Phillips & Temro industries EVOCHARGE iEVSE Troubleshooting guide

EVOCHARGE® iEVSE® –
Single or Dual Port 4 ft. Pedestal Mount
Installation Guide & User Manual
Revision 1.2

User Manual Rev 1.2
EVOCHARGE iEVSE® 4 ft. Pedestal Installation Guide & User Manual
1
IMPORTANT SAFETY INSTRUCTIONS
This document contains instructions and warnings that must be followed when installing and using the Electric Vehicle
Supply Equipment (EVSE). Before installing or using the EVSE, read this entire document as well as WARNING and
CAUTION markings in this document.
Safety Instructions
The symbols used have the following meaning:
•The charging station must be installed, adjusted, and repaired only by a licensed electrician.
•Make sure that the materials used and the installation procedures follow local building codes and
safety standards.
•The information provided in this manual in no way exempts the user of responsibility to follow all
applicable codes or safety standards.
•This document provides instructions for the charging station and should not be used for any other
product. Before installation or use of this product, review this manual carefully and consult with a
licensed contractor, licensed electrician, or trained installation expert to make sure of compliance with
local building codes and safety standards.
•CAUTION: To reduce the risk of fire, connect only to a circuit provided with the minimum branch
circuit overcurrent protection requirements in accordance with the National Electrical Code, ANSI/NFPA
70, and the Canadian Electrical Code, Part I, C22.1.
WARNING: RISK OF PERSONAL INJURY
WARNING: RISK OF ELECTRIC SHOCK
WARNING: RISK OF FIRE
CAUTION: RISK OF DAMAGE TO THE EQUIPMENT

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EVOCHARGE iEVSE® 4 ft. Pedestal Installation Guide & User Manual
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Repair and Maintenance Clause
•All EVOCHARGE products do not require routine maintenance however, periodic inspections should be conducted
to ensure that all parts remain in good working order and no damage exists. Do not attempt to open,
disassemble, repair, tamper with, or modify any components of the products –the products are not user
serviceable. Contact EVOCHARGE for any repairs.
•Only licensed electricians can repair or maintain the charging station. It is forbidden for general users to repair or
maintain it. Turn off input power before performing any repairs or maintenance to the charging station.
FCC Declaration of Conformity
•This charging station complies with part 15 of the FCC Rules. Changes or modifications the charging
station not expressly approved by the manufacturer could void FCC compliance.
•Operation is subject to the following two conditions: (1) This charging station may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
OVERALL WARNINGS & CAUTIONS
WARNING: RISK OF ELECTRIC SHOCK
Basic precautions should always be followed when using electrical products, including the
following:
•Read all the instructions before using this product.
•This device should be supervised when used around children.
•Do not put fingers into the EV connector.
•Do not uses this product if the flexible power cord or EV cable is frayed, has broken
insulation, or any other signs of damage.
•Do not use this product if the enclosure or the EV connector is broken, cracked, open, or
shows any other indication of damage.
WARNING: RISK OF ELECTRIC SHOCK
Improper connection of the equipment grounding conductor can result in a risk of electric
shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the
product is properly grounded.
WARNING: RISK OF ELECTRIC SHOCK
•Do not touch live electrical parts.
•Incorrect connections may cause electric shock.
WARNING: This equipment is intended only for charging vehicles that do not require
ventilation during charging. Please refer to your vehicle’s owner’s manual to determine
ventilation requirements.

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EVOCHARGE iEVSE® 4 ft. Pedestal Installation Guide & User Manual
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Product Features
EVOCHARGE® iEVSE® Single Port Pedestal Electric Vehicle Charging Station (EVSE)
•J1772 AC Level 2 (208-240 VAC), 32A Continuous Output Rated (7.68 kW) with adjustable Maximum Current
Output capability to Support Multiple Circuit Ratings
•True Open Protocol: OCPP 1.6 capable of operating on any OCPP network
•Intelligent: Access Control via RFID Card (Including without Network Connection) & Mobile App; Payment
Capability; Remote Monitoring/Control; Demand Response & Local Load Management
•Modern, Elegant & Compact Design: EVSE form factor smaller than a standard sheet of letter-size paper
•Robust Construction, Certified for Outdoor Use: Robust, durable design; tamper-resistant features including
provision to install a padlock to secure charging station to mount; NEMA 4 certified for outdoor and indoor use
•Cable & Connector Management: Standard Connector and Cable Holster, Optional EVOREEL & Retractor Cable
Management Systems available from EVOCHARGE.
•Simple, Flexible Mounting Options: Wall Mount (including single stud mount), Pedestal (available from
EVOCHARGE)
•UL & cUL Listed, File Number: E469990

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EVOCHARGE iEVSE® 4 ft. Pedestal Installation Guide & User Manual
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Security and Tamper Feature
In addition to the lock screw that secures the EVOCHARGE iEVSE charging station to the wall mount bracket (Refer to
Section 2.3, Note 3., Installing the Charging Station), if desired, a feature is included as part of the charging station and
wall mount bracket to install a small padlock for added security and tamper benefits. This feature is located at the
bottom of the charging station near the charging station –wall bracket lock screw.
Self-Monitoring and Recovery | Power Outage Recovery
When a charging session is interrupted due to a temporary error condition, the charging station will automatically
restart charging when the cause of the temporary error condition returns to normal. The status indicator lights remain
flashing RED until the error condition is resolved.
•Temporary error conditions include: Over Current, Over Voltage, Under Voltage, and Over Temperature.
•For Over Current (OC) conditions: The charging session will be stop while OC occurs. After recovery from OC for 30
seconds, the charging station will automatically restart charging for three times.
•When charging session stopped due to CCID trip, the charging station will try to restart after 15 minutes for 3 times.
When power resumes after an outage, the charging station restarts automatically with a delay ranging from 120 to 720
seconds. The delay is designed to avoid impacting the utility grid when multiple charging stations are in the same area
attempting to resume charging simultaneously.

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EVOCHARGE iEVSE® 4 ft. Pedestal Installation Guide & User Manual
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Product Specifications
EVOCHARGE® iEVSE® Electric Vehicle Charging Station
Description
Specifications
EVSE Type
Intelligent, Open Network, OCPP-enabled charging station
Protocol: OCPP 1.6 via LTE Cellular Modem, Wi-Fi or Ethernet connection
Connector / EVSE Level
SAE J1772; AC Level 2
Max Output Rating
32A; 7.68 kW Maximum Output –For use with 40A (or greater) Circuit Rating
Alternate Adjustable
Output Ratings
Fully adjustable and configurable current output setting via EVOCHARGE Web
Portal to support any circuit rating
Charge Cable Lengths
18 ft. (7.6m)
Electrical Circuit / Input
Power Requirements
208-240VAC, 50/60 Hz.; Circuit Requirement: Dedicated; Branch Breaker: Double
pole; Circuit Conductors: Line 1, Line 2, Earth Ground
Input Power Connection
Hardwire (Standard) and Optional Plug-in (NEMA 6-50)
Charging Station Color
Standard: White
Installation Rating
NEMA 4, Indoor/Outdoor Rated
Operational Ratings
Temperature: -22⁰F to 122⁰F (-30⁰C to 50⁰C); Humidity: 95% RH non-condensing
Mounting
Wall or Pedestal Installation (Optional EVOREEL supports Overhead Mounting)
Overall Dimensions
EVSE: 11.0 x 7.5 x 3.2 inches (28.0 x 19.0 x 8.1 cm)
Pedestal: 51.1 x 4.8 x 1.7 inches (130.0 x 12.2 x 4.3 cm)
Display & Indicators
LED Charge Status Indicators (Power/Ready, Charging, Fault)
Cable Management
Standard: Connector/Cable Holder
Optional: EVOREEL & Retractor Cable Management
Standards & Compliance
Charging Station: UL & cUL Listed, File Number: E469990; SAE J1772, UL 2594, UL
355, CSA
EVOREEL: ETL/cETL listed

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SAVE THESE INSTRUCTIONS
Manual Contents
1 Introduction & Unpacking.....................................................................................................................7
Unpacking ...................................................................................................................................7
2 Installation ............................................................................................................................................8
Before Installation.......................................................................................................................8
2.1.1 Installation Planning & Service Wiring...........................................................................8
2.1.2 Grounding Instructions ..................................................................................................9
Tools & Parts Required for Installation.......................................................................................9
Install the Charging Station & Pedestal ......................................................................................9
Input Wiring Connection (Hardwire Connection).....................................................................11
Install Charging Station to Wall Bracket ...................................................................................13
Install the Plug and Cable Holder..............................................................................................13
3 Operation............................................................................................................................................17
Charging Status Indicators ........................................................................................................17
Charging your Electric Vehicle (EV)...........................................................................................18
3.2.1 Plug and Charge ...........................................................................................................18
3.2.2 Online Authorization....................................................................................................18
3.2.3 RFID Card Authorization Local and Offline Authorization............................................19
Stop Charging............................................................................................................................19
3.3.1 Self-Monitoring and Recovery (Auto Restart)..............................................................19
3.3.2 Power Outage Recovery...............................................................................................20
General Product Care and Use Information .............................................................................20

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EVOCHARGE iEVSE® 4 ft. Pedestal Installation Guide & User Manual
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1Introduction & Unpacking
This user manual applies to the iEVSE® for Plug-in Hybrid Electric Vehicles (PHEVs) and Electric Vehicles (EVs).
Unpacking
Unpackage all items and confirm the contents as noted below.
*Please Note: Do Not discard the packaging material before removing the Plug (Connector) & Cable Holder as well as the
Mounting Fasteners for both the Charging Station Mounting Bracket and Connector & Cable Holder –these items are
packaged within a compartment of the charging station cardboard packaging.
Figure 1-1 Box Contents –Packaged in (2) Separate Boxes
Table 1-1 Box Contents
Item
Description
Qty.
Notes
1
Charging Station
1
2
Charging Station Mounting Bracket
1
Bracket is Attached to Charging Station
3
Connector & Cable Holder
1
Holder is packaged within cardboard compartment
of charging station packaging
4
Pedestal Mount &
Mounting Hardware
1

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EVOCHARGE iEVSE® 4 ft. Pedestal Installation Guide & User Manual
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2Installation
Before Installation
2.1.1 Installation Planning & Service Wiring
The charging station must be installed only by a licensed electrician in accordance with the provisions of the local
electrical industry construction and should comply with national electrical codes and standards.
Before installing the charging station, make sure you have read these instructions in this manual and fully understand its
contents.
Appropriate protection is required when connecting to a main panel/switchboard. The tools and parts used as outlined
in the section “Tools & parts required for installation”.
Prior to mounting, determine location of an acceptable mounting support. All charging station products must be
anchored into a mounting support such as a 2” x 4” stud or a solid concrete wall, using mounting hardware that is
appropriate for the surface on which you are mounting. DO NOT mount this unit directly to a stucco/drywall/wall board.
If installing to a wood stud, use the lag screws provided and ensure the mounting plate is positioned on the centerline of
the stud. If mounting onto a concrete, block, or brick wall, use an appropriate anchor for the type of wall on which you
are installing the unit.
Prior to mounting, locate an available electrical source that can support the following Input Requirements for the
Charging Station Per National Electric Code (NEC) requirements:
•32A Maximum Output Setting (Default Factory Setting): a DEDICATED CIRCUIT rated for 40A; 208-240 VAC, 50-60
Hz, Single Phase must be used. Circuits rated greater than 40A may also be used.
•Additionally, any Current Output less than 32A can be programmed using the EVOCHARGE Web Portal.
•A Double Pole Circuit Breaker of the circuit rating must be used. The Charging Unit has a built in GFCI protection;
do not provide any additional GFCI protection upstream of the charging unit.
WARNING: RISK OF ELECTRIC SHOCK
•Do not touch live electrical parts.
•Incorrect connections may cause electric shock.
•Disconnect the power supply to the charging station and verify no power is present before installing,
adjusting, or repairing the charging station. Failure to do so may result in physical injury or damage to
the power supply system and the charging station.
CAUTION: The service wiring in this section are specific to North America only. Before installing the
Charging Station, identify the type of utility service connection available onsite. If you have unsure about
the type of connection available at the service panel, contact your utility service provider.

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EVOCHARGE iEVSE® 4 ft. Pedestal Installation Guide & User Manual
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2.1.2 Grounding Instructions
The charging station must be implemented equipment grounding through a permanent wiring system or an equipment
grounding conductor. Use a wire with a dedicated grounding wire and a ring terminal and connected to the equipment
ground terminal block for grounding.
Tools & Parts Required for Installation
Table 2-1 Tools & parts required for installation
Tool
Size
Source of Supply
Remark
Mounting Bracket
194 x 109 x 9 mm
Included with Product
For installing charging station to the wall/structure
Connector & Cable Holder
58 x 58 x 70 mm
Included with Product
To store the EV charging Plug and Cable
Mounting Fasteners x4
1/4” or M6
Included with Product
For installing the Mounting Bracket & Holder to the
wall/structure
Socket
5/16” or 8mm
Commercially Available
For Mounting Fasteners
Torx Driver
T20
Commercially Available
For Charging Station Lock Screw and Cover Screws
Philips Screwdriver
PH3
Commercially Available
For Holder Installation and Optional Hardwire Install
Torque Wrench
6 ~ 50 kgf-cm
Commercially Available
For all fasteners
Wire, Copper
8 AWG
Commercially Available
UL1015 (recommended) for Input Wiring Hardwire
Connection
Heat Shrink Tube x3
For 8 AWG wire
Commercially Available
For Input Wiring Hardwire Connection
Terminal x3
For 8 AWG wire
Commercially Available
For Input Wiring Hardwire Connection
Conduit
1”
Commercially Available
For Input Wiring Hardwire Connection
Install the Charging Station & Pedestal
1. To begin the product assembly, install the supplied (4) Mounting Brackets to the base of the Pedestal Mount.
Install the mounting brackets in the center location of each side (4 total) of the pedestal as show in Figure 2-1:
Figure 2-1 Mounting Bracket Screw Hole Locations
Ensure the (4) Mounting Brackets are positioned to be in flush contact with the ground mounting surface.
2. With the Pedestal Mounting Brackets installed, position the pedestal in the desired mounting location and use
the mounting bracket Anchor Stud/Bolt holes as a template to install the appropriate Anchor Bolts/Studs for