OtterBox OTTERSPOT User manual

USER MANUAL
OTTERSPOT WIRELESS CHARGING SYSTEM
Works with Apple, Samsung, Google and other certified Qi Wireless enabled phones
INTRODUCTION
Thank you for purchasing your OtterSpot Wireless Charging System — the world’s first expandable, sharable and portable
wireless charging system by OtterBox. As the next innovative solution in phone charging, it eliminates the inherent hassles
of cord and power outlet management to ensure you, and those around you, always have a healthy charge to stay connected
wherever and whenever you need it.
FEATURES
• Qi Wireless charging base and wireless charging batteries charge devices at home, in the office and everywhere you go
• Wireless batteries have a USB-C port to recharge without the base
• Works with Apple, Samsung, Google and other certified Qi Wireless enabled devices
• 10W fast charging base powers up multiple OtterSpot batteries and one device simultaneously
• Eliminates tangled mess of wires on countertops and nightstands
• Limited lifetime warranty supported by hassle-free customer service
DEVICE AND CASE COMPATIBILITY
OtterSpot Wireless Charging System works with Apple, Samsung, Google and other certified Qi Wireless enabled devices. Since
there are hundreds of Qi Wireless enabled devices from a variety of device manufacturers in market today, you can easily find
out if yours is certified by searching for Qi certified devices on the Wireless Power Consortium database webpage: https://www.
wirelesspowerconsortium.com/products.
OtterSpot Wireless Charging System works with all OtterBox branded phone cases, including Otter + Pop cases. It also works
with most other phone cases.
HOW TO USE OTTERSPOT WIRELESS CHARGING SYSTEM
Using OtterSpot Wireless Charging System is quick and easy. Just follow the key steps outlined below.
CHARGE THE SYSTEM
For the OtterSpot Charging Base and OtterSpot Battery combo, or the OtterSpot Battery-only product, you need to charge the
battery as your first step. There are a couple of ways to do this, including:
• Stack battery on the base and plug the base into your wall outlet with the wall charger

USER MANUAL
OTTERSPOT WIRELESS CHARGING SYSTEM
Works with Apple, Samsung, Google and other certified Qi Wireless enabled phones
• Or, connect the battery to the wall charger and plug the wall charger into your wall outlet
CHARGE 2 OR MORE BATTERIES AND A DEVICE
1. Plug charging base into wall
2. Stack batteries on charging base, lining up pogo pins to trigger flashing LED

USER MANUAL
OTTERSPOT WIRELESS CHARGING SYSTEM
Works with Apple, Samsung, Google and other certified Qi Wireless enabled phones
3. Center phone on battery, screen side up
4. Charge multiple batteries and a phone at once
CHARGE A DEVICE
1. Grab battery from stack

USER MANUAL
OTTERSPOT WIRELESS CHARGING SYSTEM
Works with Apple, Samsung, Google and other certified Qi Wireless enabled phones
2. Press the button to initiate wireless charging
3. Center phone on battery, screen side up
4. Acknowledge charging status
Note: If equipped, two-way USB-C port charges battery and delivers power to phone.
USE OTTERSPOT CHARGING BASE

USER MANUAL
OTTERSPOT WIRELESS CHARGING SYSTEM
Works with Apple, Samsung, Google and other certified Qi Wireless enabled phones
1. Powered by 36 watts of USB-C power delivery, OtterSpot Charging Base delivers high-speed charging as the foundation of the
system. Designed to blend in, the charging base becomes your central location for charging your phone and OtterSpot batteries.
2. While the charging base charges a stack of batteries, it can also be used as a stand-alone Qi Wireless charging pad that holds
your phone in place on its anti-slip surface.
Note: When it’s plugged in, the base is always on. So there’s no need to press a button to enable wireless charging. Your wireless
enabled device begins charging right away when you place it on the base’s surface.
Note: You can expect to charge up to three OtterSpot batteries (consumer version) at once with a max charging rate (4.5 hours to
full), or up to five commercial batteries at max charging rate (4.5 hours to full) when charging in a stack.
3. Expand your OtterSpot Wireless Charging System with up to three OtterSpot batteries to keep everyone who needs it fully
charged.
Note: Devices have built-in safety measures to allow for a certain amount of charging speed. For example, iPhone X has 7.5W
charging ability while the Samsung Galaxy S9 has up to 10W. However, this product does NOT harm a device due to its higher
wattage output. The wireless charging features on both the base and the battery only charge up to 10W max power.
USE OTTERSPOT BATTERIES
1. OtterSpot batteries deliver a fast charge wherever and whenever you need it, with a battery capacity of 5000 mAh — enough
energy to charge most devices up to one full recharge.
2. OtterSpot batteries cannot be charged wirelessly. You must either stack them on top of the charging base or charge it with a
USB-C cable via its backside port (much like any other battery pack).
3. Once you’ve charged your OtterSpot batteries — remember, you can stack up to three of them on the charging base (five on
commercial base) — simply place them on a flat surface in and around your home or on the go. Then place your phone on top of
one to begin charging.
Note: The button must be pressed to enable wireless charging. The battery goes into an idle state after about 40 seconds when
not in use to conserve energy.
4. OtterSpot batteries also hold your phone in place with their anti-slip surface.

USER MANUAL
OTTERSPOT WIRELESS CHARGING SYSTEM
Works with Apple, Samsung, Google and other certified Qi Wireless enabled phones
OTTERSPOT BATTERY LED FUNCTIONS
In charging mode (i.e., battery is charging on a stack or from the wall charger) note the following:
• 0-25% charge – 1 LED pulsing
• 25-50% – 1 LED on, 1 LED pulsing
• 50-74% – 2 LEDs on, 1 LED pulsing
• 75-99% – 3 LEDs on, 1 LED pulsing
• 100% – 4 LEDs on
In discharging mode (i.e., battery is charging a device, wired or wirelessly) note the following:
• <10% charge – 1 LED pulsing
• 10-25% charge – 1 LED on
• 26-50% – 2 LEDs on
• 50-75% – 3 LEDs on
• 76-100% – 4 LEDs on
FAQS
WHAT IS THE OTTERSPOT WIRELESS CHARGING SYSTEM?
OtterSpot Wireless Charging System allows Qi-enabled device users to charge at home or on-the-go with a simple, stackable
solution. It is composed of two major components, a Wireless Charging Base and Wireless Charging Batteries. The charging base
accommodates up to three OtterSpot Wireless Charging Batteries charging at the same time for the consumer version, and up to
five OtterSpot Wireless Charging Batteries for the commercial version. For optimal performance, we recommend stacking three
OtterSpot Wireless Charging Batteries on the OtterSpot Wireless Charging Base (five on commercial base).
WHAT DEVICE DOES OTTERSPOT CHARGE?
Any device with Qi Wireless capability can power up on any of the OtterSpot bases or batteries.
IS THE BASE A WIRELESS CHARGER?
Yes! The base doubles as a charging station for OtterSpot batteries and is a Qi Wireless charger.
HOW FAST WILL THIS CHARGE MY PHONE?
How fast your device charges depends on your device. OtterSpot Wireless Charging Batteries offer up to 10W of power. Your
device automatically accepts the maximum amount of power it is designed to receive.
HOW LONG DOES IT TAKE TO RECHARGE AN OTTERSPOT?
It takes approximately 4.5 hours to charge one to three OtterBox Wireless Charging Batteries from 0% to 100%.

USER MANUAL
OTTERSPOT WIRELESS CHARGING SYSTEM
Works with Apple, Samsung, Google and other certified Qi Wireless enabled phones
WHAT IS THE OTTERSPOT BATTERY CAPACITY?
5000 mAh
WHAT IS OTTERSPOT’S WARRANTY?
OtterSpot is covered under the OtterBox limited lifetime warranty. For more information, visit http://www.otterbox.com/en-us/
warranty-claim. For support, contact customer service at [phone].
WHAT SHOULD I DO IF MY DEVICE ISN’T CHARGING ON OTTERSPOT?
Check that your device is Qi enabled, the LED light is on and the battery is charged. If the device still does not charge, contact
customer service at [phone] or visit https://www.otterbox.com/en-us/warranty-full.html.
WHAT SHOULD I DO IF OTTERSPOT STARTS TO OVERHEAT?
Ensure you are using the wall charger that was included with your OtterSpot unit or an OtterBox branded wall charger. Remove
OtterSpot from any direct sunlight, as this can cause the battery to overheat. OtterSpot may become warm to the touch when in
operation. If temperature seems excessive, disconnect from the wall and contact OtterBox customer service.
IS MY OTTERSPOT WATERPROOF?
No. Do not submerge the battery or base in moisture or liquid.
TROUBLESHOOTING AND TECHNICAL SUPPORT
1. Battery does not wirelessly charge a device
a. Confirm device is Qi-Wireless charge enabled.
b. Does device charge on the charging base but not on the battery?
i. If device is in a case, remove case and confirm charging. Some cases have metal or other attachments that
prevent Qi-Wireless charging.
c. Is device properly positioned on battery or base charging surface (centered, coil-to-coil)?
d. Press button or place on base, confirm LEDs light up, place device on top surface.
e. Does battery need to be recharged? Press button or place on base to confirm charge state is greater than two
solid LEDs. Recharge for 30 minutes, if necessary. Note that if battery is too low, it may only be recharged on the
base through the contact pogo pins.
2. Battery does not charge a device (wired charge)
a. Press button or place on base, confirm LEDs light up.
b. Does battery need to be recharged? Press button or place on base to confirm charge state is greater than two
solid LEDs. Recharge if necessary.
c. Reset battery: double-click button then hold down for >5 seconds until all LEDs light up.
d. Inspect connector for debris or damage. Carefully remove any debris if present.
e. Remove and reconnect cable from battery connector. Remove and reconnect cable from device.
f. Confirm cable is good. Does cable charge device when used with another charger? Suggest using cable that came

USER MANUAL
OTTERSPOT WIRELESS CHARGING SYSTEM
Works with Apple, Samsung, Google and other certified Qi Wireless enabled phones
with device (if connector type is compatible).
3. Battery LEDs do not turn on
a. Press button. If no LEDs, charge battery on a base or by wired USB-C input charger (consumer only) for 30 minutes.
b. Reset battery: double-click button then hold down for >5 seconds until all LEDs light up.
c. Inspect connector and pogo pin contacts for debris or damage. Carefully remove any debris if present.
d. Re-attempt charging (on base or wired) for 30 minutes. Note that if battery is too low, it may only be recharged on
base through contact pogo pins.
4. Battery does not recharge
a. Ensure battery is stacked on a compatible base (using OtterSpot charger).
i. Consumer battery MUST be used with consumer base; Commercial Battery MUST be used with commercial
base.
b. Do any LEDs light in any of the following conditions:
i. Press button.
ii. Confirm that battery pogo pins are properly aligned with base pogo pins.
iii. OtterSpot USB-C charger is connected (consumer only) — Confirm charger and USB Type C-C cable is
being used.
iv. Reset battery: double-click button then hold down for >5 seconds until all LEDs light up.
a. Ensure power source is active and properly connected.
b. Inspect connector and pogo pin contacts for debris or damage. Carefully remove any debris if present.
c. If pogo pins are stuck in a depressed position, press the pogo pin lightly with a tweezers or small object to return
to normal position.
d. Re-attempt charging (on base or wired) for 30 minutes. Note that if battery is too low, it may only be recharged on
the base through contact pogo pins.
5. Battery LED(s) flash repeatedly
a. Four flashing LEDs indicates one of the following conditions:
i. Foreign Object Detection (FOD) — disables wireless charging if there are foreign metal objects in the
charging area.
ii. Identification Error — disables charging functionality if the battery is paired with an incompatible base (e.g.,
consumer battery w/ commercial base or commercial battery with consumer base).
iii. Over Temperature Condition — disables charging if the battery is outside its safe operating range.
iv. This could happen in direct sunlight or a hot environment. Charging functionality returns when the product
is within its operational range.
b. A single flashing LED indicates one of the following conditions:
i. If the battery is idle, 1 LED flashing indicates the battery is <10% capacity and needs to be recharged.
ii. If the battery is in a charging or discharging mode, the LEDs behave as follows.
c. In charging mode:
0-25% charge – 1 LED pulsing
25-50% – 1 LED on, 1 LED pulsing
50-74% – 2 LEDs on, 1 LED pulsing
75-99% – 3 LEDs on, 1 LED pulsing
100% – 4 LEDs on
d. In discharging mode:

USER MANUAL
OTTERSPOT WIRELESS CHARGING SYSTEM
Works with Apple, Samsung, Google and other certified Qi Wireless enabled phones
<10% charge – 1 LED flashing
10-25% charge – 1 LED on
26-50% – 2 LEDs on
50-75% – 3 LEDs on
76-100% – 4 LEDs on
6. Base does not charge a device (wireless charge)
a. Confirm device is wireless charge enabled.
b. Is device properly positioned on battery charging surface (centered coil to coil)?
c. Ensure included power source and cable are properly connected.
7. Base LEDs do not turn on
a. Note that during charge out (wireless or wired) from base, LEDs extinguish after ~40 seconds, but device is still
charging.
b. Inspect connector for debris or damage. Carefully remove any debris if present.
c. Ensure included power source and cable are properly connected.
COMMON FAILURE MODES
Customer Failure Description Failure Mode 1 Failure Mode 2 Failure Mode 3
Battery does not recharge Contact/connector damage Battery not properly positioned
on base contact pins
Base is not properly powered


Battery LEDs do not turn on/off Battery depleted – needs
recharge
 
Battery does not charge a
device (wireless charge)
Battery depleted – needs
recharge
Device is not wireless charge
enabled or is not positioned
correctly

Battery does not charge
a device (wired charge –
consumer only)
Battery depleted – needs
recharge
Device connection not
detected; press button to
enable charge
Faulty/defective cable
Battery LEDs display error
mode (4 LEDs flashing)
Attempt reset
Double-click button then
hold down for >5 seconds
until all LEDs light up
Allow to cool down
Charging in a stack, in a thick
case or in a warm environment
may trip the overtemperature
protection
Reconnect the charging
cable

USER MANUAL
OTTERSPOT WIRELESS CHARGING SYSTEM
Works with Apple, Samsung, Google and other certified Qi Wireless enabled phones
Base does not charge a device
(wireless charge)
Device is not wireless
charge enabled or is not
positioned correctly
Base is not properly powered 
Base does not charge a battery
(contact charging on stack)
Base is not properly
powered
Contact/connector damage Battery is not properly
aligned on contacts
Base LED does not turn on/off Base is not properly
powered
Charging is not active Contact/connector
damage
CARE & MAINTENANCE
Avoid using the system in extreme hot or cold conditions. Note that its operating range is 0° – 40° C (32° – 104° F). Clean your
system (surface and pogo contacts) with a lint-free, non-abrasive white cloth dampened with isopropyl alcohol. Do not submerge
the system in liquid or spray it with liquid. This ensures you avoid liquid from getting inside the unit and into the electronics.
Please also avoid contact with sunscreen, oils and other harsh chemicals. The battery can be stored and remain charging on
a base or in a stack with other batteries without harm to the battery. If stored in an idle state, always recharge the battery on
a base, in a stack or from a wall adapter prior to use as a portable battery charger. For reference, a fully charged battery can
remain idle for up to 12 months before needing to be recharged.
Note: Please refer to Section C under Regulatory Information, Warnings and Cautions below for more information on caring for
and maintaining the system.
WARRANTY
While we‘re confident you will enjoy your product, OtterSpot Wireless Charging System includes a limited lifetime warranty
and will be replaced at no charge to you except for shipping, handling and applicable taxes. Learn more about our warranty
statement and customer service assistance at https://www.otterbox.com/en-us/warranty-full.html or call [phone].
REGULATORY INFORMATION, WARNINGS AND CAUTIONS
For more important safety instructions and regulatory information,
visit: https://www.otterbox.com/en-us/accessory-user-guides.html
a. Models:
OtterSpot Wireless Charging System (bundle, base + 1 battery)
OtterSpot Wireless Battery
OtterSpot Charging Base
Power Requirements:
Model(s): OBFTC-0021-A (OtterSpot Wireless Charging Base); OBFTC-0024-A (OtterSpot Wireless Charging Base)
Input: 12VDC/5A
Output Contacts: 12VDC/5A
Output Wireless: 10W (max)
Model(s): OBFTC-0022-A (OtterSpot Wireless Charging Battery)
Input Contacts: 12VDC/5A (only while OtterSpot charging)
Output Contacts: 12VDC/5A (only while OtterSpot charging)

USER MANUAL
OTTERSPOT WIRELESS CHARGING SYSTEM
Works with Apple, Samsung, Google and other certified Qi Wireless enabled phones
Input Type C: 5VDC/3A; 9VDC/3A; 12VDC/1.5A
Output Type C: 5VDC/2.4A; 9VDC/1.33A; 12VDC/1A
Output Wireless: 5W / 10W
Battery Capacity: 3.8V 5000 mAh (19 Wh)
Rated Capacity (min.): 1200 mAh (10.8 Wh)
Model(s): OBFTC-0025-A (OtterSpot Wireless Charging Battery)
Input Contacts: 12VDC/5A (only while OtterSpot charging)
Output Contacts: 12VDC/5A (only while OtterSpot charging)
Output Wireless: 5W / 10W
Battery Capacity: 3.8V 5000mAh (19Wh)
Rated capacity (min.): 1200mAh(10.8Wh)
b. FCC Statement: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation. NOTE: This equipment has been tested
and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna.
Increase the
separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. This
equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20 cm between the radiator and your body. This
transmitter must not be collocated or operating in conjunction with any other antenna or transmitter.
Information to user:
Any changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to
operate the equipment. The device has been evaluated to meet general RF exposure requirements.
ISED Canada Caution Statement:
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic
Development Canada’s license-exempt RSS(s).
Operation is subject to the following two conditions:
(1) This device may not cause interference, and
(2) This device must accept any interference, including interference that may cause undesired operation of the
device. Qi (Wireless Power Pack): The “Qi” symbol is a trademark of the Wireless Power Consortium.
c. IMPORTANT SAFETY INSTRUCTIONS
WARNINGS — When using this product, basic precautions should always be followed, including the following:
a) Do not expose the battery to moisture or submerge in liquid.
b) Use of a power supply or wall charger not recommended or sold with the charging base and wireless battery

Customer Service
1-855-688-7269 /USA + Canada - Toll Free
otterbox.com/support
USER MANUAL
©2018 Otter Products, LLC. All rights reserved. The OtterBox name and OtterBox trademarks are the property of Otter Products, LLC,
registered in the U.S. and other countries. Other trademarks are the property of their respective owners.
Limited Product Warranty: otterbox.com/warranty
OTTERSPOT WIRELESS CHARGING SYSTEM
Works with Apple, Samsung, Google and other certified Qi Wireless enabled phones
may result in the risk of fire or injury to persons.
c) Do not expose this device to excessive heat or place in a fire.
d) The wireless battery may become warm during charging. In the event of excessive heat, swelling or leaking,
immediately discontinue use and contact the manufacturer.
e) Device contains no user serviceable parts. Do not attempt to disassemble, modify or repair this device.
f) Do not expose this device to excessive shock or damage that may crush, deform, rupture or tear the battery.
g) Do not use the wireless battery if damaged or modified. Damaged or modified batteries may exhibit
unpredictable behavior resulting in fire, explosion or risk of injury.
h) Dispose of this product properly and in accordance to local disposal requirements. Do not dispose in trash or
fire.
i) Failure to follow the above warnings may result in damage to persons or property, so please follow all warnings!