Polaris Communications HD WIRELESS User manual

1.INTRODUCTION Congratulations on purchasing the HD Wireless™.
The HD Wireless was developed by Polaris Communications, Australia’s leading supplier of high
quality and acoustically safe headset solutions.
• Designed for headset users of both traditional & VoIP telephone systems as well as PCs.
• HD Wideband Sound Quality.
• Easy Call Controls.
• Large and Intuitive Colour Touchscreen.
• Uses Polaris’ patented Sonaron™ software which provides unique Shriek Rejection™ protection.
HD Wireless is the best wireless headset for today’s office.
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8Conference
Calling
9Support 10 Warranty
and Safety
Information
11

2.CARE AND MAINTENANCE Protect your HD Wireless headset just as you would any other electronic equipment.
If your HD Wireless base or headset requires cleaning please consider the following:
• Do not use spray cleaning solutions directly onto the base or headset piece.
• Clean the product or cables by wiping with a damp cloth as required.
• Clean the touchscreen with standard computer screen cleaning solution and soft cloth
provided.
• When cleaning the back of the HD Wireless, make sure not to place the damp cloth in or too close
to the ports.
• Ear cushions can be cleaned or replaced. Leatherette ear cushions should be removed and wiped
with a damp cloth. We recommend that you replace ear cushions as required.
• Avoid exposing the HD Wireless ports to rain or other liquids.
• Do not immerse the product in water.
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8Conference
Calling
9Support 10 Warranty
and Safety
Information
11

3.PRODUCT OVERVIEW
3.1 PACKAGE CONTENTS
3.2 OPTIONAL ACCESSORIES
3.3 HEADSET DIAGRAM
3.4 HEADSET ATTACHMENTS
3.5 HD WIRELESS BASE DIAGRAM
Headset
Headband Attachment
Wireless Base
Earhooks
(small, medium and large)
Power Adaptor
Ear Cushion
TAIL CORD
USB Cable
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8Conference
Calling
9Support 10 Warranty
and Safety
Information
11
Cleaning Cloth
Quick Start Guide
HD wireless
Quick Start Guide
STEP 1 SETTING UP YOUR HEADSET
HD Wireless Offers the choice of two wearing styles - Headband
and Earhook.
OPTION 1: ATTACHING THE HEADBAND
1. Align the headset and the headband attachment, as
illustrated, and press firmly together until they click into place.
2. Rotate the microphone boom arm for left or right ear use.
3. Adjust the length of the headband to fit comfortably against
your head.
wHAT'S IN THE BOX?

The following accessories are available separately.
Both the Electronic Hook Switch (EHS) and Remote Handset Lifter enable you to answer your phone
via your headset while away from your desk.
EHS Cables are available for Avaya, Cisco and Polycom telephones. Contact our Firstpoint Customer
Service & Sales team for more information on 1800 626 505.
3.PRODUCT OVERVIEW
3.1 PACKAGE CONTENTS
3.2 OPTIONAL ACCESSORIES
3.3 HEADSET DIAGRAM
3.4 HEADSET ATTACHMENTS
3.5 HD WIRELESS BASE DIAGRAM
Remote Handset Lifter
Electronic Hookswitch Adaptor (EHS)
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8Conference
Calling
9Support 10 Warranty
and Safety
Information
11

3.PRODUCT OVERVIEW
3.1 PACKAGE CONTENTS
3.2 OPTIONAL ACCESSORIES
3.3 HEADSET DIAGRAM
3.4 HEADSET ATTACHMENTS
3.5 HD WIRELESS BASE DIAGRAM
MULTI-FUNCTION BUTTON
(ANSWER/END)
Volume
Speaker
LED INDICATOR
MUTE
Recharge Contact
MICROPHONE BOOM ARM
Noise-cancelling
Microphone
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8Conference
Calling
9Support 10 Warranty
and Safety
Information
11

3.PRODUCT OVERVIEW
3.1 PACKAGE CONTENTS
3.2 OPTIONAL ACCESSORIES
3.3 HEADSET DIAGRAM
3.4 HEADSET ATTACHMENTS
3.5 HD WIRELESS BASE DIAGRAM
The HD Wireless headset can be worn in the headband or earhook wearing-styles and can be worn
on either the left or right ear. Regardless of wearing-style, remember to ensure your microphone is
positioned at least two finger widths from your mouth to maximise the efficiency of the noise-cancelling
microphone.
CLICK!
CLICK!
LEFT
RIGHT
LEFT
RIGHT
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8Conference
Calling
9Support 10 Warranty
and Safety
Information
11

3.PRODUCT OVERVIEW
3.1 PACKAGE CONTENTS
3.2 OPTIONAL ACCESSORIES
3.3 HEADSET DIAGRAM
3.4 HEADSET ATTACHMENTS
3.5 HD WIRELESS BASE DIAGRAM
TOUCHSCREEN
USB PORT POWER ADAPTOR
PORT
AUXILIARY
PORT
HANDSET
PORT
TELEPHONE
PORT
HEADSET RECHARGE CONTACT
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8Conference
Calling
9Support 10 Warranty
and Safety
Information
11

4.SYSTEM SETUP AND
CONNECTIONS
4.1 CONNECTING YOUR HD WIRELESS TO MAINS POWER
4.2 DOCKING YOUR HD WIRELESS HEADSET
4.3 CONNECTING YOUR HD WIRELESS TO A PC
4 4 IDENTIFYING THE CORRECT TAIL CORD FOR YOUR
TELEPHONE
4.5 CONNECTING YOUR HD WIRELESS TO A DESK-PHONE
This section describes how to connect your HD Wireless to your telephone and other equipment.
NOTE: Before following these instructions, you will need to determine whether your desk-phone has
a headset port. If you are unsure, please contact our Firstpoint Customer Service & Sales team on
1800 626 505 for further assistance.
CONNECT YOUR HD WIRELESS TO MAINS POWER
1. Plug the supplied power adaptor into the port marked on the HD Wireless headset base.
2. Connect the other end of the power adaptor to the mains power socket.
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8Conference
Calling
9Support 10 Warranty
and Safety
Information
11

4.SYSTEM SETUP AND
CONNECTIONS
4.1 CONNECTING YOUR HD WIRELESS TO MAINS POWER
4.2 DOCKING YOUR HD WIRELESS HEADSET
4.3 CONNECTING YOUR HD WIRELESS TO A PC
4 4 IDENTIFYING THE CORRECT TAIL CORD FOR YOUR
TELEPHONE
4.5 CONNECTING YOUR HD WIRELESS TO A DESK-PHONE
Dock the headset, as illustrated below. When the headset is docked correctly the headset battery
will begin charging and the battery charge indicator will appear on the screen. If the battery is fully
charged, no battery charge indicator will appear.
NOTE: Remember to keep the headset docked while installing the HD Wireless headset, and when
not in use.
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8Conference
Calling
9Support 10 Warranty
and Safety
Information
11

4.SYSTEM SETUP AND
CONNECTIONS
4.1 CONNECTING YOUR HD WIRELESS TO MAINS POWER
4.2 DOCKING YOUR HD WIRELESS HEADSET
4.3 CONNECTING YOUR HD WIRELESS TO A PC
4 4 IDENTIFYING THE CORRECT TAIL CORD FOR YOUR
TELEPHONE
4.5 CONNECTING YOUR HD WIRELESS TO A DESK-PHONE
1. Plug the supplied USB cable into the PC port on the HD Wireless headset base.
2. Connect the other end of the USB cable to any free USB port on the PC.
NOTE: USB connection is only required for PC audio. Do not connect via a USB hub.
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8Conference
Calling
9Support 10 Warranty
and Safety
Information
11

4.SYSTEM SETUP AND
CONNECTIONS
4.1 CONNECTING YOUR HD WIRELESS TO MAINS POWER
4.2 DOCKING YOUR HD WIRELESS HEADSET
4.3 CONNECTING YOUR HD WIRELESS TO A PC
4 4 IDENTIFYING THE CORRECT TAIL CORD FOR YOUR
TELEPHONE
4.5 CONNECTING YOUR HD WIRELESS TO A DESK-PHONE
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8Conference
Calling
9Support 10 Warranty
and Safety
Information
11
IDENTIFYING THE CORRECT TAIL CORD FOR YOUR TELEPHONE
The HD Wireless comes with two different tail cords – Black and White. Most telephones will have
a headset socket with one of two wiring configurations. Based on the type of phone you have, either
the Black or White tail cord is required to install your HD Wireless. The information below will help you
determine the correct tail cord to use with your phone.
Black Cord
Use for most current telephone models with a dedicated headset socket, including those manufactured by:
• Alcatel
• Aria / LG IPECS
• Avaya
• Nortel IP Phones
• Polycom
White Cord
Use for some current telephone models with a dedicated headset socket, specifically those manufactured by:
• Cisco
• ShoreTel
Also use for older telephone models that traditionally require an amplifier for headset use.
Important Notes
Some phones have a 2.5mm or 3.5mm headset socket. The HD Wireless will operate normally when
connected into the handset socket of these phones, however some phone models will require a headset
button to be programmed to operate in this configuration. In instances where the 2.5mm or 3.5mm
socket must be utilised, the appropriate adaptor cable can be ordered through your headset supplier.
A full list of telephone makes and models and the recommended tail cord can be viewed at
www.polaris.com.au/wirelesscompatibility. Please contact our Firstpoint Customer Service & Sales
team on 1800 626 505 should you require any further information.

4.SYSTEM SETUP AND
CONNECTIONS
4.1 CONNECTING YOUR HD WIRELESS TO MAINS POWER
4.2 DOCKING YOUR HD WIRELESS HEADSET
4.3 CONNECTING YOUR HD WIRELESS TO A PC
4 4 IDENTIFYING THE CORRECT TAIL CORD FOR YOUR
TELEPHONE
4.5 CONNECTING YOUR HD WIRELESS TO A DESK-PHONE
CONNECTING YOUR HD WIRELESS TO A DESK-PHONE WITH A DEDICATED HEADSET PORT
If your desk-phone includes a dedicated headset port, complete the following:
1. Plug the appropriate tail cord into the Phone port on the HD Wireless headset base (refer to section 4.4).
2. Connect the other end of the tail cord to the headset port on the desk-phone.
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8Conference
Calling
9Support 10 Warranty
and Safety
Information
11

4.SYSTEM SETUP AND
CONNECTIONS
4.1 CONNECTING YOUR HD WIRELESS TO MAINS POWER
4.2 DOCKING YOUR HD WIRELESS HEADSET
4.3 CONNECTING YOUR HD WIRELESS TO A PC
4 4 IDENTIFYING THE CORRECT TAIL CORD FOR YOUR
TELEPHONE
4.5 CONNECTING YOUR HD WIRELESS TO A DESK-PHONE
CONNECTING YOUR HD WIRELESS TO A DESK-PHONE WITHOUT A HEADSET PORT
If your desk-phone does not include a dedicated headset port, complete the following:
1. On the desk-phone, unplug the handset cable from the telephone.
2. Connect the handset cable to the Handset port on the HD Wireless headset base.
3. Plug the appropriate tail cord into the Phone port on the HD Wireless headset base (refer to section 4.4).
4. Connect the other end of the tail cord into the handset port on the desk-phone.
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8Conference
Calling
9Support 10 Warranty
and Safety
Information
11

5.TOUCHSCREEN DISPLAY
5.1 ADJUSTING THE TOUCHSCREEN ANGLE
5.2 BASIC GESTURES REQUIRED FOR TOUCHSCREEN
INTERACTION
5.3 STANDARD OPERATION
HD Wireless features a 3.5” colour touchscreen that enables you to customise settings to individual
preferences.
This section explains how to use the features of the HD Wireless touchscreen.
The HD Wireless touchscreen angle can be adjusted for optimum viewing. Simply tilt the touchscreen
back and forth until it sits at your preferred angle. As you adjust the touchscreen you will notice you
have free range of up to 15° of forward tilt and 70° backward tilt.
NOTE: Do not press directly onto the screen when adjusting the screen angle.
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8Conference
Calling
9Support 10 Warranty
and Safety
Information
11

5.TOUCHSCREEN DISPLAY
5.1 ADJUSTING THE TOUCHSCREEN ANGLE
5.2 BASIC GESTURES REQUIRED FOR TOUCHSCREEN
INTERACTION
5.3 STANDARD OPERATION
SINGLE TAP
Briefly touch surface with fingertip.
DRAG
Move fingertip over surface without losing contact.
FLICK
Quickly brush surface with fingertip.
SCROLL
Move fingertip over menu bar to drag the screen up/down.
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8Conference
Calling
9Support 10 Warranty
and Safety
Information
11

5.TOUCHSCREEN DISPLAY
5.1 ADJUSTING THE TOUCHSCREEN ANGLE
5.2 BASIC GESTURES REQUIRED FOR TOUCHSCREEN
INTERACTION
5.3 STANDARD OPERATION
During standard operation, the touchscreen displays the phone as the current target Audio Source.
The touchscreen also provides access to your HD Wireless User Settings and Controls.
PC & TELEPHONE
AUDIO SOURCE &
SWITCHING CONTROL
HEADSET/HANDSET
SWITCHING CONTROL
USER SETTINGS
CONFERENCE CALL
VOLUME LEVEL
RECEIVE VOLUME
LEVEL INDICATOR
RECEIVE VOLUME
LEVEL CONTROL
MUTE CONTROL
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8Conference
Calling
9Support 10 Warranty
and Safety
Information
11
BATTERY LEVEL INDICATOR

PAIRING
Dock the headset with the base to initiate pairing.
AUDIO TONE
Affects how you hear the person you are talking to.
Default setting: Mid Range.
Single Tap the desired Audio Tone setting to make your
selection.
MIC LEVEL
Controls how loud people hear you.
Default setting: 5
Drag slider control or Single Tap either side of control to
adjust the mic level.
WIRELESS RANGE
Affects how far you can move from the Wireless base.
Default setting: Long Range
Three range settings are available and the medium
range is ideal for most users. If you experience
interference from other devices, or require longer battery
times, the short range setting may be more suitable.
The longer the range setting, the greater battery
consumption.
Long Range - up to 150 metres
Medium Range - up to 75 metres
Short Range - up to 25 metres
AUDIO MODE
HD Wireless supports both Narrowband & Wideband
audio.
Default setting: Wideband
Note: Wideband audio reduces battery talk time.
6.SETTINGS OVERVIEW
Treble Boost
Mid Range
Treble Boost
Mid Range
Bass Boost
Bass Boost
Long Range
Long Range
Medium Range
Medium Range
Short Range
Short Range
Narrowband
Wideband
Treble
Treble
Long
Long
Wideband
Wideband
5
5
Headset
Headset
Pairing
Pairing
Audio Tone
Audio Tone
Mic Level
Mic Level
Wireless Range
Wireless Range
Audio Mode
Audio Mode
Narrowband
Wideband
5
5
15 min
10 min
Base
Base
Display Brightness
Display Brightness
Display Timeout
Display Timeout
Remote Call Control
Remote Call Control
About
About
Mute Alert Tone
Mute Alert Tone
On
O
MUTE ALERT TONE
Determines if you will hear an audio notification while your
headset is muted.
Default setting: ON
DISPLAY BRIGHTNESS
Affects the brightness level of your touchscreen display.
Default setting: 5
Drag slider control or Single Tap either side of control to
adjust the Brightness level.
DISPLAY TIMEOUT
Affects the time in which your screen saver is launched.
Default setting: 10 mins
Drag slider control or Single Tap either side of control to
adjust the Timeout level.
REMOTE CALL CONTROL
Remote Handset Lifter or Electronic Hookswitch (EHS)
can be purchased as an accessory, which lets you answer
and end telephone calls while away from your desk.
Please contact our Firstpoint Customer Service & Sales
team on 1800 626 505 for further assistance.
ABOUT SCREEN
Provides you with your HD Wireless’ Serial Number,
Firmware version and Copyright information.
To access the Settings Menu simply tap the User Settings icon on the top right hand corner.
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8Conference
Calling
9Support 10 Warranty
and Safety
Information
11

-+
7.HD WIRELESS HEADSET
CONTROLS
7.1 HEADSET FUNCTION BUTTON
7.2 HEADSET LED INDICATORS
7.3 HEADSET AUDIO INDICATORS
FUNCTION TAP PRESS (HOLD 1-3 SECS)
Answer / end calls
Get a dial tone on target phone
Power headset on/off (5 secs)
VOLUME TOGGLE BUTTON
Press in direction +to increase receive volume.
Press in direction -to decrease receive volume.
Touchscreen display updates
as buttons are activated
Numerical indicator is displayed
showing new value.
Bar level indicator updates to new
level.
Control highlights during
button activation on Headset.
MULTI FUNCTION BUTTON
MUTE BUTTON
Press to mute/unmute headset microphone
MUTE button displays and updates as headset buttons are activated.
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8Conference
Calling
9Support 10 Warranty
and Safety
Information
11

7.HD WIRELESS HEADSET
CONTROLS
7.1 HEADSET FUNCTION BUTTON
7.2 HEADSET LED INDICATORS
7.3 HEADSET AUDIO INDICATORS
The multi-coloured LED indicator is located on the boom arm of the headset and indicates headset
status.
HEADSET LED
ON STAND BY
White LED - indicates headset ready for use
ON CALL - IN USE
Blue LED - Indicates Headset is On Call / In Use
PAIRING HEADSET
White LED - Quick “flashing” during pairing process
Fades OFF after pairing is complete
Introduction
1Care and
Maintenance
2Product
Overview
3System
Setup and
Connections
4Touchscreen
Display
5Settings
Overview
6Conference
Calling
9Support 10 Warranty
and Safety
Information
11
HD Wireless
Headset Controls
7Advanced
HD Wireless
Features
8