 Outdoor Rated). However,
periodic cleaning may be required, depending on local conditions. To ensure proper maintenance of the charging
station, follow these guidelines:
•To avoid damaging the finish of the products, only use an automotive grade soft cleaning cloth and if required a mild
soap and water mixture to remove accumulation of dirt and dust. Do not use cleaning solvents to clean any of the
product components. Despite the water resistance of the enclosure, when cleaning it is preferred to not direct
streams of water at the unit –clean with a water damp, automotive grade soft cleaning cloth.
•Make sure the charging connector is put back in the holder after charging to avoid damage.
•Ensure the power cable is stored on the charging station after use to avoid damage.
•If the power cable or the charging connector is damaged, turn off the charging station supply circuit breaker, do not
use the charging station, and please contact EVOCHARGE Customer Support for replacement parts.
•When moving or lifting the unit, always grasp and carry by the charging station plastic body. Never attempt to lift,
move, or carry the unit by any of the electrical cables. Improper handling may cause damage to the unit.
For Additional Products and Field Support visit www.phillpsandtemro.com or contact us at 1-800-328-6108.