Poly Voyager 4245 Office User manual

Voyager 4245 Office
Bluetooth headset system for
computer and desk phone
User Guide

Contents
Hook up system 3
Desk phone setup details 3
Position Your Base 5
Overview 6
Headset overview 6
Base overview 7
Accessories 7
Pair 8
Pair headset to base 8
Pair to mobile device 8
Pair mode 8
Fit and charge 9
Customize Your Headset 9
Charge your headset and spare battery 13
Talk time 13
Headset battery status 13
Load software 14
Update rmware 14
The basics 15
Power on/off 15
Power on or off 15
Adjust volume 15
Make, answer, end calls 15
Launch Microsoft Teams (Teams model only) 16
More Features 17
Voice assistant (smartphone feature) 17
Change your default line 17
Online indicator 17
Troubleshooting 18
Headset 18
Desk phone 19
Softphone 19
Support 21
2

Using the diagram, connect your headset system.
OR
NO HEADSET PORT
HEADSET PORT
NOTE Base configuration settings
Desk phone Setting (on bottom of base)
Most phones A
Cisco phones D
Cisco phones with EHS cable A
Choose a desk phone setup A, B, C or D and connect cables.
A Desk phone with dedicated headset port
USE
• Connect one end of the telephone interface cable to the back of the base
• Connect the other end of the telephone interface cable into the dedicated headset
port on the desk phone
IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other
phones use default configuration A.
Hook up system
Desk phone setup
details
3

NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration,
press both the headset button on your desk phone and the call control button on the
headset to answer or end calls.
B Desk phone (standard)
USE
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to
the telephone interface cable junction box
• Finally connect the remaining end of the telephone interface cable into the open
handset port on the desk phone
IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other
phones use default configuration A.
NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone
does not have a dedicated headset port. In this configuration, manually remove the handset
on your desk phone and press the call control button on the headset to answer or end calls.
C Desk phone + EHS cable (sold separately)
USE
IMPORTANT Use configuration A on the bottom of the base, which works for most phones
including Cisco phones.
D Desk phone + HL10 lifter (sold separately)
4

USE
IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other
phones use default configuration A.
The minimum recommended separation between your desk phone and the base is 6
inches.
The minimum recommended separation between the base and computer is 12 inches.
Incorrect position can cause noise and interference problems.
NOTE Headset cradle may vary, but function is the same.
Position Your Base
5

:02 :04
:02
:06
Alexa* Microsoft Teams*
Siri/Google Now
Volume
LEDs
Call
Microsoft Teams (requires Teams model and app)
Power
Siri®, Google
Now
Smartphone feature: Default voice assistant only active when your headset is out
of base range and paired to mobile
Bluetooth® pairing
Alexa Smartphone feature: Voice assistant (requires app)
Mute/unmute
Be safe
Please read the safety guide for important safety, charging, battery and regulatory
information before using your new headset.
Overview
Headset overview
6

1 2 3 4 5 6 7 8 9
13
11
10
12
1Computer button 8Handset lifter jack
2Microsoft Teams button (Teams model
only)
9Telephone interface cable jack
3Bluetooth LED 10 Bluetooth pairing button
4Desk phone button 11 Desk phone listening volume
5Charging LED 12 Desk phone speaking volume
6USB port 13 Desk phone conguration switch
7Power jack
1Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends
a desk phone call. Enables remote call control with your headset.
2HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call
control with your headset.
Base overview
Accessories
7

Your system has a base and compatible Bluetooth headset.
Your headset comes pre-paired to the base. To pair again:
1With your headset powered off, press the Call button until you hear "pairing."
2Put your base into pair mode by pressing and holding the Bluetooth pairing button on the
back of your base for 2 seconds until the display panel's Bluetooth icon flashes blue and
red.
Pairing is successful when you hear "pairing successful" and "base connected" and the
display panel's Bluetooth icon turns solid blue.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections
simultaneously; this includes the base.
1To put your headset in pair mode, first power off your headset by pressing the Call button
until you hear "power off."
2Press the Call button until you hear "pairing" and the headset LEDs flash red and blue.
3Activate Bluetooth on your phone and set it to search for new devices.
•iPhone Settings > Bluetooth > On*
•Android Settings > Bluetooth On > Scan for devices*
NOTE *Menus may vary by device.
4Select “Poly V4240 Series.”
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections
simultaneously; this includes the base.
With your headset powered off, press the Call button until you hear "pairing."
Pair
Pair headset to base
Pair to mobile device
Pair mode
8

After you install the headset battery, choose one of the three headset
wearing styles, over-the-ear, over-the-head or behind-the-head. Use
the t kit to assemble it and optimize the position of the microphone.
Install the Headset Battery
Position the battery as shown on the headset and slide into position until the battery snaps
into place.
NOTE This product has a replaceable battery. Use only the battery type supplied by
Plantronics.
Use the Fit Kit to Assemble Your Headset
Choose a headset wearing style and use the fit kit to assemble it over-the-ear, over-the-
head or behind-the-head.
Right Over-the-Ear Assembly
1Choose the size of earloop that fits most comfortably. Align the earloop as shown and
insert it onto the headset. Rotate the earloop up 90°.
90º
NOTE Ensure the earloop is flat against the headset before rotating.
2Choose the size and style of eartip that fits most comfortably. Align the eartip with the
notch facing the microphone as shown. Press on to attach.
Fit and charge
Customize Your
Headset
9

NOTE Ensure the large end of the eartip points to the microphone.
3To correctly position your headset, see Position Your Headset.
Left Over-the-Ear Assembly
1Choose the size of earloop that fits most comfortably. Align the earloop as shown and
insert it onto the headset. Rotate the earloop up 90°.
90º
NOTE Ensure the earloop is flat against the headset before rotating.
2Choose the size and style of eartip that fits most comfortably. Align the eartip with the
notch facing the microphone as shown. Press on to attach.
NOTE Ensure the large end of the eartip points to the microphone.
3To correctly position your headset, see Position Your Headset.
Position your headset
When you wear the headset, the microphone should rest as close to your cheek as possible
without touching. The microphone can be adjusted inward by the pivoting earpiece to
optimize the position of the headset.
1Slide the headset over and behind your ear and fit the eartip into your ear.
2Holding the base of the headset, push it in and back towards your ear to allow the pivoting
earpiece to bring the microphone close to your mouth. As the base of the headset moves
backwards, you will feel soft clicks until the microphone rests close to your cheek.
Over-the-head assembly
1Hold the headband so it is aligned to receive the headset as shown and insert the headset
into the headband.
10