Pointy Box User manual

Troubleshooting
Make sure the Pointy Box is located in a place where it is unlikely to get damaged.
We have provided a small piece of double sided tape (velcro) to help mount the
Pointy Box in a safe place.
No solid green light: The Pointy Box needs to connect to the cellular network.
If the light on your Pointy Box blinks for more than five minutes, it is probably
struggling to connect to a network. Here are some tips that can help:
• It is best to avoid having the Pointy Box located under or behind
anything that might block the cellular signal.
• It is best to have the Pointy label facing the nearest external
window or door.
Cellular interference: The Pointy Box, like a cellular phone, may cause
interference if mounted too close to other electrical devices (e.g. the POS screen or
credit card machine).
• It is best to locate the Pointy Box at least 4 inches (10cm) from
other electrical devices.
Barcode scanner or POS problem: If you experience any problems with
your barcode scanner or POS (e.g. barcode scanner not powering up, POS not
receiving barcodes), then restart the POS. If this does not resolve the problem then
unplug the Pointy Box and restart the POS if necessary.
Status Light
Blinking Green
Solid Green
Connecting to cellular network
Connected to Pointy
Need Help
Email us at: [e-mail] or visit: pointy.com/retailer/contact-us
Installation Tips

USB Cable
B
USB end
USB micro end
Pointy Box
A
1Find where your barcode scanner connects to your POS (if unsure,
carefully follow the cable from your barcode scanner to your POS).
IMPORTANT: Make note of this exact connection port for step 4. Then
disconnect the barcode scanner.
2Connect the barcode scanner to the Pointy Box.
A
3Connect the micro end of the USB Cable to the Pointy Box.
BA
4Connect the other end of the USB cable to the POS.
IMPORTANT: Connect the USB cable back into the same USB port from step 1.
WARNING: Please ensure that the barcode scanner plugs directly into a USB
port. There must be no adapters between the barcode scanner and the POS.
B
WARNING: DO NOT USE ANY EXISTING
ADAPTERS THAT MAY BE IN PLACE ON
THE USB CABLE.
There must be no adapters between the
barcode scanner and the POS.
What’s inside:
USBSetup
The Pointy Box connects between your barcode scanner and
Point of Sale. Just follow the steps below:
5Wait for the Pointy box to show a solid green light, then test scan five
or more items.
It can take 3-5 minutes for the solid green light to show. Once you scan some items
you should get an email confirming your device has been activated. We have also
included a sticker for your store window, hopefully you have space for it!
1
BA
2
3
4
Need Help
Email us at: [e-mail] or visit: pointy.com/retailer/contact-us