Sony YY2954 User manual

Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM5
Model: YY2954
Quick Start Guide
Download the app, and set up the headset
To use all functions and improved performances, update the software of the headset and “Sony | Headphones Connect”
app to the latest version. For details, refer to the following:
https://www.sony.net/elesupport/
Let’s start to use
Turning on the headset
1

To prevent burning or malfunction due to getting wet
The headset is not waterproof.
If the headset is charged while it is wet with rain or sweat, etc., this can result in burnout or malfunction.
Related information
Establishing a Bluetooth connection manually
Charging the headset
Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. The
headset enters pairing mode automatically when you turn on the headset for the first time after
purchase.
Establishing a BLUETOOTH® connection
Follow the downloaded “Sony | Headphones Connect” app instructions.
Operating the headset
You can use the touch sensor control panel to perform the following operations.
Tap twice quickly: Play/Pause
Swipe forward and release: Skip to the beginning of the next track
Swipe backward and release: Skip to the beginning of the previous track (or the current track during
playback)
Swipe up and release: Increase the volume
Swipe down and release: Decrease the volume
For more details on operations, refer to “Controlling the audio device (Bluetooth connection)”.
Getting started
What you can do with the Bluetooth function
About the voice guidance
Supplied accessories
Checking the package contents
Setting the headset in the carrying case
Parts and controls
Location and function of parts
About the indicator
Wearing the headset
Power/Charging
Charging the headset
2

Available operating time
Checking the remaining battery charge
Turning on the headset
Turning off the headset
Making connections
How to make a wireless connection to Bluetooth devices
Easy setup with app
Connecting with the “Sony | Headphones Connect” app
Android smartphone
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Computers
Pairing and connecting with a computer (Windows® 10)
Pairing and connecting with a computer (Windows 8.1)
Pairing and connecting with a computer (Mac)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Windows 8.1)
Connecting to a paired computer (Mac)
Other Bluetooth devices
Pairing and connecting with a Bluetooth device
Connecting to a paired Bluetooth device
Multipoint connection
Connecting the headset to 2 devices simultaneously (multipoint connection)
Using the supplied headphone cable
Listening to music
Listening to music via a Bluetooth connection
3

Listening to music from a device via Bluetooth connection
Controlling the audio device (Bluetooth connection)
Disconnecting Bluetooth connection (after use)
About 360 Reality Audio
Using Quick Access
Noise canceling function
What is noise canceling?
Using the noise canceling function
Always automatically optimizing the noise canceling performance to suit the wearer and usage environment (Auto NC Optimizer)
Listening to ambient sound
Listening to ambient sound during music playback (Ambient Sound Mode)
Listening to ambient sound quickly (Quick Attention Mode)
Speaking with someone while wearing the headset (Speak-to-Chat)
Sound quality mode
About the sound quality mode
Supported codecs
About the DSEE Extreme function
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Making a video call on your computer
Disconnecting Bluetooth connection (after use)
Using the voice assist function
Using the Google Assistant
Using Amazon Alexa
Using the voice assist function (Google app)
Using the voice assist function (Siri)
Using the apps
4

What you can do with the “Sony | Headphones Connect” app
Installing the “Sony | Headphones Connect” app
Accessing support information from the “Sony | Headphones Connect” app
How to keep the software up-to-date (for comfortable use of the headset)
What you can do with partner services
What you can do with partner services
Important information
Precautions
To prevent burning or malfunction due to getting wet
Licenses
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
The headset is turned off automatically.
Charging cannot be done.
Charging time is too long.
The available operating time is short (the duration of the battery is short).
Sound
No sound
Low sound level
Low sound quality, or noise or unusual sound can be heard.
Sound skips frequently.
The effect of noise canceling is not sufficient.
Bluetooth connection
Pairing cannot be done.
Unable to make a Bluetooth connection.
5

5-035-396-11(1) Copyright 2022 Sony Corporation
The headset does not operate properly.
Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on
the caller’s side.
The headset reacts incorrectly.
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
Specifications
Specifications
6

Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM5
What you can do with the Bluetooth function
The headset uses Bluetooth wireless technology, allowing you to do the following.
Listening to music
You can enjoy music wirelessly from a smartphone or music player, etc.
Talking on the phone
You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
5-035-396-11(1) Copyright 2022 Sony Corporation
7

Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM5
About the voice guidance
In the factory settings, you will hear the English voice guidance in the following situations via the headset.
You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones
Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.
https://rd1.sony.net/help/mdr/hpc/h_zz/
When entering pairing mode: “Pairing”
When informing the remaining battery charge: “Battery about XX %” (The “XX” value indicates the approximate
remaining charge. Use it as a rough estimate.) / “Battery fully charged”
When the remaining battery charge is low: “Low battery”
When automatically turning off due to low battery: “Battery is empty”
When Speak-to-Chat is enabled: “Speak-to-chat activated”
When Speak-to-Chat is disabled: “Speak-to-chat deactivated”
When the Google™ Assistant is not available on the smartphone connected to the headset even if you operate the
touch sensor control panel: “The Google Assistant is not connected”
When Amazon Alexa is not available on the smartphone connected to the headset even if you operate the touch
sensor control panel: “Either your mobile device isn’t connected; or you need to open the Alexa App and try again”
When Quick Access is not available because Service Link is turned off: “Launch Headphones Connect to activate
Service Link”
When Quick Access is not available during software update: “Function is not available during update. Please wait a
moment until the update completes.”
When the corresponding app is not launched even when operating the headset unit to which the Quick Access
feature is assigned: “App assigned to the Quick Access is not launched on the mobile device”
Note
It takes about 20 minutes when you change the language of the voice guidance.
When you initialize the headset to restore to the factory settings after you change the language of the voice guidance, the
language will also return to the factory settings.
If the voice guidance is not heard after changing the voice guidance language or updating the software, turn the headset off and
on again.
5-035-396-11(1) Copyright 2022 Sony Corporation
8

Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM5
Checking the package contents
After opening the package, check that all of the items in the list are included. If any items are missing, contact your
dealer.
Numbers in ( ) indicate the item amount.
Wireless Noise Canceling Stereo Headset
USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1)
Headphone cable (approx. 1.2 m (47.25 in.)) (1)
Carrying case (1)
5-035-396-11(1) Copyright 2022 Sony Corporation
9

Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM5
Setting the headset in the carrying case
When you have finished using the headset, put it in the supplied carrying case.
To store the cables
Put the cables in the holder separated by the divider in the carrying case.
5-035-396-11(1) Copyright 2022 Sony Corporation
10

Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM5
Location and function of parts
(left) mark1.
Sliders (left, right)
Slide to adjust the length of the headband.
2.
Built-in antenna
A Bluetooth antenna is built into the headset.
3.
Tactile dot
There is a tactile dot on the left unit.
4.
Left unit5.
Headband6.
(right) mark7.
Noise canceling function microphones (internal) (left, right)
Pick up the sound of the noise when the noise canceling function is in use.
8.
11

Related Topic
About the indicator
Checking the remaining battery charge
5-035-396-11(1) Copyright 2022 Sony Corporation
Right unit9.
Touch sensor control panel
Remotely controls music playback of the connected Bluetooth device or performs other operations using touch
operation.
10.
Noise canceling function microphones (external) and voice pickup microphones (left, right)
Pick up the sound of noise when the noise canceling function is in use and the wearer’s voice during a phone call or
when the Speak-to-Chat mode is in use.
11.
NC/AMB (noise canceling/Ambient Sound Mode) button12.
Indicator (orange/blue)
Lights up in orange or blue to indicate the battery or communications status of the headset.
13.
(power) button14.
Headphone cable input jack
Connect a music player, etc. using the supplied headphone cable. Make sure that you insert the cable until it clicks. If
the plug is not connected correctly, you may not hear the sound properly.
15.
Charging indicator (orange)
Lights up in orange while charging.
16.
USB Type-C port
Connect the headset to a computer, or to an AC outlet via a commercially available USB AC adaptor, with the
supplied USB Type-C cable to charge the headset.
17.
12

Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM5
About the indicator
You can check various statuses of the headset by the indicator.
: Turns on in blue / : Turns on in orange / -: Turns off
Indicator (blue/orange) next to the (power) button
Turning on
- (flashes twice in blue)
In this case, when the remaining battery charge is 10% or lower (requires charging), the indicator lights successively as
follows.
- - (repeatedly flashes slowly in orange for about 15 seconds)
Turning off
(lights up in blue for about 2 seconds)
Displaying the remaining battery charge
Remaining charge: More than 10%
- (flashes twice in blue)
Remaining charge: 10% or lower (requires charging)
- - (repeatedly flashes slowly in orange for about 15 seconds)
For details, see “Checking the remaining battery charge”.
When the remaining battery charge becomes low
- - (repeatedly flashes slowly in orange for about 15 seconds)
Bluetooth function
Device registration (pairing) mode
- - - - (repeatedly flashes twice in blue)
Not connected
- - - - - - - - (repeatedly flashes in blue at about 1-second intervals)
Connection process completed
(repeatedly flashes quickly in blue for about 5 seconds)
Connected
- - - - - - - - - - - - (repeatedly flashes in blue at about 5-second intervals)
Incoming call
(repeatedly flashes quickly in blue)
The unconnected and connected status indications automatically turn off after a period of time has passed. They start
flashing again for a period of time when some operation is performed. When the remaining battery charge becomes low,
the indicator starts flashing in orange.
Other
13

Headphone cable connected (power is turned on)
- - - - - - - - - - - - (repeatedly flashes in blue at about 5-second intervals)
The indicator turns off automatically after a period of time has passed. When the remaining battery charge becomes
low, the indicator starts flashing in orange.
Updating software
- - - - (repeatedly flashes slowly in blue)
Initialization completed
(flashes 4 times in blue)
For details, see “Initializing the headset to restore factory settings”.
USB Type-C port charging indicator (orange)
Charging
While charging
(lights up in orange)
The indicator turns off after charging is complete.
Abnormal temperature
- - - - (repeatedly flashes twice in orange)
Abnormal charging
- - - - (repeatedly flashes slowly in orange)
Related Topic
Checking the remaining battery charge
Initializing the headset to restore factory settings
5-035-396-11(1) Copyright 2022 Sony Corporation
14

Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM5
Wearing the headset
When attaching and removing the headset
In the factory settings, the built-in proximity sensor in the left unit detects when the headset is worn on or removed from
your ears, and the headset automatically controls the touch sensor control panel’s operation, powering off the headset,
pausing music playback, etc. (Wearing detection).
When the headset is worn
The indicator next to the (power) button turns off.
You can use the touch sensor control panel of the headset to play music, make and receive calls, etc.
When the headset is removed
When you listen to music while wearing the headset on your ears, the headset will pause music playback
automatically if the headset is removed. When the headset is worn again, the headset resumes music playback.
In order to save the battery, the headset will automatically turn off after 15 minutes of not being worn.
In order to prevent the headset from reacting incorrectly, music playback, making and receiving calls, and other
operations cannot be performed when the headset is removed, even if you tap the touch sensor control panel.
The noise canceling function cannot be used even if you press the NC/AMB button.
When you are talking on the headset while wearing the headset on your ears, the call is automatically switched to the
smartphone or mobile phone if the headset is removed. When you put the headset on your ears again, the call is
switched to the headset.
Hint
By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback
pause and resume function and the wearing detection automatic power off function (the battery saving function).
Note
Wear the headset on your ears.
Extend the slider to adjust the length of the headband.
Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear.
There is a tactile dot on the (left) mark side.
A: Tactile dot
B: Touch sensor control panel
1
15

In the following cases, wearing detection may react incorrectly. When you do not use the headset, turn off the headset.
With the headset around your neck, your chin goes into the housing
Put your hand inside the earpad of the left unit
Put the headset in a bag, etc.
Hang the headset on a bag, etc.
When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly, and the touch sensor
control panel may not be available for operation. Wear the headset so that your ears are inside the earpads.
When the supplied headphone cable is connected to the headset, wearing detection does not work.
The wearing detection automatic music playback pause and resume function is only available when connected via Bluetooth
connection.
The connected device or playback application you are using may not support the wearing detection automatic music playback
pause and resume function.
When attaching and removing the headset, the call is switched only when the wearing detection automatic power off function is
enabled.
16

Related Topic
What you can do with the “Sony | Headphones Connect” app
5-035-396-11(1) Copyright 2022 Sony Corporation
17

Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM5
Charging the headset
The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the
headset before use.
System requirements for battery charge using USB
USB AC adaptor
A commercially available USB AC adaptor capable of supplying an output current of 1.5 A or more
(If the output current is less than 1.5 A, the charging time will increase, and the music playback time after 3 or 10
minutes of charging will decrease.)
Commercially available USB AC adaptor compatible with USB PD (USB Power Delivery)
The charging time will be shorter with a USB AC adaptor compatible with USB PD.
It is recommended to use a USB AC adaptor compatible with 5 V/2 A or 9 V/3 A output.
Personal computer
Personal computer with a standard USB port
We do not guarantee operation on all computers.
Operations using a custom-built or homebuilt computer are not guaranteed.
Connect the headset to an AC outlet.
Use the supplied USB Type-C cable and a commercially available USB AC adaptor.
A: USB AC adaptor
The charging indicator (orange) of the headset lights up.
Charging is completed in about 3.5 hours (*) and the charging indicator turns off automatically.
After charging is complete, disconnect the USB Type-C cable.
1
Time required for charging the empty battery to its full capacity. The charging time may differ depending on the conditions of use.
*
18

Hint
The headset can be also charged by connecting the headset to a running computer using the supplied USB Type-C cable.
If charging starts while the headset is on, the headset will turn off automatically.
Note
Charging may not be successful with cables other than the supplied USB Type-C cable.
Charging may not be successful depending on the type of USB AC adaptor.
When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or
connecting to Bluetooth devices, and music playback cannot be performed.
The headset cannot be charged when the computer goes into standby (sleep) or hibernation mode. In this case, change the
computer settings, and start charging once again.
If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will
improve after charging and discharging several times. If you store the headset for a long time, charge the battery once every 6
months to avoid over-discharge.
If the headset is not used for a long time, it may take longer to charge the battery.
If the headset detects a problem while charging due to the following causes, the charging indicator (orange) flashes. In this case,
charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer.
Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F).
There is a problem with the rechargeable battery.
If the headset is not used for a long time, the charging indicator (orange) may not immediately light up when the headset starts
charging. Please wait a moment until the indicator lights up.
If the usage hours of the built-in rechargeable battery decrease significantly, the battery should be replaced. Consult your nearest
Sony dealer.
Avoid exposure to extreme temperature changes, direct sunlight, moisture, sand, dust, and electrical shock. Never leave the
headset in a parked vehicle.
When connecting the headset to a computer, use only the supplied USB Type-C cable, and make sure to connect them directly.
Charging will not be properly completed when the headset is connected through a USB hub.
It is not guaranteed that the headset works with all USB PD compatible equipment.
When the headset is charged using a USB PD compatible AC adaptor, the right unit may become hot, but this is not a
malfunction.
5-035-396-11(1) Copyright 2022 Sony Corporation
19

Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM5
Available operating time
The available operating times of the headset with the battery fully charged are as follows:
Bluetooth connection
Music playback time
About 1 hour of music playback is possible after 3 minutes charging. About 5 hours of music playback is possible
after 10 minutes charging as well.
About 3 hours (*) of music playback is possible after 3 minutes charging when using a commercially available USB
PD compatible AC adaptor with output of 9 V/2.3 A or more.
Communication time
Headphone cable connected (power is turned on)
Codec Noise canceling function/Ambient Sound Mode Available operating time
LDAC™ Noise canceling function: ON Max. 26 hours
LDAC Ambient Sound Mode: ON Max. 26 hours
LDAC OFF Max. 36 hours
AAC Noise canceling function: ON Max. 30 hours
AAC Ambient Sound Mode: ON Max. 30 hours
AAC OFF Max. 40 hours
SBC Noise canceling function: ON Max. 28 hours
SBC Ambient Sound Mode: ON Max. 28 hours
SBC OFF Max. 38 hours
Time when used in a place with an ambient temperature between 25 °C and 35 °C (77 °F - 95 °F). It may differ depending on the conditions
of use.
*
Noise canceling function/Ambient Sound Mode Available operating time
Noise canceling function: ON Max. 24 hours
Ambient Sound Mode: ON Max. 24 hours
OFF Max. 32 hours
Noise canceling function/Ambient Sound Mode Available operating time
Noise canceling function: ON Max. 28 hours
Ambient Sound Mode: ON Max. 28 hours
OFF Max. 38 hours
20