Pioneer BDR-S13E-X User manual

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BD/DVD/CD WRITER
GRAVEUR DE BD/DVD/CD
BD/DVD/CD-BRENNER
GRABADORA DE BD/DVD/CD
MASTERIZZATORE BD/DVD/CD
BD/DVD/CD-BRANDER
ZAPISOVACÍ JEDNOTKA BD/DVD/CD
NAGRYWARKA BD/DVD/CD
BD/DVD/CD-ÍRÓ
BD/DVD/CD-BRÄNNARE
ZAPISOVAČ BD/DVD/CD
BDR-S13E-X
Owner’s Manual
Manuel de l’utilisateur
Gebrauchsanweisung
Manual del propietario
Manuale di istruzioni
Gebruikershandleiding
Příručka uživatele
Instrukcja obsługi
Használati útmutató
Bruksanvisning
Používateľská príručka

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Contents
Operating System ....................................................................................5
Before Use ...............................................................................................6
IMPORTANT SAFETY INSTRUCTIONS................................................. 7
Cautions in Usage....................................................................................8
Features ...................................................................................................9
Part Names and Functions..................................................................... 10
Installing the Drive.................................................................................. 12
Connection............................................................................................. 13
Downloading and Installing CyberLink Media Suite
(with Product Key) .................................................................................. 14
Useful Functions..................................................................................... 15
Specications......................................................................................... 18
Problems and Solutions ......................................................................... 19
Others .................................................................................................... 21

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Thank you for purchasing this Pioneer product. Before using the drive, please ensure that you
read all warnings, cautions, notices, and other important safety information in this document,
which also contains important information including regulatory data, the software license
agreement, details on product registration, service procedures, and guidelines on installation and
use. Be sure to keep this manual in a safe place.
Precautions Regarding Use
• Pioneer accepts no liability for the loss of any data or any other direct or indirect damage
suffered as the result of the use or breakdown of this product. It is strongly recommended to
regularly back up all critical data.
• Care must be taken not to infringe copyright restrictions under the laws of each country. If this
device is used to record copyrighted materials, approval must be obtained from the respective
copyright holders. The recording of copyrighted materials without the express approval of the
respective copyright holders may result in legal penalties. YOU ARE RESPONSIBLE FOR
YOUR USE OF THIS PRODUCT. Pioneer disclaims any and all responsibility for any legal
damages resulting from the use of this device in the unauthorized copying of copyrighted
materials.
• All names of corporations, products, and systems listed herein, even when the (™) or (®)
symbols are omitted, are considered the registered trademarks of the respective owners.
• Specicationsandtheexternalappearancemaybesubjecttochangewithoutnotice.
• Images used in this document may be different from actual product.
WARNING
Thisproduct’sclassicationhasbeendeterminedunderIEC60825-1:2014,SafetyofLaser
Products.ThisClass1productcontainsalaserdiodeclassiedasClass3B.Toensure
continued safety, do not remove any covers or attempt to gain access to the inside of the
product.Referallservicingtoqualiedpersonnel.
CLASS 1 LASER PRODUCT
Thefollowingcautionlabelappearsonyourunit:
Location:ontopofthecover.
VIDITELNÉ A NEVIDITELNÉ LASEROVÉ ZÁŘENÍ TŘÍDY 3B PŘI OTEVŘENÍ. VYVARUJTE SE VYSTAVENÍ PAPRSKU.
VAROVÁNÍ
WIDOCZNE I NIEWIDOCZNE PROMIENIOWANIE LASEROWE KLASY 3B PRZY OTWARCIU. UNIKAJ EKSPOZYCJI NA PROMIENIOWANIE.
OSTRZEŻENIE
WAARSCHUWING
KLASSE 3B, ZICHTBARE EN ONZICHTBARE LASERSTRALING, INDIEN GEOPEND, VERMIJD BLOOTSTELLING AAN DE STRAAL.
AVVERTIMENTO
CLASSE 3B RADIAZIONI LASER VISIBILI E INVISIBILI, QUANDO APERTO. EVITARE L'ESPOSIZIONE AL TRAVE.
AVERTISSEMENT
RADIATIONS LASER VISIBLES ET INVISIBLES DE CLASSE 3B QUAND OUVERT. ÉVITEZ TOUT EXPOSITION AU FAISCEAU.
ADVERTENCIA
CUANDO SE ABRE HAY RADIACIÓN LÁSER DE CLASE 3B VISIBLE E INVISIBLE. EVITE LA EXPOSICIÓN A LOS RAYOS LÁSER.
VARNING
KLASS 3B SYNLIG OCH OSYNLIG LASERSTRÅLNING NÄR DENNA DEL ÄR ÖPPNAD. UNDVIK ATT UTSÄTTA DIG FÖR STRÅLEN.
POZOR
VIDITEĽNÉ A NEVIDITEĽNÉ LASEROVÉ ŽIARENIE TRIEDY 3B PRI OTVORENÍ. VYHNITE SA VYSTAVENIU LÚČU.
FIGYELEM
3B. OSZTÁLY LÁTHATÓ ÉS LÁTHATATLAN LÉZERSUGÁRZÁS, NYITVA. KERÜLJE KI A SUGÁRNAK VALÓ EXPOZÍCIÓT.
警告 岽岽峼৫岹峒崗嵑崡 % 峘૭ଳ嵔嵤崞嵤ଣೝ఺峝૭ଳ嵔嵤崞嵤ଣೝ岶峑峵岞崻嵤嵈峘଺峚岹峼ೂ岻峵岽峒岞
⌘᜿ ᢃᔰᰦᴹ % ㊫㿱৺н㿱◰ݹ䗀ሴDŽ䚯ݽݹᶏ➗ሴDŽ
WARNUNG
BEI GEÖFFNETER ABDECKUNG IST SICHTBARE UND UNSICHTBARE LASERSTRAHLUNG DER KLASSE 3B IM GERÄTEINNEREN
VORHANDEN. NICHT DEM LASERSTRAHL AUSSETZEN!
WARNING
CLASS 3B VISIBLE AND INVISIBLE LASER RADIATION WHEN OPEN, AVOID EXPOSURE TO THE BEAM.
CAUTION : USE OF CONTROLS OR ADJUSTMENTS OR PERFORMANCE OF
PROCEDURES OTHER THAN THOSE SPECIFIED HEREIN MAY RESULT IN
HAZARDOUS RADIATION EXPOSURE.
CAUTION : THE USE OF OPTICAL INSTRUMENTS WITH THIS PRODUCT WILL
INCREASE EYE HAZARD.

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Machine Noise Information Regulation 3.
GPSGV:Thehighestsound-pressurelevelis70dB(A)orlessinaccordanceENISO7779.
Information to User
Alterationsormodicationscarriedoutwithoutappropriateauthorizationmayinvalidatethe
user’s right to operate the equipment.
WARNING
TO PREVENT THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).
NOUSER-SERVICEABLEPARTSINSIDE.REFERSERVICINGTOQUALIFIEDSERVICE
PERSONNEL.
WARNING
THISPRODUCTISNOTWATERRESISTANT.Topreventareorshockhazard,donotplace
anycontainerlledwithliquidnearthisequipment(suchasavaseorowerpot)orexposeitto
dripping, splashing, rain or moisture.
If you want to dispose this product, do not mix it with general household waste.
There is a separate collection system for used electronic products in accordance
with legislation that requires proper treatment, recovery and recycling.
Private households in the member states of the EU, in Switzerland and Norway may return their
used electronic products free of charge to designated collection facilities or to a retailer (if you
purchase a similar new one).
For countries not mentioned above, please contact your local authorities for the correct method
of disposal.
By doing so you will ensure that your disposed product undergoes the necessary treatment,
recovery and recycling and thus prevent potential negative effects on the environment and
human health.

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Operating System
SupportedOS:Windows®11, Windows 10, Windows 8.1
• RefertothePioneerofcialwebsiteforinformationonthelatestoperatingsystemssupported.
Ultra HD Blu-ray playback
The Intel®Software Guard Extensions (Intel SGX) feature is a requirement for the CPU and
motherboardrmwaretoplayDRM(digitalrightsmanagement)protectedcontentonUltraHD
Blu-raymoviediscsonaWindowsplatform.
Note
Intel SGX has been removed from Intel 11th generation and newer CPUs, and support for SGX
may be removed on new versions of Intel drivers or utility programs such as Intel SGX and
IntelManagementEnginedriversandrmwareinthefuture.Suchchangescouldcausethese
platformstolosesupportforUltraHDBlu-raymoviediscplayback.
• Refer to the Pioneer website for details on playback environments.
https://pioneer-blurayodd.eu/products/bdr-s13e-x/index.php
The required operating environment may differ depending on the OS or applications used.
Please consult with software or OS providers regarding any questions about the OS or
applications.

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Before Use
Checking accessories
□ Quickstartguide(includingapplicationproductkey)
• Download the application software from the website at
https://jpn.pioneer/cyberlink_soft/en.php
Theapplicationdownloadkey(ProductKey)isattachedtothebackoftheQuickstartguide
included with the product.
• If any accessories are not included, please contact the dealer from which you purchased this
product.
• Please download the Pioneer BD Drive Utility from the Pioneer website.
https://pioneer.jp/device_e/product-e/ibs/device_e/dev00001r_e.html#DriveUtility
TheDriveUtilityletstheusercongurevariousdrivefunctionssuchasadjustingthereading
method if correct reading of a music CD is not possible, and setting the PureRead function that
minimizes the occurrence of data interpolation resulting from errors.
To perform high-speed writing, please use media that supports high-speed recording
and writing. Refer to the Pioneer website for details.
https://pioneer.jp/device_e/product-e/ibs/device_e/dev00003r_e.html
Information on the product
https://pioneer-blurayodd.eu/products/bdr-s13e-x/index.php

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IMPORTANT SAFETY INSTRUCTIONS
WARNING
• When using this device, ensure that you adhere to the displayed warnings and cautions from
your PC manufacturer.
• This drive is designed to be used installed internally into a PC. Ensure that you use screws to
rmlysecurethedrivewithinthePC.
WARNING
Ensure you abide by the following cautions, as failure to do so may lead to re or electric
shock.
• Connect cables to the device only after checking that the cables have not deteriorated and are
not damaged. Do not use any cables that have deteriorated or are damaged.
• Donotdisassembleormodifythedevice.Donotallowmetal,ammableobjects,orother
foreign matter to enter the device.
• Ensure that water does not enter the device, and that it is kept dry.
• Ensureitisusedwiththespeciedpowersupplyvoltage.
In the following circumstances, turn off the device power, unplug the PC, and contact
your dealer or Pioneer.
• If the device smokes, or abnormalities such as strange smells or noises are observed.
• Ifwaterorforeignobjectshaveenteredthedevice.
• If the device has been dropped or its cover damaged.
Theindicatorsymbolsusedforthisproduct(includingaccessories)indicatethefollowing:
AC (Alternating Current)
DC (Direct Current)

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• Do not use in dusty locations, or in locations with high temperature or humidity.
• Donotsubjectthedevicetovibrationorshock.
• Wheninstallingthedevice,ensurethatthepowertoboththedeviceandthePCisrstturned
off.Furthermore,removetheprotectivetransparentlmonthefrontsurfaceofthedrive(bezel)
before use.
• During operation, do not move or pick up the device.
• Beware of condensation. If there is condensation, leave the device for one to two hours for the
moisture to evaporate before use.
• Do not inspect or modify the interior of the device.
• Use a soft, dry cloth to wipe any soiling from the exterior of the device. In the case of
signicantsoiling,diluteaneutralcleanervetosixtimesinwaterandusethistomoisten
a soft cloth, wipe the soiling away, then dry with a dry cloth. Do not use volatile chemicals
including benzene, thinners, alcohol, or aerosol sprays, as these may damage the surface.
Before using chemically treated cloth intended for the care of electronics, carefully read the
cautions included with the cloths.
• There are no guarantees regarding data if data is lost while using this device. Ensure you make
regular backups of your data for recovery in the case of malfunctions.
Handling discs
• Do not touch or scratch the signal (shiny) side of the disc.
• Hold the disc either by both edges, or by the center hole and
one edge.
• Do not apply stickers or labels to the disc.
• Donotusecrackedorsignicantlywarpeddiscs.Doingsomay
lead to a malfunction in the device.
• When using old or rental discs, check that there are no cracks
aroundthecenterhole.Centrifugalforcefromhigh-speed
rotation may enlarge these cracks, causing the disc to break.
• Donotusediscswithspecialshapes(heart-shaped,hexagonal,
etc.)orothernon-standarddiscs.Doingsomayleadtoa
malfunction.
• Ifthereisdustorngerprintsonthedisc,useasoftclothto
wipe outwards from the center to the outer edge of the disc. Do
not wipe using a circular motion on the disc.
• Do not use record spray or antistatic agents. Doing so may
damage the disc.
To protect the disc, ensure it is kept in a disc case, and check for soiling or dust on the
recording surface before use.
Cautions in Usage

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Features
Write speed/Read speed
WRITE SPEED (MAXIMUM) READ SPEED (MAXIMUM)
BD-ROM(SL/DL) - 12X/8X
UltraHDBlu-ray - 4X
BD-R(SL/DL) 16X/14X 12X/8X
BD-R(TL/QL) 8X/6X 6X
BD-RLTH 8X 8X
BD-RE(SL/DL) 2X 10X/6X
BD-RE(TL) 2X 4X
M-DISC(BD)SL 6X 12X
M-DISC(BD)DL 8X 8X
M-DISC(BD)TL 6X 6X
DVD-ROM(SL/DL) - 16X/12X
DVD±R(SL/DL) 16X/8X 16X/12X
DVD-RW 6X 12X
DVD+RW 8X 12X
DVD-RAM 5X 5X
M-DISC(DVD) 6X 16X
CD-ROM - 48X*
CD-R 48X 48X
CD-RW 24X 40X
* When the PureRead function is turned on, priority is given to reading accuracy, and the
maximumplaybackspeedofCDaudioandCD-ROMissetto40x.ThePureReadfunctionis
turnedonasadefaultsetting.ThisfunctioncanbeconguredusingthesupportedPioneerBD
Drive Utility.

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Part Names and Functions
Front
1 Forced ejection hole
Ifthedisctraydoesnotopenevenafterpressingtheejectbutton,thedisctraycanbe
opened by inserting a long, narrow item such as the end of a large paper clip into this hole.
Innormaluse,openthedisctraybyusingtheejectbutton.
When using the forced ejection hole, ensure that the power is turned off, and wait for
at least one minute for disc rotation to stop.
2 Busy indicator (BUSY)
Indicates the operational status as follows.
Reading Lit
Writing Lit
Tray opening/closing Lit
3 Eject button (h)
Opens and closes the disc tray.
4 Disc tray
Presstheejectbuttontoopenthedisctray,andwiththelabelsidefacingup,placeadiscin
the tray aligned with the grooves.
Presstheejectbutton,orlightlypushthefrontofthetraytocloseit.
Do not forcefully pull the disc tray open.

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Part Names and Functions
Rear
5 DC input terminal
DC +3.3 V, DC +5 V, and DC +12 V power input.
Pin Name Function Pin Name Function
13.3 DC +3.3 V power input
(not used)
9 5 DC +5 V power input
23.3 DC +3.3 V power input
(not used)
10 GGrounding
33.3 DC +3.3 V power input
(not used)
11 DAS Activity signal (not used)
4 G Grounding DSS Disablingofdelayedspin-up
(not used)
5 G Grounding 12 GGrounding
6 G Grounding 13 12 DC +12 V power input
7 5 DC +5 V power input 14 12 DC +12 V power input
8 5 DC +5 V power input 15 12 DC +12 V power input
6 SATA interface terminal
WhenconnectingtoacomputerSATAterminal,usea7-pincable.
UseaSATA-compliantcableofnomorethan1minlength.
Pin Name Function Pin Name Function
1 G Grounding 5B- Data signal wire B
2A+ Data signal wire A 6 B+
3A- 7 G Grounding
4 G Grounding

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Installing the Drive
1 Turn off the power to the computer, and remove the power cable from the AC socket.
2 Remove the blank panel on the front of the 5.25-inch slot.
3 Insert the drive into the slot.
4 If xing the drive is required, do so in accordance with the computer’s user manual.
5 When installation is complete, remove the protective transparent lm on the front
surface of the drive (bezel). If removing the protective transparent lm is not possible
after installing in the PC housing, rst remove the protective transparent lm before
carefully inserting the drive into the computer slot.
• Use screws no more than 6 mm in length. Use of long screws may cause damage to the drive.
• If the screws are not tightened fully, a rattling sound may be caused by vibration from the
rotation of the disc. Therefore, ensure that the drive is installed securely.
• The bottom surface of the product has a black sound dampening and dustproof sheet
attached. Use the drive without removing this sheet.
• MakesurethedriveisrmlysecuredwithinthePCbeforeuse.
• Connect cables to the device only after checking that the cables have not deteriorated and are
not damaged.
Use of 8-cm discs
Ifthisdeviceisusedinaverticalconguration,8-cmdiscscannotbeused,evenifplacedinan
8-cmadapter.

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Connection
• Turn off the power to the computer.
• Connect the power cable from the computer. The power connector used for this product is a
Serial ATA standard connector.
• Connect the Serial ATA interface cable.
Serial ATA
power cable
Serial ATA
interface cable
• The connector has an asymmetrical shape to
prevent incorrect insertion.
• Forcefully trying to insert the connector
with the wrong orientation may damage the
connector.
• When connecting the cable, be sure to check
the orientation of the connector.
• Carefully check for deterioration, or damage
to cables being connected.
When connection of the product is complete, use the following method to check that the
product is correctly recognized by the computer’s operating system.
• From the [Control Panel], open [Device Manager]andopentheCD-ROMorDVD/CD-ROM
item. Check that the product is correctly recognized by the computer’s operating system.
• Click the [System] icon, and select the [Device Manager] tab.
OpentheDVD/CD-ROMdrivesitemtodisplaythedeviceproperties,andcheckthedevice
status.
Forcefully ejecting the disc
Inthefollowingsituation,youcanforcefullyeject
thediscbyusingtheforcedejectionhole.
• When the device has malfunctioned and the
disccannotbeejectedusingtheejectbutton
or through the software
1 Check that the computer power is
turned off, and that the disc has
stopped rotating.
2 Straighten a paper clip or similar
object, and insert this straight into the
forced ejection hole and push hard.
3 The disc tray will come out by 5 mm to
10 mm, so pull out the tray and remove
the disc.
Note
• Neverforcefullyejectthetraywhilethe
disc is still rotating, as doing so may lead
toinjuryordamagetothedisc.
• Do not place items within 12 cm of the
front of the device, as doing so may
obstructdiscejection.

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Downloading and Installing CyberLink Media Suite
(with Product Key)
1 Visit the website shown on the nal page of this manual.
2 Review the License Agreement, and click “Agree” to proceed to the CyberLink
webpage.
Download
1 After accessing the download website, sign in with your CyberLink member e-mail
address and password.
(If you have not registered as a CyberLink member, click “Register now” and register to be a
member.)
2 After signing in, the product key input screen will be displayed. Enter the provided
product key and click “Submit”.
TheproductkeyisonthebackoftheQuickstartguide.
(The16-characterkeyprintedonthelabel.)
3 If the product key has been entered correctly, the screen to download the downloader
will be displayed. Click the download link to download the downloader.
Re-downloading the downloader
Afterregisteringtheproductkeyonthedownloadwebsite,ane-mailwillbesenttoyour
registeredCyberLinkmembere-mailaddress.
Thedownloadercanbere-downloadedfromtheLinkinthee-mailfor30daysfrom
registration of the product key.
Installation
1 Connect the drive to Windows®PC.
2 Run the downloaded le to start downloading the program.
3 After the download is complete, the installation message will be displayed in the
dialog box. Click “Install” to start up the installer.
(Even if you do not click “Install”, the installer will automatically start up after 1 minute.)
4 After the installer starts up, follow the instructions on the installer to install the
product.
Questions about the included application software
Direct inquiries to the following software manufacturers.
CyberLink Support Center
https://www.cyberlink.com/support/index.html

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These functions can be used if the Drive Utility is downloaded and installed. For details on other
functions in the Drive Utility, refer to the drive utility help page. Please download the Drive Utility
from the Pioneer website.
https://pioneer.jp/device_e/product-e/ibs/device_e/dev00001r_e.html#DriveUtility
Custom Eco function
Explanation of function
Ifthedrivedoesnotreceiveanycommands(instructionsforoperation)fromthePCforaspecied
period, this function will reduce the device’s power consumption (enter the power saving mode), such
asbystoppingthediscfromrotatingorreducingthediscrotationspeed.Shorteningthisspecied
period will make the device enter the power saving mode earlier.
• If a command is received after entering the power saving mode, the device will require some
timetobringthediscbackuptohigh-speedrotation,whichmeansareducedspeedof
operation in the interim.
Using this function
Congurethesettinginthe"PioneerBDDriveUtility."
1 Install the "Pioneer BD Drive Utility."
2 Start the "Pioneer BD Drive Utility."
3 Click the [Utility] tab.
4 Slide the [ ] under [Custom Eco] to the [Power Save] side.
There are 10 levels between the standard mode and power saving mode.
5 Select [Save setting to the drive].
The set values will be saved to the drive. Settings will be retained even after turning off the
device power.
Useful Functions

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Useful Functions
Cautions in usage
• The default setting is standard mode.
• If power to the drive is turned off without selecting the [Save setting to the drive] checkbox,
the settings will revert to the previously saved settings.
• Settings can be changed at any time using the Pioneer BD Drive Utility, when the drive is
recognized.
PureRead
Explanation of PureRead function
When using this device to read a music CD, you can use PureRead. This function allows the
device to work to acquire and reproduce the original sound as much as possible such as by
repeatedly reading scratched or soiled parts of the CD. PureRead can be set to the following two
modes or turned off.
Master Mode
(default setting)
This mode works to acquire and reproduce the original sound as much
as possible, but if it encounters audio data that cannot be completely
reproduced, it interpolates that data and continues with acquisition.
Perfect Mode This mode reproduces the original sound, and if it encounters audio data
that cannot be completely reproduced, it stops and halts acquisition.
OFF This mode carries out normal acquisition of music CD data. If there is a
scratch that prevents reading, interpolation will occur.
What is interpolation?
Audio data that cannot
be read because of
scratches or other
damage is created by
inference from sounds
before and after it. This
sound will be degraded
compared to the original
sound.
Sampling
Original
waveform
Original
waveform
Corrupted
waveform from
scratches, etc.
Acquired
audio
waveform
Audio is
interpolated
from sounds
before and
after.

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Useful Functions
Using PureRead
1 Install the "Pioneer BD Drive Utility."
2 Start the "Pioneer BD Drive Utility."
3 Click the [Setting2] tab.
4 Select the [On] checkbox under [PureRead4+].
5 Select from either [Perfect Mode] or [Master Mode].
6 Select [Save setting to the drive].
The set values will be saved to the drive. Settings will be retained even after turning off the
device power.
Cautions in usage
If power to the drive is turned off without selecting the [Save setting to the drive] checkbox, the
settings will revert to the previously saved settings.

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[Installation]
The device can be installed horizontally or vertically.
[Disc size]
12cm/8cm*
*8-cmdiscscannotbeusedwhentheunitisinstalledvertically.
[Transfer rate]
Data reading (sustained)
BD   Max.54.0MB/s
DVD   Max.21.6MB/s
CD   Max.7.2MB/s
Data writing (sustained)
BD   Max.72.0MB/s
DVD   Max.21.6MB/s
CD   Max.7.2MB/s
Interface standards
SerialATARev.3.0 1.5Gbits/s
• The transfer rate may be reduced depending on the condition (scratches, etc.) of the disc.
[Access time/Seek time]
Access time (random average)
BD 180 ms DVD 170 ms CD 160 ms
Seek time (random average)
BD 160 ms DVD 150 ms CD 140 ms
[Others]
Power supply............................................................................................................DC +12 V, 2.2 A
DC +5 V, 1.4 A
External dimensions (including front panel) ......................148 mm (W) x 42.3 mm (H) x 181 mm (D)
Weight ................................................................................................................................... 0.74 kg
Operating temperature (Normal humidity)................................................................+5 °C to +45 °C
Operating humidity (Normal temperature)........................................5 % to 85 % (no condensation)
Storage temperature (Normal humidity) ..................................................................-40°Cto+60°C
Storage humidity (Normal temperature) ...........................................5 % to 90 % (no condensation)
Buffer size..................................................................................................................................4 MB
5.25-inchhalf-heightinternaltype
[Accessories]
Quickstartguide(includingapplicationproductkey)
Specications

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Unexpected errors in operation are often thought to be malfunctions. If you think there is a
malfunction, check the items below according to the symptoms.
If the abnormality is not resolved even after taking the following measures, please contact your
dealer or Pioneer.
Additionally, please consult with the application software manufacturer regarding any problems
occurring in the application software.
The computer or application does not correctly recognize the device
• Are the Serial ATA interface cable and power connectors connected correctly?
→Check that the polarity of the cables is correct, and that the cables are properly
connected.
• Is the OS compatible with the device?
→Use an OS that supports this device. (
Windows®11, Windows 10, Windows 8.1 )
• Are you using the supplied application?
→Use the application included with this device.
Data cannot be recorded/Error occurs during recording
• Istheresufcientspaceforrecording?
• Check that the required application software is installed in the usage environment.
• Checkthattheoperatingenvironmentbeingusedmeetsthespecicationsfortheapplication
software being used.
• Recording on the disc at the selected speed is not possible.
→Check that the disc supports the different recording speeds.
→The speed may drop depending on the condition of the disc.
• Areyouusingadiscthathasbeennalized(nomorerecordingispossible)?
• Is the disc correctly inserted with the label side facing up and the recording side facing down?
• Is the disc dirty or scratched?
A recorded disc cannot be read
• Is the disc inserted into the disc tray with the label side facing up?
• Are you using a blank disc?
• Is the disc dirty or scratched?
• Check that the required application software is installed in the usage environment.
• Isthedeviceinstalledinaatlocation?
• The optical components or disc may have condensation on them. Therefore, turn the device
power off for a period of time and wait for it to fully dry before usage.
For other details on how to record on discs, refer to the manual or help screens for the application
software being used.
For more stable disc recording and playback
The operating temperature range for this product is +5 °C to +45 °C. However, recording and
playback at normal temperatures is recommended in order to ensure stable recording as well as
playback on various players and drives.
Problems and Solutions

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Problems and Solutions
There are no images. There is no sound.
• DigitaloutputofBD-Videocontent(outputusingDVIorHDMIterminals)requiresgraphics
functionality and monitors that support HDCP standards.
Check that your PC environment supports HDCP standards.
PlaybackofBD-Videocontentandotherhigh-denitionvideosrequiresveryhighprocessing
power. If you encounter phenomena such as frame dropping or choppy audio, it may be
possible to prevent this by reducing the load on the PC, either by stopping resident software or
using video playback support functionality in the graphics function.
Review the operating environment and try playback again with as little load on the PC as
possible from other applications.
PlaybackofBD-Videocontentrequiresperiodicupdatestotheplaybacksoftwareasthe
content decryption key has an expiration date. Before playback, ensure that the latest update
from the software manufacturer has been applied.
• DuringDVD-Videotitleplayback,iftheplaybacksoftwarecounteriscountingcorrectlyand
audio is output but no images are displayed, check the resolution and number of colors of your
monitor.Thestandardsettingsare800x600resolutionand16-bitcolor.Additionally,check
that the video card (video chip) drivers are the latest versions, and update if necessary.
Ifamessagesuchas"Failedtocreateoverlay"isdisplayed,thisindicatesinsufcientvideo
card performance as above, so set the resolution and number of colors as described above.
Furthermore,ifyourPChasaTVoutputfunction,anerrormessagestartingwith"Macrovision
..."maybedisplayed.Inthesecases,turnofftheTVoutputfunction.
• If images are displayed but no audio is output, the video may be being output in an audio format not
supportedbyyourplaybacksoftware.ChecktheaudioformatrecordedwiththeBD/DVD-Videotitle,
and switch to a supported audio format (surround sound, etc.).
• MediaandlessuchasvideosfromBD/DVD-Videoanddigitalbroadcastingincludecontent
protection, and have restrictions on copying and playback. Check that there are no restrictions
on the content to be played and on the playback environment.
• FordetailedinformationonUltraHDBlu-rayplayback,refertothewebsitebelow.
https://pioneer-blurayodd.eu/products/bdr-s13e-x/index.php
The Intel Software Guard Extensions (Intel SGX) feature is a requirement for the CPU and
motherboardrmwaretoplayDRM(digitalrightsmanagement)protectedcontentonUltraHD
Blu-raymoviediscsonaWindows®platform.
Note
Intel SGX has been removed from Intel 11th generation and newer CPUs, and support for
SGX may be removed on new versions of Intel drivers or utility programs such as Intel SGX
andIntelManagementEnginedriversandrmwareinthefuture.Suchchangescouldcause
theseplatformstolosesupportforUltraHDBlu-raymoviediscplayback.