PhotoVu G1 Series 1740 Operating instructions

PhotoVu Digital Picture Frame
Service & Repair Guide
PhotoVu, LLC
2450 Central Ave, #G1
Boulder, CO 80301 USA
www.photovu.com/support
Version: 1.0

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Table of Contents
Getting Started.......................................................................................................................................... 3!
Determine Your Generation of PhotoVu Model................................................................................... 3!
Generation One (G1)........................................................................................................................... 3!
Generation Two (G2)........................................................................................................................... 3!
Generation Three (G3) ........................................................................................................................ 3!
Removing the Picture Frame.................................................................................................................. 3!
Removing the Matboard.......................................................................................................................... 4!
Removing the Faceplate ......................................................................................................................... 4!
Removing the Rivets................................................................................................................................ 5!
Removing the LCD Panel ....................................................................................................................... 6!
Troubleshooting the Problem ................................................................................................................. 7!
Supplier List .............................................................................................................................................. 7!
Reassembly Notes................................................................................................................................... 8!
Matboard Dimensions.............................................................................................................................. 9!

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Getting Started
We have created this Service & Repair Guide to assist you with the servicing of your PhotoVu.
This guide is designed to help you disassemble the PhotoVu for repair. Once the internal parts
are accessible, advanced computer troubleshooting skills will be required to diagnose and
repair the issue.
All PhotoVu models are covered with the exception of the PV1900, PV1040, PV1045, and
PV1540.These models are not repairable.
Additional help and technical information can be found at www.photovu.com/support and
www.photovu.com/help.
Determine Your Generation of PhotoVu Model
There are three major generations of PhotoVu digital picture frames. In some cases, a model
number might overlap several generations as in the PV2265.
Generation One (G1)
PhotoVu models in this generation include the 1740, 1740s, 1750, 1910, 1940, 1940s,
1940dc, 1940sdc, 1945, 1950, 1960, 1965, and 1965w. G1 units have two major enclosure
parts: a body housing the electronics and a two-part bracket that holds the LCD panel.
Generation Two (G2)
PhotoVu models in this generation include the 1965, 1965w, and 2265w. G2 units have a
single enclosure that holds all the electronics and LCD panel.
Generation Three (G3)
PhotoVu models in this generation include the 2265w, 2265wds, 2270w, 2270wds, 2275w,
and 2275wds.G3 units have an internal mounting plate for the electronics and LCD panel, a
rear enclosure cover, and a faceplate that holds the matboard and picture frame.
In the steps below, you will confirm your PhotoVu generation once you remove the picture
frame and matboard.
Removing the Picture Frame
This step requires use of a #1 Phillips head screwdriver.
G1/G2 Units
G1 and G2 units have picture frame mounting brackets. One side of the bracket screws into
the picture frame and the other side into the PhotoVu’s rear body enclosure. Remove all
screws and brackets from your PhotoVu.

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G3 Units
G3 units have bendable tabs. These tabs are then screwed into the picture frame. You should
remove the screws.
You should now remove the picture frame.
Removing the Matboard
For the best results and reuse of your matboard, we recommend using a plastic putty knife.
The matboard is held in place with a high-tack, double-sided tape that is specific to the picture
framing industry. While you can try to peel back the matboard, there is a good chance you will
damage it.
G1/G2 Units
G1 and G2 units have the matboard mounted to an enclosure part. In all cases, the matboard
must be removed to access the internal unit.
G3 Units
G3 units have the matboard mounted to a removable faceplate. In most cases, the faceplate
can be removed, leaving the matboard intact. Please see the section on Removing the
Faceplate.
Position the PhotoVu face up. Start at a corner of the matboard. Insert the putty knife between
the matboard and enclosure. Work your way around the matboard and slowly pry it up. You
are trying to release the matboard from the adhesive tape on the enclosure. It might take
several rounds. You can also use the putty knife in a sliding motion to assist in the process.
Once the matboard has been released, it is common to find some of the matboard backing on
the enclosure. You can remove this by hand.
Removing the Faceplate
This step requires use of a #1 Phillips head screwdriver.
G3 Units Only
This step only applies to G3 units. Turn the PhotoVu face down. You will see 8 screws, 2 on
each side, which hold the faceplate in place. Use the screwdriver and remove all screws.
Remove the rear enclosure from the faceplate.
If the faceplate still appears to be attached to the enclosure, you will need to turn the unit over.
Do this by holding both the faceplate and the rear enclosure at the same time then flip the
entire assembly. This step can be tricky but it is necessary.
The problem is that the matboard is partially glued to the bezel of the LCD panel. With the
LCD facing you, work from one corner and gently pry up the faceplate. The matboard should

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follow with it. Some of the matboard backing might remain on the LCD bezel. This is normal
and remove it by hand.
Removing the Rivets
This step requires use of an electric handheld drill with a 1/8” bit or 3/16” bit and a #2 Phillips
head screwdriver.
All units use rivets to fasten the enclosure parts.
G1 Units
G1 units have 12 to 18 rivets. Some models also use 2 or more screws. Count all rivets
before you remove them! This is very important as each rivet has two pieces,one of which
will drop into the enclosure of the PhotoVu when you drill it out.
Use the handheld electric drill and a 3/16” bit. The goal is to remove the top part of the rivet.
This DOES NOT require a lot of pressure. Drill the middle of each rivet. The top piece of the
rivet should come loose. If not, apply a bit more pressure.
If you see screws within some of the rivet holes, use the #2 Phillips head screwdriver to
remove them. Please note, the screws can be hard to remove so make sure you use the
appropriate screwdriver. Do not strip these!
The LCD bracket and panel should now be loose.
G2 Units
G2 units have four rivets, two on either side of the enclosure.
Use the handheld electric drill and a 3/16”bit. The goal is to remove the top part of the rivet.
This DOES NOT require a lot of pressure. Drill the middle of each rivet. The top piece of the
rivet should come loose. If not, apply a bit more pressure.

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G3 Units
G3 units have four rivets, all are located on the rear enclosure.
Use the handheld electric drill and a 1/8” bit. The goal is to remove the top part of the rivet.
This DOES NOT require a lot of pressure. Drill the middle of each rivet. The top piece of the
rivet should come loose. If not, apply a bit more pressure.
The rear enclosure cover should now be loose.
Removing the LCD Panel
This step requires use of a 2.5mm x 8cm hex tool with a magnetic tip (G2 units only).
G1 Units
The LCD bracket and panel should already be loose. Carefully lift up the bracket bottom a few
inches and look inside. This will give you a view of the cabling so that you can detach any
power, VGA, or other wires that would prevent you from removing the LCD panel completely.
Unplug the cables then remove LCD bracket and panel.
G2 Units
Removing the LCD panel can be very tricky. When you drilled out the side enclosure rivets,
you exposed four access holes. Within these holes, there are four hex screws that hold the
LCD panel in place. You will need a 2.5mm x 8cm hex tool to loosen the screws. Don’t worry if
they fall into the enclosure.
After the four screws have been removed, you must lift the LEFT side of the LCD panel first.
Use the slots in the enclosure to pry the panel out.

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Angle the left side of the LCD panel up and reach inside to remove the main cable LCD panel
cable. Next, slide the LCD panel to the right to expose two additional LCD panel cables. After
you remove these, the LCD panel will be free.
G3 Units
The LCD panel DOES NOT need to be removed in order to service your unit. Lift the bottom of
the rear enclosure cover a few inches. Notice any cabling that might need to be detached prior
to complete removal. Unplug the cables then remove the rear enclosure cover.
Troubleshooting the Problem
G1, G2, and G3 units follow the same procedure for troubleshooting.
Remove all rivets and clean out the inside of the enclosure!
All PhotoVu models have a motherboard and LCD subsystem. The connection between the
two subsystems is made at the VGA cable. When you separate this, you can test each
subsystem independently.
Once the failed subsystem is determined, component analysis can be performed. Advanced
computer troubleshooting skills are required to diagnose and repair the issue. Specific
diagnostic details are beyond the scope of this document.
Supplier List
For your reference, parts can be sourced from the following suppliers.
G1 Units
•LCD Panel, Supporting Cards, Cables
oNo available suppliers.
•Motherboard, RAM, Power Supplies, Hard Drive, Wireless Card
oVIA ML6000: http://www.logicsupply.com/products/ml6000eag
oRAM: Generally available at many computer resellers.
oPower Supplies:
http://www.logicsupply.com/categories/power_supplies/ac_adapters
http://www.mini-box.com/DC-DC
oIDE Hard Drive:
http://ec.transcendusa.com/product/product_memory.asp?Cid=59&indexnum=4
oWireless Card: Edimax EW-7318UG
G2 Units
•LCD Panel, Supporting Cards, Cables
oNo available suppliers.

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•Motherboard, RAM, Power Supplies, Hard Drive, Wireless Card
oVIA LN10000: http://www.logicsupply.com/products/ln10000eg
oRAM: Generally available at many computer resellers.
oPower Supplies:
http://www.logicsupply.com/categories/power_supplies/ac_adapters
http://www.mini-box.com/DC-DC
oIDE Hard Drive:
http://ec.transcendusa.com/product/product_memory.asp?Cid=59&indexnum=4
oWireless Card: Edimax EW-7318UG
G3 Units
•LCD Panel, Supporting Cards, Cables
oNo available suppliers.
•Motherboard, RAM, Power Supplies
oIntel D945GSEJT: http://www.logicsupply.com/products/d945gsejt
oRAM: Generally available at many computer resellers.
oPower Supplies:
http://www.logicsupply.com/categories/power_supplies/ac_adapters
http://www.mini-box.com/AC-DC-power-supplies
oHard Drive: Any SATA 2.5in 9mm notebook hard drive.
oWireless Card: Edimax EW-7711UMn, Edimax EW-7718Un
Reassembly Notes
In most cases, you simply reverse the above procedures to reassemble yourunit.
G1 Units
Rivets can be sourced from http://www.mcmaster.com, part number 97530A098.
G2 Units
Rivets are not required to reassemble your unit. When installing the LCD panel, it is best to tilt
the unit on end when installing the hex screws. The magnetic tip on the hex tool will hold the
screw when you insert it through the enclosure hole. This can take some practice to secure all
four screws.
G3 Units
Rivets can be sourced from http://www.mcmaster.com, part number 97526A401.

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Matboard Dimensions
If your matboard is unusable due to the removal process, a number of PhotoVu matboard
templates are available under the Support, File Downloads, Wizard Templates section of the
web site. Most retail frame shops use Wizard computerized mat cutters.