Pointy Box User manual

Troubleshooting
Make sure the Pointy Box is located in a place where it is unlikely to get damaged.
We have provided a small piece of double sided tape (velcro) to help mount the
Pointy Box in a safe place.
No solid green light: The Pointy Box needs to connect to the cellular network.
If the light on your Pointy Box blinks for more than five minutes, it is probably
struggling to connect to a network. Here are some tips that can help:
• It is best to avoid having the Pointy Box located under or behind
anything that might block the cellular signal.
• It is best to have the Pointy label facing the nearest external
window or door.
Cellular interference: The Pointy Box, like a cellular phone, may cause
interference if mounted too close to other electrical devices (e.g. the POS screen or
credit card machine).
• It is best to locate the Pointy Box at least 4 inches (10cm) from
other electrical devices.
Barcode scanner or POS problem: If you experience any problems with
your barcode scanner or POS (e.g. barcode scanner not powering up, POS not
receiving barcodes), then restart the POS. If this does not resolve the problem then
unplug the Pointy Box and restart the POS if necessary.
Status Light
Blinking Green
Solid Green
Connecting to cellular network
Connected to Pointy
Need Help
Email us at: [e-mail] or visit: pointy.com/retailer/contact-us
Installation Tips

1Power down your POS system and barcode scanner.
IMPORTANT: Make sure you know your access code or password before you
power down your POS.
2Find where your barcode scanner connects to your POS (if unsure, carefully
follow the cable from your barcode scanner to your POS).
IMPORTANT: Make note of this exact connection port for step 4. Then
unscrew and disconnect barcode scanner.
3Connect barcode scanner to the Serial Adapter.
B
4Connect Serial Adapter to the POS.
IMPORTANT: Connect the serial adapter cable back to the same port from step
2. Make sure to properly screw it in place.
B
6Using connect Pointy Box to a spare USB port on your POS.
Contact us if you do not have a spare USB port.
IMPORTANT: Only use the cable supplied by Pointy for this.
A
C
SERIALSetup
What’s inside:
Serial Adapter
B
USB end
Serial female end
Serial male end
USB Power Cable
C
USB end
USB micro end
Pointy Box
A
7Wait for the Pointy box to show a solid green light, then test scan five
or more items.
It can take 3-5 minutes for the solid green light to show. Once you scan some items
you should get an email confirming your device has been activated. We have also
included a sticker for your store window, hopefully you have space for it!
5Connect the USB end of the Serial Adapter to the Pointy box .
B
A
A
B
C
2
3
4
5
6
Need Help
Email us at: [e-mail] or visit: pointy.com/retailer/contact-us