Phonak Roger NeckLoop 02 User manual

Roger NeckLoop
User Guide

Contents
1. Welcome 5
2. Getting to know your Roger NeckLoop 6
2.1 Compatibility 7
2.2 Device description 8
2.3 Accessories included 9
2.4 LED and display icons 10
3. Getting started 14
3.1 Charging 14
3.2 Wearing 17
3.3 Connecting to a Roger microphone 18
3.4 Adjusting the volume 20
4. Using USB for audio 21
5. Checking receiver functionality 23
5.1 Connecting headphones 23
5.2 Setting maximum volume 25
6. Troubleshooting 26
7. Compliance information 30
8. Information and explanation of symbols 39
9. Important safety information 43
9.1 Hazard warnings 43
9.2 Product safety information 46
9.3 Other important information 47
10. Care and maintenance 48
11. Service and warranty 49
11.1 Local warranty 49
11.2 International warranty 49
11.3 Warranty limitation 50

4 5
Congratulations on choosing Roger NeckLoop from
Phonak.
Roger NeckLoop is an easy-to-use and affordable
Roger™ receiver suitable for use with any hearing aid or
sound processor featuring a T-coil (from Phonak or any
other manufacturer). Roger NeckLoop is compatible
with Roger microphones from Phonak.
Please read this User Guide carefully to make sure that
you understand and get the best out of your device. If
you have any questions, please consult your hearing
care professional or sales representative.
Phonak – life is on
www.phonak.com
1. Welcome
This user guide is valid for:
Wireless models CE mark applied
Roger NeckLoop (02) 2020
Roger NeckLoop (03) 2020

6 7
Talker
Using Roger microphone
2. Getting to know your
Roger NeckLoop
Your hearing solution consists of three main elements:
Roger NeckLoop, your hearing aid/sound processor
and a Roger microphone.
The Roger microphone transmits the talker’s voice
wirelessly to your hearing aid/sound processor via the
Roger NeckLoop. You only need to activate the T-coil in
your hearing aid/sound processor to hear the talker’s
voice loud and clear.
2.1 Compatibility
Your hearing aid/sound processor must feature a T-coil
to receive speech signals from Roger NeckLoop. Please
ask your hearing care professional if you are unsure
whether or not your hearing aids have a T-coil.
A compatible Roger microphone is also required to
pick up the voice of the talker.
Listener
Using hearing aids
and Roger NeckLoop

8 9
2.3 Accessories included
External power supplyUSB cable
Inductive neck loop
1 Display
2 Battery level indicator
3 Sockets for detachable
neck loop
4 On/o button
5 Volume control buttons
6 Volume limiter button
7 Headphone socket
8 USB C socket
2.2 Device description
1
4
2
5
3
8
7
6

10 11
Volume
Volume level is shown
from minimum to
maximum (lled bar)
Press volume button
(+/-) to adjust volume
step by step up or
down.
The volume limiter is
active.
Volume cannot be
increased beyond the
horizontal line.
USB port
Note icon shows in
the display.
Roger NeckLoop is
connected as an audio
interface to a USB
device.
Operation
Display and battery
level indicator are lit
for a few seconds.
Roger NeckLoop has
been switched on and is
ready for use.
Connect icon shows in
display.
Roger microphone is
successfully connected
to Roger NeckLoop.
Disconnect icon shows
in display.
No transmitter is
connected, or the
microphone is turned
o/out of range.
2.4 LED and display icons

12 13
Charging
Icon appears in display
for 3 seconds, and
then disappears.
Roger NeckLoop is
connected to the
charger and is being
charged.
1 LED bar blinking
green.
The battery is <20%
charged.
2 LED bars solid green
+ 1 blinking green.
The battery is 56-80%
charged.
4 LED bars solid green. The battery is fully
charged.
Battery status
4 of 4 LED bars solid
green.
Battery capacity is
81-100%.
1 of 4 LED bars solid
green.
Battery capacity is
5-20%.
1 red LED bar blinking.
+ crossed battery icon
blinking in display.
Battery capacity is
< 5%. Charge the
device.

14 15
3.1 Charging
Fully charge Roger NeckLoop before using it the rst time.
Using the charger
1. Plug the smaller end (USB C) of the charging cable
into your Roger NeckLoop.
2. Plug the larger end (USB A) of the charging cable into
the external power supply.
3. Plug the external power supply into an easily
accessible power socket.
3. Getting started
Charging via computer
1. Plug the smaller end (USB C) of the charging cable into
your Roger NeckLoop.
2. Plug the larger end (USB A) of the charging cable into
the USB port on your computer.

16 17
3.2 Wearing
1. Attach one end of the inductive neck loop in the
socket on top of the Roger NeckLoop.
2. Place the loop around your neck and attach the other
end of the loop to the other socket.
With the supplied charger, Roger NeckLoop is:
• 80% charged after 1 hour
• 100% charged after 3 hours
• Once fully charged, Roger NeckLoop can be used for
10 hours or more.

18 19
3.3 Connecting to a Roger microphone
1. Turn on your Roger
microphone.
2. Switch your hearing
aid/sound processor
to the T-coil program.
It may be necessary to contact your hearing care
professional to enable the T-coil program in your
hearing aid/sound processor.
Connecting is only required the rst time you use
Roger NeckLoop. Roger NeckLoop will remain
connected with your microphone even after Roger
NeckLoop has been restarted.
3. Hold Roger NeckLoop within 10 cm / 4 inches of your
Roger microphone.
4. Press briey the ‘Connect‘ button on the Roger
microphone. See the user guide for your Roger
microphone.
Successful connection is indicated in the display.
Max 10 cm /
4 inches

20 21
3.4 Adjusting the volume
Use the volume buttons to adjust the volume to a
comfortable level.
Volume downVolume up
4. Using USB for audio
Roger NeckLoop can be connected to a compatible
computer or smart device with USB cable to listen to, or
record audio transmitted from a Roger microphone.
1. Connect Roger NeckLoop to the smart device or
computer with a USB cable. A battery icon
will appear for 3 seconds in the display.
2. Turn Roger NeckLoop on. Roger NeckLoop
will display a note icon.
3. Select Roger NeckLoop as the audio device on the
smart device or computer.

22 23
5. Checking receiver functionality
(for hearing care professionals)
5.1 Connecting headphones
Headphones can be used to monitor the audio. To benet
from maximum hearing comfort, use the ocial Roger
NeckLoop headphones.
1. Plug the headphones into the headphone socket.
2. Turn Roger NeckLoop on.
3. Put on the headphones.
Please refer to the user guide for the smart device or
computer for correct settings and compatiblity
information.

24 25
The volume can now not be increased beyond the
vertical bar in the display.
To remove the volume limit repeat step 2.
•The neck loop output is automatically switched o when
the headphones are attached (to save battery power).
•The volume will always start at a safe level. Use the volume
control to increase or decrease the volume (see page 20) if
needed.
5.2 Setting maximum volume
To ensure a comfortable listening level with headphones
at all times, the maximum allowable volume position can
be adjusted by activating the volume limiter.
Within 30 sec of startup:
1. Adjust the volume to your liking.
2. Use a pin tool to press the volume limiter button.

26 27
6. Troubleshooting
Problem Causes Solutions
I cannot switch on the Roger
NeckLoop. The battery is empty. Charge your Roger receiver for at least four hours.
I cannot hear sound from the
Roger microphone. One or all devices are switched o. Make sure all devices (Roger NeckLoop, Roger microphone, hearing
aids) are turned on and fully operational.
The T-coil in the hearing instrument
is not activated.
Switch your hearing aids to the T-coil program.
Roger NeckLoop is not connected to
your Roger microphone.
Connect Roger NeckLoop with your Roger microphone by pressing
‘Connect’ on your microphone. Note that Roger NeckLoop needs to be
within 10 cm/4 inches of your Roger microphone.
The volume is too low. Press the ‘+‘ button on Roger NeckLoop to increase the volume.
The Roger microphone is muted. Unmute the Roger microphone (refer to its User Guide).
A crossed out ‘Connect‘icon
is visible in the display. One or all Roger microphones are
switched o.
Make sure all Roger microphones are turned on and fully operational.
Roger NeckLoop is out of range of
the Roger microphone.
Move closer to the Roger microphone to be within its operating range.

28 29
Problem Causes Solutions
The signal is interrupted
during audio streaming. Roger NeckLoop is too far away
from the Roger microphone.
Move closer to the Roger microphone to be within its operating range.
Roger NeckLoop is shielded by an
obstacle (e.g. human body)
Adjust the device orientation and make sure you are in line of sight to
the Roger microphone.
The sound of Roger NeckLoop
is bad. Electromagnetic elds from other
equipment may create an audible
hum through the T-coil of your
hearing instruments.
Move away from electronic equipment until the hum stops.
Roger microphone is not worn
correctly.
Make sure the Roger microphone is worn as indicated in its User
Guide.
The volume is too loud or too
soft. Volume is not set correctly. Adjust the volume until it suits your preference.

30 31
7. Compliance information
Europe:
Declaration of Conformity
Hereby Sonova AG declares that this product meets the
requirements of the Medical Device Regulation 2017/745
as well as the Radio Equipment Directive 2014/53/EU. The
full text of the EU Declaration of Conformity can be
obtained from the manufacturer or the local Phonak
representative whose address can be taken from the list
on https://www.phonak.com/com/en/certicates.html
(Phonak worldwide locations).
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal sale
in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.
FCC ID: KWCRX23
IC: 2262A-RX23
R 202-SMI050
In compliance with Regulation (EU) 2017/1354,
authorization for frequency use requirements in the
countries as shown on the pictogram below:
BE DK FR IE LT MT PT SK SI
Notice 1:
This device complies with Part 15 of the FCC
Rules and with RSS-210 of Industry Canada.
Operation is subject to the following two
conditions:
1) this device may not cause interference, and
2) this device must accept any interference,
including interference that may cause undesired
operation of the device.

32 33
Notice 2:
Changes or modications made to this device not
expressly approved by Sonova AG may void the FCC
authorization to operate this device.
Notice 3:
The device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
The device generates uses and can radiate radio frequency
energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation. If
the device does cause harmful interference to radio or
television reception, which can be determined by turning
the device o and on, the user is encouraged to try to
correct the interference by one of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the device and
receiver.
– Connect the device into an outlet on a circuit dierent
from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV
technician for help.
Notice 4:
Japanese Radio Law Compliance. This device is
granted pursuant to the Japanese Radio Law
. This device should not be modied
(otherwise the granted designation number will
become invalid).
Notice 5:
FCC / Industry Canada RF Radiation Exposure Statement
This device complies with FCC RF radiation exposure limits
set forth for an uncontrolled environment. This
transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.

34 35
Any serious incident that has occurred in relation to the
device should be reported to the manufacturer
representative and the competent authority of the state
of residence. The serious incident is described as any
incident that directly or indirectly led, might have led or
might lead to any of the following:
the death of a patient, user or other person, the
temporary or permanent serious deterioration of a
patient‘s, user‘s or other person‘s state of health, a serious
public health threat.
To report an unexpected operation or event, please
contact the manufacturer or a representative.
Diligent and routine care of your device contributes to
outstanding performance and a long service life. To
ensure a long service life, Sonova AG provides a minimum
of a ve year service period after phase out of the
respective product.
For more information regarding features, benets, setup,
use and maintenance or repairs of your accessories –
contact your hearing care professional or manufacturer
representative. Additional information can be found in the
Data Sheet of your product.
For any information regarding the repair service of the
hearing aid accessories please contact the hearing care
professional.
Intended use:
Neck loop receivers are intended to provide access to an
external sound source.
Indication: Neck loop receivers do not provide a
therapeutic or diagnostic function. The therapeutic
function is solely provided by the parent medical device
(e.g. hearing aid or cochlea implant), which receives and
further processes the inductive signal provided by the
neck loop. Therefore, the neck loop itself has no own
clinical indication.

36 37
Contra indications: Neck loop receivers do not provide a
therapeutic or diagnostic function. The therapeutic
function is solely provided by the parent medical device
(e.g. hearing aid or cochlea implant), which receives and
further processes the inductive signal provided by the
neck loop. Therefore, the neck loop itself has no own
clinical indication.
Target Population: The target population are all persons
from 6 years of age and above who own a hearing aid or
cochlea implant or any other device with an integrated
T-coil.
RF parameters
Operating frequency <9 kHz 2.4 GHz
Max. output power 120 dBuA/m at 10 m 2 mW
Compliance with emission and immunity standards
Emission standards
Interference voltage
and radiated RF
emissions
EN 55011:2016 (CISPR11:2016/AMD1:2016)
Group 1, Class B
Immunity standards
Electrostatic
discharges
EN 61000-4-2:2009 (IEC 61000-4-2:2008)
(Test Levels: ±15 kV Air/ ±8 kV Contact)
Electromagnetic
elds
EN 61000-4-3:2006+A1+A2 (IEC 61000-4-
3:2006+A1+ A2)
(Frequencies: 0.15-80 MHz; Test levels: 10 V;
Frequencies: 80 - 2700 MHz; Test levels: 10
V/m, Modulation 1kHz, 80%AM)
Electromagnetic
elds - immunity to
proximity elds
EN 61000-4-3:2006+A1+A2 (IEC 61000-4-
3:2006+A1+ A2)
(Frequencies (MHz): 385, 450, 710, 745, 780,
810, 870, 930, 1720, 1845, 1970, 2450, 5240,
5500, 5785;
Test level(s): varies with frequency, Modulation
Pulse or FM)
Technical specications

38 39
8. Information and explanation
of symbols
Regulatory labels not visible on the product can
be accessed by pressing the volume down key for
5 sec. while starting Roger NeckLoop. Toggle
through the information shown in the display by
pressing the volume down button.
With the CE symbol, Sonova AG confirms
that this product – including accessories
– meets the requirements of the Medical
Device Regulation (EU) 2017/745 as well as
the Radio Equipment Directive 2014/53/EU.
The device is a medical device.
Indicates the medical device manufacturer,
as dened in Medical Device Regulation
MDR 2017/745.
Indicates the Authorized representative in the
European Community. The EC REP is also the
importer to the European Union.
Fast electric
transients (Burst)
EN 61000-4-4:2012 (IEC 61000-4-4:2012)
(Test Levels: ±2 kV AC ports, ±1 kV Signal
ports)
Surges EN 61000-4-5:2014 (IEC 61000-4-5:2014)
(Test Levels: ±1 kV L-N)
Radio frequency
common mode
EN 61000-4-6:2014 (IEC 61000-4-6:2013)
(Frequencies: 0.15-80 MHz; Test levels: 10 V,
Modulation 1kHz, 80%AM)
Magnetic elds
(industrial
frequencies)
EN 61000-4-8:2010 (IEC 61000-4-8:2009)
(Frequencies: 50 Hz or 60 Hz, Test levels: 30
A/m)
Voltage dips and
interruptions
EN 61000-4-11:2004 (IEC 61000-4-11:2004)
(Test Levels: 0% at 0, 45, 90, 135, 180, 225,
270, 315° for 10,20,5000 ms /70% at 0°for500
ms; 0% at 0, 45, 90, 135, 180, 225, 270, 315°
for 0.5, 1, 250/300 cycles /70% at 0° for 25/30
cycles)
Variations of power
frequency
IEC 60601-1 (§ 4.10.2):2005
(Test levels: 50 +/- 1 Hz and 60 +/- 1 Hz)