Phonak RemoteMic User manual

Phonak RemoteMic
User Guide
029-0088-02/V1.00/2012-09/A+W Printed in Switzerland © Phonak AG All rights reserved

2
1. Welcome 5
2. Getting to know your RemoteMic 6
2.1 Device description 7
2.2 Compatibility note 8
2.3 Streaming stability note 9
3. Getting started 10
Step 1. Charging the RemoteMic 10
Step 2. Turning the RemoteMic on 12
Step 3. Pairing the RemoteMic with ComPilot 13
Step 4. Understanding the status light 16
4. Daily use of the RemoteMic 19
Step 5. Preparing the ComPilot 19
Step 6. Connecting the RemoteMic
and ComPilot 20
Step 7. Setting the volume of the RemoteMic 22
Step 8. Wearing the RemoteMic correctly 23
Step 9. RemoteMic pause and resume 25
Step 10. Switching off the RemoteMic 26
Contents

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5. Special use cases 27
5.1 RemoteMic and phone calls 27
5.2 RemoteMic and watching TV 28
5.3 RemoteMic streaming distance 29
5.4 Multiple RemoteMic devices 30
5.5 Using the securing cord 31
5.6 Deleting all Bluetooth pairings 32
6. Troubleshooting 34
7. Important information 40
7.1 Hazard warnings 40
7.2 Product safety information 42
7.3 Other important information 44
8. Service and warranty 46
9. Compliance information 48
10. Information and explanation of symbols 52

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Contents
R For detailed information on the ComPilot such
as features, status light explanations, other
input sources, etc., please refer to the ComPilot
user guide which is supplied with each ComPilot.

5
1. Welcome
The RemoteMic is a quality product developed by
Phonak, one of the world‘s leading companies in the
field of hearing technology.
Please read the user instructions thoroughly in order
to be able to benefit from all the possibilities your
hearing aids can offer. Pay special attention to the
“Important information” section in chapter 7.
If you have any questions, please consult your hearing
care professional or go to www.phonak.com/remotemic
Phonak – life is on www.phonak.com
0678 T
C

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The system consists of three main elements:
the RemoteMic, your Phonak hearing aids and a
streaming device, such as Phonak ComPilot.
The RemoteMic transmits the speaker’s voice wirelessly
to your hearing aids via the Phonak streaming device.
The hearing aid microphones will automatically be
attenuated while the RemoteMic signal is being received.
The level of attenuation is set by your hearing care
professional.
Hearing aid Speaker
2. Getting to know your RemoteMic
power
audio
Phonak streaming device
such as ComPilot
RemoteMic
Up to 20 meters
(60ft)

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2.1 Device description
aVolume up or start pairing ( )
bVolume down ( )
cPower switch ( )
dCharging input (mini-USB)
eMicrophone opening
fStatus light
gSecuring cord eyelet
hRetaining clip
Accessories
(content may vary depending on country)
JDual mini-USB splitter (1 in/2 out)
JDetachable securing cord
JProtective bag
a
h
efg
b
c
d

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Other optional accessories:
JPhonak mini-USB power supply (charger)
J12V car charger adapter
2.2 Compatibility note
In addition to your Phonak wireless hearing aids, a
compatible streaming device is required. In this user
guide, the ComPilot is given as an example.
As the RemoteMic is based on Bluetooth® technology,
other Bluetooth receivers may be compatible. RemoteMic,
however, is only optimized and tested for Phonak
streaming devices. The Bluetooth pairing code of the
RemoteMic is “0000” (four zeros).
2. Getting to know your RemoteMic
The Bluetooth® word mark and logos are registered trademarks owned
by Bluetooth SIG, Inc. and any use of such marks by Phonak is under license.
Other trademarks and trade names are those of their respective owners.

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2.3 Streaming stability note
The Bluetooth connection range between the RemoteMic
and your ComPilot can be up to 20 meters (60ft).
The range may be reduced when the signal is obstructed
by obstacles such as walls or the human body.
The best results can therefore be achieved when using
the RemoteMic in the line of sight to the ComPilot.
If the audio transmission is interrupted, reduce
the distance, avoid obstacles or try to change the
orientation of the devices.

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3. Getting started
Step 1. Charging the RemoteMic
Your RemoteMic has a built-in, non-removable,
rechargeable battery.
I When charging your RemoteMic for the first time,
let it charge for at least three hours, even if the
battery status light is not lit or turns green earlier.
To charge it:
1. Take the Phonak power supply from the ComPilot.
2. Plug the power supply into a power socket.
3. Plug the mini-USB plug into the RemoteMic
mini-USB socket.
4. The typical charging time is 2 hours.
5. Charging is complete when the status light
turns solid green.

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RemoteMic
RemoteMic
ComPilot
TVLink
basestation
Using one power supply for two devices
Place the dual mini-USB splitter between the power
supply and the devices as shown below.
With ComPilot
Both devices can be
charged at the same
time.
With TVLink
The RemoteMic can be
charged while the
TVLink is being used.
I It is safe to leave the RemoteMic connected to
the charger overnight.

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3. Getting started
Step 2. Turning the RemoteMic on
Slide the power switch
as shown to turn the
RemoteMic on or off.
Slide the power switch
in the direction of the
charging input to turn
the RemoteMic on.
Sleep mode
If no streaming device such as ComPilot is detected for
more than 30 minutes, the RemoteMic will power
down to save on its battery even if the power switch is
in the ON position.
To return from sleep mode, switch the RemoteMic off
and turn it on again.
ON OFF
ON
White marking

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Step 3. Pairing the RemoteMic with ComPilot
Before using the RemoteMic with a streaming device
for the first time, the devices must first be paired with
each other.
I If you received the RemoteMic and the ComPilot
in a set, they are paired already and you may move
on now to Step 4.
R If you are not using ComPilot but rather another
streaming device, please follow the Bluetooth
pairing procedure for that device.
Put ComPilot into pairing mode
1. Switch ComPilot on.
2. Press and hold the ComPilot
() and ( ) buttons
simultaneously for 2 seconds
until the Audio status light
starts to rapidly blink blue.
Press ( /) for 2 secs
ON

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3. Getting started
Your ComPilot will remain in pairing mode for two
minutes or until the pairing has been completed.
Put RemoteMic into pairing mode
I If the RemoteMic has never been paired, it will
automatically be in pairing mode for 30 minutes
after turning on. This is indicated by a rapid blinking
blue status light.
To manually start pairing mode:
1. Switch the RemoteMic off.
2. Press and hold the volume up
button ( ).
3. Turn the RemoteMic on whilst still
pushing the ( ) button.
4. Release the ( ) button when the
status light starts rapidly blinking
blue.
5. Make sure the ComPilot and
RemoteMic are within a 1 meter (3ft) range.
The RemoteMic will remain in pairing mode for two
minutes or until the pairing has been completed.
2.
3.

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Completion of pairing
Wait until both status lights turn solid blue. This can
take up to 2 minutes but usually occurs within
a few seconds.
I The RemoteMic can be paired to a maximum of
4 streaming devices. A fifth pairing will replace the
first paired device.
I Two devices need to be paired only once. They
remain paired after switching off and will
automatically connect after being turned on again
as described in Step 6.

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Step 4. Understanding the status light
The status light shows the following information:
Information during operation
RemoteMic ComPilot audio
status status
Searching for paired Solid green
device
Streaming Solid blue Solid blue
Pause mode Blink blue Blink blue
Pairing mode Rapid blink blue Rapid blink blue
3. Getting started
poweraudio

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RemoteMic power and battery information
Switching on Green for 2 seconds
Switching off Red for 2 seconds
Charging Solid red
Fully charged while Solid green
charger attached
Low battery warning Additional red short
blinks
RemoteMic in sleep Status light is not
mode or off lit at all
I Switch the RemoteMic off and on again to turn the
device back on from sleep mode.

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3. Getting started
If the red “low battery” blinks:
JBattery level is <20%
JLess than 1.5 hours are left for streaming
JConsider charging the RemoteMic
I The RemoteMic can also be charged whilst in
operation.

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Step 5. Preparing the ComPilot
1. Turn the ComPilot on.
2. Always wear the ComPilot around the neck.
3. Make sure both plugs are well connected in the
neckloop sockets.
R For a more detailed explanation of the ComPilot,
please refer to the ComPilot user guide.
4. Daily use of the RemoteMic

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4. Daily use of the RemoteMic
Step 6. Connecting the RemoteMic and ComPilot
Each time the devices are turned on, they will connect
to each other automatically.
1. Make sure the ComPilot and
RemoteMic are within 2 meters
(6ft) range.
2. Turn the RemoteMic on.
3. The status light will turn green
first.
4. Wait until the status lights of
both devices turn solid blue. This
may take up to 30 seconds but
usually occurs within 5 seconds.
The ComPilot will confirm the connection by voice
messages (VoiceAlerts) or beeps, depending on the
ComPilot configuration.