Polycom SoundPoint IP 32x Instruction manual

Polycom Headset
SoundPoint®IP 32x/33x Quick User guide
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SoundPoint® IP 32x/33x
Quick User Guide
Basic Phone Features
Customizing Your Phone
Applies to phones running SIP 3.1.3 or later.
For detailed information please consult the
comprehensive SoundPoint IP 32x/33x User
Guide available at:
www.polycom.com/support/voicedocumentation
©2009 Polycom, Inc. All rights reserved.
Polycom, the Polycom logo and SoundPoint are registered
trademarks of Polycom, Inc. in the U.S. and various
countries. All other trademarks are the property of their
respective owners. Information in this document is subject
to change without notice.

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Basic Phone Features
Placing A Call
Using the Handset:
Pick up the handset and enter the number or
enter the number first, and then pick up the
handset.
Using the hands-free Speakerphone:
1 With the handset on-hook, press , or any
assigned line key.
2 Dial the number.
Or dial the number, and then press .
Using the optional Headset:
1 With the headset connected, press:
- any assigned line key, or
- the NewCall soft key.
2 Press .
3 Dial the number.
Or dial the number, and then press .
During a call, you can alternate between
handset, headset, or handsfree modes by
pressing the or keys, or picking up the
handset.
Answering A Call
Using the Handset:
Pick up the handset.
Using the Speakerphone:
Press:
- , or
- the line key, or
- the Answer soft key.
Using the optional Headset:
Press .
Incoming calls may be ignored by pressing
the Reject soft key during ringing.
Ending A Call
Using the Handset:
Hang up or press the EndCall soft key.
Using the Speakerphone:
Press or the EndCall soft key.
Using the optional Headset:
Press or the EndCall soft key.

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Microphone Mute
During a call, press . Mute applies to all modes:
handset, headset, and hands-free. You can hear
all other parties while Mute is enabled.
To turn off Mute, press again.
Call Hold And Resume
1 During a call, press .
2 Press again, the Resume soft key, or the
line key to resume the call.
When a call has been on hold for an extended
period of time, both visual and audible alerts
may appear.
Local Conference Calls*
To create a three-way local conference call:
1 Call the first party.
2 Press the Conf soft key to create a new call
(the active call is placed on hold).
3 Place a call to the second party.
4 When the second party answers, press the
Conf soft key again to join all parties in the
conference.
When a conference has been established,
pressing the Split soft key will split the
conference into two calls on hold.
Placing the call on hold on the conference
originator’s phone will place the other parties
in the conference on hold.
A conference may be created at any time
between an active call and a call which is on
hold (on the same line or another line) by
pressing the Join soft key.
Ending the call on the conference originator’s
phone will allow the other parties to continue
the conference.
* Conferencing is an optional feature that must be
configured on the call server. Particulars and menu options
may vary.

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Call Transfer
1 During a call, press the Trans soft key (the
active call is placed on hold).
Press the Blind soft key to transfer the call
without speaking to the second party.
2 Place a call to the party to which you want to
transfer the call.
3 After speaking with the second party, press
the Trans soft key to complete the transfer.
Transfer may be cancelled during
establishment by pressing the Cancel soft key.
The original call is resumed.
Call Forwarding
To enable call forwarding:
1 Press and select Features, and then
Forward.
2 Select a Forwarding Type from Always, No
Answer, and Busy.
3 For all types, enter a number to forward all
future calls to.
4 For No Answer, enter the number of rings
before forwarding.
5 Press the Enable soft key to confirm Call
Forwarding. A moving arrow icon appears
for that line to confirm Call Forwarding is
enabled.
To disable call forwarding:
1 Press and select Features, and then
Forward.
2 Select a Forwarding Type from Always,No
Answer, and Busy.
3 Press the Disable soft key.
Call forwarding is not available on
shared lines.
If call forwarding is configured on the call
server (invoked using * code dialing or from a
PC-based application), then particulars and
menu options may vary.

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Redial
Press to display the Placed Call list. Press
and or hold down and to scroll to
search for the desired number, and then press the
Dial key again.
Do Not Disturb
Press and select Features, and then select
Do not disturb to prevent the phone from ringing
on incoming calls. A Do Not Disturb icon appears
for all lines to confirm that Do Not Disturb is
enabled.
Press and select Features, and then select
Do not disturb again to turn off Do Not Disturb.
If Do Not Disturb is configured on the call
server, then particulars may vary.
Call Lists
Press and select Features, and then select
Call Lists. The Received and Placed Call lists can
be viewed. Information on respective calls will be
displayed.
From this screen, choose the appropriate soft key:
1 Info to view detailed call information.
2 Save to store the contact to the Contact
Directory.
3 Delete to delete the call from the list.
Press
repeatedly to return to the idle
display. Or press the Callers soft key to view
the Received Call list.
Voice Mail*
The Message Waiting Indicator on the front of
the phone and individual line indicators will flash
and the stutter dial tone in place of normal dial
tone will sound to indicate that message(s) are
waiting at the message center.
To listen to voice messages:
1 Press the Msgs soft key.
2 Follow voice prompts to listen to messages.
* Voice Mail is an optional feature that must be configured
on the call server. Particulars and menu options may vary.

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Speed Dialing
To assign a speed dial index, see Contact
Directory below.
To dial a contact assigned to a line key, press the
corresponding line key.
To dial a contact associated with a speed dial
index:
1 Using the dial pad, enter the speed dial index
followed by the #.
2 Press or pick up the handset.
Customizing Your Phone
Contact Directory
To add a contact in your local phone
directory:
1 Press the Dir soft key, and then press .
2 Press to enter a contact into the phone’s
database.
3 Enter first name from the dial pad.
4 Press the Ok or Cancel soft keys to accept or
cancel changes.
5 Press to display the next field in the
contact’s entry.
6 Repeat steps 2 through 5 to enter last name
and a unique contact phone number (not
already in the directory).
7 Change the Speed Dial Index if desired.
It will automatically be assigned the next
available index value.
8 Modify the remainder of the fields (Ring
Type, Divert Contact, Auto Reject, and
Auto Divert) if desired.
9 Press to end data entry.
10 Press the Yes or Cancel soft keys to accept
or cancel changes.
11 Press repeatedly to return to the idle
display.
Contacts can be easily added from Call Lists.
For more information, see Call Lists
section on page 6.
To search for a contact:
1 Press the Dir soft key.
2 Using the dial pad, enter the first characters
for the Last name. For example, to find
the first directory entry with the last name
starting with J, press the 5 key once. Searches
are case insensitive. Dial the successful match
from the resulting search screen.
To edit a contact:
1. Press the Dir soft key.
2. Search for contact (see above).
3. Press the Edit soft key and make the
necessary changes.
4. Press to end data entry
5. Press the Yes or Cancel soft keys to accept or
cancel changes.
6. Press repeatedly to return to the idle
display.

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Volume Adjustment
Press the volume keys to adjust handset,
headset, and handsfree speaker volume during a
call. Pressing these keys in idle state adjusts the
ringer volume.
To conform to regulatory requirements,
handset and headset volume will return
to a preset level after each call, but the
configuration can be changed by your system
administrator. Hands-free volume settings will
be maintained across calls.
Ring Type
You can select different rings to match your
preferences and distinguish between calls on lines.
To change the incoming ring:
1 Press .
2 Select Settings, followed by Basic, and then
Ring Type.
3 Using and , highlight the desired ring
type. Press the Play soft key to hear the
selected ring type.
4 Press the Select soft key to change to the
selected ring type.
5 Press or repeatedly to return to the
idle display.
If you select Silent ring, press the Line key or
Answer soft key to answer incoming calls.
Distinctive Ringing / Call
Treatment
You can set distinctive incoming ringing tones for
different contacts in your local directory.
To set a distinctive ring for a local contact:
1 Press the Dir soft key.
2 Search for the contact (see Contact Directory
on page 7).
3 Press the Edit soft key and scroll down to Ring
Type.
4 Enter a number corresponding to one of the
ring types available (see Ring Type opposite).
5 Press to end data entry
6 Press the Yes or Cancel soft keys to accept or
cancel changes.
7 Press repeatedly to return to the idle display.
Headset Memory Mode
For permanent or full-time headset users, there is
an option to default all calls to the headset.
To enable Headset Memory Mode:
1 Press and select Settings followed
by Basic, Preferences, and then Headset
Memory.
2 Use and and press to enable Headset
Memory Mode.
To activate Headset Memory Mode:
Press twice. The Headset icon will flash.
To disable Headset Memory Mode:
Repeat steps 1 and 2 and select Disable.